Kickserv

Populaire en zeer gebruiksvriendelijke software voor het runnen van een servicebedrijf

Over Kickserv

Gebouwd en vertrouwd door duizenden serviceprofessionals. Kickserv biedt compleet taakbeheer en customer relationship management (CRM), planning, schattingen, mobiele toegang, facturering, verzending en meer. Kickserv synchroniseert ook met QuickBooks Desktop en Online en Xero, zodat gebruikers geen dubbele invoer hoeven te doen en tijd en geld kunnen besparen.

Kickserv is ontworpen voor loodgieters, HVAC, computerreparateurs, elektriciens, klusjesmannen, tapijtreiniging, landschapsarchitectuur en gazononderhoud, schoonmaakservice, ongediertebestrijding en nog veel meer sectoren. Kickserv helpt bij het beheren van biedingen en schattingen, taken, planning, dispatch, facturering en taken met een gedeelde online agenda waar je taken kunt voltooien. Als je Quickbooks gebruikt, heeft dit platform een naadloze tweerichtingsintegratie zonder dubbele invoer.

Gebruikers kunnen in één oogopslag zien hoe hun bedrijf presteert. Met Kickserv zijn leads, taken en facturen allemaal onder handbereik van de gebruiker. Dankzij de geautomatiseerde statussen van Kickserv kunnen gebruikers eenvoudig al hun werk bijhouden. Van het sluiten van een lead en het beheren van een team tot het innen van betalingen van klanten, Kickserv helpt bedrijven soepel te draaien met tools die het hele team gemakkelijk kan gebruiken.

Prijzen vanaf:

US$ 47,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Klanten

  • Freelancers
  • Kleine bedrijven (2-50)
  • Middelgrote bedrijven (51-500)
  • Grote ondernemingen (500 en meer)

Implementatie

  • Cloudgebaseerd
  • On-premise

Markten

Australië, Canada, Verenigd Koninkrijk, Verenigde Staten

Ondersteunde talen

Engels

Prijzen vanaf:

US$ 47,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Afbeeldingen

Kickserv Software - 1
Kickserv Software - 2
Kickserv Software - 3
Kickserv Software - 4
Kickserv Software - 5
Nog %{screenshots_count} andere bekijken
Kickserv-video
Kickserv Software - 1
Kickserv Software - 2
Kickserv Software - 3
Kickserv Software - 4
Kickserv Software - 5

Functies

Totaal aantal functies van Kickserv: 137

  • API
  • Aanpasbare branding
  • Aanpasbare formulieren
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Aanpasbare velden
  • Activiteiten volgen
  • Activiteitendashboard
  • Administratie
  • Afspraakplanning
  • Afsprakenbeheer
  • Apparatuurbeheer
  • Beeldregistratie
  • Beheer van technici
  • Beschikbaarheidsbeheer
  • Beschikbaarheidsindicator
  • Bestandsopslag
  • Betaal- en kredietkaarten verwerken
  • Betalingen innen in de buitendienst
  • Betalingen verwerken
  • Bevestigingen/herinneringen
  • Biedingsbeheer
  • CRM
  • Chemicaliëngebruik bijhouden
  • Commerciële verhuizingen
  • Communicatiebeheer
  • Communicatiemanagement
  • Contactenbeheer
  • Contactendatabase
  • Contract- en licentiebeheer
  • Digitale handtekening
  • Documenten opslaan
  • Documentimaging
  • E-mailbeheer
  • E-mailwaarschuwingen
  • Elektronische betalingen
  • Elektronische formulieren
  • Elektronische handtekening
  • Enquêtes en feedback
  • Factureren
  • Factuurbeheer
  • Factuurverwerking
  • Financieel beheer
  • Foto's en afbeeldingen
  • GPS
  • Garanties bijhouden
  • Geautomatiseerde planning
  • Gegevens importeren en exporteren
  • Geografische kaarten
  • Herhaalfacturering
  • Herinneringen
  • Inkoop en ontvangst
  • Inkooporderbeheer
  • Intakebeheer
  • Integratie in de administratie
  • Integraties van derden
  • Interactie bijhouden
  • Kalendersynchronisatie
  • Kansenbehee
  • Klantenbeheer
  • Klantenbeheer
  • Klantendatabase
  • Klantenportal
  • Klantenportal
  • Klantgeschiedenis
  • Kosten bijhouden
  • Leads beheren
  • Locatie bijhouden
  • Lokale verhuizingen
  • Marketingautomatisering
  • Messaging
  • Mobiele app
  • Mobiele betalingen
  • Mobiele toegang
  • Mobiele waarschuwingen
  • Multilocatie
  • Offertes
  • Onderhoudsplanning
  • Ongediertebestrijding bijhouden
  • Online betalingen
  • Online reserveren
  • Online tijdklok
  • Opnieuw plannen
  • Personeelsbeheer
  • Personeelsplanning
  • Pesticidegebruik bijhouden
  • Plannen
  • Preventief onderhoud
  • Productiekosten
  • QuickBooks-integratie
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime controle
  • Realtime gegevens
  • Realtime planning
  • Realtime rapportage
  • Realtime updates
  • Reparatietickets
  • Reserveringsbeheer
  • Resources plannen
  • Routebeheer
  • Routering
  • Schattingen
  • Servicegeschiedenis
  • Slepen en neerzetten
  • Status bijhouden
  • Taakbeheer
  • Taakplanning
  • Taakplanning
  • Terugkerende afspraken
  • Terugkerende orders
  • Terugkerende taken
  • Tijd bijhouden
  • Tijd en onkosten bijhouden
  • Toegangsopties/machtigingen
  • Vastgoedlay-out
  • Vastleggen van mobiele ondertekening
  • Verhuizingen van leger en overheidsinstellingen
  • Verwerking van creditcards
  • Verzendbeheer
  • Voor HVAC-bedrijven
  • Voor commerciële en/of industriële installateurs
  • Voor conciërgediensten
  • Voor de buitendienst
  • Voor de installatiebranche
  • Voor klusbedrijven
  • Voor ongediertebestrijders
  • Voor tapijtreinigingsbedrijven
  • Voor verhuisbedrijven
  • Waarschuwingen/Meldingen
  • Werk bijhouden
  • Werkgeschiedenis
  • Werkorderbeheer
  • Werkorders maken
  • Workflowbeheer
  • Zelfserviceportal
  • Zoeken/filteren

