Over NICE CXone
NICE inContact is toonaangevend in cloudsoftware voor contactcenters met een zeer populair cloudplatform voor klantervaringen. NICE inContact CXone™ combineert omnichannel-routering, analyse, personeelsoptimalisatie, automatisering en kunstmatige intelligentie op een open cloudbasis. De oplossing van NICE inContact stelt organisaties in staat om uitzonderlijke klantervaringen te bieden door slimmer te handelen en sneller te reageren op de verwachtingen van de consument. Het DEVone-ontwikkelaarsprogramma van NICE inContact is een uitgebreid partnersysteem dat op de CXexchange-marktplaats toepassingen van partnerbedrijven biedt die zijn ontworpen om te integreren met CXone.
NICE inContact wordt erkend als marktleider door Gartner, IDC, Frost en Sullivan, Ovum en DMG.
• de best gepubliceerde SLA (Service Level Agreement) in de sector van 99,99%;
• de enige gegarandeerde spraak-SLA in de sector;
• meer dan 275.000 medewerkers van cloudcontactcenters;
• meer dan 150 landen;
• 85 van de Fortune 100-klanten.
Prijzen vanaf:
US$ 100,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor NICE CXone
Bedrijfsgrootte
Implementatie
- Cloudgebaseerd
- On-premise
Markten
Australië, Brazilië, Canada, Duitsland, Verenigd Koninkrijk, India, Japan, Mexico, Verenigde Staten en nog 4 andere
Ondersteunde talen
Chinees, Chinees (traditioneel), Duits, Engels, Frans, Italiaans, Japans, Koreaans, Portugees, Russisch, Spaans en nog 6 andere
Prijzen vanaf:
US$ 100,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor NICE CXone
Afbeeldingen
Functies
Totaal aantal functies van NICE CXone: 132
Alternatieven
Five9
RingCentral MVP
Genesys Cloud CX
Fuze
Reviews
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- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent VOIP Service
Beoordeeld op 19/5/2020
We've had a great experience with NICE inContact CXone so far, I'm very glad that we switched over...
We've had a great experience with NICE inContact CXone so far, I'm very glad that we switched over from our previous VOIP provider.
Pluspunten
I really appreciate the level of customization NICE inContact has, we have many different profiles for phone agents and the ability to tune everything in to exactly what each agent does has been really great.
Minpunten
The biggest issue we've had was in setting up supervisor dashboards, anyone with privileges can set one up and the menus start to get cluttered after awhile. We're able to occasionally prune down the views and get things looking reasonable again though.
Overwogen alternatieven
Five9Redenen om voor NICE CXone te kiezen
We made a decision based on cost and agent count, inContact also had additional prebuilt features that we were interested inOvergestapt van
Five9Antwoord van NICE inContact
We appreciate the feedback, Ryan! We'll share your feedback with the appropriate teams.
- Sector: Horeca
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
InContact Review
Beoordeeld op 21/5/2020
Pluspunten
Very user friendly. We very rarely need help from our IT team to make any changes or updates. Most reports and tools can be figured out. Training tools are great. Integration very simple, using Skybox to assist. TAM, Garland Bailey, is excellent.
Minpunten
Analytics are hard to use and are not accurate based on what I know.
InView does not match InContact reporting. We have asked for support/assistance resolving issues and we have not received resolution in over 3 months.
We need additional widgets in the dashboard but can't get them.
Overwogen alternatieven
Five9Redenen om voor NICE CXone te kiezen
InContact was more user friendly. Enghouse required IT support for us to make any changes, with additional cost associated for their support. Cloud based. Ability to add additional users easily, all over the country.Overgestapt van
Five9Redenen om over te stappen op NICE CXone
We had already done our due diligence by the time we started evaluating Five9 and they seemed very comparable.Antwoord van NICE inContact
Thanks for your detailed review, Emily!
- Sector: Outsourcing/Offshoring
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best Contact Software
Beoordeeld op 20/6/2022
I've been using this software for over 2 years taking inbound and making Outbound calls. The audio...
I've been using this software for over 2 years taking inbound and making Outbound calls. The audio quality is the best I've ever used. I'm glad we were able to switch from our previous contact resolution software.
Pluspunten
What I enjoy most about Nice is that it's pretty easy to use. The distributing feature for multiple agents to use the software handling each call is unbelievable.
Minpunten
The biggest challenge I've faced is setting up a new profile w/dashboard etc. After over and hour we were able to have it set up.
- Sector: Horeca
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Omnichannel, Multi-site, International Contact Center
Beoordeeld op 11/11/2019
InContact has allowed us to increase flexibility in handling contacts across multiple sites. We...
InContact has allowed us to increase flexibility in handling contacts across multiple sites. We have been able to utilize functionality that allows our agents to know the guest who is calling and the reason for their contact. Like any tool, there is pros and cons. We have had to adapt some of our business practices to the tool. It is nice, no pun intended, to have all of our tools in one platform (ACD, Quality, Reporting, WFM, etc.).
Pluspunten
InContact allows us to utilize our global staff to ensure our guests receive prompt response time to their phone calls, emails, and chats. We are able to skill and staff our agents across multiple sites to increase efficiency. The software was easy to learn and adapt to for our users when we switched. The tool gives us access to data both real-time and historical needed to make decisions and operate effectively. We are able to have multiple tools (WFM, Quality, ACD, Reporting, etc.) in one platform.
Minpunten
We skill agents with both voice and digital (email and chat) skills. Because InContact treats chat as a digital media type, it will route both chats and phone calls at the same time which is challenging and limits our ability to utilize the omnichannel feature as we would want to.
Without case ownership on email, each reply after the initial email may route to a different agent, which creates challenges with continuity of the communication.
Email reporting has been and continues to be a challenge. It is difficult for us to see how many emails were handled on a certain day if the email was handled on a different day than when it came into the system.
Antwoord van NICE inContact
Thank you for your detailed review. We are always working to improve our software. We will pass along your valuable insight to our development teams.
- Sector: Computersoftware
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
User friendly support center platform
Beoordeeld op 3/6/2022
We've been using Nice CXone for last few years and the overall experience is generally positive....
We've been using Nice CXone for last few years and the overall experience is generally positive. The software contains all the support center functionality that you need and can be administered easily. The team likes to use the platform because it's straightforward and user friendly. We are happy with the choice
Pluspunten
User intuitive application with easy navigation experience for both agents and administrators
Length and breadth of reports - inbuilt reports are mostly sufficient. It's easy to create your own custom reports and it does not require any special skill
Can be used for inbound and outbound calls
Call recordings can be easily saved on the cloud
Excellent integration capabilities, we've integrated with Salesforce with good results
Minpunten
Call clarity when you configure cell phone to receive calls
Long drawn process of procuring toll free numbers for some regions
Occasional connectivity issues, however it's a thing of past and lot more reliable now
NICE CXone - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over NICE CXone.V. Welke prijsmodellen heeft NICE CXone te bieden?
NICE CXone kent de volgende prijsmodellen:
- Vanaf: US$ 100,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van NICE CXone?
NICE CXone heeft de volgende typische klanten:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door NICE CXone ondersteund?
NICE CXone ondersteunt de volgende talen:
Chinees, Chinees (traditioneel), Duits, Engels, Frans, Italiaans, Japans, Koreaans, Portugees, Russisch, Spaans
V. Biedt NICE CXone ondersteuning voor mobiele apparaten?
NICE CXone ondersteunt de volgende apparaten:
V. Met welke andere apps kan NICE CXone worden geïntegreerd?
NICE CXone kan worden geïntegreerd met de volgende toepassingen:
AnswerDash, Applango, Atos Suite, Bullhorn ATS & CRM, CallVU, Central, Cyara, Dizzion, Dynamics 365, Firefly, Fuze, Haptik, Inbenta, Ivinex CRM, Lightico, Linc, Microsoft Teams, NGNCloudComm, NetSuite CRM, Oracle Service, Pro, ProcedureFlow, RemoteDesk, RingCentral Meetings, SAP Customer Experience, Salesforce Platform, ServiceNow, SmartAction Omni-bot, Solvvy, SpiceCSM, Streem, SugarCRM, Textel, VisualCue, Voxjar, Zendesk, Zoom Meetings, livepro
V. Welke mate van ondersteuning heeft NICE CXone te bieden?
NICE CXone biedt de volgende ondersteuningsopties:
Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor NICE CXone.
- Klantenservice software
- Workforce management software
- Call center software
- Helpdesk software en ticketsystemen
- IVR-software
- Telefonie software
- Contactcenter software
- Predictive dialer software
- Call recording software
- Auto-dialer software
- Spraakanalyse software
- Klachtenbeheer software
- Customer support software
- Software voor kwaliteitsbewaking contactcenter
