VanillaSoft

VanillaSoft

Lead management software and CRM solution - The Power of Simplicity

4.7/5 (140 review)

VanillaSoft - Overzicht

Wat is VanillaSoft?

VanillaSoft's core philosophy and development process center on one concept: The Power of Simplicity. Through this principle, VanillaSoft offers a platform that allows customers to see increased productivity, higher contact rates, and sales accountability tools like no other.

VanillaSoft is the tool built specifically for sales hunters. While traditional CRM provides features for account management, order management, and customer service functions, VanillaSoft provides the lead generation and nurturing tools required to successfully manage and close new business. If you call hot leads, rely on cold calling, or anywhere in between, VanillaSoft is the sales-by-phone solution for you.

VanillaSoft - Overzicht

Prijzen

Vanaf
US$ 100,00/maand

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

The VanillaSoft base platform starts at $80 per user per month - $100 for the first user. Customers can receive 35% off if paid annually. Add-on services include automated dialing, recording, VoIP, and SmartCaller ID.


VanillaSoft - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Australië, Canada, Verenigd Koninkrijk, Verenigde Staten van Amerika
Ondersteunde talen
Engels

Screenshots

Schermopname van VanillaSoft: 3-panel-call-screen
Schermopname van VanillaSoft: 3-panel-call-screen Schermopname van VanillaSoft: call activity dashboard Schermopname van VanillaSoft: 4-panel-call-screen Schermopname van VanillaSoft: calendar

VanillaSoft reviews

VanillaSoft reviews

Totaalscore
4.7
/
5 140 reviews
Uitstekend
105

Zeer goed
32

Gemiddeld
3

Slecht
0

Erg slecht
0

Prijs-kwaliteitverhouding
4.7
Functies
4.5
Gebruiksgemak
4.7
Klantenondersteuning
4.6
98% heeft deze app aanbevolen
Melissa A.

Appointment Setting & Prospect Management for the professional


Vertalen met Google
Britt B.

Very good lead management - calendar functionality could be improved.

Vanilla Soft is an easy-to-use lead management program that has smooth integration of outside applications, a wealth of flexibility in their templates, and (with some improvements) is a contender for a top choice in lead-management systems.


Vertalen met Google
Jeremy O.

SDR Sales Simplified

We use this product for cold calling and setting appointments. Works great. Let’s you script calls, setup sequences, and automate workflows. Allows reps to focus on the quality of the conversation because everything else is automated. Our SDR team would not exist if we would not have implemented VanillaSoft. Dump leads in and get to work.


Vertalen met Google
Kent P.

Revolutionized our organization

VanillaSoft has eliminated many problems such as:
-multiple calls to one prospect from different callers
-calling existing customers as prospects
-time wasting manual reporting
-lack of caller activity visibility


Vertalen met Google
Rebecca H.

Where's the App and Pause Calling?

Should have more portability (create an app) for those on the go and better functionality. Lose the browser only.


Vertalen met Google
Melissa A.
Bedrijfsgrootte: 13-50 werknemers
Vertalen met Google

Appointment Setting & Prospect Management for the professional

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 30/3/2018
Bron van de reviewer: Capterra

Pluspunten

Responsive and knowledgeable internal customer support and top notch staff interactions. Google calendar integration allows you to set appointments with confidence that the representative (external agent) will be available for them! Automatic timezone allocation for prospect records which allows appointments to be set for representatives who operate nationwide with no manual accounting for timezone needed; the software is nearly goof proof in calendaring considerations. Unlimited projects allowed and robust customization ensures that every project/marketing campaign is uniquely set up to meet your company or client's needs. I really appreciate the ability to customize result codes and the fact that you are not regulated to rigid categories or outcome processes. Each result can trigger multiple functions and this gives the administrator the power to control and maintain appropriate routing of prospects with minimal user effort. A decent dashboard system and intuitive reporting creation.

Minpunten

My top complaint has to be with the WYSIWYG editor for scripts and email templates, it is sufficient. However, in the NEW VS interface pasting text with from Google Docs or Word invariably produces an error (complete hang on selecting that script, only fixable by reverting to previous version interface) if the document was over a page long, unless pasted as plain text. Even if the original document has all formatting removed prior to copying. I would greatly appreciate a fix for this and support for pasting simple formatting options without errors.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Britt B.
Sector: Entertainment
Bedrijfsgrootte: 51-200 werknemers
Vertalen met Google

Very good lead management - calendar functionality could be improved.

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 22/11/2019
Bron van de reviewer: Capterra

Vanilla Soft is an easy-to-use lead management program that has smooth integration of outside applications, a wealth of flexibility in their templates, and (with some improvements) is a contender for a top choice in lead-management systems.

Pluspunten

This is an extremely easy-to-use interface with lots of flexibility to add client information. It connects the end use (employee) and the client in an easy and reliable way - even when involving outside applications.
The templates seem flexible and open for a lot of customization.

Minpunten

The calendar function is lacking in options. There needs to be a drag-and-drop OR drop-down function in Calendar view that allows the end user (employee) to easily reschedule calls without re-resulting them. the calendar should have work-top options so meetings and other office-related things can be scheduled within the calendar. The form tabs should be able to be duplicated within the same lead. Once the form is created and approved by the administrator the end user (employee) should be able to create duplicates of the same form. This would eliminate the need to create duplicate leads in order to access the same form twice.

Scoreverdeling

Gebruiksgemak

Waarschijnlijkheid van aanbeveling: 7.0/10

Jeremy O.
Sector: Computersoftware
Bedrijfsgrootte: 51-200 werknemers
Vertalen met Google

SDR Sales Simplified

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 23/1/2020
Bron van de reviewer: Capterra

We use this product for cold calling and setting appointments. Works great. Let’s you script calls, setup sequences, and automate workflows. Allows reps to focus on the quality of the conversation because everything else is automated. Our SDR team would not exist if we would not have implemented VanillaSoft. Dump leads in and get to work.

Pluspunten

Allows for SDR sales automation, custom rules and workflows, and gets results.

Minpunten

Could be prettier, I suppose. I’m being picky here - it’s great at what it does.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Kent P.
Sector: Groothandel
Bedrijfsgrootte: 51-200 werknemers
Vertalen met Google

Revolutionized our organization

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 20/11/2019
Bron van de reviewer: Capterra

VanillaSoft has eliminated many problems such as:
-multiple calls to one prospect from different callers
-calling existing customers as prospects
-time wasting manual reporting
-lack of caller activity visibility

Pluspunten

VanillaSoft streamlines our selling efforts and has completely revolutionized the way we run our company. We've gone from literally using printouts, excel sheets etc to manage our accounts and prospects to everything being through VanillaSoft. VanillaSoft has made us more efficient in calling, reporting, closing new business, pretty much every area of our company has improved by using VanillaSoft.

Minpunten

There are not many things I dislike about VanillaSoft. Anytime I have a problem, their customer service is very responsive and helpful, and they even take your suggestions for new features and are constantly rolling out improvements.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Rebecca H.
Sector: Managementconsulting
Bedrijfsgrootte: 2-10 werknemers
Vertalen met Google

Where's the App and Pause Calling?

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 14/3/2018
Bron van de reviewer: SoftwareAdvice

Should have more portability (create an app) for those on the go and better functionality. Lose the browser only.

Pluspunten

Easy to use for end user. Open platform and superior navigation/disposition functions. Easy to add tagged fields to pull data in a variety of ways.

Minpunten

No stand alone apps for android, iOS, pc or mac. Just browser functionality. Cannot pause calling (for reporting). If agents stay logged in on their browser it acts like active hours. No way to adjust have to manually adjust reporting.

Scoreverdeling

Gebruiksgemak

Waarschijnlijkheid van aanbeveling: 5.0/10

Gebruikersaanbeveling
9.3/10
Gebaseerd op 140 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van VanillaSoft

Prijzen van VanillaSoft

Vanaf
US$ 100,00/maand
Gratis proef
Abonnement
Prijs-kwaliteitverhouding

The VanillaSoft base platform starts at $80 per user per month - $100 for the first user. Customers can receive 35% off if paid annually. Add-on services include automated dialing, recording, VoIP, and SmartCaller ID.

The VanillaSoft base platform starts at $80 per user per month - $100 for the first user. Customers can receive 35% off if paid annually. Add-on services include automated dialing, recording, VoIP, and SmartCaller ID.

