--- description: Gedetailleerde beoordelingen over JIRA Service Management: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk JIRA Service Management met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: JIRA Service Management reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [JIRA Service Management](/software/91811/jira-service-management) # JIRA Service Management Canonical: https://www.getapp.be/software/91811/jira-service-management Pagina: 1 / 32\ Volgende: [Volgende pagina](https://www.getapp.be/software/91811/jira-service-management?page=2) > Jira Service Desk is software voor servicebeheer die IT en bedrijven verbindt via een snelle, verantwoordelijke afhandeling van klantverzoeken. Jira Service Desk is gebaseerd op de Jira-workflow-engine van Atlassian en is collaboratief, heeft een agile platform en een goedkope kennisbasis die eenvoudig in te stellen en te schalen en zeer flexibel is, en biedt een krachtige maar eenvoudige gebruikerservaring. > > Oordeel: score van **4.5/5** door 775 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 775 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Atlassian - **Locatie**: San Francisco, VS - **Opgericht**: 2013 ## Commerciële context - **Beginprijs**: US$ 20,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Deens, Duits, Engels, Frans, Hongaars, Italiaans, Japans, Koreaans, Noors, Pools, Portugees, Russisch, Spaans, Tsjechisch, Zweeds - **Beschikbare landen**: Albanië, Angola, Armenië, Australië, Azerbeidzjan, Belarus, België, Brazilië, Bulgarije, Canada, China, Cyprus, Denemarken, Duitsland, Estland, Filipijnen, Finland, Frankrijk, Georgië, Griekenland en 33 meer ## Functies - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Agile-methodiek - Alerts/Escalation - Analyse - Analyse van klantenservices - Asset Lifecycle Management - Assets volgen - Auditbeheer - Auditing van problemen - Audittrail - Autoresponders - Back-up en herstel - Backlog-beheer - Beheer van IT-assets ## Integraties (93 in totaal) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... en 78 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) - [ITSM-software (IT-service management)](https://www.getapp.be/directory/292/it-service-management-itsm/software) - [Hulp op afstand software](https://www.getapp.be/directory/563/remote-support/software) - [IT-asset management software](https://www.getapp.be/directory/325/it-asset-management/software) ## Alternatieven 1. [Freshservice](https://www.getapp.be/software/91351/freshservice) — 4.6/5 (792 reviews) 2. [Action1](https://www.getapp.be/software/2048001/action1-rmm) — 4.9/5 (238 reviews) 3. [N-central](https://www.getapp.be/software/1999255/solarwinds-n-central) — 4.2/5 (253 reviews) 4. [Milvus](https://www.getapp.be/software/132287/milvus) — 4.8/5 (298 reviews) 5. [Wrike](https://www.getapp.be/software/9964/wrike) — 4.4/5 (3038 reviews) ## Reviews ### "Streamline excellency on all projects\! 10/10" — 5.0/5 > **Marko** | *11 september 2025* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It is undeniably one of the most useful and easy to implement and streamline operational tasks. I have managed to segment everything, from IT aspects to our forecasting aspects in no time. > > **Minpunten**: Some aspects, such as the Kanban boards could be a bit improved in terms of aesthetics. But no major inconvenience as the functionality is whY makes JIRA different. > > All of our major projects have been supported successfully and all milestones achieved, thanks to JIRA which is not a CRM (most people think so) the fact that our IT had a success rate of 100% is thanks to JIRA streamlining aspects - no information is lost and our teams have full vision on all project aspects. ----- ### "Jira - great tool" — 4.0/5 > **katie** | *11 maart 2026* | Olie en energie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I like that Jira service management allows me to track IT projects and allocate work items to the developers working on the project. There is a function that times stand ups which we hold each morning to discuss our work items. If working in an agile framework you can set Jira up to run your sprints , currently we work in 2 weeks sprint. > > **Minpunten**: Quite hard to set up to start with but once the projects are set up it works well. There is a lot of admin work to add all the tasks however this would be the same as any project set up. > > I now enjoy working with Jira service management now that I have been using this each day for the last year. It is a great tool to spilt out work items and mange these each day using a kahban board , this shows easily what work items we have completed , that are in review/ready to start or in progress. ----- ### "Far to complicated to use effectively" — 2.0/5 > **Edward** | *8 september 2025* | Computersoftware | Aanbevelingsscore: 1.0/10 > > **Pluspunten**: The product can be configured in many different ways to support your requirements, and it's good value for small teams. > > **Minpunten**: The user experience as both an admin and user is terrible. It's impossible to find anything and use in a meaningful way. The learning curve was too steep for me any my clients to find any value in the product. ----- ### "Easy and value for money" — 4.0/5 > **Bruno** | *26 april 2026* | Schoolleiding | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Jira is user-friendly and intuitive. It allows to easily create assets and manage portfolios, even for starters in the teams. Customer service is also a plus. > > **Minpunten**: Layout could be optimized and customised for companies. Even it’s easy to use, modules could be added according to the needs. > > Overall experience is great. Value for money is 9/10, you will not get the same features for the same price. ----- ### "Highly Customizable & Complex" — 5.0/5 > **Geverifieerde reviewer** | *6 april 2026* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Jira is so incredibly highly customizable\! You can ensure that all tickets are properly handled by requiring specific fields to ensure data capture and integrity, and reporting on SLA adherence. > > **Minpunten**: Complexity begets complications sometimes… As a project admin, at times I would be overwhelmed with all of the optionality\! One should start small (land and expand). ----- Pagina: 1 / 32\ Volgende: [Volgende pagina](https://www.getapp.be/software/91811/jira-service-management?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/91811/jira-service-management) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens