--- description: Gedetailleerde beoordelingen over JIRA Service Management: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk JIRA Service Management met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: JIRA Service Management reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/287/help-desk-ticketing/software) > [JIRA Service Management](/software/91811/jira-service-management) # JIRA Service Management Canonical: https://www.getapp.be/software/91811/jira-service-management Pagina: 1 / 32\ Volgende: [Volgende pagina](https://www.getapp.be/software/91811/jira-service-management?page=2) > Jira Service Desk is software voor servicebeheer die IT en bedrijven verbindt via een snelle, verantwoordelijke afhandeling van klantverzoeken. Jira Service Desk is gebaseerd op de Jira-workflow-engine van Atlassian en is collaboratief, heeft een agile platform en een goedkope kennisbasis die eenvoudig in te stellen en te schalen en zeer flexibel is, en biedt een krachtige maar eenvoudige gebruikerservaring. > > Oordeel: score van **4.5/5** door 770 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 770 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Atlassian - **Locatie**: San Francisco, VS - **Opgericht**: 2013 ## Commerciële context - **Beginprijs**: US$ 20,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Deens, Duits, Engels, Frans, Hongaars, Italiaans, Japans, Koreaans, Noors, Pools, Portugees, Russisch, Spaans, Tsjechisch, Zweeds - **Beschikbare landen**: Albanië, Angola, Armenië, Australië, Azerbeidzjan, Belarus, België, Brazilië, Bulgarije, Canada, China, Cyprus, Denemarken, Duitsland, Estland, Filipijnen, Finland, Frankrijk, Georgië, Griekenland en 33 meer ## Functies - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Agile-methodiek - Alerts/Escalation - Analyse - Analyse van klantenservices - Asset Lifecycle Management - Assets volgen - Auditbeheer - Auditing van problemen - Audittrail - Autoresponders - Back-up en herstel - Backlog-beheer - Beheer van IT-assets ## Integraties (98 in totaal) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... en 83 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) - [ITSM-software (IT-service management)](https://www.getapp.be/directory/292/it-service-management-itsm/software) - [Hulp op afstand software](https://www.getapp.be/directory/563/remote-support/software) - [IT-asset management software](https://www.getapp.be/directory/325/it-asset-management/software) ## Alternatieven 1. [Action1](https://www.getapp.be/software/2048001/action1-rmm) — 4.9/5 (237 reviews) 2. [Freshservice](https://www.getapp.be/software/91351/freshservice) — 4.5/5 (714 reviews) 3. [Milvus](https://www.getapp.be/software/132287/milvus) — 4.8/5 (298 reviews) 4. [Wrike](https://www.getapp.be/software/9964/wrike) — 4.4/5 (2988 reviews) 5. [Pulseway](https://www.getapp.be/software/101507/pulseway) — 4.7/5 (310 reviews) ## Reviews ### "Jira will help you manage your projects and products very well." — 5.0/5 > **Chris** | *7 november 2025* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Creating and updating tickets were both really easy. You could connect to related tickets, or be notified when updates or status changes were made. The integration into Slack was very helpful for communication among teammates. Being able to sort by feature and project was very nice. Support continually let us know when features were available and there were very little issues we would run into. > > **Minpunten**: The search feature sometimes was not as reliable, would show items not related, or not show items related to the search terms. > > I have used Fogbugz, Incident IQ, and propietary software for ticket management and Jira was one of the better ones we used. It was very helpful and easy to report and fix issues as they arose. It was easy to see where a project was at and keep a good work flow. ----- ### "Automate business process across multiple departments" — 4.0/5 > **Julio** | *22 januari 2025* | Automotive | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: It makes managing IT requests and incidents much more streamlined. The customizable workflows and automation features save a lot of time and help keep everything organized. We have digitalized many workflows across multiple departments not just IT > > **Minpunten**: The learning curve can be a bit steep for new users, especially when setting up workflows. We went through too much trial and error to get some basic stuff done > > Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps improve collaboration. Good to automate another business process from other departments like finance selling team or HR ----- ### "Far to complicated to use effectively" — 2.0/5 > **Edward** | *8 september 2025* | Computersoftware | Aanbevelingsscore: 1.0/10 > > **Pluspunten**: The product can be configured in many different ways to support your requirements, and it's good value for small teams. > > **Minpunten**: The user experience as both an admin and user is terrible. It's impossible to find anything and use in a meaningful way. The learning curve was too steep for me any my clients to find any value in the product. ----- ### "JIRA is a one-stop-shop for all things project managment\!" — 5.0/5 > **Soren** | *27 januari 2026* | Defensie en ruimtevaart | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: JIRA has tons of features, I loved its user interface and its implementation of Agile and Scrum. Its reporting features were helpful for assessing our teams progress through our "sprint" periods on projects > > **Minpunten**: JIRA offered a lot of customizable features, that may be its only drawback, but otherwise, a reliable program. > > I recommend JIRA for any engineering project that require multiple focuses and high levels of reporting ----- ### "Efficient but Complex: A Robust Tool for Event Service Management" — 4.0/5 > **Kayla** | *9 januari 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: What I like most about Jira Service Management is its ability to streamline event service requests with customizable workflows, clear prioritization, and real-time status tracking. > > **Minpunten**: What I liked least about Jira Service Management is its complexity for new users, which can make initial setup and navigation challenging without prior experience. > > Overall, Jira Service Management is a powerful tool for organizing event service requests, offering strong customization and tracking, but it requires some learning to maximize its potential. ----- Pagina: 1 / 32\ Volgende: [Volgende pagina](https://www.getapp.be/software/91811/jira-service-management?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/91811/jira-service-management) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens