Over Agorapulse

Met Agorapulse kunnen bedrijven hun sociale mediaberichten beheren, content inplannen en publiceren, belangrijke beïnvloeders identificeren, sociale kanalen volgen en inzichtelijke rapporten opstellen. Het platform integreert met Facebook, Twitter, Instagram, YouTube, LinkedIn en Google+ om content te plaatsen op meerdere platforms. Agorapulse biedt een uniek Social Inbox-systeem dat managers binnen sociale media helpt om alle vragen, communicatie en klachten van fans of klanten te prioriteren en beantwoorden.

Agorapulse helpt marketingteams tijd te besparen bij het publiceren van content dankzij een geavanceerd wachtrijsysteem waarmee populaire content automatisch opnieuw kan worden geplaatst. Het platform kwalificeert fans en volgers om bedrijven te helpen potentiële ambassadeurs en beïnvloeders te herkennen om zo de aandacht op hen te vestigen en hen te koesteren als kansen.

De belangrijkste functies van Agorapulse omvatten een sociale media-inbox voor elke account die binnenkomende berichten bijhoudt, planning en wachtrijen, opnieuw in de wachtrij plaatsen en geavanceerde contentvoorbeelden, vastleggen van commentaar op Facebook- en Instagram-advertenties, onbeperkte rapporten, aanpasbare automatische moderator-regels om spam te voorkomen, identificatie van beïnvloeders, en meer.

Apparaten

Bedrijfsgrootte

K M G

Markten

Verenigde Staten van Amerika, Canada, Verenigd Koninkrijk, Australië, China en nog 4 andere, India, Japan, Duitsland, Mexico

Ondersteunde talen

Engels, Frans, Spaans

Afbeeldingen

Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member.
Keep conversation history and add internal notes on your fans, followers, and detractors.
Our downloadable reports allow you to easily customize, share, and learn from your social media activity.
Crosspublish your content on several social media networks, tweak for each network, and preview the posts before they go live. Schedule, queue, or publish right away.
Nog 5 andere bekijken
Agorapulse-video
Schermopname van Agorapulse: Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member. Schermopname van Agorapulse: Keep conversation history and add internal notes on your fans, followers, and detractors. Schermopname van Agorapulse: Our downloadable reports allow you to easily customize, share, and learn from your social media activity. Schermopname van Agorapulse: Crosspublish your content on several social media networks, tweak for each network, and preview the posts before they go live. Schedule, queue, or publish right away.

Functies

Totaal aantal functies van Agorapulse: 69

  • @mentions
  • Aanvraagtoewijzing
  • Aanvragen routeren
  • Activiteiten volgen
  • Activiteitendashboard
  • Analyse van klantenservices
  • Automatische meldingen
  • Beheer van meerdere kanalen
  • Beheer van prestaties op sociale media
  • Benchmarking
  • Bewaking
  • Campagneanalyse
  • Campagneplanning
  • Categorisering
  • Communicatie via meerdere kanalen
  • Communicatiebeheer
  • Communicatiekalender
  • Contentbeheer
  • Controle van goedkeuringsbeheer
  • Distributie via meerdere kanalen
  • E-mailmeldingen
  • Engagementanalyses
  • Evenementplanning
  • Foto's van gebruikers
  • Gamification
  • Geautomatiseerde planning
  • Gebruikersbeheer
  • Gefilterde weergaven
  • Gegevenssynchronisatie
  • Gegevensvisualisatie
  • Geolocatie
  • Heatmap
  • Inboxbeheer
  • Integratie van sociale media
  • Kalenderbeheer
  • Kansenbehee
  • Klantensegmenten
  • Klikken bijhouden
  • Kortingsbeheer
  • Leads genereren
  • Markeren
  • Marketing via meerdere kanalen
  • Marketing via sociale netwerken
  • Meerdere gebruikersaccounts
  • Meetwaarden voor sociale media
  • Mobiele integratie
  • Mobiele waarschuwingen
  • Op regels gebaseerde publishing
  • Op rollen gebaseerde toestemmingen
  • Opdrachtenbeheer
  • Prestatierapporten
  • Previewfunctionaliteit
  • Promotiebeheer
  • Rapportage en statistieken
  • Rapportage van klantenactiviteit
  • Realtime controle
  • Realtime updates
  • Samenwerkingstools
  • Strategische planning
  • Toestemmingsbeheer
  • Trefwoorden bijhouden
  • Trendanalyse
  • URL's aanpassen
  • Video-ondersteuning
  • Visuele analyse
  • Voor meerdere talen
  • WYSIWYG-editor
  • Wachtrijbeheerder
  • Zoekfunctionaliteit

