Over SugarCRM

Sales Force Automation (SFA)
Sugar stimuleert de verkoopprestaties door de verkoopmedewerker in staat te stellen contactpersonen en kansen te volgen en te delen, bestaande accounts te beheren en upsell uit te voeren, inkomsten te voorspellen, prestaties te volgen via dashboards, offertes en contracten te beheren, offline te werken via Sugar mobiel en samen te werken via integratie met Microsoft Outlook, Lotus Notes en andere groupware-toepassingen.

Marketing Automation
Sugar sluit de cirkel tussen marketing en de verkoop. Crëer campagnes, voer ze uit en hou ze bij op meerdere kanalen met de campagnewizard. Ontwikkel aantrekkelijke e-mailmarketingprogramma's en leg leads rechtstreeks vast in je CRM-systeem met web-to-lead-formulieren. Beheer en wijs leads toe aan je verkopers en volg het marketingrendement van je programma's.

Klantenondersteuning
Nieuwe klanten werven is veel duurder dan verkopen aan bestaande klanten. Met de klantenondersteuning van Sugar kunnen bedrijven erop vertrouwen dat klantzaken snel en effectief worden afgehandeld. De klantenondersteuning van Sugar centraliseert klantenservice-aanvragen over verschillende kanalen zodat bedrijven inkomende e-mails kunnen beheren, fouten kunnen diagnosticeren, kennis kunnen delen en problemen van klanten kunnen oplossen. Bovendien kunnen bedrijven die zich abonneren op Sugar Enterprise of Sugar Ultimate de kosten voor klantenondersteuning verminderen met het meegeleverde self-serviceportal voor klanten.


Afbeeldingen

SugarCRM Software - 1
SugarCRM Software - 2
SugarCRM Software - 3
SugarCRM Software - 4
SugarCRM Software - 5
SugarCRM Software - 6
SugarCRM Software - 7
SugarCRM Software - 8
Nog %{screenshots_count} andere bekijken
SugarCRM-video
SugarCRM-video
SugarCRM-video
SugarCRM Software - 1
SugarCRM Software - 2
SugarCRM Software - 3
SugarCRM Software - 4
SugarCRM Software - 5
SugarCRM Software - 6
SugarCRM Software - 7
SugarCRM Software - 8

Twijfels over SugarCRM? Vergelijk met een populair alternatief

SugarCRM

3,8 (406)
VS.
Meeste reviews

Beginprijs

US$ 49,00
maand
Geen prijsinformatie gevonden

Prijsopties

Gratis versie
Gratis proefversie
Gratis versie
Gratis proefversie

Functies

127
376

Integraties

54
14

Gebruiksgemak

3,6 (406)
4,0 (783)

Prijs-kwaliteitverhouding

3,8 (406)
4,0 (783)

Klantenservice

3,7 (406)
3,7 (783)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Alternatieven

Odoo

4,1
#1 alternatief voor SugarCRM
Odoo is een volledig geïntegreerd, aanpasbaar, open source pakket van zakelijke toepassingen. Deze alles-in-één...

Bitrix24

4,2
#2 alternatief voor SugarCRM
Bitrix24 is een gratis cloudgebaseerd en open source platform voor samenwerking dat tools biedt voor CRM, documentbeheer...

Freshsales

4,5
#3 alternatief voor SugarCRM
Een complete CRM voor snelle verkoopteams met geïntegreerde telefoon en e-mail, gebruikersgedrag-tracking en lead...

Salesforce for Retail

4,5
#4 alternatief voor SugarCRM
Salesforce Retail CRM is een cloudgebaseerd detailhandelsbeheersysteem waarmee e-commercebedrijven de behoeften van het...

Reviews

Totaalscore

3,8 /5
(406)
Prijs-kwaliteitverhouding
3,8/5
Functies
3,8/5
Gebruiksgemak
3,6/5
Klantenondersteuning
3,7/5

Heb je SugarCRM al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 406 reviews worden weergegeven
Mark
Mark
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

SugarCRM for great for the marketing emails.

Beoordeeld op 9/8/2019

SugarCRM is so great software because it really help us to taking our sales process more faster. It...

SugarCRM is so great software because it really help us to taking our sales process more faster. It really allow the small business companies to track sales, invoices, bills and market to our customers in a better way. This CRM is so easy to use just because of its great users interface. Hence, SugarCRM software makes my life so much easier.

