--- description: Gedetailleerde beoordelingen over Teamwork Desk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Teamwork Desk met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Teamwork Desk reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/287/help-desk-ticketing/software) > [Teamwork Desk](/software/101777/teamwork-desk) # Teamwork Desk Canonical: https://www.getapp.be/software/101777/teamwork-desk Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.getapp.be/software/101777/teamwork-desk?page=2) > Teamwork Desk zorgt voor ticketbeheer, zodat jij je met je klanten kunt bezighouden. Verminder silo's, verbeter de samenwerking en zorg ervoor dat alle vragen worden beantwoord door alle communicatie vanuit één centraal systeem te beheren. Geef je team de mogelijkheid om precies te zien wie waarvoor verantwoordelijk is, zodat dingen sneller worden opgelost. > > Oordeel: score van **4.4/5** door 143 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.4/5** | 143 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Teamwork.com - **Locatie**: Blackpool, Ierland - **Opgericht**: 2007 ## Commerciële context - **Beginprijs**: US$ 10,50 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, Frankrijk, Ierland, India, Japan, Mexico, Nederland, Nieuw-Zeeland, Verenigd Koninkrijk, Verenigde Staten ## Functies - API - Aanpasbare branding - Alerts/Escalation - E-mailsjablonen - Kennisbankbeheer - Mobiele app - Prestatiemeetwaarden - Priorisering - Rapportage en analyse - Realtime chatten - Ticketbeheer - Toegangsopties/machtigingen - Workflowbeheer - Zelfserviceportal ## Integraties (2 in totaal) - Teamwork.com - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.be/software/10317/freshdesk) — 4.5/5 (3409 reviews) 2. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.getapp.be/software/91351/freshservice) — 4.5/5 (685 reviews) 4. [Zendesk Suite](https://www.getapp.be/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.getapp.be/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Exploring Teamwork Desk Functionalities" — 5.0/5 > **Diego** | *3 december 2023* | Vastgoed | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Well allows you to collaborate effectively with the workgroup, it also performs automatic activities such as ticket generation and automatic responses. > > **Minpunten**: Its complexity is an advantage as well as a disadvantage. This is because performing certain simple tasks can become more complex than usual. > > The price is low and customer support is robust. ----- ### "Functionality comparable to Zendesk at a fraction of the cost" — 4.0/5 > **Geverifieerde reviewer** | *13 oktober 2020* | Marketing en reclame | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Tasks can bump associated tickets to "Active" and email notify agents to follow up quickly with a ticket once the task has been completed - by anyone in Projects. I like that users don't have to be in Desk in order to complete tasks that are attached to Desk tickets. > > **Minpunten**: The software is glitchy - especially for about 6 months following the release of Desk 2.0. Some days about once every couple months it will just not work very well. Numbers of tickets don't always update in the left sidebar. Not many features within the text editor of the email composer. Bare bones. ----- ### "Nice integration but needs improvements to be the main go-tofor customer communication" — 2.0/5 > **Katie** | *16 april 2017* | Marketing en reclame | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: Integrates with TeamWork Projects well > > **Minpunten**: Bulky and not easy to navigate from one inquiry to the next. > > Nice to have this and TeamWork projects together since it keeps a lot of similar communication and questions in the same place (it's easy to switch between the two with a drop down selection) but has a bulky interface and isn't set up to reply to many emails/calls quickly. There is an option to set up auto responses or "quick sends" but for other responses to customers, it's hard to navigate from one inquiry to the next and keep your inbox straight and organized. This does sync with TeamWork Projects so questions and requests can be linked tospecific tasks on a project, which is a nice feature. ----- ### "Teamwork Desk For Greater Customer Satisfaction" — 4.0/5 > **Tracey Ann** | *10 juli 2022* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: An excellent customer service tool, which helps to keep track of all customer queries in one place, making it harder to miss a request or query as it automatically creates a ticket from each client. Tickets can then be handled as a team, limiting the possibility of any customer issue being overlooked. > > **Minpunten**: Does not integrate with much other software that we use to enhance the customer experience. ----- ### "Easily setup your help desk" — 5.0/5 > **Cristian** | *5 december 2019* | Telecommunicatie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Easy to setup, easy to track tickets, communicate with other support members and the client. Faster response times means happier clients. > > **Minpunten**: The onboarding process could be a little better. When we first started, we didn't know how to setup the platform to allow certain filters or views by default. The customer support was pretty quick with this tho. > > We use this on a daily basis to communicate with our clients and solve issues. You just pass them an email, and you can manage all the conversations in the platform and assign agents depending on the client. So far, we have no complaints with this software. ----- Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.getapp.be/software/101777/teamwork-desk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/101777/teamwork-desk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens