Intercom

Intercom biedt moderne zakelijke berichtenuitwisseling op grote schaal.

Over Intercom

Intercom is een platform voor klantcommunicatie met een reeks geïntegreerde producten voor elk team, inclusief verkoop, marketing, producten en ondersteuning. De producten ondersteunen gerichte communicatie met klanten op je website, in je web- en mobiele apps en via e-mail.

Dit in tegenstelling tot de oude manier waarbij een bedrijf een wirwar van eindpuntoplossingen gebruikt, zoals marketing automation of helpdeskproducten, en elk team in een silo functioneert. Dit maakt het moeilijk voor teams om samen te werken en op elkaar afgestemd te zijn, wat leidt tot een onsamenhangende en zeer onpersoonlijke ervaring voor de klant.

De meest succesvolle bedrijven ter wereld, zoals Atlassian, Shopify en New Relic, gebruiken Intercom om groei te stimuleren via chat, bots en gepersonaliseerde klantcommunicatie.


Afbeeldingen

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Twijfels over Intercom? Vergelijk met een populair alternatief

Intercom

4,5 (983)
Niet beschikbaar in jouw land
VS.
Meeste reviews

Beginprijs

US$ 74,00
maand
US$ 55,00
maand

Prijsopties

Gratis versie
Gratis proefversie
Gratis versie
Gratis proefversie

Functies

173
93

Integraties

41
13

Gebruiksgemak

4,4 (983)
4,2 (3.093)

Prijs-kwaliteitverhouding

4,0 (983)
4,3 (3.093)

Klantenservice

4,3 (983)
4,3 (3.093)

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4,5
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SendGrid

4,2
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Reviews

Totaalscore

4,5 /5
(983)
Prijs-kwaliteitverhouding
4,0/5
Functies
4,4/5
Gebruiksgemak
4,4/5
Klantenondersteuning
4,3/5

Heb je Intercom al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 983 reviews worden weergegeven
Nathaniel
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

The really bridge the gap between customers and our service

Beoordeeld op 6/8/2019

Their customer success team is great, even on the days when I'm not the most gracious customer. I...

Their customer success team is great, even on the days when I'm not the most gracious customer. I even try to emulate some of their practices because I feel heard as a customer when I suggest features or report what I think could be bugs in the system.

Pluspunten

The ability to converse with our customers quickly and seamlessly between email and the messenger app is great. They've thought through this feature set very well and it brings us very close to our customers and we are able to convert leads very well through this service too.

Other similar apps function the same, but their UI/UX is lacking compared to Intercom. The actual feel of the app is clean and friendly and dare I say...even fun to use.

Customer success at Intercom is also excellent, they've got our backs and I appreciate it (although getting paired with someone in a vastly different time zone can hold up ticket times on our end).

Minpunten

There are some gaps in the help center and email features. It would be ideal to create/edit documents in a manner closer to Microsoft Word or Google doc, as those are the standard for editing documents these days. Little things like not being able to create a list inside of a document the way I would in other apps can be frustrating, but there is usually a workaround of some sort that will suffice (I'm just picky).

It would also be nice to only be paired with their team members in our time zone. Working in the US and then being helped by a team member from Australia means our ticket times take much longer and conversation is hard to do in real time.

Geverifieerde reviewer
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Engagement with Customers is Great!

Beoordeeld op 25/2/2021

It is an easy choice if you want to create unique, engaging customer journeys! It also connects to...

It is an easy choice if you want to create unique, engaging customer journeys! It also connects to many other tools, so it's a great addition to any software stack.

Pluspunten

I like that we are able to gain insight, offer promos, convert leads, provide support, host a help center, and create unique customer journeys right from within one platform. The Inbox feature is very helpful in providing quick and easy support, especially when using the Intercom mobile app!

Minpunten

There are few things I would consider cons about Intercom. I wish they offered a bit quicker support, as I often wait a day to hear back, but it is a minor detail compared to the value we get from using the platform.

Overwogen alternatieven

Zendesk Suite

Redenen om over te stappen op Intercom

At the time, I believe Intercom had been around a bit longer, so offered features outside of just the support desk functionality.

Antwoord van Intercom

Thanks for taking the time to leave us this review and let us know how Intercom is helping you create unique, engaging customer journeys as well as integrate so well with your existing etch stack :)

Thanks for your feedback regarding our support response times. These vary based on the urgency of the issue as well as plan, but we always aim to get back as soon as possible. I'll make sure to pass this feedback on to our team here.

Thanks again,
Kate (Intercom - Customer Engagement)

Sam
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

No support, outrageous pricing and shady billing practices

Beoordeeld op 14/3/2023

We used to love it but their pricing is exorbitant and opaque. Once you are in a one year contract...

We used to love it but their pricing is exorbitant and opaque. Once you are in a one year contract good luck getting hold of anyone to cancel it. They take over a day to reply and send you some minimal canned answer. There's nowhere in the interface where you can cancel or modify for the next billing period. and the whole thing is set to auto renew by default. Used to like them, now hate them in the extreme.

Pluspunten

The actual product works well. We'd have stayed using it for a long time if not for the changes in their billing and support.

Minpunten

The support is now the minimum it could possibly be, even if you are spending $1200 a month with them. Good luck getting hold of someone. If it were to sell us some new aspect they'd probably reply in a snap.

Antwoord van Intercom

Hi Sam,

Thank you for taking the time to let us know about your experience and being so candid. It's definitely not the service we aim for and I will be sharing this feedback with the wider team.

I'd love if you could give me a few more details so that I can take a deeper look at this. If you feel comfortable doing that please email me directly. And if you ever have trouble getting hold of someone in future let me know.

Thanks,
Kate (Intercom, Customer Advocacy)

Angelica
Totaalscore
  • Sector: Farmaceutica
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Wekelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Streamline Your Business Communication with Intercom

Beoordeeld op 4/6/2023

I had the chance to use Intercom during my internship at the university's pharmaceutical product...

I had the chance to use Intercom during my internship at the university's pharmaceutical product development and research department to improve our communication procedures. Our team was able to work together efficiently, communicate key changes, and promptly respond to questions from researchers, partners, and suppliers thanks to the platform. With Intercom's real-time chat, we could offer prompt assistance and guarantee effective project coordination. We were able to automate time-consuming chores, including sending updates or notifications, thanks to the automation tools. Our teamwork was effectively facilitated and our communication efforts were optimized thanks to Intercom.

Pluspunten

A strong platform for consumer communication, Intercom has a lot of functions. Because of its real-time chat capabilities, businesses can interact with clients right away, offering speedy help and addressing problems. Through the platform's automation technologies, targeted outreach and customised messaging are made possible. The strong analytics capabilities of Intercom enable data-driven decision-making by offering priceless insights into customer behavior. Additionally, Intercom's connectivity with CRM and other external apps boosts productivity and enables a smooth user experience for customers. Intercom enables companies to provide great customer service and establish lasting bonds.

Minpunten

The pricing structure of Intercom is one potential flaw, as it can be unaffordable for startups or small organizations with tight budgets. The price has been criticized by some customers as being too exorbitant in comparison to other options. Furthermore, setting up and modifying some complex features could call for technical know-how or support, which could be difficult for individuals without a technological background. However, Intercom offers thorough support materials and documentation to assist customers in getting beyond these obstacles.

Beat
Totaalscore
  • Sector: Internet
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

Advertising for Intercom in every E-Mail

Beoordeeld op 17/7/2020

We have been using the solution productively for some time now, then discontinued it for cost...

We have been using the solution productively for some time now, then discontinued it for cost reasons. Now a plan was booked and cancelled in a new subscription structure again as a test.

In the plans up to Pro, the customer also figures as an advertising slingshot, since an advertising line for intercom is always included in every e-mail. Since we did not want this at all (after all, the plan already costs 99 dollars / month) the test was finally cancelled. Intercom didn't want to offer a solution to this, except to offer updates to the next higher subscription (499 dollars / month) which is not affordable for a small company.

Pluspunten

+ Beautiful design, with many useful details.
+ Good iOS and Android app with slightly limited operation.
+ An easy to understand messenger for the customer.
+ Customisable messenger with colours, text and details.

Minpunten

- High price and only monthly plans.
- Platform only in English.
- Minimal help center, but large but confusing Academy pages.
- Tedious setup help, although the setup itself is not complex.
- Support replies take up to two days, in English only.

Overwogen alternatieven

Help Scout

Redenen om over te stappen op Intercom

In the plans up to Pro, the customer also figures as an advertising slingshot, since an advertising line for intercom is always included in every e-mail.

Antwoord van Intercom

Thanks for taking the time to leave us this review Beat and letting us know about your intercom experience. I'm sorry to hear that we're not the right fit for you at this time, but thank you for sending us your feedback.

Kate (Intercom - Customer Engagement)

5 van 983 worden weergegeven Lees alle reviews

Intercom - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Intercom.

Intercom kent de volgende prijsmodellen:

  • Vanaf: US$ 74,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

Intercom heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Intercom ondersteunt de volgende talen:

Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Portugees, Russisch, Spaans, Tsjechisch, Turks, Zweeds

Intercom ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

Intercom kan worden geïntegreerd met de volgende toepassingen:

Aircall, AskNicely, Automate.io, ChargeDesk, DataHero, Driftrock, Droplr, Front, Geckoboard, GitHub, Grow, HipChat, Landingi, LeadsBridge, Mailchimp, Marketo Engage, Meta for Business, Microsoft Teams, Mixpanel, Notion, Operations Hub, Privy, Salesforce Sales Cloud, SatisMeter, Segment, Shopify, Slack, Stamplay, Statuspage, Stripe, Survicate, Toky, Tray.io, Trello, Twitter/X, Wistia, Woopra, WordPress, Zapier, Zendesk Suite, Zight (formerly CloudApp)

Intercom biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Intercom.