Freshservice
Over Freshservice
Freshservice is een cloudgebaseerde oplossing voor de servicedesk en IT-servicebeheer (ITSM) die momenteel wereldwijd meer dan 10.000 klanten uit het MKB, middelgrote bedrijven en grote ondernemingen ondersteunt.
Freshservice is ontworpen op basis van ITIL-best practices om IT-organisaties te helpen zich te concentreren op wat het belangrijkst is: uitzonderlijke dienstverlening en klanttevredenheid. Naast ondersteuning voor hun servicedesk en ITSM-behoeften, kiezen deze klanten voor Freshservice op basis van het gebruiksgemak, snelheid van installatie, klantenservice en betaalbaarheid.
Freshservice heeft een intuïtieve gebruikersinterface, is moeiteloos configureerbaar en aanpasbaar om te voldoen aan de exacte vereisten van klanten en is gemakkelijk te integreren met andere bedrijfs- en IT-systemen. Native integraties met een aantal populaire clouddiensten zoals Google Apps, Dropbox, AWS en Bomgar versnellen ook de implementatie en het bereik.
Freshservice maakt deel uit van de Freshworks-productfamilie, wiens vlaggenschip bestaat uit Freshdesk, de toonaangevende oplossing voor klantenondersteuning, met meer dan 100.000 klanten over de hele wereld, waaronder Cisco, Honda, 3M, The Atlantic en QuizUp.
Prijzen vanaf:
€ 15,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Prijzen vanaf:
€ 15,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Afbeeldingen
Functies
Totaal aantal functies van Freshservice: 137
Alternatieven
osTicket
Kayako
ManageEngine Endpoint Central
Autotask PSA
Reviews
Heb je Freshservice al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great tool for tracking issues, managing assets, staying compliant
Beoordeeld op 11/4/2018
It allowed us to determine the number of IT staff needed to support a growing company. It also...
It allowed us to determine the number of IT staff needed to support a growing company. It also allowed us to track changes for SOC II compliance.
Pluspunten
FreshService is a simple to use system that has allowed us to manage IT issues, assets, and changes within a quickly growing company. Prior to the implementation of FreshService we were unable to appropriately identify our staffing needs or areas of concern due to the lack of ability to track issues across the entire organization. With FreshService implemented we're now able to put metrics to the volume of support our team provides to the company. We're tracking assets across multiple states. And we're tracking changes within our environment for SOC II compliance.
Minpunten
I wish there were some built-in features which made viewing issues by Location easier. Currently, it appears that Locations can be linked to Requesters which implies issues by Location. However, it would be ideal to be able to quickly see and change the Location the issue is occurring. This would lead to reporting mechanisms that would allow us to see which Locations have the highest number of issues.
- Sector: Civiele techniek
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Freshservice Review
Beoordeeld op 17/1/2023
We've been using Freshservice since 2020. It is our primary IT helpdesk ticketing system. Setup...
We've been using Freshservice since 2020. It is our primary IT helpdesk ticketing system. Setup was fairly painless, and their support team has been great. We have developed HR/IT onboarding requests, though we'd like to see some more customization there. Asset Management was originally purchased, but we have since dropped it completely. The knowledge base will only be as good as you make it through content updates and documentation efforts.
Pluspunten
Very easy to use and manage for IT admins, and very easy for staff to pick up and use. Lots of additional modules you can add into your console depending on the level of subscription. Highly customizable, though some frustrating restrictions show up from time to time. Support is pretty solid and quick to respond. Lots of free and paid add ons for quality of life improvements available. Active Directory integration works well, as does leveraging our SSO/MFA via Azure.
Minpunten
Some of the modules are pretty half-baked. On paper they look awesome, but in real world use, they are frustrating or unusable (Asset Management was a module that we dropped after a year and moved to a different platform)
Redenen om over te stappen op Freshservice
At the time, it came down to look and feel of the platform, as well as some of the additional modules for the cost. Zendesk vs Freshservice was basically a coinflip as we were new to both platforms.
- Sector: Detailhandel
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Hossam's Fresh Service Review
Beoordeeld op 30/8/2021
The overall experience is not that pleasant, it can perform the daily tasks, but not powerful &...
