Nexternal Solutions

Pluspunten

Nexternal is straightforward and intuitive. We are able to easily manage our large customer database and run both our daily and wine club orders. The online store is great and the third party integrations with UPS, FEDEX and Ship Compliant and MailChimp are invaluable to our team. In the past we relied heavily on phone sales for special releases. We were able to successfully transition all releases to online offers and use the phone to complement the store. Nexternal allows us to keep detailed customer records that further enhance our customer engagement and give our sales team the ability to make lasting relationships. We have asked for features in the past and they have implemented them almost immediately after suggestion. They also have an integrated POS system if you choose to add that to your brick and mortar location.

Minpunten

The search options are endless and can sometimes be confusing for our sales team. It is a challenge to adjust prior month orders and find credits or refunds owed.

Pluspunten

If you do in house shipping it does have great integration with UPS to pull the amount you're paying and build in any additional charges you would like to add.

Minpunten

Pulling reports and viewing the data the way you want to see it can be very difficult. It can be fairly easy to use because it is very simple, but that means you have less data to work with in the long term.

Pluspunten

There seems to be no limit to my ability to present products to my customers; I can offer the same items at multiple retail price points, I can include videos, PDF's, lots of images.... very flexible! Also, the REPORTING is excellent! The best part is the outstanding customer support I receive.

Minpunten

Tax reporting has some 'gaps'. Also, the ability to do price-changes when you have multiple retails is challenging.

Pluspunten

Ease of use and it's flexibility. Can get trainees started on it very quickly, although there are some reports that aren't quite so beginner-friendly, it's easy to get them started on the program and then can easily just start them w/ easier reports, and move onto to the more difficult reports to run, piece of cake. Great because trainees can learn progressively. Updates to Nexternal are regular, and their support isn't outsourced overseas, which is great to see these days.

Minpunten

Some things just require you to have an "ah-ha!" moment and then what sometimes seems overwhelming just becomes a whole lot easier. No issue when working on a team and someone familiar with the program is teaching you, but could be a con if you are teaching yourself. Watch some youtube tutorials and you'll be all set to go.

Pluspunten

We have used Nexternal for 2 years and Hughjump in our tasting room for almost a year and a half. It is a very user friendly program and contain a lot of useful information about our inventory control and sales.

Minpunten

Some of the reports are difficult to run. A list of who purchased a single inventory item in alpha order