
Over Vivantio
Vivantio biedt toonaangevende, flexibele software voor servicebeheer die voldoet aan de eisen van alle serviceteams in een organisatie, zonder te duur of groeibeperkend te zijn. Het platform is ideaal voor middelgrote bedrijven en kleinere bedrijven met een groeitraject in een veelheid van sectoren.
Door servicebeheeractiviteiten te centraliseren, kunnen bedrijven de licentiekosten verlagen, de efficiëntie tussen afdelingen verbeteren, kennis delen en managementrapportage centraliseren. Hierdoor kunnen bedrijfseigenaren en afdelingshoofden zich concentreren op de werkelijke kosten van servicelevering en uitstekende dienstverlening meten.
Prijzen vanaf:
US$ 42,00/jaar
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor Vivantio
Bedrijfsgrootte
Implementatie
- Cloudgebaseerd
- On-premise
Markten
Australië, Canada, Duitsland, Verenigd Koninkrijk, Ierland, Mexico, Verenigde Staten en nog 2 andere
Ondersteunde talen
Engels, Frans, Hongaars, Spaans
Prijzen vanaf:
US$ 42,00/jaar
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor Vivantio
Afbeeldingen




Functies
Totaal aantal functies van Vivantio: 137
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Reviews
Heb je Vivantio al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
Schrijf een review!- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
INTUITIVE TICKET MANAGEMENT SYSTEM
Beoordeeld op 14/6/2018
Every Day use uses little machine resources so other applications can run at the same time.
compati...
Every Day use uses little machine resources so other applications can run at the same time.
compatible with most commercial browsers.
Pluspunten
Self contained tool with build in reports and logs, reliable for the most part. Very intuitive for the amateur user, Forgiving when errors occurs,
Minpunten
Occasionally crashes and some menus not coherent with others. No software is %100 reliable. It is improve daily
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent product and customer service
Beoordeeld op 14/4/2021
Pluspunten
The software is easily customisable and changed pre and post-launch of the system, meaning that you can launch, get it wrong and change it. The capabilities seem endless and offers all requirements that we need.
Minpunten
The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.
Redenen om over te stappen op Vivantio
Vivantio's customer service and demo support was top of the range. The product is great and the implementation team guide you through everything.- Sector: Schoolleiding
- Bedrijfsgrootte: Zelfstandig ondernemer
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
One of the best customer management software
Beoordeeld op 8/7/2022
It provides customer service optimization and solutions. With Vivantio, businesses can achieve...
It provides customer service optimization and solutions. With Vivantio, businesses can achieve unparalleled service excellence by combining enterprise-level software with scalable, flexible and intuitive cloud-based solutions.
Pluspunten
You can do everything you need with it and it has a lot of features. A good feature is the ability to edit emails in rich text with company branding, and users can be given granular permissions. In addition, the ITSM package offers several automation options. It has been a pleasure working with Vivantio's support team. System configuration can be as simple or as complex as you like. You may want high-level information in some areas without getting distracted by details that other systems require. It's suitable for that. In general the pros are:
A user-friendly interface that can be easily adapted.
Specifically, queue management and task ownership.
I never encountered any outage due to stable performance and availability.
The level of technical support
Minpunten
There is not a lot to dislike about Viviantio. Maybe adding more simplicity to the software
Antwoord van Vivantio
Thank you so much for your fantastic feedback Chrysanthos, it's great to hear that your business needs are being fulfilled by continual automation and functionality that our ITSM subscription offers. We continually strive to meet customer expectations and it's always lovely to hear such great feedback.
We really appreciate your constructive comments on setting up more simplicity to the software. It would be great to set up a call to discuss this further, this is to ensure we feedback details to our Product team as we continually strive for product excellence. Please do contact myself on [email protected] for any further feedback or assistance.
- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Excellent Product Support but lacking finer details
Beoordeeld op 31/1/2017
Vivantio offers a ITIL service desk software that we use for software support. In general I have...
Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded.
In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features.
I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.
Pluspunten
User Support, Workflow module
Minpunten
GUI, speed of page loads, lack of updates to key functionality
- Sector: Luchtvaart(maatschappijen)
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Best Part of Vivantio has been the Approval Process
Beoordeeld op 6/4/2021
Pluspunten
Our company uses this software internally. So our employees are our customers, so to speak. I was able to configure the workflows to assign tasks to other employees to provide approval for things such as hardware/software purchases, access to our software systems, new employees, etc. Regular employees do not require a license to perform these approval tasks, which was not the case in the competing software. Also, the Self Service portal turned out so beautiful and useful to our employees. We get really good feedback from users. Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.
Minpunten
The set up is very dependent on the Vivantio reps, and the self-help for configuration is not very useful. The reps do a fantastic job of leading the new user through configuration but some people like to do that themselves. I have admin'd other software and while other more popular software has more documentation, their reps are non-existent.
Vivantio - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Vivantio.V. Welke prijsmodellen heeft Vivantio te bieden?
Vivantio kent de volgende prijsmodellen:
- Vanaf: US$ 42,00/jaar
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Vivantio?
Vivantio heeft de volgende typische klanten:
11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Vivantio ondersteund?
Vivantio ondersteunt de volgende talen:
Engels, Frans, Hongaars, Spaans
V. Biedt Vivantio ondersteuning voor mobiele apparaten?
Vivantio ondersteunt de volgende apparaten:
V. Met welke andere apps kan Vivantio worden geïntegreerd?
Vivantio kan worden geïntegreerd met de volgende toepassingen:
Azure Active Directory, Gmail, Jira, Microsoft 365, Microsoft Azure, Microsoft Teams, Salesforce Platform, Slack, Twilio
V. Welke mate van ondersteuning heeft Vivantio te bieden?
Vivantio biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Vivantio.
- Kennismanagement software
- Helpdesk software en ticketsystemen
- ITSM-software (IT-service management)
- IT-asset management software
- Issue tracking software
- Systeembeheer software
- IT-service software
- Servicedesk software
- Klantenservice software
- Customer support software
- Customer success software
- CRM-software
- Customer engagement software
- Customer satisfaction software
- Customer experience software
- Knowledge Base Software