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Reviews

Totaalscore

4,6 /5
(514)
Prijs-kwaliteitverhouding
4,5/5
Functies
4,3/5
Gebruiksgemak
4,6/5
Klantenondersteuning
4,8/5

Heb je Agorapulse al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

Schrijf een review!
5 van 514 worden weergegeven
Matt T.
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Recommending AgoraPulse for Social Media Management Platform

Beoordeeld op 27/8/2019

Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature...

Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature that I couldn't figure out, I contacted their support and within a day they got back to me with a video showing me the steps I needed to accomplish what I needed. They were very helpful.

Pluspunten

When I moved over to AgoraPulse, I first noticed that the interface was very clear to understand and intuitive to use. I am very busy and social media is a critical part of my business so I appreciated how it quickly I was able to get up to speed on using AgoraPulse's features. At present, I am running 5 social media accounts for my business and AgoraPulse keeps all my streams neatly organized. It helps me see urgent messages from my customers and I can respond directly to them AgoraPulse. My favorite feature overall is the schedule queue feature that allows me to post throughout the day on a schedule that I set based on when I believe my audience most wants to receive their content!

Minpunten

Overall the platform works great and I strongly recommend it. My complaints are pretty minor.
1. After I log in on my browser; AgoraPulse opens in a new browser window, however the original tab the landing page stays open and flashes a notification icon at me. I always have to close that tab to make the notification go away. It's minor but it's annoying.
2. I use the Queue feature a lot and I have multiple schedule queues. However, I am not able to sort the order fo the queue's in the drop-down list. Again, it's minor but I post a lot so it is annoying that I can't sort this list the way that I want.

Antwoord van AgoraPulse

Hi there Matt,

Thanks for sharing your Agorapulse experience with Capterra readers. I love hearing about your successes using the publishing queues. As far as reordering queues, what drop down list do you mean? There is a drag and drop functionality but I'm not certain it's in the same place that you're talking about.

Here's to your continued social media success!
Lisa

Tanisha H.
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

So far, so good

Beoordeeld op 26/1/2021

Overall I have had a good experience.

Overall I have had a good experience.

Pluspunten

I like the abliltiy to plan ahead and repeat posts without having to recreate them everytime. I also like that my team can proof posts before we send them out.

Minpunten

I do not like that I have to jump through hoops to go back and make an edit in Facebook, and I hate that the reports are not included in the huge price that we already pay. Reports should not be an add on feature.

Antwoord van Agorapulse

Hi Tanisha,
Thank you for your review!
Unlimited reports are included with every Agorapulse subscription. We did release a new add-on a few months back that allows you to build customized reports with data from multiple social profiles.
However, unlimited individual reports (and exports) are and will remain included with every plan.
We are currently working on new publishing options that will help you schedule (and edit) your content faster.
We hope that you'll like them!
Again, thank you so much for your comments!

Alexa B.
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Review

Beoordeeld op 20/10/2020

Generally easy to use but not as advanced as we would like.

Generally easy to use but not as advanced as we would like.

Pluspunten

The listening tool is easy, including the IG API.

Minpunten

That you cannot separate facebook comments from ad comments.

Antwoord van Agorapulse

Thanks for the review, Alexa. Have you tried the inbox filter to separate the Facebook paid comments from the organic comments? It's a helpful way to separate them.

Lisa at Agorapulse

Adam H.
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

The Best I Have Used, But Always Room To Grow

Beoordeeld op 2/11/2020

Very, very positive. The couple of times that I have needed help with something the staff was there...

Very, very positive. The couple of times that I have needed help with something the staff was there immediately and helped.

Also, when COVID first hit Agora was more than willing to forego a month's payment until we knew what was going to happen to our company. Zero pushback, zero arguing. That speaks VOLUMES of the kind of company you are.

Pluspunten

What I like most about Agorapulse is it the LEAST finicky social media scheduler that I have used. I have tried others (if you can publish the names of other companies: Hootsuite, Buffer. If you can't, just delete this line) and with those I was CONSTANTLY having to fix something.

You can tell immediately that Agorapulse is in a different league than other social media schedulers. It is meant for managing multiple different accounts and to scale to use with teams.

I recently brought someone on to help with some basic scheduling and I just had to simply add them, give them privileges, they scheduled the content, sent it to me to review and I could review and accept quickly across all of the socials. Easy, breezy, lemon-squeezy.

Minpunten

The only large con I can find about the software currently is not being able to easily adjust a post when it is scheduled across multiple different accounts.

Example: I have a company that is in several different countries and as such different time zones. If I want to adjust some wording in one of those countries profiles I have to duplicate the original post and then schedule just that countries post.

I realize I am probably in the extreme minority that has this problem but just wanted it known.

The only other gripe is it's integration with Instagram, but that is NOT Agorapulse's fault. Instagram is a such a diva software to work with and it hates any sort of efficiency or outside API integration. It could honestly leave tomorrow and I would care less.

Antwoord van Agorapulse

Hi Adam,

Thanks so much for this review. It's fantastic that you've found our publishing scheduler to be next-level.

As far as the Instagram API goes -- oy, don't get me started :) I also hear what you're saying about editing for different time zones. I'll talk to my product team about this one.

Warm regards,
Lisa Kalner Williams
Product Marketing Director
Agorapulse

Amy M.
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Most robust with client approval process

Beoordeeld op 23/11/2020

We have loved the support team, taking advantage of Social Media Manager School with our annual...

We have loved the support team, taking advantage of Social Media Manager School with our annual plan, and the network of users we've met along the way. The tool has blown all our past tools (Loomly, Buffer, HeyOrca, Zoho) out of the water.

Pluspunten

Our team has enjoyed using shared calendars with clients. The approval process has been easy for our team and clients. Reports are simple and beautiful, eliminating our need for additional weekly reporting tools.

Minpunten

We could really use a "pause all content" option or kill switch for a brand or account. Especially in 2020, this function would be helpful. The queue/category workaround is clunky. A client approval process for queues would also be beneficial. Without the ability to have clients approve that content, queues are useless to us, unfortunately.

Antwoord van Agorapulse

Thanks for sharing your experience with us!
I am so glad to hear that you've enjoyed working with our Shared Calendars.
I've just added your vote to the suggestion to add a "pause all content" button.
Again, thank you for sharing that suggestion with us!

5 van 514 worden weergegeven Lees alle reviews

Agorapulse - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Agorapulse.

Agorapulse kent de volgende prijsmodellen:

  • Vanaf: US$ 99,00/maand
  • Prijsmodel: Gratis, Abonnement
  • Gratis proef: Beschikbaar

We hebben geen informatie over functies van Agorapulse

Agorapulse heeft de volgende typische klanten:

Klein bedrijf, Grote ondernemingen, Non-profit, Middelgroot bedrijf

Agorapulse ondersteunt de volgende talen:

Engels, Frans, Spaans

Agorapulse ondersteunt de volgende apparaten:

Android, iPhone, iPad

Agorapulse kan worden geïntegreerd met de volgende toepassingen:

Facebook, Frazer, Instagram, LinkedIn, Shift, Twitter

Agorapulse biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Kennisbank, Online ondersteuning, Video-instructies

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