Over Tiledesk

Tiledesk allows businesses to engage with customers throughout their journey. It offers different functionalities, from lead generation to post-sales, from WhatsApp to your website.

Teams can create automated lead-gen campaigns and get live updates on leads' activity across all channels. Users can generate leads through corporate websites, convert them into customers and start engaging with them on mobile applications. Businesses can also create an engaging customer experience by using AI-powered chatbots on Facebook Messenger or WhatsApp.

Visit https://tiledesk.com/ for more details.

Prijzen vanaf:

€ 5,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Tiledesk

Klanten

  • Freelancers
  • Kleine bedrijven (2-50)
  • Middelgrote bedrijven (51-500)
  • Grote ondernemingen (500 en meer)

Implementatie

  • Cloudgebaseerd
  • On-premise

Markten

Andorra, Verenigde Arabische Emiraten, Afghanistan, Antigua en Barbuda, Anguilla , Albanië, Armenië, Angola, Argentinië, Amerikaans-Samoa, Oostenrijk, Australië, Aruba, Åland, Azerbeidzjan, Bosnië en Herzegovina, Barbados, Bangladesh, België, Burkina Faso, Bulgarije, Bahrein, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazilië, Bahama’s, Bhutan, Botswana, Belarus, Belize, Canada, Congo-Kinshasa, Centraal-Afrikaanse Republiek, Congo-Brazzaville, Zwitserland, Cookeilanden, Chili, Kameroen, China, Colombia, Costa Rica, Cuba, Kaapverdië, Cyprus, Tsjechië, Duitsland, Djibouti, Denemarken, Dominica, Dominicaanse Republiek, Algerije, Ecuador, Estland, Egypte, Eritrea, Spanje, Ethiopië, Finland, Fiji, Falklandeilanden, Micronesia, Faeröer, Frankrijk, Gabon, Verenigd Koninkrijk, Grenada, Georgië, Frans-Guyana, Guernsey, Ghana, Gibraltar, Groenland, Gambia, Guinee, Guadeloupe, Equatoriaal-Guinea, Griekenland, Guatemala, Guam, Guinee-Bissau, Guyana, Hongkong SAR van China, Honduras, Kroatië, Haïti, Hongarije, Indonesië, Ierland, Israël, Isle of Man, India, Irak, Iran, IJsland, Italië, Jersey, Jamaica, Jordanië, Japan, Kenia, Kirgizië, Cambodja, Kiribati, Comoren, Saint Kitts en Nevis, Zuid-Korea, Koeweit, Kaaimaneilanden, Kazachstan, Laos, Libanon, Saint Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Litouwen, Luxemburg, Letland, Libië, Marokko, Monaco, Moldavië, Montenegro, Saint-Martin, Madagaskar, Marshalleilanden, Noord-Macedonië, Mali, Myanmar (Birma), Mongolië, Macau SAR van China, Noordelijke Marianen, Martinique, Mauritanië, Montserrat, Malta, Mauritius, Maldiven, Malawi, Mexico, Maleisië, Mozambique, Namibië, Nieuw-Caledonië, Niger, Norfolk, Nigeria, Nicaragua, Nederland, Noorwegen, Nepal, Nauru, Nieuw-Zeeland, Oman, Panama, Peru, Frans-Polynesië, Papoea-Nieuw-Guinea, Filipijnen, Pakistan, Polen, Saint-Pierre en Miquelon, Puerto Rico, Palestijnse gebieden, Portugal, Palau, Paraguay, Qatar, Réunion, Roemenië, Servië, Rusland, Rwanda, Saoedi-Arabië, Salomonseilanden, Seychellen, Soedan, Zweden, Singapore, Sint-Helena, Slovenië, Spitsbergen en Jan Mayen, Slowakije, Sierra Leone, San Marino, Senegal, Somalië, Suriname, Sao Tomé en Principe, El Salvador, Syrië, Eswatini, Turks- en Caicoseilanden, Tsjaad, Togo, Thailand, Tadzjikistan, Oost-Timor, Turkmenistan, Tunesië, Tonga, Turkije, Trinidad en Tobago, Tuvalu, Taiwan, Tanzania, Oekraïne, Oeganda, Verenigde Staten, Uruguay, Oezbekistan, Vaticaanstad, Saint Vincent en de Grenadines, Venezuela, Britse Maagdeneilanden, Amerikaanse Maagdeneilanden, Vietnam, Vanuatu, Wallis en Futuna, Samoa, Jemen, Mayotte, Zuid-Afrika, Zambia, Zimbabwe

