--- description: Gedetailleerde beoordelingen over Scorebuddy: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Scorebuddy met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Scorebuddy reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [Scorebuddy](/software/91775/scorebuddy) # Scorebuddy Canonical: https://www.getapp.be/software/91775/scorebuddy Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.getapp.be/software/91775/scorebuddy?page=2) > Scorebuddy - een alles-in-één kwaliteitsbeheerplatform voor contactcenters voor het scoren van medewerkers en het analyseren van klantinteracties; flexibele scorekaarten, rijke dashboards, AI-tekstanalyse, oplossingen voor leren en ontwikkeling geïntegreerd in één platform; als bundel of zelfstandige oplossing. Gratis proefversie van 30 dagen. > > Oordeel: score van **4.5/5** door 43 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 43 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Sentient - **Locatie**: Dublin, Ierland - **Opgericht**: 2001 ## Commerciële context - **Beginprijs**: US$ 12,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Australië, Canada, China, Duitsland, Ierland, India, Japan, Verenigd Koninkrijk, Verenigde Staten ## Functies - API - Activiteitendashboard - Agent-interface - Alerts/Escalation - Auditbeheer - Beheer van klantervaringen - Bewaking - CRM - Callcenterbeheer - Communicatie via meerdere kanalen - Compliancebeheer - Controle van oproepen - Corrigerende en preventieve maatregelen (CAPA) - Dashboard - Defecten bijhouden - Employee Coaching Tools - Enquêtes en feedback - Integratie van computertelefonie - Interactie bijhouden - Klantenonderzoeken ## Integraties (7 in totaal) - Cx MOMENTS - Five9 - Intercom - Kustomer - Salesforce Service Cloud - Talkdesk - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Telefonische ondersteuning - Chatten ## Categorie - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) - [Call center software](https://www.getapp.be/directory/275/call-center/software) - [Feedback en review management software](https://www.getapp.be/directory/575/feedback-and-reviews-management/software) - [Contactcenter software](https://www.getapp.be/directory/593/contact-center/software) - [Customer experience software](https://www.getapp.be/directory/601/customer-experience/software) ## Alternatieven 1. [Five9](https://www.getapp.be/software/91276/five9) — 4.2/5 (481 reviews) 2. [Genesys Cloud CX](https://www.getapp.be/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 3. [CXone Mpower](https://www.getapp.be/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 4. [Talkdesk](https://www.getapp.be/software/100659/talkdesk) — 4.5/5 (732 reviews) 5. [Call Center Studio](https://www.getapp.be/software/2037283/call-center-studio) — 4.5/5 (47 reviews) ## Reviews ### "User friendly" — 4.0/5 > **Richard** | *25 mei 2016* > > Agents like that they can access their scores and review their feedback at all times The Agent dashboard is easy to follow Agents can review their goals and progress. Agents can Self score their calls Feedback sessions are given to Agents more frequently QA Team Feedback Easy to use Report building is made easy due to the exporting of files to Excel Building a Scorecard can be done in a matter of minutes Any breaches will send an automatic Email to chosen addresses so corrective action can take place Call calibration function is very good as this makes the session more productive. No need to recreate templates or sheets for new months or Agents Can be used on a tablet for side by side coaching ----- ### "Scorebuddy Review" — 4.0/5 > **Mike** | *21 oktober 2013* > > Product is a much easier way to monitor and report on Quality. Customer Service is great and the team have always been more than willing to help. The hardest area to use and understand is the filtering around reports. Its hard to get a full view and you have to do it by scorecard rather than getting some kind of whole view. This area is difficult to use at times. The analytics module is good and makes reporting easy but it would be better if you could build your own reports bespoked to your needs. Building the scorecards can also be tricky at times and it's hard to know how to change things intuitively such as splitting calls into compliance and quality for example. ----- ### "Less options but cool interface" — 4.0/5 > **Manigandan** | *29 augustus 2018* | Consumentendiensten | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: The appearance / interface is cool, has graphical presentation that shows our performance upto 12 months. We can also track our performance and teams performance along with goals. > > **Minpunten**: Less options, takes long time to respond for QA survey accept / request one on one. Every time it lands on home page - post accept / request one on one for each audit report. ----- ### "Excellent small call center solution" — 4.0/5 > **Mark** | *30 juli 2014* > > This program is very easy to use and is an affordable solution for a small call center that cannot afford the enterprise solutions. Pros Easy to use Agents can self coach lowers the human error factor makes your quality assurance personnel more efficient Easy call calibrations Cons. None that I can think of right now This program has changed how much time is being spent QAing calls. As the only QA person I am able to get through more calls per-day and it allows me to work on other projects that are assigned to me. ----- ### "Scorebuddy Review" — 4.0/5 > **David** | *1 augustus 2013* > > In many respects Scorebuddy has been instrumental for us in building a modern, efficient QA process. Its workings and layouts helped us to identify issues with our existing processes and to identify methods of fixing these and improving others. The customer service has been great, with all queries so far answered promptly and thoroughly. A minor fly in the ointment would be that the interface at construction remains a tad clunky and the pulling of reports remains a bit too labour intensive. In short, we have been very happy with Scorebuddy and shall be continuing to use it for the foreseeable future. ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.getapp.be/software/91775/scorebuddy?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/91775/scorebuddy) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens