Over SugarCRM

Sales Force Automation (SFA)
Sugar stimuleert de verkoopprestaties door de verkoopmedewerker in staat te stellen contactpersonen en kansen te volgen en te delen, bestaande accounts te beheren en upsell uit te voeren, inkomsten te voorspellen, prestaties te volgen via dashboards, offertes en contracten te beheren, offline te werken via Sugar mobiel en samen te werken via integratie met Microsoft Outlook, Lotus Notes en andere groupware-toepassingen.

Marketing Automation
Sugar sluit de cirkel tussen marketing en de verkoop. Crëer campagnes, voer ze uit en hou ze bij op meerdere kanalen met de campagnewizard. Ontwikkel aantrekkelijke e-mailmarketingprogramma's en leg leads rechtstreeks vast in je CRM-systeem met web-to-lead-formulieren. Beheer en wijs leads toe aan je verkopers en volg het marketingrendement van je programma's.

Klantenondersteuning
Nieuwe klanten werven is veel duurder dan verkopen aan bestaande klanten. Met de klantenondersteuning van Sugar kunnen bedrijven erop vertrouwen dat klantzaken snel en effectief worden afgehandeld. De klantenondersteuning van Sugar centraliseert klantenservice-aanvragen over verschillende kanalen zodat bedrijven inkomende e-mails kunnen beheren, fouten kunnen diagnosticeren, kennis kunnen delen en problemen van klanten kunnen oplossen. Bovendien kunnen bedrijven die zich abonneren op Sugar Enterprise of Sugar Ultimate de kosten voor klantenondersteuning verminderen met het meegeleverde self-serviceportal voor klanten.

Prijzen vanaf:

US$ 49,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Apparaten

Bedrijfsgrootte

K M G

Markten

Australië, Canada, China, Verenigd Koninkrijk, India, Verenigde Staten

Ondersteunde talen

Engels

Prijzen vanaf:

US$ 49,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Afbeeldingen

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Functies

Totaal aantal functies van SugarCRM: 143

  • A/B-tests
  • AI/machine learning
  • API
  • Aanpasbare CTA's
  • Aanpasbare branding
  • Aanpasbare formulieren
  • Aanpasbare rapporten
  • Aanpasbare scores
  • Aanpasbare sjablonen
  • Aanpasbare velden
  • Activiteiten volgen
  • Activiteitenbeheer
  • Activiteitendashboard
  • Analyse van klantenservices
  • Analyse van verkooptrends
  • Batchverwerking
  • Beheer van externe verkoop
  • Beheer van oproepen
  • Beheer van salesactiviteit
  • Beheer van supporttickets
  • Beheer van verkooppipeline
  • Bestemmingspagina's en webformulieren
  • Bewaking
  • Bewaking van sociale media
  • Bronnen bijhouden
  • CRM
  • Campagneanalytics
  • Campagnebeheer
  • Campagnesegmentering
  • Catalogiseren/categoriseren
  • Communicatie via meerdere kanalen
  • Communicatiebeheer
  • Configureerbare workflow
  • Contactenbeheer
  • Contactendatabase
  • Contentbeheer
  • Contract- en licentiebeheer
  • Controle van antwoorden via e-mail
  • Conversies bijhouden
  • Dataverrijking
  • Demografische/firmografische data
  • Documenten opslaan
  • Doelgroeptargeting
  • Door gebeurtenissen geactiveerde acties
  • Drip -campagnes
  • Dynamische inhoud
  • E-mailbeheer
  • E-maildistributie
  • E-mailmarketing
  • E-mails bijhouden
  • E-mailsjablonen
  • Engagement bijhouden
  • For Startups
  • For iPad Devices
  • Gedeelde contacten
  • Gegevens importeren en exporteren
  • Gegevenssynchronisatie
  • Gegevensvisualisatie
  • Herinneringen
  • Integratie van sociale media
  • Integraties van derden
  • Interactie bijhouden
  • Interne chatintegratie
  • Kalender-/herinneringssysteem
  • Kalenderbeheer
  • Kalendersynchronisatie
  • Kanaalbeheer
  • Kansenbehee
  • Kennisbankbeheer
  • Kennisbeheer
  • Klantenbinding
  • Klantendatabase
  • Klantenondersteuning
  • Klantenonderzoeken
  • Klantensegmenten
  • Lead nurturing
  • Leaddistributie
  • Leadkwalificatie
  • Leads beheren
  • Leads genereren
  • Leads vastleggen
  • Leadsegmentering
  • Live chatten
  • Maatwerk
  • Markeren
  • Marketing via meerdere kanalen
  • Marketingautomatisering
  • Marketingkalender
  • Meerdere campagnes
  • Meerdere scoremodellen
  • Merken volgen
  • Mobiele toegang
  • Multivariaat testen
  • Offertes
  • Online implementatie
  • Op rollen gebaseerde toestemmingen
  • Pipelinebeheer
  • Pipelinerapporten
  • Predictieve analyse
  • Prestatiemeetwaarden
  • Priorisering
  • Proces- en workflowautomatisering
  • Prognose
  • Prognoses
  • Provisiebeheer
  • ROI Tracking
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime gegevens
  • Realtime meldingen
  • Realtime rapportage
  • Referenties bijhouden
  • Routering
  • SMS Marketing
  • Samenwerkingstools
  • Segmentering
  • Sentimentanalyse
  • Sjabloonbeheer
  • Slepen en neerzetten
  • Social marketing
  • Sociale integratie via meerdere kanalen
  • Sociale profielen van klanten
  • Sociale promotie
  • Taakbeheer
  • Territoriumbeheer
  • Tools voor exploratie
  • Veelgestelde vragen
  • Verkoopanalyse
  • Verkoopautomatisering
  • Verkoopprognose
  • Verkooprapporten
  • Verzoeken escaleren
  • Visuele analyse
  • Voorstellen genereren
  • Waarschuwingen/Meldingen
  • Webformulieren
  • Websiteanalyse
  • Websitebezoekers bijhouden
  • Workflowbeheer
  • XML / RSS
  • Zelfserviceportal
  • Zoeken/filteren
  • Zoekmachinemarketing

Alternatieven

Zoho CRM

4,3
#1 alternatief voor SugarCRM
Zoho CRM is cloudgebaseerde software voor klantrelatiebeheer die bedrijven van elke omvang helpt deals slimmer, beter...

Salesforce Sales Cloud

4,4
#2 alternatief voor SugarCRM
Heb je de oplossingen voor kleine bedrijven van Salesforce al gezien? Sales Cloud is een aanpasbaar CRM-platform dat...

Salesforce Retail CRM

4,6
#3 alternatief voor SugarCRM
Salesforce Retail CRM is a cloud-based retail management system that helps eCommerce businesses analyze shoppers’ needs...

HubSpot CRM

4,5
#4 alternatief voor SugarCRM
Bespaar waardevolle verkooptijd met HubSpot CRM, dat zorgt voor alle kleine details van het opnemen van telefoongesprekk...

Reviews

Totaalscore

3,8 /5
(368)
Prijs-kwaliteitverhouding
3,8/5
Functies
3,8/5
Gebruiksgemak
3,6/5
Klantenondersteuning
3,7/5

Heb je SugarCRM al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

Schrijf een review!
5 van 368 reviews worden weergegeven
Victoria
Totaalscore
  • Sector: Olie en energie
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Excellent Community CRM

Beoordeeld op 12/2/2019

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and...

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.

Pluspunten

I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.

Minpunten

SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.

Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Indeed a great CRM with effective results

Beoordeeld op 26/5/2019

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work...

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.

Pluspunten

I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.

Minpunten

I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.

Overwogen alternatieven

Zoho CRM en Salesforce Sales Cloud

Redenen om over te stappen op SugarCRM

We choose this because it has strong customer support team and it is less expensive compared to there products.
Julia Maria
Totaalscore
  • Sector: Informatiediensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

A complete history of calls, emails, and customers in one location only

Beoordeeld op 7/7/2022

SugarCRM offers you a way to monitor all the clients and leaflet details so you can keep everyone...

SugarCRM offers you a way to monitor all the clients and leaflet details so you can keep everyone within the business on the same page, from ads to distribution to support to everyone to work with a system to get a detailed view of what is going on for each and every customer and future buyers. This is where I can show the details that are most important for my day, whether it is my channeling of potential clients, the weekly operation and predictions from my staff, or my allocated customer service cases. The home page can be personalized for any division of Sample with exactly the right details for every user. The browser bar at the top of the screen is the preferred position, but it can be placed sideways, floating or at the bottom.

Pluspunten

The software provides a robust search feature that allows you to search by name, phone number, and other data values that I need. A standard profile account view would highlight the key information in the configuration of the presentation card, which may include phone number categorizations and to whom the account is allocated, for example. Admin software provided with SugarCRM enables the setup of each screen such that The company wants, including adding personalized infinite areas, changing values on any deployable list, and arranging everything and all. Another main way in which I can use SugarCRM phones or tablets when out of the office, helps you to extract some data through searches and tables, you can quickly call a contact and when you have a call.

Minpunten

You will choose to separate and divide the data into different categories. one way that you might do this is through searches, you will get to sort so many that you can get lost in so much dating.

Randy
Totaalscore
  • Sector: Chemicaliën
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

No Support

Beoordeeld op 23/6/2022

We tried to end the agreement after severalyears of no support. After several months of sending...

We tried to end the agreement after severalyears of no support. After several months of sending emails to a handful of unresponsive people, we decided to send them a few more thousand dollars in hopes that they will delete our data and leave us alone. We don't want to involve lawyers, but that's the next step and ours are aware of the situation.

Pluspunten

The CRM was easy to set up on our own. This was fortunate, because Sugar did not support their product. We paid UpCurve Cloud (3rd party design) to implement, but they didn't help because they did not get support from Sugar either.

Minpunten

There was a total lack of support from the company. It took them weeks to respond to emails and phone calls and the people we talked to were not able to help with the issues and didn't feel empowered to pass along our concerns or even stop our subscription.

Antwoord van SugarCRM

Some good and bad in this review. We are glad that you agree that SugarCRM is easy to implement and thank you for being a customer for these past four years. We are sorry that you had a bad experience with a partner. We do not have any insight into the nature of this dispute in 2018. SugarCRM is committed to supporting our product whether you purchase the product from a partner or directly from us. For access to our award winning customer support team, visit support.sugarcrm.com.

Mashudu Hilary
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Maandelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

An effective software to keep a great relationship with your custormers and clients

Beoordeeld op 2/7/2022

Sugar CRM has been a great software for my business. Ever since I started using it, I have been...

Sugar CRM has been a great software for my business. Ever since I started using it, I have been able to manage and sort out organization structures easily. The way I deliver customer service and manage a relationship with them has changed for the better.

Pluspunten

Sugar CRM as a software is great because it comes with a customizable home page since it is an open source platform. Features such as the new user wizard tool, shortcut bar and downloadable plugins are just ingenious. I like how the software comes in a diverse range of languages which number 9 in total. Sugar CRM provides data and information security meaning I am assured of protection from internal and external corruption which might have dire consequences. The software can be intergrated with other software such as Zendesk, Happy fox or Pardot just to mention a few. Sugar CRM is a very good marketing platform which has aided my small business to grow exponentially. With the software, I am able to keep track of client data and track deals with ease. With the lead management feature, I am able to generate potential business clientele, acquire and manage potential clients up untill the point where a deal can be closed.

Minpunten

From my time using the software I have found the software to be very slow when running through Sugar's own servers. The sheer number of options present on the dashboard can be perplexing, especially for users who might not have much expirience in CRM data models. Lastly, over the years the software has become a bit dated and this has forced me to move to other CRM software such as HubSpot.

5 van 368 worden weergegeven Lees alle reviews

SugarCRM - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over SugarCRM.

SugarCRM kent de volgende prijsmodellen:

  • Vanaf: US$ 49,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Niet beschikbaar

SugarCRM heeft de volgende typische klanten:

11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

SugarCRM ondersteunt de volgende talen:

Engels

SugarCRM ondersteunt de volgende apparaten:

SugarCRM kan worden geïntegreerd met de volgende toepassingen:

Campaign Monitor, CloudAgent, CloudHub, Constant Contact, Epicor, Hootsuite, LiveOps, Mailchimp, Olark, Pardot, SyncApps, WhosOn, Zapier, Zendesk

SugarCRM biedt de volgende ondersteuningsopties:

24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor SugarCRM.