Customer.io - Overzicht
Wat is Customer.io?
Most experiences you have with companies in the world are horrible. When's the last time you felt passionate about your power company, or your mobile phone provider? That's not the world that we (and hopefully you) want to live in. Let us help you grow happy customers. With Customer.io you'll see that happy customers come from genuine, relevant interactions with you. Happy customers care about your company. Happy customers are happy to pay you. And happy customers tell their friends.Customer.io - Overzicht
Prijzen
Prijsopties
People - Emails per month - Monthly cost
200 - 400 - $0
5,000 - 10,000 - $50
10,000 - 20,000 - $90
15,000 - 30,000 - $120
25,000 - 50,000 - $150
50,000 - 100,000 - $250
75,000 - 150,000 - $338
100,000 - 200,000 - $450
200,000 - 400,000 - $700
300,000 - 600,000 - $900
400,000 - 800,000 - $1040
500,000 - 1,000,000 - $1250
Customer.io - Functies
Screenshots
Customer.io reviews
Customer.io reviews
Great Customer Email Tool - Content Creation Needs Improvement
We have been using Customer.io for nearly three months, and it has revolutionized the way our SaaS business communicates with its customers. From multi-part onboarding of new customers to re-stimulation of lapsed users to announcements of new features, Customer.io has been a dream come true for our subscription business.
Building a sequence ("workflow") of emails, triggered by a particular event (like SIGN-UP or UPGRADE or CANCELLATION) is a snap. And applying it to individual customer segments is easy, though you'd better brush up on your logic (AND/OR/NOT etc.) before you construct a more exotic segment.
So, too, is the ease of constructing one-time mailings ("newsletters") to an entire group of customers meeting a certain set of criteria. Once the segments are defined, sending newsletters is quite straightforward.
In this regard, Customer.io runs circles around MailChimp, which we used to use for this purpose.
Integration with a software product like ours is quite straightforward, and Customer.io offers a nice API for updating customer profiles and posting events for those customers.
Customer.io currently falls short in the content creation department. Its text editor doesn't measure up to the rest of the application, and requires quite a bit of hand-manipulation of HTML to get newsletters and emails looking just the way you'd like them. Getting email text to wrap around a right-justified image, for example, requires knowledge of and hand-coding in HTML. And even then, the HTML produced by the text editor is not clean.
Missing, too, are functions like being able to duplicate a workflow in order to launch a slightly different communication flow to a different customer segment. Onboarding customers to two different product tiers, for example, requires that the entire workflow be created from scratch for each segment, rather than allowing the user to duplicate the workflow and make changes to suit the second segment.
Those shortcomings aside, Customer.io is a tool that shows a great deal of promise for any company that wants to communicate on a regular basis with its customers, especially when those communications need to be sequenced over a customer lifecycle.
For a recurring-revenue business, where ongoing communication is key to retention and referral, a tool like Customer.io is essential to success.
A very useful tool for non-developer, tech-savvy marketers
I've tried many marketing automation tools and this hits the spot in terms of what a tech-savvy non-developer can do. There's a fine line between an eye-candy platform that scores low on customization and a fully fledged tool that requires constant support from a developer. Customer.io walks that line gracefully, allowing me to control onboarding and loyalty processes and much more.
A flexible and customizable tool that is easy to use and set up
This is an amazing tool that everyone looking to take their marketing efforts to the next level should get familiar with.
Customer.IO makes life so much easier with email tracking, Saved my butt multiple times!
Very versatile segmenting, triggers and campaign flows.
Vergelijk de totaalscore met alternatieven
Vergelijk met alternatieven
Great Customer Email Tool - Content Creation Needs Improvement
Pluspunten
- Customer data base is very flexible, and easy to keep up to date via API
- Very powerful segmentation tool that can use customer profile fields, events, and even interaction with email to segment customers for subsequent communication
- Easy, intuitive construction and management of triggered, multi-part communications workflows
- Attractive visual reporting of emails sent, opened, clicked
- Reasonably priced, automatic scaling of pricing based on actual volume used (emails, customer profiles)
- Built-in A/B testing of email copy
Minpunten
- Text editor lacks power features; requires HTML in order to optimize emails
- Minimal pre-packaged layouts; layout design requires knowledge of CSS
- Lack of workflow cloning or replication creates unnecessary work
A very useful tool for non-developer, tech-savvy marketers
I've tried many marketing automation tools and this hits the spot in terms of what a tech-savvy non-developer can do. There's a fine line between an eye-candy platform that scores low on customization and a fully fledged tool that requires constant support from a developer. Customer.io walks that line gracefully, allowing me to control onboarding and loyalty processes and much more.
Pluspunten
I like that I have yet to hit its limitations. Usually if a feature isn't readily available, the platform is open enough for me to find a workaround that gets the job done.
Kudos for customer support, a real win! :)
Minpunten
It could use more or better filtering and search options, as the segments, campaigns and attributes can turn into chaos if multiple people use it for different purposes.
The learning curve was a bit steep. Except for the quite useful knowledge base and great customer support, I would have enjoyed some video tutorials/onboarding experience.
A flexible and customizable tool that is easy to use and set up
This is an amazing tool that everyone looking to take their marketing efforts to the next level should get familiar with.
Pluspunten
The flexibility that Customer.io offers, I yet have not been able to see in any other tool. It is very easy to set up and its lightweight user interface is robust yet simple to understand. On top of it, customer support rocks! I was answered right away for every little question that came up, so I didn't feel alone while working to set everything to my requirements. As for the features, I love the customer profiles: They are based on the email behavior of the users, and can also be adapted to match in-app behavior, if that's what you require. On top of it all, I love the price! Great value for the money.
Minpunten
I did need to triangulate some functions through Zapier because the tool did not offer them, such as gmail integration and Facebook triggers. Not sure if this is a con though, as Zapier does open up a whole new landscape of possibilities, but I guess those functions were not initially included in the tool so that's why I'm talking about them in this section. Other than that, no cons.
Customer.IO makes life so much easier with email tracking, Saved my butt multiple times!
Pluspunten
Customer.IO has allowed me and my company to feel confident that the correct information is being sent to the people who need it the most, our customers. The ability to view all emails that have been sent and to ensure they were received by the customer is a huge benefit to us. being able to see if a email was suppressed or bounce give the ability to ensure you can deal with the issue in a timely manner and get the info into the right peoples hands. it has also assisted us in dealing with difficult customers that claim they never received a email, however the application allowed us to show the customer that no only did they receive it they opened it!
Minpunten
the only negative i could see is that the application only allows you to send 50 emails at a time and for a large customer base this makes it more time consuming.
Very versatile segmenting, triggers and campaign flows.
Pluspunten
I've been using CIO for an year and a half, and from the start I liked their clean UI and how visible everything is. Customer.io lets me be very creative when it comes to engaging people with emails. Their approach based on users behavior is fantastic and can create a lot of scenarios which would be hard to do with other tools. I can create really long flows that stretch for months, have each email in there be triggered or filter out users on the fly. Did I mention the awesome A/B tests? Very helpful support team as well.
Minpunten
I'd like an easier way to delete user profiles instead of mailing support to delete in bulk. Also, would love to have a way to download an automated report for all the campaigns instead of doing it manually.
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven
Prijzen van Customer.io
Prijzen van Customer.io
People - Emails per month - Monthly cost
200 - 400 - $0
5,000 - 10,000 - $50
10,000 - 20,000 - $90
15,000 - 30,000 - $120
25,000 - 50,000 - $150
50,000 - 100,000 - $250
75,000 - 150,000 - $338
100,000 - 200,000 - $450
200,000 - 400,000 - $700
300,000 - 600,000 - $900
400,000 - 800,000 - $1040
500,000 - 1,000,000 - $1250
People - Emails per month - Monthly cost
200 - 400 - $0
5,000 - 10,000 - $50
10,000 - 20,000 - $90
15,000 - 30,000 - $120
25,000 - 50,000 - $150
50,000 - 100,000 - $250
75,000 - 150,000 - $338
100,000 - 200,000 - $450
200,000 - 400,000 - $700
300,000 - 600,000 - $900
400,000 - 800,000 - $1040
500,000 - 1,000,000 - $1250
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven
Customer.io - Functies
Customer.io - Functies
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven
Categorieën
Video's en instructies
Video's en instructies
Aanvullende informatie voor Customer.io
Aanvullende informatie voor Customer.io
Voornaamste functies van Customer.io
- 5-email drip campaign
- Find out how people respond
- Friendly editor
- No lists to manage
- Segment in real-time
- Send a one-time message
- Send a triggered email
- Track success
- View customer site activity
Pluspunten
1.Send more relevant newsletters
Stop sending newsletters that your customers hate. Customer.io lets you send newsletters to segments of customers using data from your site.
