
Over Freshdesk
Freshdesk is SaaS-gebaseerde klantenondersteuningssoftware die is ontwikkeld om bedrijven van elke omvang de tools te bieden die ze nodig hebben om indruk te maken op klanten – robuuste mogelijkheden voor meerdere kanalen, geïntegreerde spelmechanismen om de productiviteit van medewerkers te verhogen, slimme automatisering, self-serviceportals, communityforums en meer.
Freshdesk is een complete cloudgebaseerde oplossing voor klantenondersteuning met de nadruk op bruikbaarheid die alles biedt wat een bedrijf nodig heeft om uitzonderlijke ondersteuning te leveren. In tegenstelling tot concurrerende producten met hoge prijsniveaus en addertjes onder het gras, is Freshdesk betaalbaar geprijsd en is het voor de eerste drie agenten altijd gratis.
Freshdesk biedt vier tariefplannen: Sprout is ideaal voor kleine bedrijven en is voor altijd gratis voor een onbeperkt aantal medewerkers. Bedrijven die hun klantenondersteuning proactief willen inzetten, kunnen het Blossom-plan gebruiken voor $ 19 per medewerker. Het Garden-plan is gericht op bedrijven die groeien en uiteenlopen in meerdere producten, beschikbaar voor $ 35 per medewerker. Het Estate-plan ($ 49 per medewerker) is bedoeld voor grotere ondernemingen die hun klanten een persoonlijke ondersteuningservaring willen bieden. Ook is onlangs het meer uitgebreide Forest-plan toegevoegd ($ 89 per medewerker).
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Prijsopties
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Reviews
Heb je Freshdesk al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

- Sector: Computersoftware
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
A Fresh Start to Better Customer/Issue Tracking
Beoordeeld op 31/12/2019
We needed to migrate from a support solution that was bought out by Microsoft. Microsoft CRM...
We needed to migrate from a support solution that was bought out by Microsoft. Microsoft CRM Dynamics was too expensive, so we reviewed over a dozen solution providers. The Freshworks team worked with us to ensure we had a successful implementation (3 months - part time). They were also very receptive to our feedback and have incorporated those ideas into Freshdesk. We just got done adding another SSL certificate for our latest product's portal. The support team came through again with flying colors!
Pluspunten
We use Freshdesk every day to capture and work customer-reported issues. The ease of use has a major factor migrating from our former portal solution. We were able to keep things simple while still capturing all the critical elements of the issues. The Solutions page (knowledge base) was/is very easy to maintain and update. From an Administrative perspective, the product is easy to configure and customize. Further, we have enjoyed nearly 100% up time over a year and a half!
Minpunten
We were hoping to port over prior ticket history from our prior solution, but were unable to capture "conversations" as part of our migration. However, Freshworks was able to create new records for each legacy ticket as part of our conversion. In the long run, only a couple customers ever noticed their prior ticket submissions.
Redenen om voor Freshdesk te kiezen
Parature was purchased by Microsoft and users were given the 'option' to migrate to CRM Dynamics. Parature was also expensive and moving to Freshdesk was a solid financial option.Redenen om over te stappen op Freshdesk
Overall, we just needed a simple process for handling ticket submissions and responses. Many solutions came with high price tags that were just not in our budget. The implementation and training options provided by the Freshworks team sealed the deal for us.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
It has many functions like ticket management
Beoordeeld op 17/3/2023
Intuitive interface that can greatly aid businesses in providing superior customer service. It...
Intuitive interface that can greatly aid businesses in providing superior customer service. It supports a plethora of functions, such as ticket tracking, sales funnel management, task tracking, service history, etc. Tracking and responding to tickets is simple. In addition, it has numerous tools for reporting and analysis.
Pluspunten
Small and medium-sized enterprises (SMEs) stand to gain a lot from using Freshdesk. If you ever have a problem, their customer service is top notch. All in all, we were pleased with Freshdesk during our time working with them. Our primary motivation for using the ticketing system was for support purposes.
Minpunten
Occasionally, it might be a difficult process to integrate the new system with the old one, and some functions, like ticket forms, have relatively less room for personalization. There are few possibilities for creating reports.
- Sector: Detailhandel
- Bedrijfsgrootte: 201-500 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Recommended as an alternative option to Zendesk
Beoordeeld op 17/8/2023
Overall we're happy with Freshdesk and have been using it for about five years now.
Overall we're happy with Freshdesk and have been using it for about five years now.
Pluspunten
Good automation features to help with helpdesk performance. Good support from India. New features coming quite frequently
Minpunten
Cheaper plans have quite limited features. Some minor usability issues
Overwogen alternatieven
Zendesk SuiteRedenen om over te stappen op Freshdesk
Some of the gamification features and overall feeling during the sales process. Features are very similar.- Sector: Design en ontwerp
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Lacking rudimentary filter/show by date range feature, terrible for recordkeeping
Beoordeeld op 7/10/2020
Mediocre at best - it does what every other support desk system does - assign & distribute tickets,...
