Over Dynamics 365

Microsoft Dynamics 365 is meertalige ERP-software voor meerdere valuta's. De oplossing is ontworpen voor middelgrote en grotere bedrijven en is volledig aanpasbaar en uitbreidbaar via het rijke ontwikkelingsplatform en de tools. Dynamics 365 biedt een reeks tools voor verkoop, klantenservice, buitendienstbeheer, talentacquisitie, financiën en activiteiten, detailhandel, automatisering van projectdiensten, marketing, kunstmatige intelligentie, mixed reality en meer.

Met Microsoft Dynamics 365 kunnen bedrijven hun activiteiten, projecten, workflows en taken verenigen in één gecentraliseerd platform om de besluitvorming te ondersteunen, relaties met klanten op te bouwen en efficiënt te werken. De individuele toepassingen binnen Microsoft Dynamics 365 kunnen als standalone producten worden gebruikt, met elkaar worden gecombineerd of worden geïntegreerd met een breed scala aan externe bedrijfssystemen om een volledig op maat gemaakte oplossing te bieden. Het platform kan worden geïntegreerd met toepassingen van derden, zoals Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ en meer. De kunstmatige intelligentie en mixed reality van Dynamics 365 maken op een moderne manier intelligente besluitvorming en scenarioplanning mogelijk.


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Twijfels over Dynamics 365? Vergelijk met een populair alternatief

Dynamics 365

4,4 (5.103)
Niet beschikbaar in jouw land
VS.

Beginprijs

US$ 50,00
maand
US$ 69,00
maand

Prijsopties

Gratis versie
Gratis proefversie
Gratis versie
Gratis proefversie

Functies

118
88

Integraties

23
Geen integraties gevonden

Gebruiksgemak

4,1 (5.103)
4,2 (268)

Prijs-kwaliteitverhouding

4,1 (5.103)
4,2 (268)

Klantenservice

4,2 (5.103)
4,5 (268)

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4,6
#2 alternatief voor Dynamics 365
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4,5
#3 alternatief voor Dynamics 365
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Agile CRM

4,1
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Reviews

Totaalscore

4,4 /5
(5.103)
Prijs-kwaliteitverhouding
4,1/5
Functies
4,3/5
Gebruiksgemak
4,1/5
Klantenondersteuning
4,2/5

Heb je Dynamics 365 al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 5.103 reviews worden weergegeven
Jeremiah
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Dynamics is a full featured tool

Beoordeeld op 3/2/2022

We have enjoyed working on the Dynamics CRM and it has greatly assisted us in customer and lead...

We have enjoyed working on the Dynamics CRM and it has greatly assisted us in customer and lead management across departments and the companyu.

Pluspunten

Dynamics has assisted us in establishing streamline sales process and opportunity tracking that is done consistently across all sales reps and the department. Dynamics also allows easy gathering of the touch points done with each client and how they were executed.

Minpunten

Setting up custom features, security , and limited access is all available but does require some in-depth knowledge and fine turning to get it just right.

Faruk
Totaalscore
  • Sector: Internet
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Gets the job done but a little rigid CRM

Beoordeeld op 1/12/2020

We used Microsoft tools in our entire organization. The best part of getting Dynamics 365 was the...

We used Microsoft tools in our entire organization. The best part of getting Dynamics 365 was the easiness of integration. All softwares and online tools work very well altogether. We never had any compatibility issues or we never spent much time to integrate other systems to MS Dynamics 365. Moreover, majority of the other tools we used already had the integration option to it.

As a salesperson, I used CRM every single day. I like the contact management. Since I use Office, it was so easy to use email and Skype together on the CRM, and I was able to keep a track of every single action.

I was OK to use it but if they could improve the UI, it can be a great tool. They may offer some packages for smaller teams as well.

Pluspunten

Easy integration with the other tools - even they are not from Microsoft
CRM gets the job done
Easy contract management with DocuSign and MS Drive
CRM structure for the leads and potentials
Customization options
Reports are enough for a regular sales team but it is possible to get custom and advanced reporting
Access management is better than many other CRMs

Minpunten

The user interface can be improved
The whole system for CRM is too rigid and not that user friendly like a few other competitors
It is a good solution for large companies but if you have a team less than 50 people, maybe there could be more budget options - of course with less features

Geverifieerde reviewer
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

"Powerful and Flexible Business Suite: A Review of Dynamics 365"

Beoordeeld op 9/4/2023

Dynamics 365 is a powerful and comprehensive business suite that offers businesses a wide range of...

Dynamics 365 is a powerful and comprehensive business suite that offers businesses a wide range of tools for managing their operations. From customer relationship management to supply chain logistics, it covers almost every aspect of business operations.The platform is flexible and customizable, which means businesses can tailor it to meet their specific needs and requirements. It's cloud-based, so businesses can access it from anywhere, at any time, and on any device. This makes it easy to collaborate and work remotely if needed.While there are some potential cons, such as the complexity of the platform and the cost, Dynamics 365 is a great option for businesses of all sizes looking to streamline their operations and enhance productivity.Overall, Dynamics 365 is a powerful and flexible business suite that can help businesses stay organized, efficient, and competitive in today's fast-paced business environment.

Pluspunten

Dynamics 365 is a business software suite that has a lot of great features. One of the best things about it is how flexible it is. It offers a lot of different applications that can be customized to meet the specific needs of any business. So, whether you're a small business or a large corporation, Dynamics 365 can work for you.Another great thing about Dynamics 365 is that it covers almost every aspect of business operations. From managing customer relationships to handling supply chain logistics, it's a one-stop-shop for all your business needs.Dynamics 365 is also cloud-based, which means you can access it from anywhere, at any time, and on any device. This makes it easy to collaborate with your team and work remotely if needed.The platform also integrates seamlessly with other Microsoft applications like Office 365, Power BI, and Power Apps. This gives you a complete suite of tools for managing your business.Dynamics 365 provides real-time analytics and insights, so you can see how your business is doing and make informed decisions. It's scalable too, which means it can grow with your business as you expand.And finally, Dynamics 365 offers a lot of customization options, so you can tailor the platform to your specific needs and requirements.Overall, Dynamics 365 is a powerful and comprehensive business suite that can help businesses of all sizes streamline their operations and enhance productivity.

Minpunten

While Dynamics 365 offers a lot of customization options, this can also be a challenge for some businesses. It can be overwhelming to navigate all the customization features and find what works best for your specific needs.Finally, while the cloud-based infrastructure of Dynamics 365 is a great feature, it also means that businesses are reliant on an internet connection to access the platform. If your internet connection is slow or unreliable, this can be a frustrating experience.Overall, while Dynamics 365 is a powerful and comprehensive business suite, it's important to consider these potential cons when deciding whether it's the right fit for your business.

Matthew
Totaalscore
  • Sector: Olie en energie
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

Unresponsive, unintuitive, bug-riddled

Beoordeeld op 9/3/2018

I DO NOT recommend this product to ANYONE. The features which work only do so after weeks spent...

I DO NOT recommend this product to ANYONE. The features which work only do so after weeks spent learning the software's bugs and avoiding them. This is not a finished product, and in the two years I have used it not a single issue has been resolved.

Have the developers even attempted to use this? I am so far beyond being understanding of this thing's shortfalls, and I hope this is apparent in my review. Give my company a refund so that the money which Microsoft has NOT earned can be distributed to the employees who have spent hours of unproductive time compensating for Microsoft/D365/CRM's shortcomings.

Pluspunten

It promises to deliver a comprehensive client management system, databases information for perusal by its users, and has a lot of potential.

Minpunten

The user interface is atrocious. Pages which should be full windows are contained in scroll bars in my browser window

Tables within these windows are not scaleable and are improperly scaled. This cuts off row lables, column headers, and information which I would like to read but cannot

Drop-down menus are not generated automatically

Timesheets are sliding-windows nested within sliding-windows nested within sliding windows, all of which are compressed to less than half the height of my screen by an incompressible block of data.

