--- description: Gedetailleerde beoordelingen over Freshservice: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Freshservice met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/287/help-desk-ticketing/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.be/software/91351/freshservice Pagina: 1 / 30\ Volgende: [Volgende pagina](https://www.getapp.be/software/91351/freshservice?page=2) > Freshservice is een online ITIL-service desk met capaciteiten voor ticketing en middelenbeheer en tools voor het beheer van incidenten, problemen, wijzigingen, releases en kennisbeheer. > > Oordeel: score van **4.5/5** door 716 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 716 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: € 15,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Nederlands, Pools, Portugees, Russisch, Spaans, Thai, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Australië, Bahrein, België, Brazilië, Brunei, Cambodja, Canada, Chili, China, Colombia, Costa Rica, Denemarken, Duitsland, Ecuador, Filipijnen, Finland, Frankrijk, Griekenland, Hongkong SAR van China, IJsland en 41 meer ## Functies - AI Copilot - AI Summarization - API - Aannemen van personeel - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Aanstellen (van personeel) - Aanvraagtoewijzing - Active Directory-integratie (AD) - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analyse - Asset Lifecycle Management - Assetdetectie - Assets volgen - Auditbeheer ## Integraties (54 in totaal) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... en 39 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) ## Gerelateerde categorieën - [Kennismanagement software](https://www.getapp.be/directory/257/knowledge-management/software) - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) - [ITSM-software (IT-service management)](https://www.getapp.be/directory/292/it-service-management-itsm/software) - [IT-asset management software](https://www.getapp.be/directory/325/it-asset-management/software) - [ICT-beheersoftware](https://www.getapp.be/directory/771/it-management/software) ## Alternatieven 1. [Zendesk Suite](https://www.getapp.be/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.getapp.be/software/10317/freshdesk) — 4.5/5 (3428 reviews) 3. [Milvus](https://www.getapp.be/software/132287/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1782 reviews) 5. [JIRA Service Management](https://www.getapp.be/software/91811/jira-service-management) — 4.5/5 (770 reviews) ## Reviews ### "Freshservice" — 4.0/5 > **Nathan** | *2 oktober 2025* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I liked to layout of the ticketing system and how easy it is to go back and look at previous tickets, I also like the Reporting and tracking so i can keep on top of the work that my staff to. There is also a lot of integration into freshservice > > **Minpunten**: Maybe the filters but they aren't too bad once you get used to them, my staff often will have filters set to open, their tickets and unassigned so if i have a staff member away no one will look at their tickets unless i flag it with then, but again this is more of a user issue than software ----- ### "Great off the shelf for small businesses" — 4.0/5 > **Bruno** | *16 maart 2026* | Horeca | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: It is quick to set up which when having a small team and limited resources comes in really handy. It does have some level of customization which is nice. > > **Minpunten**: I am unable to get a support person when having a question or needing help configuring. Sometimes the knowledge base / FAQ is not enough. > > Overall a good product. not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups. ----- ### "Freshservice has made managing IT requests a breeze. Highly recommended\!" — 3.0/5 > **Laura** | *20 september 2024* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The user-friendly interface and automation features have saved me time and effort. > > **Minpunten**: I wish the reporting and analytics capabilities were more robust. Some additional customization options would be helpful too. ----- ### "Outstanding Tickets management tool" — 5.0/5 > **David** | *12 maart 2026* | Informatiediensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It's a tool easy to work with, deploy and customize, manage tickets became an easy task and the time spent filling fields was reduced. > > **Minpunten**: The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher tiers, that's an issue that may me improved > > After working more than a year with Freshservice the overall experience has been amazing, it's a tool that can be deployed to work within the organization and also outside to manage internal an external tickets. ----- ### "Reliable Help Desk Platform for Managing IT Operations" — 5.0/5 > **Rakesh** | *19 maart 2026* | Informatiediensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Freshservice offers a clean and intuitive interface that makes it easy for teams to manage daily support tasks. Ticketing system is well structured and features like automation, SLA policies and workflow customization help reduce manual effort. It also integrates smoothly with other tools, which improves visibility across IT operations. > > **Minpunten**: Some advanced configurations, especially for workflows and reports, can take time to fully understand. Pricing may feel slightly higher compared to other tools, particularly for smaller teams or when scaling. > > Our overall experience with Freshservice has been good so far. It provides a stable ITSM platform for managing incidents, service requests, and changes in a structured way. The interface is user-friendly and automation helps streamline operations. It has improved how our team tracks and resolves issues while maintaining better control over service delivery. ----- Pagina: 1 / 30\ Volgende: [Volgende pagina](https://www.getapp.be/software/91351/freshservice?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/91351/freshservice) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens