Over TeamSupport Messaging & Live Chat

TeamSupport’s enterprise-level chat platform allows businesses to create unified, highly optimized customer experiences across support, sales and marketing teams. By leveraging deep conversations, Messaging & Live Chat not only reduces operational siloes but also drives satisfaction and increases efficiency. The software offers a variety of tools that are compliant to security standards while enabling businesses to build trust with their customers.

Prijzen vanaf:

Niet door leverancier verstrekt

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor TeamSupport Messaging & Live Chat

Voornaamste voordelen van TeamSupport Messaging & Live Chat

- Deliver personalized experiences: Use the Design Studio to easily customize the look and feel of the chat platform
- Streamline tedious tasks: Leverage chatbots to auto-route and reply to common questions
- Unify your systems: Easily integrate with your existing CRM
- Maintain privacy: Compliant with HIPPA, GDPR, and other privacy laws
- Meet customers where they are: Offer chat on your website, social media accounts, and SMS-to-chat

Klanten

  • Freelancers
  • Kleine bedrijven (2-50)
  • Middelgrote bedrijven (51-500)
  • Grote ondernemingen (500 en meer)

Implementatie

  • Cloudgebaseerd
  • On-premise

Markten

Verenigde Staten

Ondersteunde talen

Engels

Prijzen vanaf:

Niet door leverancier verstrekt

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor TeamSupport Messaging & Live Chat

Afbeeldingen

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TeamSupport Messaging & Live Chat-video

Functies

Totaal aantal functies van TeamSupport Messaging & Live Chat: 12

  • AI/machine learning
  • Aanpasbare branding
  • Beheer van klantervaringen
  • Chatbot
  • Communicatie via meerdere kanalen
  • Consumentgericht chatten in realtime
  • Geautomatiseerde antwoorden
  • Leads vastleggen
  • Live chatten
  • Proactief chatten
  • Transcripten/chatgeschiedenis
  • Vooraf geconfigureerde bot

Alternatieven

JivoChat

4,6
#1 alternatief voor TeamSupport Messaging & Live Chat
JivoChat is live chatsoftware die aanpasbare webgebaseerde en mobiele chatwidgets biedt met 20 taalopties en webgebaseer...

Conversational Cloud

4,4
#2 alternatief voor TeamSupport Messaging & Live Chat
LivePerson is een marktleider in conversationele AI en chatbots op ondernemingsniveau die de verkoop verhogen en de...

Intercom

4,5
#3 alternatief voor TeamSupport Messaging & Live Chat
Intercom is een conversationeel relatieplatform waarmee bedrijven tijdens het gehele klantentraject conversationele, op...

Birdeye

4,7
#4 alternatief voor TeamSupport Messaging & Live Chat
BirdEye is software voor reputatiebeheer waarmee bedrijven reviews van klanten kunnen verzamelen, controleren en op de...

Reviews

Totaalscore

4,6 /5
(102)
Prijs-kwaliteitverhouding
4,5/5
Functies
4,4/5
Gebruiksgemak
4,6/5
Klantenondersteuning
4,6/5

Heb je TeamSupport Messaging & Live Chat al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 102 reviews worden weergegeven
Richard
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

SnapEngage for a Small Software Company

Beoordeeld op 25/2/2020

We love SnapEngage. It makes communicating with website visitors, customers, and potential...

We love SnapEngage. It makes communicating with website visitors, customers, and potential customers painless and crisp. The Chat window and proactive Chat look great on our site and allow us to engage with customers without appearing too pushy. We have been able to head-off much confusion from customers and calls into our Support Center by quickly and easily answering their questions as soon as they have them. The data we have gathered from our live Chats have allowed us to efficiently reorganize our website and transform our messaging in all mediums. Sales have only gone up since we instituted SnapEngage.

Pluspunten

SnapEngage works great for quick communication with customers and visitors to your site. My favorite component of the setup is the ability to tailor Chat windows and proactive messaging depending on the specific page the customer or website visitor is visiting. We can have different questions and suggestions posed to customers depending on exactly what they are looking at, at that specific time. If they are in the online store we can ask them exactly what products they are looking at and what might work best for them. If they are on an informational page we can ask more open-ended questions to get the conversation started. It works great.

Minpunten

Sometimes the transfer of a Chat conversation from one agent to another can be "clunky". Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.

Overwogen alternatieven

Conversational Cloud

Redenen om over te stappen op TeamSupport Messaging & Live Chat

SnapEngage is very easy to setup and has very useful customer support. As soon as you enter their website there is a live agent ready to help you and answer any of the questions you have. They are also always putting out updates and new features.
Daniel
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

SnapEngage does what we need it to do, but the software isn't perfect

Beoordeeld op 11/4/2019

We often had visitors coming to our site without engaging with a demo request form or reaching out...

We often had visitors coming to our site without engaging with a demo request form or reaching out to our tech support team. After we implemented chat, our agents regularly send support requests to IT as a ticket, and we receive leads a few times a week. We are able to catch leads more easily this way. The proactive chat is especially helpful for this.

Pluspunten

The software was fairly simple to implement and hasn't caused any problems on our WordPress website. Managing multiple chats isn't difficult. I appreciate the chat stats report with metrics for visitors to the website who contact us. There are many options for managing the proactive chat. The price has also been very reasonable for the duration of our time using it. When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.

Minpunten

The proactive chat designing interface is a little difficult to work with and unintuitive at first. I don't have to use it often, so every time I return to it, I have some trouble. Unless you go in a bit of a roundabout way, it can be confusing to get in touch with a support agent. The backend of the website is not very easy to navigate. Some of the menus and menu items are nested in a way that isn't obviously intuitive. It needs to be cleaned up a bit. And SnapEngage needs to offer a way to get in touch with a support agent more quickly and easily. I don't usually have time to sift through several articles when troubleshooting an urgent issue. Currently, their IP blocking setup doesn't allow an admin to properly ban visitors who harass our agents - I need to contact support if I want an effective, permanent ban. Like most things in the product, the functionality is there, but the interface and steps to perform it are a bit out of sync.

Peter
Totaalscore
  • Sector: Rechtspraktijk
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Trusted since 2012

Beoordeeld op 11/4/2019

We just love SnapEngagement. We have been using the software on our websites since 2012. The...

We just love SnapEngagement. We have been using the software on our websites since 2012. The customer service is top notch and the accessibility of the chat features for our on the go team is a huge plus. Unlike automated services, I am able to put my team in front of potential clients. As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge. It allows us to close the gap and retain the leads until our attorneys get back to them. From this, we have high conversion rates. The program always pays for itself the first month of the fiscal year. SnapEngagement has been a part of our team for many years and we look forward to continuing to use SnapEngagment for many more.

Pluspunten

The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads. It allows actual on team staff to interact with potential clients and that, unlike automated chat services or third-party services, adds significant value in the "closing" process.

Minpunten

I do not have many bad things to say. It would be a stretch for me to say something I dislike here.

Mark
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Quality Web Chat Feature

Beoordeeld op 5/12/2016

We used SnapEngage for our web chat feature for a little over a year, and we had a positive...

We used SnapEngage for our web chat feature for a little over a year, and we had a positive experience with the platform. We discontinued using the application due to some changes on our website, but this discontinuation had nothing to do with anything on the SnapEngage side. The web chat portal is very easy to use and understand. An administrator does not need to have any coding skills to customize this feature. SnapEngage provides several options and features for users to get the most out of their experience. It also provided the best integrations to other applications. Of all of the web chat applications we tried out, SnapEngage was the clear winner.

Pluspunten

SnapEngage is easy to use and understand with no coding experience required. Their web chat portal has many features and benefit that allow for more flexibility than other web chat applications. SnapEngage also has the option of no annual contracts, great support, and several API's that can integrate with other applications such as Microsoft Dynamics CRM.

Minpunten

The script that we received from SnapEngage and put on our websites did cause our website to take longer to load when the web chat feature was activated. The slower load time was the only negative issue we saw with the web chat feature.

Laura
Totaalscore
  • Sector: Hoger onderwijs
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Easy to Use with Great Support!

Beoordeeld op 2/4/2019

As the administrator for this software, I have always felt that the support is very good and...

As the administrator for this software, I have always felt that the support is very good and timely, although we have had some technical issues in the past that went unresolved-- "We'll refer this to our design team," etc.

Pluspunten

SnapEngage has always been easy to use, even with ongoing updates and added features. The proactive chat and the different options for controlling the chat box pop-up has always been a favorite feature of mine. There are many qualifications that can be placed on visitors to determine whether a proactive chat is appropriate, such as a first-time visit to the site, a prolonged period of time spent on a webpage, a certain access point on the website, etc.

Minpunten

I do not like that the proactive chat does not allow a box for customer/patron contact info, such as email. We have many proactive chats that go unanswered if the customer exits to another software on our site while the proactive chat is engaged. We lose a lot of chat interaction.

5 van 102 worden weergegeven Lees alle reviews

TeamSupport Messaging & Live Chat - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over TeamSupport Messaging & Live Chat.

TeamSupport Messaging & Live Chat heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500

TeamSupport Messaging & Live Chat ondersteunt de volgende talen:

Engels

TeamSupport Messaging & Live Chat ondersteunt de volgende apparaten:

TeamSupport Messaging & Live Chat kan worden geïntegreerd met de volgende toepassingen:

Azure DevOps Server, HubSpot CRM, Jira, Mailchimp, Microsoft Teams, Salesforce Essentials, ServiceNow, Slack

We hebben geen informatie over de ondersteuningsopties van TeamSupport Messaging & Live Chat

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