Prijs-kwaliteitverhouding
4.7/5
Gebaseerd op 140 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

VanillaSoft - Functies

VanillaSoft - Functies

API
Aanpasbare sjablonen
Activiteiten volgen
Activiteitendashboard
Automatische meldingen
CRM-integratie
Contactenbeheer
Contactendatabase
E-mailintegratie
Gegevens importeren en exporteren
Integratie van derden
Leads beheren
Leads vastleggen
Rapportage en statistieken
Realtime gegevens
Samenwerkingstools
Verkoop bijhouden
Verkoopanalyse
Verkooprapportage
Zoekfunctionaliteit
Functies
4.5/5
Gebaseerd op 140 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Video's en instructies

Video's en instructies

Aanvullende informatie voor VanillaSoft

Aanvullende informatie voor VanillaSoft

Voornaamste functies van VanillaSoft

  • Appointment Setting
  • Call Recording
  • Cold Calling
  • Custom Fields
  • Email Marketing
  • Flexible Data Querying
  • Inbound Web Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Scoring
  • Live Monitoring & Eavesdrop
  • Logical Branch Scripting
  • Outbound Lead Posting
  • Progressive & Preview Dialing
  • Real-Time Dashboard
  • Salesforce Integration
  • SmartCaller ID
  • Team-Based Selling
  • VoIP
  • Voice Drop
  • Web Reporting

Pluspunten

Organizations using VanillaSoft queue-based lead management solution outperform their peers that use typical list-based CRM platforms in the following areas:

Speed to Lead: VanillaSoft clients typically make an initial call attempt in 1 hour or less. The industry average is 8 hours until first contact.

List Penetration: Agents using VanillaSoft average over eight attempts per contact while peers on list-based systems average two attempts per contact.

Productivity: Sales-by-phone professionals who use VanillaSoft average 23 calls per hour compared to the industry average of eight calls per hour.

Decay Rate: VanillaSoft clients experience a 6% decay rate while their peers on list-based solutions experience a decay rate of 36%.

(data from “The Technology-to-Performance Chain: How Lead Management Systems Drive Inside Sales Performance,” conducted by the prestigious University of Ottawa's Telfer School of Management)

GetApp-analyse

GetApp-analyse

In an effort to simplify the tasks involved with modern sales-by-phone efforts, VanillaSoft has developed a sales acceleration tool unlike any other in the marketplace. The cloud-based solution relies on intelligent queue-based lead management practices to increase sales-by-phone productivity and efficiencies. VanillaSoft streamlines the sales-by-phone process, so agents can focus on making more calls and generating more sales.

Designed for businesses of all sizes and industries, and frequently used by the inside sales, call center, and telemarketing departments within those organizations, VanillaSoft says it can automate workflows and increase outbound phone calls by up to 100%. Key features of VanillaSoft’s platform include queue-based priority lead routing, auto dialing, logical branch scripting, email drip lead nurturing, mass emails, email templates, inbound web lead capture, lead scoring, lead nurturing drip campaigns, and contact routing based on open email triggers.

Logical Branch Scripting

Wat is VanillaSoft?

VanillaSoft is a lead management and CRM solution for businesses that use inside sales, appointment setting, outbound call centers, and telemarketers. The web-based platform speeds up the sales process and converts more leads to sales using a combination of features that include priority lead routing, auto-dialing, and logical branch scripting.

Because VanillaSoft was created to meet the needs of sales hunters, the platform includes components that generally aren’t seen in CRM platforms designed for more general audiences. For example, custom routing and distribution models can be setup to route and distribute leads to sales agents based on unique needs. Tools like lead scoring, email nurturing campaigns, and a call-activity dashboard also help sales teams make more sales calls and manage promising leads in an effective and efficient manner.

Email Templates

Voornaamste functies van VanillaSoft

Auto-Dialing

VanillaSoft’s auto-dialing feature makes it possible for sales agents and telemarketers to complete more calls with fewer mistakes. The platform’s auto-dial feature provides users with both preview and progressive dialing modes. This creates call continuity and increases call activity levels.

The most popular type of auto-dialing within VanillaSoft is progressive dialing. When your agents use progressive dialing, they are provided with the next best records on their screens as soon as their previous calls have ended. The record that appears on the agent’s screen is then dialed automatically by the software, which removes the lag time between outbound calls.

Voice Drop

Lead Scoring

VanillaSoft enables sales agents to score and rate leads while telephone conversations are still in process. The platform’s lead scoring feature provides agents with the ability to assign scores based on menu-driven responses. This collection of data points can then be used to calculate a lead score and determine which leads are cold, warm, or hot.

