--- description: Gedetailleerde beoordelingen over HappyFox Help Desk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk HappyFox Help Desk met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HappyFox Help Desk reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [HappyFox Help Desk](/software/90516/happyfox) # HappyFox Help Desk Canonical: https://www.getapp.be/software/90516/happyfox Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.getapp.be/software/90516/happyfox?page=2) > HappyFox is cloudgebaseerde alles-in-één software voor helpdesk en klantenondersteuning. Dankzij het ticketsysteem van HappyFox kun je problemen van klanten snel oplossen via een efficiënte workflow voor klantenondersteuning. Het platform heeft ook een ingebouwde kennisbank, communityforum en een ondersteuningsportal voor eindgebruikers. > > Oordeel: score van **4.6/5** door 92 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 92 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: HappyFox - **Locatie**: Irvine, VS - **Opgericht**: 2012 ## Commerciële context - **Beginprijs**: US$ 24,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Frans, Hongaars, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Australië, Canada, Duitsland, India, Verenigd Koninkrijk, Verenigde Staten ## Functies - @mentions - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare sjablonen - Aanpasbare velden - Activiteitendashboard - Alerts/Escalation - Analyse van klantenservices - Asset Lifecycle Management - Assets volgen - Auditing van problemen - Audittrail - Autoresponders - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van meerdere kanalen - Beheer van problemen - Beheer van salesactiviteit - Beheer van supporttickets ## Integraties (41 in totaal) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... en 26 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) - [Kennismanagement software](https://www.getapp.be/directory/257/knowledge-management/software) - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) - [ITSM-software (IT-service management)](https://www.getapp.be/directory/292/it-service-management-itsm/software) - [Feedback en review management software](https://www.getapp.be/directory/575/feedback-and-reviews-management/software) ## Alternatieven 1. [Document360](https://www.getapp.be/software/120723/document360) — 4.7/5 (292 reviews) 2. [Freshservice](https://www.getapp.be/software/91351/freshservice) — 4.5/5 (720 reviews) 3. [Guru](https://www.getapp.be/software/123167/guru) — 4.8/5 (639 reviews) 4. [Connecteam](https://www.getapp.be/software/105401/connecteam) — 4.6/5 (5213 reviews) 5. [Confluence](https://www.getapp.be/software/90949/confluence) — 4.5/5 (3682 reviews) ## Reviews ### "One Stop solution for IT Support" — 5.0/5 > **Apur** | *29 december 2014* | Fabricage van elektrische/elektronische producten > > **Pluspunten**: Generating reports cannot be more simple. appreciable TAT by the Happyfox support team. > > **Minpunten**: Nothing in specific..................... > > I am using the Popular Plan. The best part is that it had all the required features that we were looking for, has smart rules that help me work easily. Generating reports cannot be more simple. appreciable TAT by the Happyfox support team. ----- ### "Ok ticketing; horrible KB user interface." — 4.0/5 > **Branko** | *28 september 2024* | Computersoftware | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: The Support ticketing system is quite good, and the systems function as advertised. > > **Minpunten**: The Knowledge Base editor is horrible compared to Zendesk. You have to publish an article before you can preview it. Saving a page exits you from the page your were working on. Unlike in Zendesk, where if you are logged in as an administrator, you can easily go from viewing a page to editing it, saving on the fly, and where you have all kinds of controls in the right panel (like saving and previewing) WITHOUT exiting the page, here either of those two operations throws you out of the page that you are working on. The KB interface is terrible\! > > All fairly good except the Knowledge Base interface which is abysmal. They need to study and mimic Zendesk's much more usable KB user interface. ----- ### "More Like SadFox" — 2.0/5 > **Daniel** | *9 december 2016* | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: Support for team emails. > > **Minpunten**: Emails didn't seem to always send and receive correctly. > > We never quite understood how to use HappyFox to our advantage. Emails would reach customers as gibberish, and it was confusing overall. ----- ### "Helpful software" — 5.0/5 > **Amenda** | *3 oktober 2016* | Kleding en mode | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: This is very easy and simple to use set up automated responses is quite easy > > **Minpunten**: Honestly none I can think of. > > HappyFox offers a customer service support solution and an excellent user interface which is easy to use and intuitive along with its features and configuration options that can help manage both internal and external help desks. HappyFox came as a complete solution for maintaining an easy and customizable knowledge base and ticketing system. There is always a help service available. HappyFox came as an ideal resolution for maintaining a straightforward and customizable knowledge domain and ticketing system. I use it mostly to open and manage our ticket for our customers. This is very easy and simple to use, and our clients are impressed with how easy it is to use and to see their tickets. We have also rolled this out to bigger clients. Email communications are automatically tagged to tickets.The most effective half is that it had all the specified options that we tend to were searching for, has good rules that facilitate work simply. You can set up automated responses, and ticket forms are customizable. Great software and its app is helpful and great. ----- ### "Easy to use help desk software" — 5.0/5 > **Geverifieerde reviewer** | *8 december 2017* | Financiële dienstverlening | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The Happyfox software is easy to use and does what it says. We are able to easily manage our tickets and track our time. > > **Minpunten**: The thing I liked the least about the software is the user interface. It didn't affect functionality at all and really wasn't that bad, but it could be better. ----- Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.getapp.be/software/90516/happyfox?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/90516/happyfox) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens