Pipedrive

Pipedrive has everything you need to track your sales pipeline and customers in a CRM! It also has very powerful exporting capabilities to get deals that don't close into re-marketing systems

I can't really think of any major complaints. We tried their live chat software and couldn't get the notifications to work, and it was actually a huge hassle to cancel the free trial, but that was a minor annoyance and only happened once, everything else has been fatastic.

Great tool to track and manage end-to-end sales activities.
I like the illustrations when a deal is closed :)
Possibility to integrate with many tools.
Simple UI.
Good reporting section with customizable dashboards.
Forecasting and revenue tracking options - good for SaaS companies.

When we had a smaller team, we just wanted to have a tool that we could use to track leads and deals. As we wanted to have more teams like marketing, client success and HR to use CRM, Pipedrive is not that capable. Another issue is that you need to pay extra to use some custom fields in the reporting.

I think (because i tried others), this is a software with a great ease of use and configurability, and especially it is a software that becomes addictive to use, which returns in profits for your business. Lately, a lot of updates were being made focused on controlling the communication with the client itself. Good Tech Asist too!

If I have to point a "Con" is about these updates I said before... Every new feature has a limited range of use if you don't want to pay more.

Ease of use, good service. I also appreciate how fast they ship updates.

It is a little bit too much focused on sales for me, as I am mainly using the CRM features but I understand that that is its main use for most people.