In order to focus your energies on the leads most likely to convert, you should use VanillaSoft’s lead scoring feature to determine the likelihood of a lead converting while a call is still in process. Using menu-driven responses, you can input data points into the VanillaSoft platform. The software then uses this information to provide actionable intelligence to sales agents. In addition to determining the highest value leads, its lead scoring tools can also act as a guide in deciding when you (or your agents) should reconnect with particular leads.

Lead Scoring

Email Drip Lead Nurturing

Email marketing tools help sales teams stay in front of their customers in between phone calls. Emails are a valuable tool for educating and qualifying leads, as well as for brand building purposes. The software’s email marketing module includes tools for creating templates, sending automated drip emails, and managing email campaigns.

Using VanillaSoft’s email drip lead nurturing feature, you can create an email campaign that automatically sends messages to your contacts whenever certain triggers are met. For example, an email might be sent out one hour after the last call was placed to the lead or one day after an appointment date has been set. Email drip campaigns setup with VanillaSoft can contain multiple rules for triggering emails.

Email Drip Campaigns

Call-Activity Management Dashboard

Detailed call statistics for each campaign and agent are available through VanillaSoft’s call-activity management dashboard. Users can see the number of calls per campaign, broken down by lead source. They can also run the dashboard for different periods of time to track historical results.

To better monitor your sales campaigns, visit your call-activity dashboard on a regular basis. The dashboard allows you to visualize how your agents are performing. You can view the total calls by lead source, contact positives by lead source, calls by result group, or stacked rankings of users by calls attempted. With this information in hand, you’ll be better able to reward top agents and determine what lower ranking salespeople could do to improve their performance records.

Tracking Dashboard

Integraties met VanillaSoft

VanillaSoft integrates with Salesforce and Docusign.

Prijzen van VanillaSoft

VanillaSoft offers it’s base Sales CRM for a per user, base monthly fee. Add-on features and product are available for an additional cost.

VanillaSoft - Verkoopcijfers

  • Queue-based lead management software
  • Increases outbound phone calls for sales teams
  • Designed for any industry where sales-by-phone is a priority
  • Automatically distributes leads evenly and thoroughly
  • Simplifies the tasks involved with modern sales-by-phone efforts

VanillaSoft - Veelgestelde vragen

VanillaSoft - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over VanillaSoft.

V. Welke prijsmodellen heeft VanillaSoft te bieden?

VanillaSoft kent de volgende prijsmodellen:

Vanaf: US$ 100,00/maand

Prijsmodel: Abonnement

Gratis proef: Beschikbaar

The VanillaSoft base platform starts at $80 per user per month - $100 for the first user. Customers can receive 35% off if paid annually. Add-on services include automated dialing, recording, VoIP, and SmartCaller ID.

V. Wat zijn de voornaamste functies van VanillaSoft?

VanillaSoft biedt de volgende functies:

  • Appointment Setting
  • Call Recording
  • Cold Calling
  • Custom Fields
  • Email Marketing
  • Flexible Data Querying
  • Inbound Web Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Scoring
  • Live Monitoring & Eavesdrop
  • Logical Branch Scripting
  • Outbound Lead Posting
  • Progressive & Preview Dialing
  • Real-Time Dashboard
  • Salesforce Integration
  • SmartCaller ID
  • Team-Based Selling
  • VoIP
  • Voice Drop
  • Web Reporting

V. Wat zijn de typische gebruikers van VanillaSoft?

VanillaSoft heeft de volgende typische klanten:

Grote ondernemingen, Middelgroot bedrijf, Non-profit, Klein bedrijf

V. Welke talen worden door VanillaSoft ondersteund?

VanillaSoft ondersteunt de volgende talen:

Engels

V. Welke prijsmodellen heeft VanillaSoft te bieden?

VanillaSoft kent de volgende prijsmodellen:

Abonnement

V. Biedt VanillaSoft ondersteuning voor mobiele apparaten?

We hebben geen informatie over apparaten die door VanillaSoft worden ondersteund

V. Met welke andere apps kan VanillaSoft worden geïntegreerd?

VanillaSoft kan worden geïntegreerd met de volgende toepassingen:

Authorize.net, DocuSign, FluentStream, Fonality, RingCentral, Salesforce Sales Cloud, VerticalResponse, Vonage Business

V. Welke mate van ondersteuning heeft VanillaSoft te bieden?

VanillaSoft biedt de volgende ondersteuningsopties:

Kennisbank, Telefonische ondersteuning