Ondersteunde talen

Arabisch, Chinees, Duits, Engels, Frans , Italiaans, Kazachs, Oekraïens, Portugees, Russisch, Servisch, Spaans, Turks, Zweeds

Prijzen vanaf:

€ 5,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Tiledesk

Afbeeldingen

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Functies

Totaal aantal functies van Tiledesk: 60

  • AI/machine learning
  • API
  • Aanpasbare branding
  • Aanpasbare velden
  • Activiteiten volgen
  • Activiteitendashboard
  • Analyse van klantenservices
  • Autoresponders
  • Beheer van meerdere kanalen
  • Beheer van supporttickets
  • Bestanden delen
  • Bestandsoverdracht
  • Bewaking
  • CRM
  • Chatbot
  • Chatten/messaging
  • Chattranscriptie
  • Codevrije ontwikkeling
  • Communicatie via meerdere kanalen
  • Configureerbare workflow
  • Contactenbeheer
  • Contactendatabase
  • Contentbeheer
  • Door gebeurtenissen geactiveerde acties
  • Doorgave menselijke medewerker
  • E-mailbeheer
  • Een-op-een berichten
  • Eenmalige aanmelding
  • Enquêtes en feedback
  • Feedbackbeheer
  • Geotargeting
  • Gestandaardiseerde antwoorden
  • Integratie van sociale media
  • Integraties van derden
  • Intentieherkenning
  • Kennisbankbeheer
  • Klantgeschiedenis
  • Leadkwalificatie
  • Leads vastleggen
  • Live chatten
  • Markeren
  • Mobiele toegang
  • Offline formulier
  • Overdrachten en routering
  • Prestatiemeetwaarden
  • Proactief chatten
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime controle
  • Realtime gegevens
  • Realtime gesprekken
  • Realtime meldingen
  • Sjabloonbeheer
  • Slepen en neerzetten
  • Transcripten/chatgeschiedenis
  • Verwerking van natuurlijke taal (NLP)
  • Voor meerdere talen
  • Vooraf geconfigureerde bot
  • Zoeken/filteren

Alternatieven

Mobile Text Alerts

4,6
#1 alternatief voor Tiledesk
Mobile Text Alerts is een cloudgebaseerde oplossing voor sms-marketing die is ontworpen om online bedrijven, clubs en...

Lucky Orange

4,7
#2 alternatief voor Tiledesk
Lucky Orange is een alles-in-één pakket voor conversie-optimalisatie die website-eigenaren helpt afhakingen in het...

Slack

4,7
#3 alternatief voor Tiledesk
Slack is één enkele werkruimte die gebruikers verbindt met de mensen en hulpmiddelen waarmee ze elke dag werken,...

Freshdesk

4,5
#4 alternatief voor Tiledesk
Freshdesk is cloudgebaseerde, omnichannel klantenservice software voor bedrijven van elke omvang, met oplossingen die...

Reviews

Totaalscore

4,6 /5
(56)
Prijs-kwaliteitverhouding
4,6/5
Functies
4,4/5
Gebruiksgemak
4,6/5
Klantenondersteuning
4,6/5

Heb je Tiledesk al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 56 reviews worden weergegeven
Frinto
Totaalscore
  • Sector: Managementconsulting
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

All in one open source chat software for promoting customer engagement and interaction !

Beoordeeld op 23/11/2022

Overall, it's a great product to use and experience. Wonderful functionalities with extreme...

