--- description: Gedetailleerde beoordelingen over Zendesk Suite: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Zendesk Suite met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk Suite reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [Zendesk Suite](/software/9448/zendesk) # Zendesk Suite Canonical: https://www.getapp.be/software/9448/zendesk Pagina: 1 / 165\ Volgende: [Volgende pagina](https://www.getapp.be/software/9448/zendesk?page=2) > Zendesk is een cloudgebaseerde oplossing voor klantenservicesoftware die wordt vertrouwd door meer dan 40.000 organisaties wereldwijd. Bedrijven zoals Groupon, Box en Zappos gebruiken Zendesk om de kosten te verlagen, de productiviteit te verhogen en de klanttevredenheid te verhogen. Zendesk is geliefd bij zowel klantenserviceteams als hun klanten vanwege de indrukwekkend eenvoudige interface en is eenvoudig om te proberen, te kopen, te implementeren en te gebruiken. Zendesk integreert naadloos al je ondersteuningskanalen, inclusief e-mail, internet, chat en sociale media. Implementeer het bij zo veel klantenservicemedewerkers als je nodig hebt, of het er nu 5, 50 of 500 zijn. Zendesk wordt ingezet door bedrijven met duizenden medewerkers en met tienduizenden tickets per dag. > > Oordeel: score van **4.4/5** door 4094 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.4/5** | 4094 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zendesk - **Locatie**: San Francisco, VS - **Opgericht**: 2007 ## Commerciële context - **Beginprijs**: US$ 115,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, China, Denemarken, Duitsland, Filipijnen, Frankrijk, Hongkong SAR van China, Ierland, India, Italië, Japan, Mexico, Nederland, Nieuw-Zeeland, Oostenrijk, Singapore, Spanje en 5 meer ## Functies - AI Copilot - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Aanstellen (van personeel) - Accountbeheer - Accountwaarschuwingen - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analyse - Analyse van klantenservices - Archiveren en retentie - Assets volgen - Auditing van problemen - Audittrail - Automatic call distribution (ACD) ## Integraties (215 in totaal) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... en 200 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) - [Kennismanagement software](https://www.getapp.be/directory/257/knowledge-management/software) - [Call center software](https://www.getapp.be/directory/275/call-center/software) - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) - [Social CRM-tools](https://www.getapp.be/directory/558/social-crm/software) ## Alternatieven 1. [Salesforce Sales Cloud](https://www.getapp.be/software/90378/salesforce) — 4.4/5 (18811 reviews) 2. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1789 reviews) 3. [Freshdesk](https://www.getapp.be/software/10317/freshdesk) — 4.5/5 (3486 reviews) 4. [LiveChat](https://www.getapp.be/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Milvus](https://www.getapp.be/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17 december 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Minpunten**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Overall an excellent product" — 5.0/5 > **Karen** | *20 mei 2025* | Consumentendiensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Intuitive, simple to learn, easy to use. Fast set up. Can partner with suppliers to assist with training and customisation. > > **Minpunten**: Difficult to change the basic design without the help of a developer. Custom branding quite basic. Ditto colours. > > It's a really good idea to use a Zendesk partner to help with set-up and certainly with training users. ----- ### "Zendesk solves customer support issues" — 3.0/5 > **Anna** | *6 april 2026* | Gezondheid, wellness en fitness | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: Very simple to use and fast. We have only a few functionalities but it has enough ones to manage your support tickets. > > **Minpunten**: Being simple is good but it could have some more features like reporting or integrating with other applications like Gchat or Gmail. ----- ### "Zendesk Suite saves us time and works good" — 5.0/5 > **Moiz** | *11 juli 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It keeps all of our pharmacist’s schedules intact. No longer do we need to run two separate applications for both chat and phone calls. To be honest, it is relatively fast as long as we are not currently on an active call and clicking through. > > **Minpunten**: My biggest frustration is the fact that sometimes after opening the Agent Desktop my status becomes “Working” or “Rejected,” but I am unable to toggle it back to “Available.” The custom reports are somewhat difficult to develop. > > I'm just happy that Live Call Monitoring actually works (so I can monitor a new user who may be having some problems within their first couple minutes) of using the system. ----- ### "Moment of Zen" — 5.0/5 > **Mai** | *27 maart 2026* | Horeca | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I love the messaging feature that allows me to connect with clients via multiple platforms. Social, email and even live chat. > > **Minpunten**: No cons- I will admit I'm just starting to use it so the learning curve is there but feels like I can adapt and learn quickly. > > Zendesk definitely feels like a modern approach to customer service\! It's a super streamlined model with AI support that creates a fresh way to elevate the customer journey. ----- Pagina: 1 / 165\ Volgende: [Volgende pagina](https://www.getapp.be/software/9448/zendesk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/9448/zendesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens