---
description: Gedetailleerde beoordelingen over ALVAO Service Desk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk ALVAO Service Desk met soortgelijke producten dankzij GetApp België.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ALVAO Service Desk reviews, prijzen en scores | GetApp België 2026
---

Breadcrumb: [Startpagina](/) > [ IT-ticketing systemen](/directory/3479/it-ticketing-systems/software) > [ALVAO Service Desk](/software/2067614/alvao-service-desk)

# ALVAO Service Desk

Canonical: https://www.getapp.be/software/2067614/alvao-service-desk

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> ALVAO Service Desk helpt bedrijven taken en verzoeken te stroomlijnen op een uniforme self-serviceportal. Gebruikers kunnen workflows automatiseren, tickets aan het team toewijzen, activa beheren en meer.
> 
> Oordeel: score van **4.6/5** door 29 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **4.6/5** | 29 Reviews |
| Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews |
| Functies | 4.4/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: ALVAO
- **Opgericht**: 1999

## Commerciële context

- **Beginprijs**: US$ 36,00
- **Prijsmodel**:  (Gratis proefversie)
- **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Windows (lokaal), Android (mobiel), iPhone (mobiel)
- **Ondersteunde talen**: Duits, Engels, Pools, Slowaaks, Tsjechisch
- **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 208 meer

## Functies

- AI Copilot
- API
- Aanpasbare branding
- Aanpasbare formulieren
- Aanpasbare rapporten
- Aanpasbare sjablonen
- Aanpasbare velden
- Activiteiten volgen
- Activiteitendashboard
- Alerts/Escalation
- Analyse
- Asset Lifecycle Management
- Assets volgen
- Auditbeheer
- Auditing van problemen
- Audittrail
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Beheer van problemen
- Beheer van serviceverzoeken

## Integraties (28 in totaal)

- ALVAO Asset Management
- Azure DevOps
- Azure DevOps Server
- Copilot
- Easy8
- Grafana
- Helios
- JIRA Service Management
- Jamf Now
- Jira
- Lansweeper
- Microsoft 365
- Microsoft Azure
- Microsoft Entra Verified ID
- Microsoft Excel

... en 13 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [ IT-ticketing systemen](https://www.getapp.be/directory/3479/it-ticketing-systems/software)

## Gerelateerde categorieën

- [ IT-ticketing systemen](https://www.getapp.be/directory/3479/it-ticketing-systems/software)
- [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software)
- [ITSM-software (IT-service management)](https://www.getapp.be/directory/292/it-service-management-itsm/software)
- [ICT-beheersoftware](https://www.getapp.be/directory/771/it-management/software)
- [Issue tracking software](https://www.getapp.be/directory/580/issue-tracking/software)

## Alternatieven

1. [Freshservice](https://www.getapp.be/software/91351/freshservice) — 4.5/5 (714 reviews)
2. [Milvus](https://www.getapp.be/software/132287/milvus) — 4.8/5 (298 reviews)
3. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1781 reviews)
4. [JIRA Service Management](https://www.getapp.be/software/91811/jira-service-management) — 4.5/5 (770 reviews)
5. [SysAid](https://www.getapp.be/software/90863/sysaid) — 4.5/5 (519 reviews)

## Reviews

### "Great product and the support team" — 5.0/5

> **Lukáš** | *10 april 2025* | Overheidsadministratie | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Many of our processes were too manual and relied on paper and emails. ALVAO helped us automate most of these processes, saving us a lot of time and work. What I really like is the ease of customizing forms and workflows so we can figure out any scenario and capture the information we need to resolve tickets. Also the support team is extremly helpfull and friendly.
> 
> **Minpunten**: We are in a highly regulated industry, so we can't use the system to its full extent.
> 
> Reduce manual processes and tasks and automate key processes that take too much of my team's time.

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### "Great Ticket System" — 5.0/5

> **Ondřej** | *3 december 2025* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Alvao help us with: 
- everyday ticket management
- The intuitive interface helps users to adapt system very quickly
-  workflow automatization
> 
> **Minpunten**: Sometimes it is a little bit slow, but overall it has fast response most of the time.
Wider setting options in the area of color scheme.
> 
> Before Alvao, there was a system that was not clear and difficult to work with. Now with Alvao, work is clearer, faster, and easier for users.

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### "ALVAO Service Desk" — 3.0/5

> **Martin** | *23 april 2020* | Automotive | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: Useful and universal tool for ESM
ITSM/ITIL support
Quite a few interesting functionalities
Connection with AM tool
Console and WebApp for users
> 
> **Minpunten**: Worse, more complicated, inconsistent UX
Deploy of customization aren't easy and complex
Poor support and FIX release (long time bug repair)
New/updated functionality and improvements comming too late
Missing function of User Activity Monitoring tool which has been retired
Poor function improvements for the SDC (just WA development preference)
In some cases bad license terms and pricing
> 
> We currently use the ALVAO SD primarily for IT processes, and part of Purchasing and Marketing activities.

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### "Pretty decent ticketing system" — 4.0/5

> **Frantisek** | *17 april 2025* | Automotive | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: ALVAO server as a single point of contact for our organization. The ability to easily create custom workflows and system customization allows us to use the system for a wide range of agendas such as HR, Facilitie, Logistics, etc.
> 
> **Minpunten**: There is a room for improvement in the reporting.
> 
> Compared to our previous legacy system, ALVAO allows us to integrate the system with our existing infrastructure, and the interface is easy to use, making it easy for users to work with.

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### "Realy good product for IT management" — 4.0/5

> **Jaroslav** | *10 april 2025* | Meubels | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: ALVAO is a single point of contact for all our employees. The tool is very flexible so we started to use beyond IT to HR and other agenda so the solution brings a real value to whole organization. Also we integrated ALVAO with our network discovery systems, so we can easily manage all security events within one place.
> 
> **Minpunten**: I can not find anything that would not be sufficient for our needs.
> 
> Before ALVAO we got all requeste by phone, emails or in person, making difficult to manage it. The system helped us to eliminates it and create just one channel for all issues and requests.

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## Links

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| en-AU | <https://www.getapp.com.au/software/2067614/alvao-service-desk> |
| en-CA | <https://www.getapp.ca/software/2067614/alvao-service-desk> |
| en-GB | <https://www.getapp.co.uk/software/2067614/alvao-service-desk> |
| en-IE | <https://www.getapp.ie/software/2067614/alvao-service-desk> |
| en-NZ | <https://www.getapp.co.nz/software/2067614/alvao-service-desk> |
| en-SG | <https://www.getapp.sg/software/2067614/alvao-service-desk> |
| en-ZA | <https://www.getapp.za.com/software/2067614/alvao-service-desk> |
| nl | <https://www.getapp.nl/software/2067614/alvao-service-desk> |
| nl-BE | <https://www.getapp.be/software/2067614/alvao-service-desk> |

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