Overall, it's a great product to use and experience. Wonderful functionalities with extreme usability for achieving this at its best. level of Customer engagement and interaction has attained a different level of exposure and rapport due to this. The platform is dynamic and keep offering lot of features and utilities for using this full fledge in full capacity. Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.

Pluspunten

The features inbuilt in this free open source chat software is just amazing. It is equipped with Chatbots which facilitates live chatting seamlessly without any trouble. Their Live chat service is available in local languages 24/7 which is quite useful for our vertical dealing with training pan india where training requirement calls from pan india are being engaged and queries are addressed properly with complete evidence and recording. Also, we are using their smart AI driven chat bot service for engaging with our vendors, partner and clients to establish better relation and move together constructively. Highly reliable and stable software as it never shows any sign of shut down or slowdown which is awesome. Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy. Customer service is our prime motto and we are achieving this through Tiledesk.

Minpunten

Well, there is no problem in the software as such. Though, we request for bringing some annual subscription models with low, medium and premium pricing involvement so that customer segregation and category can be differentiated easily and their unique /customized requirement can be fulfilled with special focus and attention. It should be researched first and then after analyzing primary and secondary data and then pulling some insights can help in achieving this.

Overwogen alternatieven

Tidio, Lucky Orange, Birdeye en Mobile Text Alerts

Redenen om over te stappen op Tiledesk

Tiledesk is a free and open source for chatting and customer engagement . It helps in gathering customer insights efficiently through their AI driven chat bot and good capabilities of Customer Service Management. All chats are stored securely and are retrievable anytime, anywhere in secure mode. Every single chat is encrypted and there cannot be any data loss or leak under any circumstance. Due to low price, high security and efficient chatting features, it is highly recommended and chosen by majority
Shrinkhala
Totaalscore
  • Sector: Managementconsulting
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Go for advance featured open-source conversation with Tiledesk platform. Most promising live...

Beoordeeld op 29/11/2022

It's superb so far. one of the most fastest and seamless conversational platform which helps in...

It's superb so far. one of the most fastest and seamless conversational platform which helps in channelizing the end to end communication channel. The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective. No lag in messaging and can work with low internet bandwidth as well. All-in-one best AI driven conversational platform for business and users.

Pluspunten

Best-in-class go to conversational platform for business conversations Advanced features are embedded in the platform to make the conversation hassle free and an easy go to activity. It has lot of features like private conversations and features of mention and tag within any group conversations.It does not require very high network bandwidth and internet connectivity. It can work with low bandwidth as well.Unified messaging and Chatbot services are one of its own kind in Tiledesk platform. Chatbots works quite efficiently and the app is built with lot of intuitive and interactive templates to make the conversations effective and meaningful.

Minpunten

No problem with the software as such. I liked all the features as all the features are enabler and lead to effective conversation within the businesses. We often face upgradation and integration issue which leads to compatibility issue sometimes. It's annual subscription model can be made more lucrative by adding more and more new and innovative features which can add value addition to end to end communication channel.

Overwogen alternatieven

Freshdesk, Zoho Desk, Slack, Birdeye en Intercom

Redenen om over te stappen op Tiledesk

Tiledesk is the best of all as it brings the seamless communication channel in lowest price possible and ensure the essence of communication remains intact. Customers are giving high rating to this software due to wide features and good performance feedback by peers and industry leaders. Tiledesk integration is multichannel and goes smooth with API with different social media communication platform like WhatsApp, Telegram etc.
Peter
Totaalscore
  • Sector: Internet
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

The best open source live chat, especially with its bot replies

Beoordeeld op 11/7/2022

Pluspunten

We switched to Tiledesk from Drift, and are not looking back! Tiledesk is more lightweight (better for pagespeed), far, far less expensive, with way better chatbot support.

Minpunten

Some of the API docs were slightly out of date when we last checked it, but overall, have minimal complaints.

Overwogen alternatieven

Intercom

Redenen om voor Tiledesk te kiezen

Drift's simply far too expensive for the value that they provide: their pricing really starts at over $1,000 per year, which was too much for a small startup.

