TeamViewer

Software voor ondersteuning op afstand, toegang op afstand en online vergaderingen

4,6 /5 (6441 review) Schrijf een review!

TeamViewer - Overzicht

Wat is TeamViewer?

TeamViewer is software voor het beheer van ondersteuning op afstand, toegang op afstand en online vergaderingen die is ontworpen om mensen en apparaten verbonden te houden; hierdoor kunnen gebruikers onderweg toegang hebben tot hun pc op kantoor, een videovergadering aan de andere kant van de stad houden en hun scherm delen voor ondersteuning op afstand vanaf de andere kant van de wereld. Als een multiplatform- en meertalige oplossing biedt TeamViewer gebruikers de flexibiliteit om te werken op een breed scala van apparaten en besturingssystemen in meer dan 30 verschillende talen.

De algemene functionaliteiten van TeamViewer omvatten beheer van computers en contacten, automatische detectie en geïntegreerde monitoringcontroles, evenals gebruikers- en apparaatbeheer. TeamViewer bevat ook tools voor chat, bestandsoverdracht en whiteboard, plus externe audio en video, high-definition VoIP en technologie voor sessieopnames. Functionaliteiten voor bediening op afstand omvatten het opnieuw opstarten van computers, afdrukken en installeren. Ingebouwde rapportagefunctionaliteiten helpen gebruikers de inkomende en uitgaande verbindingen te registreren en precies te zien wie wat, wanneer en voor hoe lang heeft gedaan.

Om gebruikers te helpen vergaderingen en presentaties te beheren, ondersteunt TeamViewer planningstools en kunnen gebruikers interactief en effectief communiceren via chat, VoIP, video en telefonische conferentie. Vergaderingen, videogesprekken, chats en teleconferenties kunnen met slechts één klik worden gestart. Dankzij de service desk-integratie van TeamViewer kunnen gebruikers binnenkomende tickets rechtstreeks vanuit hun e-mailtoepassing beheren of ondersteuning bieden via chat of een sessie voor bediening op afstand. TeamViewer ondersteunt ook botsingsdetectie, bulkacties en offertes, evenals vooraf gebouwde integraties met Freshdesk, zendesk, Avira en meer.

TeamViewer - Overzicht

Prijzen

Vanaf
US$ 49,00/maand

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

TeamViewer - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Azië, Australië, Canada, China, Europa en nog 5 andere, Duitsland, India, Japan, Latijns-Amerika, Middle-East and Africa
Ondersteunde talen
Arabisch, Chinees (Vereenvoudigd), Chinees (Traditioneel), Tjechisch, Deens en nog 17 andere, Nederlands, Engels, Frans, Duits, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Pools, Portugees, Russisch, Spaans, Zweeds, Turks, Oekraïens

Screenshots

Schermopname van TeamViewer: Access and control devices anywhere with the TeamViewer Remote Control
Schermopname van TeamViewer: Access and control devices anywhere with the TeamViewer Remote Control Schermopname van TeamViewer: Online-Meetings with TeamViewer Schermopname van TeamViewer: Access unattended devices any time with the TeamViewer Host Schermopname van TeamViewer: Connect to people and devices with the TeamViewer Computers and Contacts list Schermopname van TeamViewer: Join meetings without installing software with the TeamViewer QuickJoin Schermopname van TeamViewer: Receive support without installing with the TeamViewer QuickSupport

TeamViewer reviews

TeamViewer reviews

Totaalscore
4,6
/
5
Uitstekend
4304

Zeer goed
1882

Gemiddeld
231

Slecht
17

Erg slecht
7

Prijs-kwaliteitverhouding
4,4
Functies
4,6
Gebruiksgemak
4,6
Klantenondersteuning
4,3
96% heeft deze app aanbevolen
Luis daniel R.

An essential asset for your team

For me, personally it's the best app to connect remotely available in the market. Anydesk is a good second.


Vertalen met Google
Ryan B.

Easy to use but lacking

My overall experience with using teamviewer is the ability to quickly remote into a person's PC along with the automatic two factor authentication that is uses where the user gives you a password and ID to log in. It allows me to quickly remote into software using it quick support and diagnosis problems such as error messages and virus/malware infections. Overall it does it's job well and although it lacks certain useful features such as freeze screens and camera capabilities using a mobile device; it still provides solid use for any technicians that quickly need to remote in and assist their client to get back to 100% performance.


Vertalen met Google
Alison W.

Team Viewer works as a screen sharing program for institutions but is tricky to navigate for...