Alternatieven

Tigerpaw Software

3,7
#1 alternatief voor Kickserv
Tigerpaw One business management software provides everything you need to begin the automation process, increase...

Sage 300 Construction and Real Estate

4,0
#2 alternatief voor Kickserv
Sage 300 Construction and Real Estate biedt een complete oplossing voor het beheer van bouwprojecten.

Salesforce Field Service

4,2
#3 alternatief voor Kickserv
Field Service Lightning van Salesforce is een cloudgebaseerd platform voor buitendienstbeheer dat is ontworpen om...

Highrise

4,5
#4 alternatief voor Kickserv
Eenvoudige CRM voor het opslaan, delen en beheren van leads en prospects, communiceren met teamleden en beheren van...

Reviews

Totaalscore

4,4 /5
(332)
Prijs-kwaliteitverhouding
4,4/5
Functies
4,1/5
Gebruiksgemak
4,4/5
Klantenondersteuning
4,4/5

Heb je Kickserv al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 332 reviews worden weergegeven
Ted
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Excellent functionality and ease of use

Beoordeeld op 29/11/2018

Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The...

Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The Quikbooks integration saves us time and money because we only enter customer info once.

Pluspunten

Kickserv enabled us to scale up the business and offers us excellent tracking for billing, communication, and customer service.

Minpunten

There are no issues or downside for my company.

Antwoord van Kickserv

Thank you Ted. Your loyalty and willingness to take a moment to give us feedback is worth a lot to us. I hope it also helps others.
Cheers!

Doug
Totaalscore
  • Sector: Muziek
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Servicing Company - Long-time User

Beoordeeld op 23/11/2021

Generally very good.

Generally very good.

Pluspunten

- As a CRM software, we are able to manage all of our customers, scheduling, invoicing and reporting (not as bookkeeping or Financial Statements) in a generally good way.
- The inter-connectionedness of the various parts of the software makes it easy to navigate from one function to another.
- Although there has been some down time (which can be very difficult because we cannot function), but over the long-term it has not be crucial. Being an online CRM allows me to use any device.
- We are able to save virtually anything (pics, docs, etc.) for future use, which has been crucially important to us.
- The integration with Stripe for payment from our customers is now essential to our processes. It has worked flawlessly, easy to use, and easy to deal with Stripe for various things we need to do, including refunds.
- It works well for both our field service and in-shop jobs. This is crucial because using two systems would be very difficult.
-We are easily able to tailor the Products/Services, pricing, descriptions, to our specific needs - not being locked into some format that we don't like.

