ServiceNow Customer Service Management
Over ServiceNow Customer Service Management
ServiceNow Customer Service Management is a cloud-based software designed to help businesses handle and resolve clients' queries through omni-channel communication, work order assignment, case management, and more. With the Playbooks for CSM module, agents can request information to/from clients, create tasks for team members, and visualize the entire case process lifecycle on a unified platform.
ServiceNow Customer Service Management provides organizations with interactive dashboards, which allow them to gain an overview of trends, customer service metrics, and key performance indicators (KPIs) through actionable analytics. Clients can use the self-service portal to issue complaints or requests, create cases, and track the progress of ongoing projects via status reports. It also lets agents handle the entire order management lifecycle, from order capture to status tracking.
ServiceNow Customer Service Management enables businesses to integrate the platform with various third-party applications, such as 3CLogic, Adobe, CareAR, Five9, Locus DispatchIQ, and more. Other key features of the software include ticket handling, issue resolution, field service management, and process optimization.
Prijzen vanaf:
N.v.t
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor ServiceNow Customer Service Management
Bedrijfsgrootte
Implementatie
- Cloudgebaseerd
- On-premise
Markten
Verenigde Staten
Ondersteunde talen
Engels
Prijzen vanaf:
N.v.t
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor ServiceNow Customer Service Management
Afbeeldingen
Functies
Totaal aantal functies van ServiceNow Customer Service Management: 45
Alternatieven
Zendesk
Freshdesk
RingCentral MVP
Azure DevOps Services
Reviews
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- Sector: Computersoftware
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
ServiceNow A Great Piece of Software
Beoordeeld op 31/7/2019
We use it to enter tickets for clients experiencing issues with our software. I use it on a daily...
We use it to enter tickets for clients experiencing issues with our software. I use it on a daily basis to log these tickets and to keep records of issues that are clients experience.
Pluspunten
This software is very easy to use and is extremely user-friendly. I love that it is very customizable and can be tailored to any buisness model.
Minpunten
There are times that it can be slow when trying to interact with some of the dashboards.
- Sector: Telecommunicatie
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Complete Package
Beoordeeld op 17/2/2020
We are using this ServiceNow CSM as our primary Customer Service tool and we are easily able to...
We are using this ServiceNow CSM as our primary Customer Service tool and we are easily able to manage thousands of cases per day which we have found difficult when using other applications in the past.
Pluspunten
The ServiceNow CSM modules offer a full suite of features for customer management. The product is easy to use and extremely flexible.
Minpunten
ServiceNow's easy of customization can also be its achilles heel. If managed improperly or over-customized it does not take long to make oob upgrade path unsustainable.
Overwogen alternatieven
Dynamics 365Redenen om voor ServiceNow Customer Service Management te kiezen
Dynamics was unable to handle the level of customization required for our business.Overgestapt van
Dynamics 365- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great platform
Beoordeeld op 15/7/2022
Pluspunten
Virtually infinite possibilities when it comes to incident management and problem tracking
Minpunten
The price is very high compared to other softwares, but considering what it offers it's a good investment
- Sector: Chemicaliën
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Service now customer service management
Beoordeeld op 18/7/2022
Overall this tool need to work on UI and limit the options for the end users. The Dashboard too...
Overall this tool need to work on UI and limit the options for the end users. The Dashboard too needs work is displaying the necessary KPIS
Pluspunten
we have been using this application for more than 2 years now. When it comes to ticket management and issue status management, this has been very effective. The integrity of the tool with OKTA is best thing in this.
Minpunten
The tool is very slow with processing things and not very effective in the documentation. It has too many options which is making users confused.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
I really appreciate using Service Now in my daily basis
Beoordeeld op 8/5/2022
I'm using Service Now as a daily tool to support users with their technical issues and I find...
I'm using Service Now as a daily tool to support users with their technical issues and I find Service Now as a excelent tool for this. It's easy to use for users, customizable for me and my colleagues from the support team, have many options to organize Your work. I appreciate it very much and if I change my job, I hope that I will also work in Service Now in the new one.
Pluspunten
I think most important part that I like is posibility to configure Service Now layouts, list and elements on the screen to meet Your personal needs. Want to have this element to be shown in Your homepage dashboard? No problem! You need to create own template to not put the same response every time? Sure thing, You can do it here! Very layouts and pages which I like the most.
Minpunten
I think building reports and dashboards can be quite difficult when You are trying to do it first time. Report and dashboard builders are quite complex tools any such many options can be shocking at first and you need to spend some time to discover what is what and get used to it.
ServiceNow Customer Service Management - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over ServiceNow Customer Service Management.V. Welke prijsmodellen heeft ServiceNow Customer Service Management te bieden?
ServiceNow Customer Service Management kent de volgende prijsmodellen:
- Prijsmodel: Abonnement
- Gratis proef: Niet beschikbaar
Contact ServiceNow for pricing details.
V. Wat zijn de typische gebruikers van ServiceNow Customer Service Management?
ServiceNow Customer Service Management heeft de volgende typische klanten:
1.001-5.000
V. Welke talen worden door ServiceNow Customer Service Management ondersteund?
ServiceNow Customer Service Management ondersteunt de volgende talen:
Engels
V. Biedt ServiceNow Customer Service Management ondersteuning voor mobiele apparaten?
ServiceNow Customer Service Management ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan ServiceNow Customer Service Management worden geïntegreerd?
ServiceNow Customer Service Management kan worden geïntegreerd met de volgende toepassingen:
3CLogic, Bright Pattern, Five9, Medallia Experience Cloud, SightCall, Sprinklr, Talkdesk, TenFold, Vonage Business Communications, Webex
V. Welke mate van ondersteuning heeft ServiceNow Customer Service Management te bieden?
ServiceNow Customer Service Management biedt de volgende ondersteuningsopties:
Kennisbank, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor ServiceNow Customer Service Management.
- Issue tracking software
- Customer engagement software
- Kennismanagement software
- Customer communication management software
- Data analyse tools
- Enterprise search software
- Klantenservice software
- Workflow management systemen
- Machine learning software
- AI-software
- Customer support software
- Contactcenter software
