Over NICE CXone
NICE inContact is toonaangevend in cloudsoftware voor contactcenters met een zeer populair cloudplatform voor klantervaringen. NICE inContact CXone™ combineert omnichannel-routering, analyse, personeelsoptimalisatie, automatisering en kunstmatige intelligentie op een open cloudbasis. De oplossing van NICE inContact stelt organisaties in staat om uitzonderlijke klantervaringen te bieden door slimmer te handelen en sneller te reageren op de verwachtingen van de consument. Het DEVone-ontwikkelaarsprogramma van NICE inContact is een uitgebreid partnersysteem dat op de CXexchange-marktplaats toepassingen van partnerbedrijven biedt die zijn ontworpen om te integreren met CXone.
NICE inContact wordt erkend als marktleider door Gartner, IDC, Frost en Sullivan, Ovum en DMG.
• de best gepubliceerde SLA (Service Level Agreement) in de sector van 99,99%;
• de enige gegarandeerde spraak-SLA in de sector;
• meer dan 275.000 medewerkers van cloudcontactcenters;
• meer dan 150 landen;
• 85 van de Fortune 100-klanten.
Afbeeldingen
Twijfels over NICE CXone?
Vergelijk met een populair alternatief
NICE CXone
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Alternatieven
GoTo Connect
Cloud Softphone
Salesforce Service Cloud
Microsoft SharePoint
Reviews
Heb je NICE CXone al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Verzekeringen
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Perfect for IVR integration
Beoordeeld op 10/4/2021
Overall this has been a pretty good software upgrade since it integrates with all the other NICE...
Overall this has been a pretty good software upgrade since it integrates with all the other NICE products and the support is amazing.
Pluspunten
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience. Support of NICE is amazing and agents would need a very minimal to no training. The screen is slick and intuitive and hardly see any crashes.
Minpunten
There are couple of features that might need some improvement like the reporting functionality and generating reports. It would be nice if there are some other features included in the price like SMS and chat.
- Sector: Telecommunicatie
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Dec.2019_3M_US_Admin_Support_inContact
Beoordeeld op 12/12/2019
Fast to learn
Efficient to setup
Good training documentation
Wonderful tech support
Great experience
Fast to learn
Efficient to setup
Good training documentation
Wonderful tech support
Great experience
Pluspunten
The details offered to discover path of contacts, simple process of escalating issues, and efficiency of setup of users and ACD elements are the best I've dealt with in my 25 years of ACD phone support.
Our TAM is amazing & knows her stuff.
Reports are capable of great detail
Minpunten
Because of the open structure to access so much detail, it takes time to analyze what everything means.
The integration with Salesforce is wonderful, but seems a challenge to avoid daily errors; often clearing cache and cookies...I know this has much more to do with 3M's network and Salesforce, but everyone thinks it is the phone that causes the problem.
We tried to standardize ACD routing setup, however, the cleanup from each deployment sent us down custom paths again; I understand the goal to eventually streamline with the Global Scripts - this is the right thing to do and will make things better, it will just take awhile to get there.
Antwoord van NICE inContact
We're so happy to hear about your great experience! Thank you, Shelly!
- Sector: Computersoftware
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 4.0 /10
Terrible Onboarding Experience
Beoordeeld op 11/3/2020
It is expensive and support is not great. If you pay for a dedicated CSM you get a lot of help, but...
It is expensive and support is not great. If you pay for a dedicated CSM you get a lot of help, but at an extra $800 a month it's hard to justify. The product is fine but the onboarding was the worst I have ever experienced for any tool I have purchased.
Pluspunten
Up time is good, WFM integration with the basic telephony is nice.
Minpunten
The onboarding was done by a third party and it was completely botched. They put us on the wrong instance, had to then move us over to a new instance, but the effects were felt for months. The install process took almost 6 months and we still have issues a year and a half later.
When we upgraded a product a year later, they never mentioned that an upgraded softphone would also be necessary, so it delayed onboarding once again. Thankfully they offered to comp us the upgraded softphones after weeks of back and forth. Otherwise the project would've cost significantly more than they originally quoted us.
Overwogen alternatieven
Zoom MeetingsRedenen om voor NICE CXone te kiezen
More features and functionality.Overgestapt van
GoTo ConnectRedenen om over te stappen op NICE CXone
More features and functionalityAntwoord van NICE inContact
Miles, we're sorry to hear about your onboarding experience. It seems as though things have improved since then. If there's anything else we can do to improve your experience, please do reach out to us at [email protected].
Thanks so much for your feedback.
- Sector: Verzekeringen
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Nice is the way to go!
Beoordeeld op 7/6/2023
Awesome.
Awesome.
Pluspunten
Everything about NICE is on point. The ease of use, the digital platforms, the reportings to name a few. The Engineers are also very good at handling requests.
Minpunten
The Community needs to update most of the requests and push some of the votes/requests to production.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Gold standard of contact center software & management
Beoordeeld op 11/11/2019
Pluspunten
Technical Customer Support manager is top-notch
ACD / IVR configuration was a snap. We were up and running in almost no time
Minpunten
Workforce Management module configuration is a bit tricky
Redenen om voor NICE CXone te kiezen
We decided to move to a cloud based solution to add levels of resiliency that we didn't have. Also, the benefits of flexibility were tremendous.Redenen om over te stappen op NICE CXone
CX One features were more comprehensiveAntwoord van NICE inContact
Thank you for your review!
NICE CXone - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over NICE CXone.V. Welke prijsmodellen heeft NICE CXone te bieden?
NICE CXone kent de volgende prijsmodellen:
- Vanaf: US$ 100,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van NICE CXone?
NICE CXone heeft de volgende typische klanten:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door NICE CXone ondersteund?
NICE CXone ondersteunt de volgende talen:
Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Koreaans, Portugees, Russisch, Spaans
V. Biedt NICE CXone ondersteuning voor mobiele apparaten?
NICE CXone ondersteunt de volgende apparaten:
V. Met welke andere apps kan NICE CXone worden geïntegreerd?
NICE CXone kan worden geïntegreerd met de volgende toepassingen:
AnswerDash, Applango, Atos Suite, Bullhorn ATS & CRM, CallVU, Cyara, Dizzion, Dynamics 365, Firefly, Fuze, Haptik, Inbenta, Ivinex CRM, Lightico, Linc, LogMeIn Central, LogMeIn Pro, Microsoft Teams, NGNCloudComm, NetSuite CRM, Oracle Service, ProcedureFlow, RemoteDesk, RingCentral Meetings, SAP Customer Experience, Salesforce Platform, ServiceNow, SmartAction Omni-bot, Solvvy, SpiceCSM, Streem, SugarCRM, Textel, VisualCue, Voxjar, Zendesk Suite, Zoom Meetings, livepro
V. Welke mate van ondersteuning heeft NICE CXone te bieden?
NICE CXone biedt de volgende ondersteuningsopties:
Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor NICE CXone.
- Klantenservice software
- Workforce management software
- Call center software
- Helpdesk software en ticketsystemen
- IVR-software
- Telefonie software
- Contactcenter software
- Predictive dialer software
- Call recording software
- Auto-dialer software
- Spraakanalyse software
- Klachtenbeheer software
- Customer support software
- Software voor kwaliteitsbewaking contactcenter
- Personeelsbeheer software voor call center
