Mindbody

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

the old design structure of the base platform could use some updates, which they are aware of

The ease of setting up your studio as an admin is very clear from the moment you go live. Control over price, schedule, policies is easy.

As a consumer, the app and the online website to book, pay and communicate is not as easy to use as other apps. If Mindbody perfects the one button per page idea, it would flow better.

Multifunction platform that addressed all aspects of our business.

Online bookings, the return process for retail, changing class times for one class (you have to cancel and rebook), pm we have frequent cases where things freeze and we have delays printing a receipt, retail is a bit clunky having to add every item manually rather than it just scanning and automatically being entered.

More than just scheduling software. It's end-to-end with marketing tools, a CRM and POS capabilities.

Would prefer to be able to create a branded app in-house rather than outsource through Mindbody.

On the one hand, Mindbody is the only company of it's kind doing what it does. On the other hand, they make life hard some days. We used Mindbody for every aspect of business. We even used add-on products like Messenger AI and their virtual platform. While it was helpful having all of these things under one room, they all act quirky. There are days when the virtual platform doesn't work, or the AI app won't work. While it generally does everything it needs to, it comes with it's own set of headaches. One of the best things about Mindbody is their consumer app. The amount of business you will get just because someone found you on the app is significant. Mindbody has a consumer app that millions of people use worldwide. Although a pain in the ass at times, it contributed to the overall success of the business.

The user interface of Mindbody is hard. There are times when you need to check multiple boxes, in multiple places in order to get something to work. The software itself is not intuitive. It takes a long learning curve to become successful with the software.