The overall experience is not that pleasant, it can perform the daily tasks, but not powerful & complicated to use, and doesn't have the customization features of creating our own dashboard in an easily manner.
Pluspunten
We have been using fresh service for more than a year, it is ok as a ticketing system & perform the daily task
Minpunten
It is a complicated system compared to the other one we have been using, we had a problem generating the Team's ticketing report to do the yearly appraisal, so it has failed us in one of the most important yearly assessments, so it is either the Admin knowledge or the system has issues, but in both cases it is a bad experience, unlike other systems we were using
- Sector: Milieudiensten
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
A Deep Dive into Freshservice Performance and Features
Beoordeeld op 24/8/2023
Overall Freshservice does the job that we needed but not allowing us to use the latest features...
Overall Freshservice does the job that we needed but not allowing us to use the latest features effectively. As the use cases differ from company to company this should be taken into consideration and have a 1 to 1 meeting to help users use the latest features effectively.
Pluspunten
1. Ticket Handling is Simple, effortless and straight forward.2. Automation of tasks can be done easily.3. Contract Management helping us a lot in digitalizing.4. Asset management and tracking is very helpful as we used to excel previously. 5. Build in Knowledge base help us prepare and save documents and procedures for repeated issues.6. SLA Management help us in providing better service to customers
Minpunten
1. Customer service can be improved. Almost every time when i reach service with an issue, i get an answer that its not possible.2. No options to submit a feature request, Customer service is refusing to take a request.3. Some of the features like Team integration are not usable with the Customer service ID, that feature will help many customers.4. account managers take a lot of time to respond and they dont talk directly they redirect you to customer service without even discussing about the problem.
- Sector: Detailhandel
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Favorite ticketing solution so far
Beoordeeld op 6/10/2022
Overall I am very happy and don't have any plans to change the product
Overall I am very happy and don't have any plans to change the product
Pluspunten
I have used several products before and Freshservice is by far the favorite because it has automation, integrates with many vendors and software that we currently use such as Dell and JAMF
Minpunten
The Admin setting section is hard to navigate through sometimes and hard to find settings I want
Overwogen alternatieven
Zendesk SuiteRedenen om voor Freshservice te kiezen
Moved from an on-prem ticketing system to cloud. The previous product was not reliable and would crash oftenOvergestapt van
ManageEngine ServiceDesk PlusRedenen om over te stappen op Freshservice
Better pricing and ticked all the requirements we were afterFreshservice - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Freshservice.V. Welke prijsmodellen heeft Freshservice te bieden?
Freshservice kent de volgende prijsmodellen:
- Vanaf: € 15,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Freshservice?
Freshservice heeft de volgende typische klanten:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Freshservice ondersteund?
Freshservice ondersteunt de volgende talen:
Duits, Engels, Frans, Italiaans, Nederlands, Pools, Portugees, Russisch, Spaans, Zweeds
V. Biedt Freshservice ondersteuning voor mobiele apparaten?
Freshservice ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan Freshservice worden geïntegreerd?
Freshservice kan worden geïntegreerd met de volgende toepassingen:
Box, DocuSign, Dropbox Business, FreshBooks, Freshchat, Google Analytics 360, Google Calendar, Google Contacts, Harvest, Jira, LogMeIn Rescue, Microsoft 365, OneLogin, OpsGenie, PagerDuty, Pivotal Tracker, QuickBooks Online Advanced, Salesforce Sales Cloud, Skype for Business, Slack, SugarCRM, SurveyMonkey, TeamViewer, WorkflowMax, Yammer, Zapier, Zight (formerly CloudApp), miniOrange
V. Welke mate van ondersteuning heeft Freshservice te bieden?
Freshservice biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Freshservice.
- Kennismanagement software
- Helpdesk software en ticketsystemen
- ITSM-software (IT-service management)
- IT-asset management software
- ICT-beheersoftware
- Issue tracking software
- Klachtenbeheer software
- Verandermanagement software
- Asset tracking software
- IT-project management software
- IT-service software
- CMDB-software
- Servicedesk software
- Incident management software
- MSP-software
- Business continuity software