Minpunten

- Support is sometimes tedious.
- New features added (if we find out about them at all) can be very disruptive to our processes, and confusing. While some of them make sense in a wider world, they sometimes are baffling and frustrating in our business.
- We have 2 locations (and hope to have many more) and need to have separate systems. Kickserv requires us to use separate browsers for each. How are we going to be able to do that with 5 or 10 locations? And we're finding that some functions (e.g. access to support!) are no longer working on Firefox, one of the best and most popular browsers available. This is a serious problem for us.
- Although a great deal of our business is field work, we do not/cannot use the mobile app with our techs because it is far too limiting. They need to be able to access much more information than what is available to them, and so we have them login through a browser on their phones.
- There are essential functions that we have to do in business that Kickserv has not been able to program into the system (even when we offered to pay big $ to get them). E.g. There are several email templates, and auto sending emails: We need one to be sent as a follow up to Jobs, and another (sent out 6 or 12 months later) to remind people to schedule services . We have to do all of this manually, and would love to find a way to get it done automatically. Summary: Some things are hard to get into the software that other companies would also make good use of.

Antwoord van KickServ

Thank you Doug for your continued support and taking the time to leave us some feedback. We greatly appreciate it. Know that your feedback does not fall on deaf ears and we are always working on ways to improve Kickserv.

Josh
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Lack of response to concerns. Converted us to new platform a day early while open.

Beoordeeld op 16/2/2017

Our experience with this software was average until the migration from SSK to Kickserv.

1) Our...

Our experience with this software was average until the migration from SSK to Kickserv.

1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning.
2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result.
3) The only response we have gotten from Kickserv is "Sorry about the confusion".
4) Responses to issues about the new platform are not helpful and delayed.
5) Cannot upload certain file-types as attachments (Old SSK allowed anything)
6) Editing estimates does not work correctly
7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items.
8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one".
9) None of our questions or issues have been resolved.

Pluspunten

drag and drop capabilities

Minpunten

Since switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful

Antwoord van Kickserv

The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file types. I have requested for your company to send us any file types that seem to not upload. Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time. We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs.
We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward.

Katielynn
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best Value for Scheduling/invoicing software

Beoordeeld op 23/11/2021

Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty...

Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty easily, along with ample help from the support team. Whenever I experience a problem, I receive help via the chat function from the same customer support members who are quick to provide solutions.

Pluspunten

This product makes it easy to store a lot of data for our business including customers, project history, photos of job sites, notes for customers, dispatching crews to jobs, invoicing customers.

Minpunten

We experience some software bugs throughout use, which are often resolved with time. If I delete something on accident, there is not an undo button. If we change an estimate for a customer, there is no easy access to old records of past versions of the estimate unless we duplicate them every time we make a change. This can put us in a situation sometimes we are trying to substantiate claims to contractors about original estimates and the changes we made. Sometimes Kickserv will not work at all for a short period of time while our crews are on jobsites trying to upload photos/information or find their next jobsite, though this fairly rare. I wish there was an option to not allow credit card payments for certain invoices such as our contractors who are much larger jobs. Though, we have worked around this with different options such as sending a PDF instead.

Overwogen alternatieven

ServiceTitan

Redenen om over te stappen op Kickserv

I did a one hour conference call with the ServiceTitan team and the platform seemed like it would be difficult to learn and was extremely expensive. They promised we would save money with the efficiencies the program would provide, but I just did not see it. Many of the functions they provided were completely unnecessary for our business when considering the cost of their service.

Antwoord van KickServ

Thank you for taking the time to leave us a review, as well as continuing to support us, Katielynn. If you encounter anymore issues, please don't hesitate to reach out. We will be happy to assist you with resolving any issues.

Richard
Totaalscore
  • Sector: Milieudiensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

#1 in Customer Relationship Management & Dispatching software

Beoordeeld op 12/5/2021

Kickserv has streamlined my service-based business. It's easy to use for dispatching and task...

Kickserv has streamlined my service-based business. It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.

Pluspunten

It is easy to start using the kickserv system, especially since they have such a phenomenal support staff

Minpunten

I have used this software for over 8 years and the ONLY thing I still would like to see is a more robust search ability. For example, if I were to look for every job that I did "carpet cleaning," I would get a list (instead of having to pull a report).

Overwogen alternatieven

Salesforce Field Service en Highrise

Redenen om over te stappen op Kickserv

Easy of use with all of the integrations I need to grow my business.

Antwoord van KickServ

Hello Richard - You have been a fabulous advocate of Kickserv over the years. I'm glade we are helping your business.

5 van 332 worden weergegeven Lees alle reviews

Kickserv - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Kickserv.

Kickserv kent de volgende prijsmodellen:

  • Vanaf: US$ 47,00/maand
  • Prijsmodel: Gratis versie, Abonnement
  • Gratis proef: Beschikbaar

Kickserv heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50

Kickserv ondersteunt de volgende talen:

Engels

Kickserv ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

Kickserv kan worden geïntegreerd met de volgende toepassingen:

Dropbox Business, Google Calendar, Google Contacts, Mailchimp, Microsoft Excel, Microsoft Outlook, Podium, QuickBooks, QuickBooks Online Advanced, Quickbooks Online, Stripe, Xero

Kickserv biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Kickserv.