
Over Vivantio
Vivantio biedt toonaangevende, flexibele software voor servicebeheer die voldoet aan de eisen van alle serviceteams in een organisatie, zonder te duur of groeibeperkend te zijn. Het platform is ideaal voor middelgrote bedrijven en kleinere bedrijven met een groeitraject in een veelheid van sectoren.
Door servicebeheeractiviteiten te centraliseren, kunnen bedrijven de licentiekosten verlagen, de efficiëntie tussen afdelingen verbeteren, kennis delen en managementrapportage centraliseren. Hierdoor kunnen bedrijfseigenaren en afdelingshoofden zich concentreren op de werkelijke kosten van servicelevering en uitstekende dienstverlening meten.
Prijzen vanaf:
US$ 42,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor Vivantio
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Markten
Australië, Canada, Duitsland, Verenigd Koninkrijk, Ierland , Mexico, Verenigde Staten en nog 2 andere
Ondersteunde talen
Engels, Frans, Hongaars, Spaans
Prijzen vanaf:
US$ 42,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor Vivantio
Afbeeldingen




Functies
Totaal aantal functies van Vivantio: 137
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Reviews
Heb je Vivantio al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Automotive
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent Software for Global IT use
Beoordeeld op 3/2/2017
Our company has been using Vivantio for over 10 years and have found it to be a very powerful tool...
Our company has been using Vivantio for over 10 years and have found it to be a very powerful tool for our global IT departments. All of our sites are able to coordinate helpdesk tasks, workflow tasks and infrastructure deployments in a very organized fashion. It allows us to communicate with one another and stay on top of frequent IT problems and issues. We have the ability to collaborate on issues and work on solutions together. The tools are very powerful and helpful in our day to day use. The software has many features that we haven't started using yet, but I'm sure we'll get around to them eventually.
Pluspunten
Easy to use and lots of features
Minpunten
n/a
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Excellent Product
Beoordeeld op 31/1/2017
Having worked in IT support for a number of years across different industry sectors, I have used a...
Having worked in IT support for a number of years across different industry sectors, I have used a number of different Helpdesk ticketing/service management products. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received. It's quick, responsive and overall the best product I've used! Highly recommended!
Pluspunten
Easy and quick to modify and use. Ability to monitor a raft of IT Services such as change management, service desk tickets, problem management. Aligns to ITIL best practices.
Minpunten
Web views can sometimes be slow to update and cannot switch easily between windows if you need to go back and check something.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 5.001-10.000 werknemers
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Simple and easy tool to use.
Beoordeeld op 3/2/2017
This tool is one of our basic tools here at Managed services. We use it daily for our ticketing...
This tool is one of our basic tools here at Managed services. We use it daily for our ticketing system.
It has improved a lot since last year but there are still a couple of things that need improvement.
1) It needs to speed up a bit. Sometimes the website is a bit slow and the whole experience is frustrating.
2) You cannot download multiple files at once. For example, if you have more than one file attached in a ticket, you have to manually download them one by one.
3) It does not work very well in 4:3 screens, but this is undersandable. :)
4) Under Company/Contacts, you used to see a lot more information, such as phone numbers. Now this functionality is lost.
5) Every time we raise a change, the suggested articles are being randomly displayed, in which have nothing to do with the change itself.
For arguments sake, lets say that there are 2 articles: one that explains how to plant trees and another on how to do groceries. Now if you raise a change (i.e on fixing your car) , it shows the 2 articles as "suggested". In reality, these 2 articles have nothing in common with the change itself!
Pluspunten
Easy to use
Minpunten
Slow, CSS is not very pretty.
- Sector: Computersoftware
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
User friendly
Beoordeeld op 31/1/2017
This is very user friendly software and can be used without much of training. The only add on I can...
This is very user friendly software and can be used without much of training. The only add on I can recommend is that there should be some help videos for anyone new and/or FAQs which should help most of basic and general queries resolved so that unnecessary feedback is not provided.
Pluspunten
Ease of use. This software does not need much of training and is very user friendly as far as my experience is concerned.
Minpunten
There should be some FAQs which should be good library for users in doubt, so that most of things do not need to be sent via feedback.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Vivantio Review
Beoordeeld op 31/1/2017
we have been using Vivantio for the past 4 years. To date we have been pleased with the product. ...
we have been using Vivantio for the past 4 years. To date we have been pleased with the product. From an end user perspective it is simple and easy to use. From a tech perspective, since i administer the system, has been easy to configure. I am very pleased with the Support that we receive, Andrew Stevens has been awesome. He has worked very hard to ensure that the system meets our business needs. Whenever we have requirement he is constantly finding ways to be able to implement them. There still are areas where there can be some improvements, would like to see better dashboards and reporting.
Pluspunten
Ease of use and configuration
Minpunten
Dashboards and reports
Vivantio - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Vivantio.V. Welke prijsmodellen heeft Vivantio te bieden?
Vivantio kent de volgende prijsmodellen:
- Vanaf: US$ 42,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Vivantio?
Vivantio heeft de volgende typische klanten:
11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Vivantio ondersteund?
Vivantio ondersteunt de volgende talen:
Engels, Frans, Hongaars, Spaans
V. Biedt Vivantio ondersteuning voor mobiele apparaten?
Vivantio ondersteunt de volgende apparaten:
V. Met welke andere apps kan Vivantio worden geïntegreerd?
Vivantio kan worden geïntegreerd met de volgende toepassingen:
Azure Active Directory, Gmail, Jira, Microsoft 365, Microsoft Azure, Microsoft Teams, Salesforce Platform, Slack, Twilio
V. Welke mate van ondersteuning heeft Vivantio te bieden?
Vivantio biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Vivantio.
- Kennismanagement software
- Helpdesk software en ticketsystemen
- ITSM-software (IT-service management)
- IT-asset management software
- Issue tracking software
- Systeembeheer software
- IT-service software
- Servicedesk software
- Klantenservice software
- Customer support software
- Customer success software
- CRM-software
- Customer engagement software
- Customer satisfaction software
- Customer experience software
- Knowledge Base Software