Mediocre at best - it does what every other support desk system does - assign & distribute tickets, some automation etc. etc. I've submitted the above feature request for very basic date based filter & displays that any email system should have and what is supposed to be an advanced business management tool completely lacks this.
Pluspunten
For years I've been asking for date filters - something as simple as "see all emails sent by this client between 2020-04-10 to 2020-04-15" - NOTHING.
To make matters worse, when looking at older emails in a list, it doesn't even show the date - it will show some ambiguous phrase like "About a year ago" which lumps in a 6 month period.
If you want accurate tracking of communication, forget it. If you have one off emails that you'll never need to see again once resolved, maybe.
If it weren't for the fact we have so many existing records with this company we'd switch but we are stuck, and years of asking them for a simple feature to either allow date based searches OR at least display actual date of email, has been futile. Regret having chose this as our support desk provider for our team of 8!
Minpunten
The lack of basic and very simple features such as filtering emails/communication by date, or even displaying an accurate date. What business runs on emails that show the date on a list as "About A Year Ago"?
Absolutely horrible for business management or record keeping. If you want to manage long term relationship with clients and be able to look up conversations quickly, DO NOT USE FRESHBOOKS.
- Sector: Bibliotheken
- Bedrijfsgrootte: 51-200 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
8 Years of FreshDesk
Beoordeeld op 8/6/2023
FreshDesk was an easy to impliment service that empowered our end users and staff to engage the IT...
FreshDesk was an easy to impliment service that empowered our end users and staff to engage the IT Ops and ask other administrative questions effortlessly. Allowing better communication throughout our organization.
Pluspunten
The administrative settings are among my favorite aspects of using FreshDesk. Allowing granular control of many features without being overwhelming. Being able to create rules for incoming tickets is an intuitive experiece and initially integrating FreshDesk was an easy experience.
Minpunten
I can't think of any cons, FreshDesk services and features are above and beyond what I would expect for a product that has a free tier that is feature rich.
Overwogen alternatieven
Zendesk SuiteRedenen om over te stappen op Freshdesk
There was no reason to switch, FreshDesk fullfilled all requirements and continues to improve on the experience.Freshdesk - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Freshdesk.V. Welke prijsmodellen heeft Freshdesk te bieden?
Freshdesk kent de volgende prijsmodellen:
- Vanaf: US$ 15,00/maand
- Prijsmodel: Gratis versie, Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Freshdesk?
Freshdesk heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Freshdesk ondersteund?
Freshdesk ondersteunt de volgende talen:
Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds
V. Biedt Freshdesk ondersteuning voor mobiele apparaten?
Freshdesk ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan Freshdesk worden geïntegreerd?
Freshdesk kan worden geïntegreerd met de volgende toepassingen:
Adobe Commerce, Aircall, Ameyo, BILLIVING, Batchbook, BigCommerce, Box, CS-Cart Store Builder, Campaign Monitor, Capsule, ChargeDesk, CollabSpot, Constant Contact, CustomerGauge, Dropbox Business, Easy Insight, Five9, FluentStream, FreshBooks, Freshsales, FullContact, GitHub, Gmail, Google Analytics 360, Google Calendar, Google Contacts, Google Drive, Google Hangouts, Google Workspace, Harvest, HelpOnClick Help Desk Software, Highrise, HipChat, Hootsuite, HubSpot Marketing Hub, Hubstaff, Insightly, Jira, Keap, Klipfolio, Localize, LogMeIn Rescue, Mailchimp, Meta for Business, Microsoft Teams, Nimble, Olark, OneDrive, OneLogin, OneSky, Pipedrive, Pipeline CRM, Pipeliner CRM, Pivotal Tracker, ProProfs Knowledge Base, QuickBooks, QuickBooks Online Advanced, RingCentral Contact Center, SEOshop eCommerce, Salesforce Sales Cloud, Salesforce Service Cloud, Segment, Shopify, Slack, SnapEngage, Solve CRM, SugarCRM, SurveyMonkey, Talkdesk, Time Doctor, Transifex, Twitter/X, Userlike, WooCommerce, Woopra, WordPress, WorkflowMax, Xero, Zapier, Zoho CRM, Zoom Meetings, elevio, iContact, ilos, iorad
V. Welke mate van ondersteuning heeft Freshdesk te bieden?
Freshdesk biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Freshdesk.
- Klantenservice software
- Kennismanagement software
- Call center software
- Helpdesk software en ticketsystemen
- Project management tools
- Issue tracking software
- Klachtenbeheer software
- Project management software voor de non-profitsector
- Customer experience software
- Customer engagement software
- Field service software
- Hulp op afstand software
- Call recording software
- Tuinontwerp software
- Live chat software
- CRM-software