Pluspunten

SugarCRM is one of the best marketing platform which really help small business to grow faster and that's why it is also known as the business market smarter software. The best thing about this software is that it always provide the best customer relationships marketing software. We have been use the SugarCRM software foor the sales and marketing purpose because it has the great ability to customization's. Hence, the users interface is very responsive and the well designed.

Minpunten

The first obvious thing I don't like about this software is that SugarCRM does not have a users-friendly users interface software. The another problem that we faced is that it take a lot of time to setup the everything but the documentations is always great. When we started using this software then we don't find the file manager as so intuitive.

Sarthak
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

SugarCRM is quite efficient for Real Estate Business

Beoordeeld op 8/6/2021

I have launched many products using these Platforms. It helped me a lot in uplifting my business.

I have launched many products using these Platforms. It helped me a lot in uplifting my business.

Pluspunten

It easily gets integrated with many applications.

Minpunten

The process of Installation, and sometimes it hangs m system.

Overwogen alternatieven

Zoho CRM, Salesforce Sales Cloud en SuiteCRM

Redenen om over te stappen op SugarCRM

As compared to the salesforce it is quite underrated while having the same level of productivity.
Josh
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

SugarCRM Review - Walz Scale

Beoordeeld op 16/3/2017

We have been using Sugar for several years, but only in the past six months have we really dug down...

We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar.
To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks!

Pluspunten

I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports...

Minpunten

Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!

LINDA
LINDA
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Very versatile user interface and report generation features are wonderful

Beoordeeld op 27/12/2021

It is quite simple to get started. The search engine is fantastic. It allows us to easily manage a...

It is quite simple to get started. The search engine is fantastic. It allows us to easily manage a large amount of information. The database system may quickly copy the data to some other servers. It is connected with email and is particularly useful for receiving email updates. Several third-party technologies, like Act-On, can be integrated.

Pluspunten

Dashboard collaboration now makes business-critical data accessible to those who require it. The total features ensured that the common perception of a CRM will now shift from a pragmatic, reviewable database to an operational, process-driven platform which will save time, generate benefits, and, as the motto states, "Do the job for you."

Minpunten

The user interface is not very inviting. The customer experience is mediocre. It does not allow for multiple device logins. As a result, it might be difficult to use occasionally. The smartphone app should be improved, since it does not feel up to all the same grade and appears to be a mistake. Keep in mind that many customers are out in the workplace and may not always be seated beside a pc.

Deepa
Deepa
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Make more sales with SugarCRM

Beoordeeld op 17/9/2022

Pluspunten

SugarCRM has a good support team, which makes it a reliable system that is easy to use and maintain. The process of adding leads, nurturing them is way easy. We can create segment anytime using the filters.

Minpunten

I feel user interface can be improved. The UI look bit outdated. There is again possibility that the user experience could have been improved. The platform might be times when it is bit slow time to time.

5 van 406 worden weergegeven Lees alle reviews

SugarCRM - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over SugarCRM.

SugarCRM kent de volgende prijsmodellen:

  • Vanaf: US$ 49,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

SugarCRM heeft de volgende typische klanten:

11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

SugarCRM ondersteunt de volgende talen:

Duits, Engels, Frans, Italiaans, Spaans

SugarCRM ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

SugarCRM kan worden geïntegreerd met de volgende toepassingen:

8x8 Cloud Communication Platform, Acuity Scheduling, Aircall, AmazingMail, Brevo, CData Arc, Campaign Monitor by Marigold, ChatGPT, CloudAgent, CloudHub, Constant Contact, DealHub, DocuSign, Drift, Dropbox Business, Epicor, Google Maps, Hootsuite, HubSpot CMS Hub, HubSpot CRM, HubSpot Sales Hub, Jira, LinkedIn Smart Connector, LiveOps, Mailchimp, Marketo Engage, Marketo Sales Connect, Oktopost, Olark, PandaDoc, PhoneBurner, QuickBooks, Quickbooks Pro, RT DocuSign, RingCentral Engage Digital, RingCentral Engage Voice, RingCentral Meetings, Ringover, SAP ERP, SalesLoft, Salesforce Marketing Cloud Account Engagement, Shopify, Shopify AX Connect, Shopify Collabs, Shopify POS, Shopify Plus, Slack, SyncApps, Triblio, Typeform, WhosOn, Zapier, Zendesk Suite, sales-i

SugarCRM biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor SugarCRM.