Over LiveChat

Livechat is een premium online chatsoftware waarmee klantenservicemedewerkers rechtstreeks contact kunnen opnemen met klanten op hun website, via sociale media of in de mobiele, web- of berichten-app. LiveChat is gemakkelijk te implementeren, aan te passen en te personaliseren en wordt gezien als een eenvoudig chatvenster op een website. Onder de motorkap is het krachtige klantenservicesoftware die voldoet aan alle communicatiebehoeften van moderne bedrijven.

LiveChat is beschikbaar voor medewerkers met een webbrowser, speciale toepassingen voor Windows, Mac OS X en mobiele apparaten met iOS en Android. Het is specifiek ontworpen om de beste klantenservice te bieden. Het kan worden geïntegreerd met meer dan 100 SaaS-oplossingen. LiveChat wordt gebruikt door meer dan 24.000 bedrijven in meer dan 150 landen en verwerkt honderden miljoenen chats per jaar. LiveChat is een van de grootste leveranciers van klantenservice-oplossingen ter wereld.


Afbeeldingen

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Twijfels over LiveChat? Vergelijk met een populair alternatief

LiveChat

4,6 (1.660)
VS.
Meeste reviews

Beginprijs

US$ 24,00
maand
US$ 0,00

Prijsopties

Gratis versie
Gratis proefversie
Gratis versie
Gratis proefversie

Functies

60
83

Integraties

112
205

Gebruiksgemak

4,6 (1.660)
4,4 (4.102)

Prijs-kwaliteitverhouding

4,5 (1.660)
4,3 (4.102)

Klantenservice

4,6 (1.660)
4,4 (4.102)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Alternatieven

HubSpot CRM

4,5
#1 alternatief voor LiveChat
Bespaar waardevolle verkooptijd met HubSpot CRM, dat zorgt voor alle kleine details van het opnemen van telefoongesprekk...

TeamSupport

4,5
#2 alternatief voor LiveChat
TeamSupport is een B2B-softwarebedrijf voor klantenondersteuning voor technische bedrijven in de sectoren software,...

Conversational Cloud

4,4
#3 alternatief voor LiveChat
LivePerson is een marktleider in conversationele AI en chatbots op ondernemingsniveau die de verkoop verhogen en de...

GitHub

4,8
#4 alternatief voor LiveChat
GitHub is een plek om code te delen met vrienden, collega's, klasgenoten en volledige vreemden, waardoor individuen en...

Reviews

Totaalscore

4,6 /5
(1.660)
Prijs-kwaliteitverhouding
4,5/5
Functies
4,5/5
Gebruiksgemak
4,6/5
Klantenondersteuning
4,6/5

Heb je LiveChat al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 1.660 reviews worden weergegeven
andrew
Totaalscore
  • Sector: Computergames
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

als je graag wild kunne sturen zonder dat geld altijd kost vala

Beoordeeld op 26/12/2023

heel veel niewe mensen leren kene veel bij geleerd over de comunty

heel veel niewe mensen leren kene veel bij geleerd over de comunty

Pluspunten

dat de gespreken teminsten altijd correct verlopen en iedreen van welk taal ook tog kan stuuren en da ik gwn kan lezen

Minpunten

dat wel afentoe traag kan laden want als je efe snel er op wil kan soms wel efe duren

Dan
Dan
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Live chat is a feature that allows individuals to communicate with each other in real time

Beoordeeld op 24/12/2022

Convenience: Customers can communicate with businesses through live chat from any device with an...

Convenience: Customers can communicate with businesses through live chat from any device with an internet connection, making it a convenient option for those who may not have access to a phone or who prefer to communicate digitally.

Pluspunten

Quick response times: Live chat allows businesses to quickly respond to customer inquiries, helping to resolve issues and improve the customer experience

Minpunten

There are several potential drawbacks to using live chat as a customer service or support tool: Limited hours of operation: Live chat may not be available 24/7, which means that customers may not be able to get help when they need it. Limited ability to handle complex issues: Live chat is generally best suited for handling simple, straightforward questions or issues. More complex or technical problems may be better suited for phone or email support. Limited ability to handle multiple customers at once: Live chat agents can typically only handle one conversation at a time, which means that customers may have to wait for a response if the agent is busy with another customer. Limited ability to handle non-text based communication: Live chat is a text-based communication channel, which means that it may not be suitable for customers who have difficulty reading or writing, or for handling visual or audio-based issues. Potential for misunderstandings: Live chat conversations can be more prone to misunderstandings than other forms of communication, as there is no visual or auditory context to help convey meaning. This can lead to frustration for both customers and support staff.

Geverifieerde reviewer
Totaalscore
  • Sector: Civiele techniek
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Livechat exceeds our expectations.

