Over Helpwise

Helpwise is communicatiesoftware waarmee klantgerichte teams gedeelde inboxen kunnen maken voor verschillende kanalen zoals e-mail, livechat, sms, WhatsApp, Facebook, Twitter en meer. Verkoop- en ondersteuningsmedewerkers kunnen Helpwise gebruiken om gesprekken met klanten te beheren en workflows te optimaliseren met behulp van verschillende automatiseringsregels.

Helpwise biedt verschillende functies, zoals rapportage, aangepaste formulieren, klanttevredenheidsscores, helpcentra, analyse en meer. Met het platform kunnen managers de prestaties van teamleden controleren door KPI's (Key Performance Indicators) te bepalen en trends in communicatievolume te bekijken.


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Twijfels over Helpwise? Vergelijk met een populair alternatief

Helpwise

4,7 (27)
VS.
Meeste reviews

Beginprijs

US$ 12,00
maand
€ 9,00
maand

Prijsopties

Gratis versie
Gratis proefversie
Gratis versie
Gratis proefversie

Functies

71
180

Integraties

35
138

Gebruiksgemak

4,6 (27)
4,6 (1.574)

Prijs-kwaliteitverhouding

4,7 (27)
4,7 (1.574)

Klantenservice

4,7 (27)
4,7 (1.574)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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4,7
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Help Scout

4,6
#2 alternatief voor Helpwise
Help Scout is klantenservice- en helpdesksoftware voor bedrijven van elke omvang. Gebruikers kunnen naadloos samenwerken...

Intercom

4,5
#3 alternatief voor Helpwise
Intercom is een conversationeel relatieplatform waarmee bedrijven tijdens het gehele klantentraject conversationele, op...

MSP Manager

4,2
#4 alternatief voor Helpwise
SolarWinds MSP Manager is een webgebaseerde helpdesk en factureringssoftware voor IT-servicebedrijven met native...

Reviews

Totaalscore

4,7 /5
(27)
Prijs-kwaliteitverhouding
4,7/5
Functies
4,7/5
Gebruiksgemak
4,6/5
Klantenondersteuning
4,7/5

Heb je Helpwise al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 27 reviews worden weergegeven
Masuk Sarker
Masuk Sarker
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

One of the Best Helpdesk Software

Beoordeeld op 7/11/2020

HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were...

HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing.
Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout.

Pluspunten

I have 3 different businesses and I manage everything inside in Helpwise. My team check and reply to all emails, provide customer support, chat with customers. Overall it's just increasing my overall companies productivity. Also, I have created help center using helpwise. This way customer can find their answers by themself. It's reduced the support tickets a lot.

Last the not least, If I face any problem, their support team tries to fix my problem immediately. It feels like, helpwise is my family :)

Minpunten

Help center UI is not so modern and Needs improvement in Chat beacon.

Overwogen alternatieven

Help Scout en Intercom

Redenen om voor Helpwise te kiezen

Because helpwise is similar to helpscount and inexpensive too.

Overgestapt van

Help Scout
Sarah
Totaalscore
  • Sector: Entertainment
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Helpwise Fan!

Beoordeeld op 12/7/2021

Pluspunten

I secured a great deal through Appsumo and have been so happy with helpwise that I brought across a second company to use Helpwise. The Support team is very attentive and respond within 24 hours. I love that I can schedule emails to send at a later time. Overall am very happy with Helpwise and look forward to a long partnership with them!

Minpunten

While the idea of an iOS app is awesome, I have found it challenging and glitchy to use so far. The UI could really use a modern touch but it isn't the end of the world. I rely heavily on the help centre feature and would really love for that to have a make over so that the design is more modern and aligns with my branding. But these are all minor things that really shouldn't put you off this great piece of software that is only going to get better and better!

Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 3.0 /10

Great when it works, but too many bugs

Beoordeeld op 2/12/2022

Very time consuming support process will drain you physically end emotionally.

Very time consuming support process will drain you physically end emotionally.

Pluspunten

When it works (which is rarely) it's awesome. However there are far too many showstopper bugs

Minpunten

Far too many bugs. I am emailing support on a weekly/daily basis. It feels like I should be being paid to find bugs and spend time with support to resolve them instead of improving my business.

Abraham
Abraham
Totaalscore
  • Sector: Mijnbouw en metalen
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great Help Scout Alternative

Beoordeeld op 31/10/2021

I am very satisfied and happy with the product. I switched to it without thinking twice.

I am very satisfied and happy with the product. I switched to it without thinking twice.

Pluspunten

Helpwise works just like Help Scout and it does more! You can create canned responses, automation rules, snooze or schedule a reply or email, make forms that can be embedded, integrate their own live chat widget, has an in-house file manager, and so much more! As you can see, some of these are not available in Help Scout!

I really like the UI/UX of this app, it's very modern-looking and easy to navigate. The onboarding was very easy for me. I was able to add a few inboxes in just a few minutes.

They also have a good amount of integrations. I use Asana daily on my work and I'm so glad it has native integration with it.

Being able to connect your social media channels as inboxes is also another thing to love. Facebook comments can also be connected! That's a time saver for me as I manage our Facebook page.

I wanted to try their live chat widget but I haven't had the time to install it yet. This customer support app is a must-have for my e-commerce businesses. I'm so glad I found Helpwise, it will be my go-to service for my customer support tasks.

Minpunten

I hope they can add more integrations in the future. I'm using Sendinblue and I hope I can also connect it with this app. Other than that, there's nothing to dislike on Helpwise.

Marcelo
Marcelo
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Brilliant and Easy to use.

Beoordeeld op 20/7/2020

The experience has been brilliant. I have nothing to complain about. Only good things to say. In...

The experience has been brilliant. I have nothing to complain about. Only good things to say. In addition to that, the customer support is brilliant.

Pluspunten

The ability to do the tasks fast.

The interface is very easy to use and to navigate. By the way, the support is superb. [SENSITIVE CONTENT HIDDEN]gives a brilliant support... As the software is in English and my audience does not speak english, the team made some changes inside Helpwise so that I could use it for my audience. Can you believe that? Neither do I. They added fields inside the platform so that I could use it for my audience.

It is really amazing what these guys did.

Again Helpwise is very well designed tool, easy to use so that you can achieve what is was developed to do. Help you to give the best support to your clients.

Minpunten

The chat support is very new. I was expecting them to have a more robust chat support. I really believe that they will improve it in the future.

5 van 27 worden weergegeven Lees alle reviews

Helpwise - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Helpwise.

Helpwise kent de volgende prijsmodellen:

  • Vanaf: US$ 12,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

Helpwise heeft de volgende typische klanten:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Helpwise ondersteunt de volgende talen:

Engels

Helpwise ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

Helpwise kan worden geïntegreerd met de volgende toepassingen:

Asana, Basecamp, Capsule, ClickUp, Cloud Whatsapp, Copper, Delighted, Dialpad, Freshsales, FullContact, Gmail, Google Calendar, HubSpot CRM, Instagram, Jira, JustCall, Keap, Less Annoying CRM, Microsoft Outlook, Ontraport, Pabbly Connect, Pipedrive, Plivo, RingCentral Contact Center, Shopify, Slack, Stripe, Trello, Twilio, Twitter/X, WhatsApp, Wootric, Xero, Zapier, monday.com

Helpwise biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Helpwise.