--- description: Gedetailleerde beoordelingen over Kayako: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Kayako met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Kayako reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [Kayako](/software/8789/kayako) # Kayako Canonical: https://www.getapp.be/software/8789/kayako Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.getapp.be/software/8789/kayako?page=2) > Kayako is het uniforme klantenserviceplatform dat bedrijven helpt klantverzoeken en -gesprekken via elk kanaal te beheren, klanten beter te ondersteunen en persoonlijk te blijven terwijl ze groeien. Kayako voegt e-mail, sociale en live chatgesprekken samen op één plek. > > Oordeel: score van **4.0/5** door 176 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.0/5** | 176 Reviews | | Gebruiksgemak | 3.9/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 3.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 3.8/5 | Gebaseerd op alle reviews | | Functies | 3.8/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 70% | (7/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Aurea - **Opgericht**: 2001 ## Commerciële context - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Nederlands, Portugees, Spaans - **Beschikbare landen**: Australië, Canada, China, Duitsland, India, Japan, Verenigd Koninkrijk, Verenigde Staten ## Functies - AI Copilot - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare velden - Activiteiten volgen - Alerts/Escalation - Assets volgen - Auditing van problemen - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van problemen - Beheer van supporttickets - Beschikbaarheidsbeheer - Bewaking - CRM - Callcenterbeheer - Capaciteitsbeheer - Chatten/messaging ## Integraties (65 in totaal) - 123FormBuilder - ActiveCampaign - Adobe Commerce - Alchemer - Basecamp - BigCommerce - Campaign Monitor by Marigold - Chargebee - Constant Contact - Dropbox Business - Drupal - Eventbrite - FreshBooks - Geckoboard - GetResponse ... en 50 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) - [ITSM-software (IT-service management)](https://www.getapp.be/directory/292/it-service-management-itsm/software) - [Live chat software](https://www.getapp.be/directory/561/live-chat/software) - [Customer support software](https://www.getapp.be/directory/562/customer-support/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.be/software/10317/freshdesk) — 4.5/5 (3425 reviews) 2. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1781 reviews) 3. [Zendesk Suite](https://www.getapp.be/software/9448/zendesk) — 4.4/5 (4079 reviews) 4. [Tidio](https://www.getapp.be/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Zoho Desk](https://www.getapp.be/software/10036/zoho-desk) — 4.5/5 (2212 reviews) ## Reviews ### "Kayako has made our jobs far easier and our service users so much more satisfied." — 5.0/5 > **Owen** | *19 juni 2018* | Hoger onderwijs > > **Pluspunten**: Being able to manage incoming emails as tasks that can be assigned to people and then easily marked as complete when done has allowed us to work faster and more efficiently. > > **Minpunten**: Some of the options could be easier to use. I think that macros, templates and automated replies could be more user-friendly. ----- ### "good but can do better" — 4.0/5 > **Meheza** | *20 februari 2023* | Medische apparatuur | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I like using Kayako because you can configure your customer support system to your own environment, and it's very easy to use. Customers can connect to the in your own environment, or directly via social networks. > > **Minpunten**: there is a lot of improvement to do, like the customer service, but it is a good tool ----- ### "Don't bother" — 2.0/5 > **Josh** | *31 oktober 2023* | Design en ontwerp | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: We were long time Kayako users. In the past, support was responsive. For the classic version, ticketing functions were functional. > > **Minpunten**: Unfortunately, they were bought out by another company and have gone downhill. Support is often unable to assist with issues. Billing is frequently incorrect. The parent company is trying to move functions out of Kayako. > > I will never go back. They are massively overpriced. Renewals are fraught with misleading comments and empty promises. Billing is often problematic. There are also core functions missing from their cloud product. ----- ### "Easy to configure and use" — 5.0/5 > **Weston** | *17 april 2018* > > **Pluspunten**: Kayako offers great flexibility for a cloud based customer support system. Their customer support is great. > > **Minpunten**: Reporting could be a little more robust, and being able to select defaults for tickets is a much needed improvement we're still waiting for ----- ### "Kayako Review" — 5.0/5 > **Radoslav** | *4 augustus 2019* | Computersoftware | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: 1. There is Live Chat - you can chat with your clients any time you want and keep in touch for any kind of problems they have. 2. You can easily manage your tickets. 3. You can organize your tickets to come to different departures. 4. You have a history log of all your tickets and communications on them. 5. The app is cool for its price. > > **Minpunten**: For my purposes, I have no cons to say about this software. I feel good to use it and there were no problems for me. > > I have been using it for support purposes of the software that I and my team were developing. It is cool and we organized our tickets very easily. Everything was organized by departments and everyone could see his or her own tickets. I think it is a cool tool for supporting purposes. ----- Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.getapp.be/software/8789/kayako?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/8789/kayako) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens