--- description: Gedetailleerde beoordelingen over Freshdesk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Freshdesk met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshdesk reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/287/help-desk-ticketing/software) > [Freshdesk](/software/10317/freshdesk) # Freshdesk Canonical: https://www.getapp.be/software/10317/freshdesk Pagina: 1 / 140\ Volgende: [Volgende pagina](https://www.getapp.be/software/10317/freshdesk?page=2) > Freshdesk is cloudgebaseerde, omnichannel klantenservice software voor bedrijven van elke omvang, met oplossingen die de productiviteit van medewerkers verhogen en de klanttevredenheid verbeteren. > > Oordeel: score van **4.5/5** door 3470 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 3470 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 19,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Catalaans, Chinees, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Grieks, Hebreeuws, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Lets, Litouws, Maleis, Nederlands, Noors, Oekraïens, Pools, Portugees, Portugees, Roemeens, Russisch, Servisch, Servisch, Sloveens, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Albanië, Algerije, Argentinië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België, Benin, Bosnië en Herzegovina, Brazilië, Brunei, Bulgarije, Burkina Faso, Cambodja, Canada en 100 meer ## Functies - AI Copilot - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analyse - Archiveren en retentie - Auditing van problemen - Automatic call distribution (ACD) - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van meerdere kanalen - Beheer van negatieve feedback ## Integraties (78 in totaal) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox - Easy Insight - Five9 ... en 63 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) - [Kennismanagement software](https://www.getapp.be/directory/257/knowledge-management/software) - [Call center software](https://www.getapp.be/directory/275/call-center/software) - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) - [Issue tracking software](https://www.getapp.be/directory/580/issue-tracking/software) ## Alternatieven 1. [Salesforce Sales Cloud](https://www.getapp.be/software/90378/salesforce) — 4.4/5 (18806 reviews) 2. [Zendesk Suite](https://www.getapp.be/software/9448/zendesk) — 4.4/5 (4090 reviews) 3. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1787 reviews) 4. [LiveChat](https://www.getapp.be/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Zoho Desk](https://www.getapp.be/software/10036/zoho-desk) — 4.5/5 (2214 reviews) ## Reviews ### "Freshdesk is easy to use for help desk needs" — 5.0/5 > **Glen** | *24 juli 2025* | Religieuze instellingen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Setting up a freshdesk is incredibly easy. We just create a mailbox for our Org and have our Staff email it with their ticket needs, and Freshdesk turns those emails into tickets we can track. > > **Minpunten**: If you want more than two Agent accounts to respond to tickets with, or you want to have more than one helpdesk for more departments, you have to buy a paid subscription. Everyone's got to make money so I understand, but it is a pain point for us. > > I've been a user for about 5 years and love it. The system is very easy to understand, comment in, email the requestors via. We currently use the Free tier. ----- ### "Overall a good Simple Ticketing System" — 4.0/5 > **Jenis** | *20 mei 2026* | Consumentengoederen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Freshdesk is a reliable and user-friendly helpdesk solution that for small to medium-sized businesses. > > **Minpunten**: More advanced features are in a higher tier which sometimes makes you want to weight other options for the price point. > > It’s not the most advanced tool on the market, but for teams that need a dependable, scalable, and affordable way to manage customer conversations, Freshdesk is a very strong contender. ----- ### "Our email inbox finally stopped feeling chaotic" — 4.0/5 > **Prasad** | *29 juni 2026* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Before moving to Freshdesk, customer emails were scattered across shared inboxes, making it difficult to track ownership and follow-ups. The ticketing system brought much-needed structure to our support process, ensuring every request had an owner and nothing slipped through the cracks. It also made internal collaboration much easier whenever multiple teams needed to work on the same issue. > > **Minpunten**: As our ticket categories expanded, organizing workflows required more planning than we initially expected. Some administrative tasks, like managing ticket fields and automation rules, became increasingly complex over time. ----- ### "Basic functionality but lacks modern features and integration flexibility" — 3.0/5 > **Pedro** | *14 november 2025* | Marketing en reclame | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: The interface is relatively straightforward to navigate, and the ticket management system covers basic helpdesk functionalities. The email ticketing works reliably for standard support requests. > > **Minpunten**: Freshdesk has failed to modernize with the times and lacks meaningful AI capabilities that competitors now offer. The integrations are clunky and limited, making it difficult to connect with other tools in our stack. The platform feels dated compared to newer alternatives. > > Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately, the absence of modern AI features and the limited, clunky integration options make it challenging to build an efficient workflow. For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations. ----- ### "Freshdesk - A very capable ticketing solution" — 5.0/5 > **Jay** | *18 mei 2026* | Verzekeringen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Pros of Freshdesk: Freshdesk is very easy to set up \& use. They offer great \& friendly customer support. Top features used are canned responses, workflow automation, self-service, and a knowledge base portal. Analytics/Reports can track CSAT \& agent performance + resolution time. > > **Minpunten**: Cons of Freshdesk: Expensive plans. Basic plans lack some crucial features, which means you have to buy a higher-priced plan. Occasional lags \& features are limited on the Mobile app. > > Freshdesk ticketing system has helped increase our team's productivity \& track customer support requests very efficiently, without any support requests being overlooked. The smart AI tools have assisted our agents with drafting emails, analysing customer sentiment, \& to summarize long ticket threads. The IntelliAssign auto-assignment feature helps manage ticket volumes by distributing tickets across agents. The Self Service feature has also lowered overall ticket volumes with instant customer response. ----- Pagina: 1 / 140\ Volgende: [Volgende pagina](https://www.getapp.be/software/10317/freshdesk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/10317/freshdesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens