Over Dynamics 365

Microsoft Dynamics 365 is meertalige ERP-software voor meerdere valuta's. De oplossing is ontworpen voor middelgrote en grotere bedrijven en is volledig aanpasbaar en uitbreidbaar via het rijke ontwikkelingsplatform en de tools. Dynamics 365 biedt een reeks tools voor verkoop, klantenservice, buitendienstbeheer, talentacquisitie, financiën en activiteiten, detailhandel, automatisering van projectdiensten, marketing, kunstmatige intelligentie, mixed reality en meer.

Met Microsoft Dynamics 365 kunnen bedrijven hun activiteiten, projecten, workflows en taken verenigen in één gecentraliseerd platform om de besluitvorming te ondersteunen, relaties met klanten op te bouwen en efficiënt te werken. De individuele toepassingen binnen Microsoft Dynamics 365 kunnen als standalone producten worden gebruikt, met elkaar worden gecombineerd of worden geïntegreerd met een breed scala aan externe bedrijfssystemen om een volledig op maat gemaakte oplossing te bieden. Het platform kan worden geïntegreerd met toepassingen van derden, zoals Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ en meer. De kunstmatige intelligentie en mixed reality van Dynamics 365 maken op een moderne manier intelligente besluitvorming en scenarioplanning mogelijk.

Apparaten

Bedrijfsgrootte

K M G

Markten

Australië, Brazilië, Canada, China, Duitsland en nog 5 andere, Verenigd Koninkrijk, India, Japan, Mexico, Verenigde Staten

Ondersteunde talen

Arabisch, Chinees, Chinees (traditioneel), Deens, Duits en nog 18 andere, Engels, Fins, Frans, Hebreeuws, Hongaars, Italiaans, Japans, Koreaans, Nederlands, Noors, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds

Afbeeldingen

Microsoft Dynamics 365 sales opportunity tracking
Microsoft Dynamics 365 finance and operations reports
Microsoft Dynamics 365 omnichannel customer service
Microsoft Dynamics 365 dynamic marketing workflows
Nog 5 andere bekijken
Dynamics 365-video
Schermopname van Dynamics 365: Microsoft Dynamics 365 sales opportunity tracking Schermopname van Dynamics 365: Microsoft Dynamics 365 finance and operations reports Schermopname van Dynamics 365: Microsoft Dynamics 365 omnichannel customer service Schermopname van Dynamics 365: Microsoft Dynamics 365 dynamic marketing workflows

Functies

Totaal aantal functies van Dynamics 365: 100

  • Aannemen van personeel
  • Aanpasbare branding
  • Aanpasbare sjablonen
  • Aansturing van onderaannemers
  • Activiteitendashboard
  • Afspraakplanning
  • Analyse van verkooptrends
  • Assetbeheer
  • Balans en winst- en verliesrekening
  • Beheer van klantervaringen
  • Beheer van onderaannemers
  • Beheer van problemen
  • Beheer van vaste activa
  • Beschikbaarheidsindicator
  • Bijhouden van klantenactiviteit
  • Budgettering/prognoses
  • CRM
  • Campagneplanning
  • Campagneplanning
  • Cashbeheer
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Compliancebeheer
  • Consolidering/rollup
  • Contactenbeheer
  • Contentbeheer
  • Conversies bijhouden
  • Crediteuren
  • Dashboards maken
  • Debiteuren
  • Declaraties
  • Documentbeheer
  • E-mailmarketing
  • Factureren
  • Feedbackbeheer
  • Financieel beheer
  • Financiële analyse
  • Financiële verslaglegging
  • Gegevens vastleggen en overdragen
  • Gegevensvisualisatie
  • Geïntegreerde bedrijfsvoering
  • Grafische workfloweditor
  • Grootboek
  • HR-beheer
  • Inkooporderbeheer
  • Integraties van derden
  • Interactie bijhouden
  • Kalenderbeheer
  • Klantensegmenten
  • Klantgeschiedenis
  • Lead nurturing
  • Leads beheren
  • Leads vastleggen
  • Leveranciersbeheer
  • Live chatten
  • Magazijnbeheer
  • Marketing via meerdere kanalen
  • Meerdere valuta's
  • Multi-afdeling/project
  • Onderhoudsplanning
  • Onkosten bijhouden
  • Partnerbeheer
  • Payrollbeheer
  • Personeelsbeheer
  • Postplanning
  • Prestatiebeoordeling
  • Prestatiemeetwaarden
  • Priorisering
  • Prognose
  • Projectadministratie
  • Projectbeheer
  • Rapportage en analyse
  • Resourcebeheer
  • Samenwerkingstools
  • Sentimentanalyse
  • Sms-berichten
  • Sociale werving
  • Supply-chainbeheer
  • Taakbeheer
  • Tijd en onkosten bijhouden
  • Toetsing van bankgegevens
  • Toewijzing en planning van resources
  • Tools voor exploratie
  • Trainingsbeheer
  • Trendanalyse
  • Verkoopautomatisering
  • Verkoopbeheer
  • Verkooppunt
  • Verkooprapporten
  • Verzendbeheer
  • Videovergaderen
  • Visuele analyse
  • Voor meerdere talen
  • Voorraadbeheer
  • Vorderingenbeheer
  • Werkorderbeheer
  • Wervingsbeheer
  • Winst- en verliesrekening
  • Workflowbeheer
  • eCommerce-beheer

Alternatieven

Odoo

4,2
#1 alternatief voor Dynamics 365
Odoo is een volledig geïntegreerd, aanpasbaar, open source pakket van zakelijke toepassingen. Deze alles-in-één...

Zoho CRM

4,2
#2 alternatief voor Dynamics 365
Zoho CRM helpt bedrijven van elke omvang om slimmer, beter en sneller deals te sluiten.

HarmonyPSA

4,5
#3 alternatief voor Dynamics 365
HarmonyPSA ondersteunt de volledige zakelijke levenscyclus, van het genereren van leads tot contractvernieuwing. Het is...

QuickBooks Online Advanced

4,4
#4 alternatief voor Dynamics 365
QuickBooks is een oplossing voor boekhouding- en bedrijfsbeheer waarmee MKB's verkoop, voorraad, financiële rekeningen...

Reviews

Totaalscore

4,3 /5
(4.125)
Prijs-kwaliteitverhouding
4,1/5
Functies
4,3/5
Gebruiksgemak
4/5
Klantenondersteuning
4,2/5

Heb je Dynamics 365 al?

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Schrijf een review!
5 van 4.125 worden weergegeven
Ty C.
Totaalscore
  • Sector: Papier- en bosbouwproducten
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Dynamics in a league of it's own

Beoordeeld op 15/11/2019

I have tried other CRM's in my career but none of them come close. The future of this product is...

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Pluspunten

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Minpunten

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Faruk A.
Totaalscore
  • Sector: Internet
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Gets the job done but a little rigid CRM

Beoordeeld op 1/12/2020

We used Microsoft tools in our entire organization. The best part of getting Dynamics 365 was the...

We used Microsoft tools in our entire organization. The best part of getting Dynamics 365 was the easiness of integration. All softwares and online tools work very well altogether. We never had any compatibility issues or we never spent much time to integrate other systems to MS Dynamics 365. Moreover, majority of the other tools we used already had the integration option to it.

As a salesperson, I used CRM every single day. I like the contact management. Since I use Office, it was so easy to use email and Skype together on the CRM, and I was able to keep a track of every single action.

I was OK to use it but if they could improve the UI, it can be a great tool. They may offer some packages for smaller teams as well.

Pluspunten

Easy integration with the other tools - even they are not from Microsoft
CRM gets the job done
Easy contract management with DocuSign and MS Drive
CRM structure for the leads and potentials
Customization options
Reports are enough for a regular sales team but it is possible to get custom and advanced reporting
Access management is better than many other CRMs

Minpunten

The user interface can be improved
The whole system for CRM is too rigid and not that user friendly like a few other competitors
It is a good solution for large companies but if you have a team less than 50 people, maybe there could be more budget options - of course with less features

Fon A.
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Helps the company and customers to improve their communications.

Beoordeeld op 12/3/2021

Since having this product, we have seen an increase in company revenue due to increase in sales as...

Since having this product, we have seen an increase in company revenue due to increase in sales as this product helps us to facilitate communications between the company and its clients.
Also the overall techniques which helps employees to be attentive to customers helped us greatly in the overall growth of our company.

Pluspunten

The possibility of interacting between users and clients, and its ease of use is what makes Microsoft Dynamics 365 the best. In addition, it's interface also makes it very easy and straight forward to register negotiations between user and clients.
Due to the need of our company to grow financially and to also generate trust between the company and its clients is what made us to implement and use Microsoft Dynamics 365.

Minpunten

The scripts of Microsoft Dynamics 365 affects its performance to an extend, and the program is also unpleasant when used on a tablet when one is out and about. These a what I like least about the product.

Matthew R.
Totaalscore
  • Sector: Olie en energie
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

Unresponsive, unintuitive, bug-riddled

Beoordeeld op 9/3/2018

I DO NOT recommend this product to ANYONE. The features which work only do so after weeks spent...

I DO NOT recommend this product to ANYONE. The features which work only do so after weeks spent learning the software's bugs and avoiding them. This is not a finished product, and in the two years I have used it not a single issue has been resolved.

Have the developers even attempted to use this? I am so far beyond being understanding of this thing's shortfalls, and I hope this is apparent in my review. Give my company a refund so that the money which Microsoft has NOT earned can be distributed to the employees who have spent hours of unproductive time compensating for Microsoft/D365/CRM's shortcomings.

Pluspunten

It promises to deliver a comprehensive client management system, databases information for perusal by its users, and has a lot of potential.

Minpunten

The user interface is atrocious. Pages which should be full windows are contained in scroll bars in my browser window

Tables within these windows are not scaleable and are improperly scaled. This cuts off row lables, column headers, and information which I would like to read but cannot

Drop-down menus are not generated automatically

Timesheets are sliding-windows nested within sliding-windows nested within sliding windows, all of which are compressed to less than half the height of my screen by an incompressible block of data.

Timesheets wipe information without warning. New lines added to timesheets occasionally do not register, do not save, prevent submissions for review, and are undetectable until I close the timesheet, the information I entered is wiped, and I spend an hour trying to discern which portions of my billable (BILLABLE! I work by the hour, time spent on this costs my company money, costs me money by way of lost income earned in performance reviews, blatantly ruins my day, and ruins the fidelity of my timesheets by forcing me to try and back out my work for the day)

The TIMER feature in timesheets, a STOPWATCH feature that should be a simple start/stop, cannot properly roll over between hours. If you restart the timer on a line, because (god-forbid) you start a task and the timer, stop the task and a timer, start a new task and a new timer, stop a new task and a timer, and restart the original task and its timer, the thing cannot simply add more time to the original line. No, when it reaches the next hour (1.4 -> 1.9 -> 2.0 -> 2.1 is expected and correct behavior) it just fails entirely, and continues to neglect full hours going forward. (1.4 -> 1.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9). This is a baseline thing which i would consider only a slight step up in difficulty from not deleting my activity description (which CRM does frequently)

But why am I having to rank timesheet features by difficulty? My company has paid for Dynamics 365 services, and it is functional to the minimum degree.

Contact entries cannot be related to more than 3 cases? The "Recent Cases" table on the right is not one table - it's FIVE IDENTICAL TABLES arranged vertically along the right side of the screen. Of these, the top and the bottom entries CANNOT be used, and attempting to associate the Contact to a Case returns an error. The MIDDLE THREE tables only accept ONE ENTRY each - my contact is associated with DOZENS of case files, and I am limited to THREE?

This list goes on. This product is awful. This is absolutely awful. DO NOT purchase this product. I am a baseline wage-earner in my company, and am not whatever customer-relations / customization employees Microsoft use to field customer complaints / cater this service, but whatever they are doing is doing done poorly.

April L.
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 5.001-10.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Multifunctional Top of The Line Software.

Beoordeeld op 4/2/2021

Microsoft Dynamics 365 is an extraordinary programming to utilize. I prescribe Microsoft Dynamics...

Microsoft Dynamics 365 is an extraordinary programming to utilize. I prescribe Microsoft Dynamics 365 to all the forthcoming clients. It has extraordinary and splendid highlights. It is an efficient programming and its abilities are incredible. This software has given us numerous new capacities, for example,

Upgrade dynamic

Improve business measure results

Drive advancement

Improve business measure readiness

Improve client relations/administration

Drive income development

Cost the board

Improve provider or accomplice connections

Make inward/operational efficiencies

Lessen time to advertise

Pluspunten

Microsoft Dynamics 365 is an incredible apparatus for booking and making work processes viable. With Microsoft Dynamics 365, we can deal with our staff individuals in an expert way. The dependability of Microsoft Dynamics 365 is something worth being thankful for that I have been enjoying about the instrument. It has been not difficult to utilize and alter.

Minpunten

Disdaining Microsoft Dynamics 365 has not been a possibility for us. I'm intrigued by Microsoft Dynamics 365. It has been a splendid programming. I like its dependability. It is so noteworthy. I'm a glad customer.

Microsoft Dynamics 365 is incredible and solid. It makes field the executives of our staff individuals smooth and noteworthy. It likewise makes it basic for us to oversee client connections without any problem. It has been the best.Microsoft Dynamics 365 is a quality programming to utilize. It has quality highlights. We won't change things by any means. The ideal-ness of the merchant's reactions makes things astonishing.

5 van 4.125 worden weergegeven Lees alle reviews

Dynamics 365 - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Dynamics 365.

Dynamics 365 kent de volgende prijsmodellen:

  • Vanaf: US$ 115,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

We hebben geen informatie over functies van Dynamics 365

Dynamics 365 heeft de volgende typische klanten:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

Dynamics 365 ondersteunt de volgende talen:

Arabisch, Chinees, Chinees (traditioneel), Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Italiaans, Japans, Koreaans, Nederlands, Noors, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds

Dynamics 365 ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel)

Dynamics 365 kan worden geïntegreerd met de volgende toepassingen:

ADP Workforce Now, Adobe Sign, Ameyo, Apttus Contract Management, AskNicely, Campaign Monitor, DocuSign, Five9, Gainsight CS, InsideView, Lattice Engines, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, PROS Smart CPQ, PandaDoc, Salesforce Sales Cloud, Sana Commerce, Soft4RealEstate, Tacton CPQ, signNow

Dynamics 365 biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Dynamics 365.