Beoordeeld op 27/6/2023

Livechat is an invaluable tool that enables seamless communication with potential clients across...

Livechat is an invaluable tool that enables seamless communication with potential clients across various mediums of their preference. Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among first-time clients and reduced query resolution times. Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing to the success of our business.

Pluspunten

The Livechat team consistently delivers exceptional support, which has greatly enhanced our experience with the software. They promptly address any challenges we encounter and continuously provide valuable resources to optimize our usage of the Livechat platform. Moreover, the extensive range of high-quality features available to us sets Livechat apart from being just a helpdesk solution. Our utilization of Livechat has expanded beyond expectations, thanks to the outstanding features it offers.

Minpunten

The addition of a lifetime ban feature is highly necessary to effectively handle trolls. The current option to ban individuals for only a few weeks falls short when dealing with persistent trolls.

Annabel
Annabel
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Good value but lacks some key functionality and integration

Beoordeeld op 17/12/2018

Livechat gives us the ability to engage more directly with visitors to our site. It has certain...

Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.

Pluspunten

Livechat has provided a really useful platform for us to get started with livechat provision on our site.

The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

Minpunten

There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings.
The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow.
The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.

Antwoord van LiveChat Software

Hi Annabel,

Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product.

If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced.

Cheers,
LiveChat Team

Daniel
Daniel
Totaalscore
  • Sector: Human Resources
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Livechat immediately adjusts customer service

Beoordeeld op 9/8/2023

With Livechat, our customers have real-time access to the Customer Service and Sales department. It...

With Livechat, our customers have real-time access to the Customer Service and Sales department. It is very credible and also easy for novices to learn. Livechat comes with tons of features that benefit customer service reps by enabling them to work faster and more efficiently. The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the customer service force by reducing the number of questions they have to answer. I believe Livechat is optimal for companies with customer service areas that wanted to have a training program for their support staff. Institutions that wanted a cost-effective but efficient way to communicate in real time with consumers also found Livechat to be a good fit.

Pluspunten

Livechat provides a day-by-day chat conversation summary, which offers a synthetic view of the evolution of the day-by-day performance statistics of the customer support area. The chat stickers help me find specific discussions within the thousands of discussions the customer support staff has had with travelers on the website. Livechat comes with a mobile-friendly chat plug-in that fits on the vast majority of the latest generation of smartphone screens. As a result, website users have a good experience when chatting with our representatives, regardless of the size of their computer or mobile screen.

Minpunten

Extremely happy with Livechat. There are no complaints that I can think of at this time.

5 van 1.660 worden weergegeven Lees alle reviews

LiveChat - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over LiveChat.

LiveChat kent de volgende prijsmodellen:

  • Vanaf: US$ 24,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

LiveChat heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

LiveChat ondersteunt de volgende talen:

Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds

LiveChat ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

LiveChat kan worden geïntegreerd met de volgende toepassingen:

1CRM, 1Password, 2way, ActiveCampaign, Adobe Business Catalyst, Adobe Commerce, Asana, Basecamp, Benchmark Email, BigCommerce, Campaign Monitor by Marigold, Capsule, Chatbot, Clearbit, Close, Constant Contact, CoreCommerce, Desk.com, Dropbox Business, Drupal, Ecwid, Evernote Teams, Firefly, FreshBooks, Freshdesk, FullContact, GetResponse, GitHub, GoDaddy Website Builder, Gold-Vision CRM, Google Ads, Google Analytics 360, Google Contacts, Google Docs, Grasshopper, Helpmonks, Highrise, HipChat, HubSpot CRM, HubSpot Marketing Hub, IRIS CRM, Instapage, JIRA Service Management, Jimdo, Jira, Join.Me, Joomla, Keap, Kissmetrics, Kommo, Landingi, LeadSquared, LemonStand, LogMeIn Rescue, Magentrix, Mailchimp, Mailigen, Meta for Business, Microsoft To Do, Mixpanel, Nutshell, Omnistar Affiliate, OpenCart, Ortto, Pinnacle Cart, Pipedrive, Playvox, Podio, PrestaShop, ProProfs Knowledge Base, ProProfs LMS, ProjectManager.com, Salesforce Sales Cloud, Segment, Shift4Shop, Shopify, Shoplo, Slack, SparkPay, Squarespace, Stripe, SugarCRM, Talkdesk, TeamViewer Remote, Todoist, Toggl Track, Trello, Triggerbee, Twilio, Twitter/X, Unbounce, Volusion, WHMCS, Webflow, Weebly, WhatConverts, WhatsApp, Wishpond, Wix, WooCommerce, Woopra, WordPress, X-Cart, Zapier, Zen Cart, Zendesk Sell, Zendesk Suite, Zoho CRM, Zoom, ekmPowershop, elevio, iContact

LiveChat biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor LiveChat.