Overgestapt van

Drift

Redenen om over te stappen op Tiledesk

We also specifically were looking for an open source solution, so narrowed it down to Chatwoot, Chaskiq, and Tiledesk. Chatwoot had worse bot support -- they only supported chatbots using Rasa and Google Dialogflow, which would be another platform (more complexity) and another cost to absorb. Chaskiq is a much smaller company with less of a track record, so we weren't sure about support and viability. But really, Chatwoot's chat bots (and built-in natural language processing/NLP) was amazing and really put it above the alternatives in our evaluation
Mauro
Totaalscore
  • Sector: Hoger onderwijs
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Tiledesk soddisfa le aspettative dei nostri studenti

Beoordeeld op 23/11/2022

Il team di sviluppo di Tiledesk ha dedicato completa disponibilità al nostro team di sviluppatori,...

Il team di sviluppo di Tiledesk ha dedicato completa disponibilità al nostro team di sviluppatori, garantendo il raggiungimento degli obiettivi prefissati in tempi relativamente brevi. Soddisfazione, quindi, per il prodotto utilizzato

Pluspunten

Tiledesk ha dimostrato la sua piena flessibilità con l'integrazione dell'autenticazione tramite IDP dei nostri utenti, che ha consentito al personale di supporto di poter accreditare le utenze e fornire assistenza anche di secondo livello. Il chat-bot è stato valutato ma non ancora utilizzato; verrà adottato nei prossimi mesi. Intuitiva e di notevole ausilio l'interfaccia, sia del front-end che della parte amministrativa /gestionale riservata agli operatori

Minpunten

La sezione di monitoraggio e analisi dei dati in piattaforma è sufficiente per produrre reportistica di utilizzo, ma potrebbe essere migliorata

Overwogen alternatieven

Zendesk Suite

Redenen om over te stappen op Tiledesk

Flessibilità e costi
Alejandro
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

A system of communication with customers directly

Beoordeeld op 29/11/2022

My problem was to communicate with my clients during business hours in a more dynamic way, since at...

My problem was to communicate with my clients during business hours in a more dynamic way, since at the beginning I only had email through the app, and this is much slower for a quick help process for clients, in addition to the help provided by the Bot is super important, it allows me to only focus on the complicated problems that the bot can't solve.

Pluspunten

In our project, the most important thing was to have an online chat that had a Bot that we could train to answer basic questions, since many questions were very repetitive, and this helped us a lot to focus on the most important thing, which was programming.The initial process was really simple, of course in my case with years of programming experience it wasn't a problem, but I'm sure an average user wouldn't have any problem getting started.The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple

Minpunten

One of the biggest problems is the lack of a good application for Android and iOS that allows you to respond in a good way to all the chats that are assigned to you.The current app is very basic and reliably lacks push notifications, and that's why I'm inclined to generate my own solution with WebHooks and a group on Telegram.

Overwogen alternatieven

Zendesk Suite

Redenen om over te stappen op Tiledesk

Our business at the beginning did not have much capital, and the basic functions of the free plan are essential for what we need, thanks to the fact that we are developers, we were able to supply the missing things.
5 van 56 worden weergegeven Lees alle reviews

Tiledesk - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Tiledesk.

Tiledesk kent de volgende prijsmodellen:

  • Vanaf: € 5,00/maand
  • Prijsmodel: Gratis versie, Abonnement
  • Gratis proef: Beschikbaar

Free Forever plan for startups and small business. Pro plan to exploit all the premium features of Tiledesk. Enterprise plan for dedicated features, account manager and higher SLAs.

Tiledesk heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Tiledesk ondersteunt de volgende talen:

Arabisch, Chinees, Duits, Engels, Frans, Italiaans, Kazachs, Oekraïens, Portugees, Russisch, Servisch, Spaans, Turks, Zweeds

Tiledesk ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel)

Tiledesk kan worden geïntegreerd met de volgende toepassingen:

Dialogflow, Joomla, Messenger, PrestaShop, Rasa, Shopify, Stripe, Telegram, Twilio, WhatsApp API, WordPress, Zapier

Tiledesk biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Tiledesk.