---
description: Gedetailleerde beoordelingen over Intercom: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Intercom met soortgelijke producten dankzij GetApp België.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Intercom reviews, prijzen en scores | GetApp België 2026
---

Breadcrumb: [Startpagina](/) > [Marketing automation software](/directory/308/marketing-automation/software) > [Intercom](/software/91379/intercom)

# Intercom

Canonical: https://www.getapp.be/software/91379/intercom

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Volgende: [Volgende pagina](https://www.getapp.be/software/91379/intercom?page=2)

> Intercom is een conversationeel relatieplatform waarmee bedrijven tijdens het gehele klantentraject conversationele, op berichten gebaseerde ervaringen kunnen leveren via één uniform platform voor verkoop-, marketing- en ondersteuningsteams.
> 
> Oordeel: score van **4.5/5** door 1134 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **4.5/5** | 1134 Reviews |
| Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews |
| Functies | 4.4/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Fin
- **Opgericht**: 2011

## Commerciële context

- **Beginprijs**: US$ 39,00
- **Prijsmodel**:  (Gratis proefversie)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Portugees, Russisch, Spaans, Tsjechisch, Turks, Zweeds
- **Beschikbare landen**: Australië, Canada, Duitsland, Frankrijk, Hongkong SAR van China, Ierland, Nederland, Nieuw-Zeeland, Singapore, Taiwan, Verenigd Koninkrijk, Verenigde Staten

## Functies

- A/B Testing
- AI Copilot
- AI/machine learning
- API
- Aannemen van personeel
- Aanpasbare CTA's
- Aanpasbare branding
- Aanpasbare formulieren
- Aanpasbare rapporten
- Aanpasbare sjablonen
- Aanpasbare velden
- Abonneebeheer
- Activiteiten volgen
- Activiteitendashboard
- Afsprakenbeheer
- Alerts/Escalation
- Analyse
- Analyse van klantenservices
- Asynchroon leren
- Autoresponders

## Integraties (100 in totaal)

- 24sessions
- Affogata
- Aircall
- Archbee
- AskNicely
- BHN Rewards
- Belel
- Bettermode
- Calendly
- Calixa
- Campaign Monitor by Marigold
- Canny
- ChargeDesk
- ClickUp
- ConvertFlow

... en 85 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Chatten

## Categorie

- [Marketing automation software](https://www.getapp.be/directory/308/marketing-automation/software)

## Gerelateerde categorieën

- [Marketing automation software](https://www.getapp.be/directory/308/marketing-automation/software)
- [Customer support software](https://www.getapp.be/directory/562/customer-support/software)
- [Customer engagement software](https://www.getapp.be/directory/650/customer-engagement/software)
- [Customer communication management software](https://www.getapp.be/directory/1139/customer-communications-management/software)
- [Knowledge Base Software](https://www.getapp.be/directory/2823/knowledge-base/software)

## Alternatieven

1. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1786 reviews)
2. [Freshdesk](https://www.getapp.be/software/10317/freshdesk) — 4.5/5 (3460 reviews)
3. [Salesforce Sales Cloud](https://www.getapp.be/software/90378/salesforce) — 4.4/5 (18790 reviews)
4. [Zendesk Suite](https://www.getapp.be/software/9448/zendesk) — 4.4/5 (4083 reviews)
5. [LiveChat](https://www.getapp.be/software/8385/livechat) — 4.6/5 (1727 reviews)

## Reviews

### "Intercom is Incredible\!\!" — 5.0/5

> **DAVIS** | *19 augustus 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: Very secure and has an easy-to-use interface. Intercom brings live chat, email, and help desk tools into one sleek interface. That means less juggling between platforms and more seamless conversations.
> 
> **Minpunten**: Pulling reports and customizing them is challenging. While the UI is clean, some users wish for more flexibility in customizing chat widgets or automating workflows beyond what’s offered out of the box.
> 
> The live chat is fast and responsive, and the ability to see user activity in real time adds a layer of context that makes support feel proactive rather than reactive.

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### "Love Intercom and FIN is my friend\!" — 5.0/5

> **Serena** | *29 juli 2025* | Computersoftware | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: The inbox is so easy to use and the AI (FIN) is fantastic and getting better. I love the rephrase AI options on conversations. It's also easy to create articles and snippets.
> 
> **Minpunten**: It's so hard to find articles and snippets about certain aspects of our product to update them. I wish there was a message on the chat box that we could schedule to come up at a certain time on certain days.
> 
> Overall I love using Intercom. I am customer support at our small company so I'm the one in Intercom every day Mon-Fri. It's mostly user-friendly but sometimes it's hard to find certain settings as they are everywhere. Intercom has made this a little better.

-----

### "Who's Talking Here" — 3.0/5

> **Rebecca** | *20 augustus 2025* | Management non-profit organisaties | Aanbevelingsscore: 5.0/10
> 
> **Pluspunten**: AI does a great job picking up information to share with inquiries. We're also very happy with how it integrates with our other systems.
> 
> **Minpunten**: You cannot turn off the auto attendant (FIN) once you join the conversation. This is VERY confusing to the inquirer. Likewise, searching with a name, email or other search word rarely pulls up previous conversations (open or closed).
> 
> If Intercom cannot help us stop FIN from responding once we join the conversation with a live agent, I'm not sure all of the other benefits matter.

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### "Intuitive, reliable, and forward-thinking" — 5.0/5

> **Sofia** | *19 augustus 2025* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: It’s a simple yet powerful tool that keeps our CX and sales teams running seamlessly. I really value their commitment to continuous innovation. Their AI tools and help center features are excellent, and everything feels incredibly intuitive. From inbound to outbound, it’s a fantastic platform for delivering outstanding CX.
> 
> **Minpunten**: There’s nothing I dislike. There are features I wish they offered, but that’s different from disliking anything.
> 
> Nothing but great. From transparent, clear pricing to a sleek product that feels native to our app (even though we haven’t fully leveraged it) they are, in my opinion, leading the way in shaping the present and future of support.

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### "Intercom being very useful and user friendly" — 5.0/5

> **Joseph** | *24 september 2025* | Consumentendiensten | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Using Intercom makes emails and chats very organized. Messaging is very secured that only the intended recipients can open the messages. Issues rarely happen but you can easily contact customer support on issues and set up assistance.
> 
> **Minpunten**: Searching Links in intercom is quite difficult. Especially if it is showing links that are not related to the one that you are searching for.
> 
> Overall, it is a good experience with intercom being very user friendly and has all the features you need.

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## Links

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