2. Automatically email people based on what they do (or don't do) in your app
Our advanced rules engine lets you easily send drip-campaigns and trigger emails
3. Get the full picture of your customer communications
You can look up a customer and see all the transactional email, newsletters, or triggered email they've received from you
Customer.io - Veelgestelde vragen
Customer.io - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Customer.io.
V. Welke prijsmodellen heeft Customer.io te bieden?
Customer.io kent de volgende prijsmodellen:
Gratis proef: Beschikbaar
People - Emails per month - Monthly cost 200 - 400 - $0 5,000 - 10,000 - $50 10,000 - 20,000 - $90 15,000 - 30,000 - $120 25,000 - 50,000 - $150 50,000 - 100,000 - $250 75,000 - 150,000 - $338 100,000 - 200,000 - $450 200,000 - 400,000 - $700 300,000 - 600,000 - $900 400,000 - 800,000 - $1040 500,000 - 1,000,000 - $1250
V. Wat zijn de voornaamste functies van Customer.io?
Customer.io biedt de volgende functies:
- 5-email drip campaign
- Find out how people respond
- Friendly editor
- No lists to manage
- Segment in real-time
- Send a one-time message
- Send a triggered email
- Track success
- View customer site activity
V. Wat zijn de typische gebruikers van Customer.io?
Customer.io heeft de volgende typische klanten:
Grote ondernemingen, Middelgroot bedrijf, Klein bedrijf
V. Welke talen worden door Customer.io ondersteund?
Customer.io ondersteunt de volgende talen:
Engels
V. Welke prijsmodellen heeft Customer.io te bieden?
We hebben geen informatie over prijsmodellen van Customer.io
V. Biedt Customer.io ondersteuning voor mobiele apparaten?
We hebben geen informatie over apparaten die door Customer.io worden ondersteund
V. Met welke andere apps kan Customer.io worden geïntegreerd?
Customer.io kan worden geïntegreerd met de volgende toepassingen:
Alooma, Astronomer, Convertful, LeadsBridge, LoginRadius, Northpass, OptinMonster, Privy, Promoter.io, Tray.io
V. Welke mate van ondersteuning heeft Customer.io te bieden?
Customer.io biedt de volgende ondersteuningsopties:
Veelgestelde vragen, Kennisbank, Online ondersteuning, Telefonische ondersteuning, Video-instructies
We have been using Customer.io for nearly three months, and it has revolutionized the way our SaaS business communicates with its customers. From multi-part onboarding of new customers to re-stimulation of lapsed users to announcements of new features, Customer.io has been a dream come true for our subscription business.
Building a sequence ("workflow") of emails, triggered by a particular event (like SIGN-UP or UPGRADE or CANCELLATION) is a snap. And applying it to individual customer segments is easy, though you'd better brush up on your logic (AND/OR/NOT etc.) before you construct a more exotic segment.
So, too, is the ease of constructing one-time mailings ("newsletters") to an entire group of customers meeting a certain set of criteria. Once the segments are defined, sending newsletters is quite straightforward.
In this regard, Customer.io runs circles around MailChimp, which we used to use for this purpose.
Integration with a software product like ours is quite straightforward, and Customer.io offers a nice API for updating customer profiles and posting events for those customers.
Customer.io currently falls short in the content creation department. Its text editor doesn't measure up to the rest of the application, and requires quite a bit of hand-manipulation of HTML to get newsletters and emails looking just the way you'd like them. Getting email text to wrap around a right-justified image, for example, requires knowledge of and hand-coding in HTML. And even then, the HTML produced by the text editor is not clean.
Missing, too, are functions like being able to duplicate a workflow in order to launch a slightly different communication flow to a different customer segment. Onboarding customers to two different product tiers, for example, requires that the entire workflow be created from scratch for each segment, rather than allowing the user to duplicate the workflow and make changes to suit the second segment.
Those shortcomings aside, Customer.io is a tool that shows a great deal of promise for any company that wants to communicate on a regular basis with its customers, especially when those communications need to be sequenced over a customer lifecycle.
For a recurring-revenue business, where ongoing communication is key to retention and referral, a tool like Customer.io is essential to success.