Zoho Assist

Directe ondersteuning op afstand. Onbeheerde externe toegang.

4,6 /5 (340 review) Schrijf een review!

Zoho Assist - Overzicht

Wat is Zoho Assist?

Krijg toegang tot de externe desktop van je klanten of deel je scherm of beheer onbeheerde computers met Zoho Assist, je one-stop oplossing voor ondersteuning op afstand, scherm-delen en externe toegang. Ga vandaag nog aan de slag met een van de meest veilige, betrouwbare en betaalbare softwares in de sector.

Zoho Assist vereist geen voorafgaande installatie van software en kan volledig in de browser worden uitgevoerd. Het is gemaakt voor outsourcing en MSP IT-ondersteuning, klantenondersteuning en IT-helpdesks. Het ondersteunt alle belangrijke besturingssystemen en werkt goed met firewalls en proxy's.

Zoho Assist - Overzicht

Prijzen

Vanaf
US$ 10,00/maand

Prijsopties

Gratis proef
Gratis
Abonnement
Prijs-kwaliteitverhouding

Zoho Assist - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Azië, Australië, Canada, China, Europa en nog 4 andere, India, Latijns-Amerika, Verenigd Koninkrijk, Verenigde Staten van Amerika
Ondersteunde talen
Chinees (Vereenvoudigd), Engels, Japans, Spaans

Screenshots

Schermopname van Zoho Assist: Start a Remote Support session or Share your Screen or Access Unattended Computers right away.
Schermopname van Zoho Assist: Start a Remote Support session or Share your Screen or Access Unattended Computers right away. Schermopname van Zoho Assist: Transfer files instantly with in-built two-way file transfer Schermopname van Zoho Assist: Connect to any computer. Troubleshoot easily with administrator access. Schermopname van Zoho Assist: Be it supporting or getting support, our mobile apps work as good as any workstation. Schermopname van Zoho Assist: Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.

Zoho Assist reviews

Zoho Assist reviews

Totaalscore
4,6
/
5
Uitstekend
230

Zeer goed
84

Gemiddeld
21

Slecht
4

Erg slecht
1

Prijs-kwaliteitverhouding
4,7
Functies
4,5
Gebruiksgemak
4,6
Klantenondersteuning
4,5
92% heeft deze app aanbevolen
David K.

Zoho Assist Review

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.


Vertalen met Google
Benjamin L.

Really Easy Setup

We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.


Vertalen met Google
Nick K.

Vendor used the product

I didn't have too many behind the scene experiences but being on the entering ticket end it went well.


Vertalen met Google
Thomas A.

Just about the worst support software I have ever had the misfortune of using

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.


Vertalen met Google
Roger G.

Small company internal and clilent IT support

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.


Vertalen met Google
David K.
Sector: Computer- en netwerkbeveiliging
Bedrijfsgrootte: Zelfstandig ondernemer
Vertalen naar het Nederlands

Zoho Assist Review

Wekelijks 1-5 maanden lang gebruikt
Beoordeeld op 27/8/2019
Bron van de reviewer: Capterra

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.

Pluspunten

Very easy to set up, Unattended deployment was very easy.
With Chrome anywhere, I am my ZOHO Assist is accessible. I also have a link on my web site for my clients to gain ease of access.

Minpunten

Only one con I have to log in almost every visit and it sees me as a trail user I just have to wait a bit for my account to be loaded. Current users should have their own portal separate from a trail user.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Benjamin L.
Sector: Kansspelen en casino's
Bedrijfsgrootte: 501-1.000 werknemers
Vertalen naar het Nederlands

Really Easy Setup

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 21/10/2019
Bron van de reviewer: Capterra

We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.

Pluspunten

There are so many great features of Zoho Assist. The unattended support feature saves so much time in the troubleshooting process. It is fast and haven't had any issues with performance. I also really like the fact that when you delete a device, the software deletes itself from the device automatically. The setup was really easy and the chat feature in the admin portal, I was able to get technical support within a few minutes the times that I did have questions. I would recommend this to anyone who needs unattended remote access to the network environment.

Minpunten

I haven't seen any cons. It is really fast connection and especially convenient that it is unattended remote support so I can login without needing confirmation from the end user, this saves so much time in the troubleshooting process. A suggestion would be add features that would allow the admin to see information without having to log into the PC, such as disk space, memory / CPU usage, last time rebooted.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Nick K.
Sector: Financiële dienstverlening
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands

Vendor used the product

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 5/5/2020
Bron van de reviewer: Capterra

I didn't have too many behind the scene experiences but being on the entering ticket end it went well.

Pluspunten

I didn't host or utilize this product onsite but a vendor used the product. I liked how it merged the ticket software with remote sessions.

Minpunten

I don't have any cons but i know the other end would have some issues getting stuff set up for remote sessions.

Scoreverdeling

Gebruiksgemak

Waarschijnlijkheid van aanbeveling: 10.0/10

Thomas A.
Vertalen naar het Nederlands

Just about the worst support software I have ever had the misfortune of using

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 26/7/2016
Bron van de reviewer: GetApp

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Pluspunten

Inexpensive, Reasonable Customer support
Attended system is okay

Minpunten

Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 1.0/10

Roger G.
Sector: Managementconsulting
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands

Small company internal and clilent IT support

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 9/3/2020
Bron van de reviewer: Capterra

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.

Pluspunten

Zoho Assist is simple to use, both for ad hoc sessions and for unattended access. It is easy to send an invitation to clients to almost immediately start a remote session. Likewise, once remote access is setup on a company system I can get to that computer to retrieve data and use software in a flash. And the screen scaling lets me work from systems with vastly different screen resolutions. This is far superior to remote desktop.

Minpunten

The two factor authentication allows a browser to remember settings. If I'm not careful the accessing computer may remember my credentials and bypass their two factor authentication feature. While this is useful when accessing computers from my in-office workstation, it is not a welcome feature for accessing from a laptop in the field. That is the main reason for wanting MFA and it is far to easy to accidentally bypass.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak

Waarschijnlijkheid van aanbeveling: 10.0/10

Gebruikersaanbeveling
9/10
Gebaseerd op 340 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van Zoho Assist

Prijzen van Zoho Assist

Vanaf
US$ 10,00/maand
Gratis proef
Gratis
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4,7/5
Gebaseerd op 340 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Zoho Assist - Functies

Zoho Assist - Functies

API
Aanpasbare branding
Activiteitendashboard
Automatische meldingen
Beheer van supporttickets
Bewaking
CRM-integratie
Chatten
Communicatie via meerdere kanalen
E-mailintegratie
Enquêtes en feedback
Instant Messaging
Integratie van derden
Integratie van sociale media
Kennisbankbeheer
Rapportage en statistieken
Realtime controle
Voor meerdere talen
Waarschuwingen / Escalatie
Workflowbeheer
Functies
4,5/5
Gebaseerd op 340 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Video's en instructies

Video's en instructies

Zoho Assist - Veelgestelde vragen

Zoho Assist - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Zoho Assist.

V. Welke prijsmodellen heeft Zoho Assist te bieden?

Zoho Assist kent de volgende prijsmodellen:

Vanaf: US$ 10,00/maand

Prijsmodel: Gratis, Abonnement

Gratis proef: Beschikbaar

V. Wat zijn de voornaamste functies van Zoho Assist?

We hebben geen informatie over functies van Zoho Assist

V. Wat zijn de typische gebruikers van Zoho Assist?

Zoho Assist heeft de volgende typische klanten:

Freelancers, Grote ondernemingen, Middelgroot bedrijf, Non-profit, Klein bedrijf

V. Welke talen worden door Zoho Assist ondersteund?

Zoho Assist ondersteunt de volgende talen:

Chinees (Vereenvoudigd), Engels, Japans, Spaans

V. Welke prijsmodellen heeft Zoho Assist te bieden?

Zoho Assist kent de volgende prijsmodellen:

Gratis, Abonnement

V. Biedt Zoho Assist ondersteuning voor mobiele apparaten?

Zoho Assist ondersteunt de volgende apparaten:

Android, iPhone, iPad

V. Met welke andere apps kan Zoho Assist worden geïntegreerd?

Zoho Assist kan worden geïntegreerd met de volgende toepassingen:

Freshdesk, JIRA, ManageEngine ServiceDesk Plus, ServiceNow, Zendesk, Zendesk, Zoho CRM, Zoho Desk, Zoho Desk, Zoho Projects

V. Welke mate van ondersteuning heeft Zoho Assist te bieden?

Zoho Assist biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Forum, Kennisbank, Online ondersteuning, Telefonische ondersteuning