For within an organization, the product is great for screen sharing, but outside it is just clunky.


Vertalen met Google
Kudakwashe N.

Remote Desktop Wars


Vertalen met Google
Rodrigo M.

Fast and stable

I have been using it since version 5, my micro-enterprise even provides it for use by our third parties who provide support and consultancy to our clients for the management systems we develop. In a decade of use, I can say that I have never been disappointed, it is always available very quickly for us to make a support connection with our customers, including for unmanaged servers and from one country to other. Mobile access makes it easy when you're on travel and need to solve a problem quickly. Despite being expensive by our standards, I can say without a doubt that it pays off every penny spent, I reinforce this by saying that we already do home office and remote service years before this became fashionable. At this point the expensive price teamviewer removes costs the other side of the business.


Vertalen met Google
Luis daniel R.
Sector: Computersoftware
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

An essential asset for your team

Wekelijks 2+ jaar lang gebruikt
Beoordeeld op 24/12/2019
Bron van de reviewer: Capterra

For me, personally it's the best app to connect remotely available in the market. Anydesk is a good second.

Pluspunten

You'll be able to utilize this software to remotely connect to either assist your clients, manage your sytstems remotely, connect to a server, transfer files or execute commands from anywhere in the world. You can bookmark all your connections and manage them in groups and view the status of the machines from a simple side window.

Minpunten

The license can be a little expensive and sometimes the software may lag if the client you're connecting too is outdated. You need to look up the licenses because even the cheapest one, unless you buy a volume license, you need to be specific on how many people will be using the license and only one can use it at the time.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Ryan B.
Sector: Computerhardware
Bedrijfsgrootte: 201-500 werknemers
Vertalen naar het Nederlands

Easy to use but lacking

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 21/5/2020
Bron van de reviewer: Capterra

My overall experience with using teamviewer is the ability to quickly remote into a person's PC along with the automatic two factor authentication that is uses where the user gives you a password and ID to log in. It allows me to quickly remote into software using it quick support and diagnosis problems such as error messages and virus/malware infections. Overall it does it's job well and although it lacks certain useful features such as freeze screens and camera capabilities using a mobile device; it still provides solid use for any technicians that quickly need to remote in and assist their client to get back to 100% performance.

Pluspunten

The most impactful feature regarding this product is the ability to assist others who need help and it is free to use as well for personal use. Teamviewer is a remote software that allows you to remote into another person's software in order to help them and troubleshoot any issues they are experiencing, along with transferring files that may aid in helping you fix their issuen

Due to it having a free license option you are able to take it for a test run by choosing the option personal (non-commercial) which gives you the basic functionality like remoting into a person's pc and transferring files, if you purchase licenses than you unlock a few more features.

Minpunten

The least thing I liked about this software was the limitations compared to another software called logmein such as the ability to freeze screens, access certain aspects of a computer without needing to remote in like changing the username and password. And the problems that occur when a customer uses a tablet or phone on wireless networks where it takes forever to load which can be expected but also sometime it never loads.

The one thing I don't like is the inability to use a person's camera to see what they see for wiring that logmein (rescueme) can do through lens sessions.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 7.0/10

Alison W.
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands

Team Viewer works as a screen sharing program for institutions but is tricky to navigate for users.

Anders 1+ jaar lang gebruikt
Beoordeeld op 16/11/2017
Bron van de reviewer: Capterra

For within an organization, the product is great for screen sharing, but outside it is just clunky.

Pluspunten

I like that Team Viewer has free and paid options for users versus enterprise, it ensures that you have a quality product, but does not then price-gouge the occasional user. Team Viewer is a great alternative for screen sharing when you are able to have the time to figure out the tools, or have an IT Staff who are able to set it up for you and then train you for a simple navigation. I have had good success with companies contacting me through Team Viewer, but never in the other direction.

Minpunten

There are several things I did not like about Team Viewer. First, Team Viewer is very clunky to use. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. There were authorizations that seemed unnecessary. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. Even with support, the issue was not resolvable. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 3.0/10

Kudakwashe N.
Sector: Informatietechnologie en -diensten
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

Remote Desktop Wars

Wekelijks 2+ jaar lang gebruikt
Beoordeeld op 13/3/2020
Bron van de reviewer: Capterra

Pluspunten

What i really don't understand is why would a company develop such a great tool, gets you hooked and then when you and your clients are now familiar and comfortable in using the software then out of the blue, you have to pay to use the software? This doesn't apply to TeamViewer alone, another remote desktop admin app Anydesk did the same thing and recently now the offer buy the business version. At least have the community version with less features than to have timed sessions. But overall it remains the best tool on the market and at least they got the file sharing support perfect unlike Anydesk.

Minpunten

Great tool but very expensive specially for small companies which have few clients and would want to cut down on cost of travelling to customers site and give technically support.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 4.0/10

Rodrigo M.
Sector: Computersoftware
Bedrijfsgrootte: Zelfstandig ondernemer
Vertalen naar het Nederlands

Fast and stable

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 10/4/2020
Bron van de reviewer: Capterra

I have been using it since version 5, my micro-enterprise even provides it for use by our third parties who provide support and consultancy to our clients for the management systems we develop. In a decade of use, I can say that I have never been disappointed, it is always available very quickly for us to make a support connection with our customers, including for unmanaged servers and from one country to other. Mobile access makes it easy when you're on travel and need to solve a problem quickly. Despite being expensive by our standards, I can say without a doubt that it pays off every penny spent, I reinforce this by saying that we already do home office and remote service years before this became fashionable. At this point the expensive price teamviewer removes costs the other side of the business.

Pluspunten

The most interesting feature of the teamviewer is the availability: the connection always works very quickly. Something that does not always remember is that bypass any configuration for firewall and ports and is very easy for any intermediate user understand how to activate and how to pass the ID/password without much explanation.

Minpunten

The versions have become more bureaucratic, adding cost and functions that a small company does not need. If you just need efficient casual support, this application starts to be close to the end of the cost-benefit line. There could be a simpler portable version, with only remote access functions for support purposes, without account registration, and therefore cheaper. It is ideal as it is for medium or large companies, but this suggestion would make it easier for micro or small companies.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Gebruikersaanbeveling
8,9/10
Gebaseerd op 6.441 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van TeamViewer

Prijzen van TeamViewer

Vanaf
US$ 49,00/maand
Gratis proef
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4,4/5
Gebaseerd op 6.441 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

TeamViewer - Functies

TeamViewer - Functies

API
Aanpasbare branding
Activiteitendashboard
Automatische meldingen
Beheer van supporttickets
Bewaking
CRM-integratie
Chatten
Communicatie via meerdere kanalen
E-mailintegratie
Enquêtes en feedback
Instant Messaging
Integratie van derden
Integratie van sociale media
Kennisbankbeheer
Rapportage en statistieken
Realtime controle
Voor meerdere talen
Waarschuwingen / Escalatie
Workflowbeheer
Functies
4,6/5
Gebaseerd op 6.441 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Video's en instructies

Video's en instructies

TeamViewer - Veelgestelde vragen

TeamViewer - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over TeamViewer.

V. Welke prijsmodellen heeft TeamViewer te bieden?

TeamViewer kent de volgende prijsmodellen:

Vanaf: US$ 49,00/maand

Prijsmodel: Abonnement

Gratis proef: Beschikbaar

V. Wat zijn de voornaamste functies van TeamViewer?

We hebben geen informatie over functies van TeamViewer

V. Wat zijn de typische gebruikers van TeamViewer?

TeamViewer heeft de volgende typische klanten:

Freelancers, Grote ondernemingen, Middelgroot bedrijf, Non-profit, Openbare diensten, Klein bedrijf

V. Welke talen worden door TeamViewer ondersteund?

TeamViewer ondersteunt de volgende talen:

Arabisch, Chinees (Vereenvoudigd), Chinees (Traditioneel), Tjechisch, Deens, Nederlands, Engels, Frans, Duits, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Pools, Portugees, Russisch, Spaans, Zweeds, Turks, Oekraïens

V. Welke prijsmodellen heeft TeamViewer te bieden?

TeamViewer kent de volgende prijsmodellen:

Abonnement

V. Biedt TeamViewer ondersteuning voor mobiele apparaten?

TeamViewer ondersteunt de volgende apparaten:

Android, iPhone, iPad

V. Met welke andere apps kan TeamViewer worden geïntegreerd?

TeamViewer kan worden geïntegreerd met de volgende toepassingen:

Alloy Navigator, Bitium, Freshservice, LiveChat, NinjaRMM, SysAid, TOPdesk, YOUZER, Zendesk, eWay-CRM

V. Welke mate van ondersteuning heeft TeamViewer te bieden?

TeamViewer biedt de volgende ondersteuningsopties:

Kennisbank, Telefonische ondersteuning, Video-instructies, Online ondersteuning, Veelgestelde vragen, Forum