Timesheets wipe information without warning. New lines added to timesheets occasionally do not register, do not save, prevent submissions for review, and are undetectable until I close the timesheet, the information I entered is wiped, and I spend an hour trying to discern which portions of my billable (BILLABLE! I work by the hour, time spent on this costs my company money, costs me money by way of lost income earned in performance reviews, blatantly ruins my day, and ruins the fidelity of my timesheets by forcing me to try and back out my work for the day)

The TIMER feature in timesheets, a STOPWATCH feature that should be a simple start/stop, cannot properly roll over between hours. If you restart the timer on a line, because (god-forbid) you start a task and the timer, stop the task and a timer, start a new task and a new timer, stop a new task and a timer, and restart the original task and its timer, the thing cannot simply add more time to the original line. No, when it reaches the next hour (1.4 -> 1.9 -> 2.0 -> 2.1 is expected and correct behavior) it just fails entirely, and continues to neglect full hours going forward. (1.4 -> 1.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9). This is a baseline thing which i would consider only a slight step up in difficulty from not deleting my activity description (which CRM does frequently)

But why am I having to rank timesheet features by difficulty? My company has paid for Dynamics 365 services, and it is functional to the minimum degree.

Contact entries cannot be related to more than 3 cases? The "Recent Cases" table on the right is not one table - it's FIVE IDENTICAL TABLES arranged vertically along the right side of the screen. Of these, the top and the bottom entries CANNOT be used, and attempting to associate the Contact to a Case returns an error. The MIDDLE THREE tables only accept ONE ENTRY each - my contact is associated with DOZENS of case files, and I am limited to THREE?

This list goes on. This product is awful. This is absolutely awful. DO NOT purchase this product. I am a baseline wage-earner in my company, and am not whatever customer-relations / customization employees Microsoft use to field customer complaints / cater this service, but whatever they are doing is doing done poorly.

Farhan
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Dynamics 365

Beoordeeld op 18/2/2023

I've had a great experience with Dynamics 365. The software is very user-friendly and intuitive,...

I've had a great experience with Dynamics 365. The software is very user-friendly and intuitive, and the customer service team has been incredibly helpful in helping me set up and troubleshoot any issues that I have had. The reporting capabilities are great, and the integration with other Microsoft products like Office 365 make the system very powerful. I'm very happy with Dynamics 365 and would highly recommend it to anyone looking for an enterprise level CRM solution.

Pluspunten

• Streamlined data management and customer insights.• Improved automation capabilities.• Unification of customer data.• Flexible deployment options.• Comprehensive analytics capabilities.• Improved customer service and support.• Easier to customize and extend.• Easier to integrate with other applications.

Minpunten

• Expensive to implement and maintain.• Complex to learn and use.• Requires extensive training and user adoption.• Difficult to integrate with legacy systems.• Security and privacy concerns.• Potential data migration issues.

Overwogen alternatieven

CRM Analytics

Redenen om over te stappen op Dynamics 365

The reasons why Dynamics 365 was chosen over the alternative products may vary depending on the specific needs and preferences. However, some of the benefits of Dynamics 365 include its scalability, affordability, and integration with other Microsoft products. Additionally, it is easy to customize and implement, and it offers a range of features and services.
5 van 5.103 worden weergegeven Lees alle reviews

Dynamics 365 - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Dynamics 365.

Dynamics 365 kent de volgende prijsmodellen:

  • Vanaf: US$ 50,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

Dynamics 365 heeft de volgende typische klanten:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Dynamics 365 ondersteunt de volgende talen:

Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Italiaans, Japans, Koreaans, Nederlands, Noors, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds

Dynamics 365 ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel)

Dynamics 365 kan worden geïntegreerd met de volgende toepassingen:

ADP Workforce Now, Adobe Acrobat Sign, Ameyo, Apttus Contract Management, AskNicely, Campaign Monitor, DocuSign, Five9, Gainsight CS, InsideView, Lattice Engines, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, PROS Smart CPQ, PandaDoc, SOFT4RealEstate, Salesforce Sales Cloud, Sana Commerce, Tacton CPQ, signNow

Dynamics 365 biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Dynamics 365.