Over Kommunicate

Kommunicate is a live chat software designed to help businesses in the healthcare, eCommerce, education and other sectors build custom AI-based chatbots. Administrators can create NLP-powered support bots to schedule meetings, qualify leads, and support customers.

The platform enables managers to visualize data across conversation history, events, and user information to manage client communications. Other features include conversation routing, rich messaging templates, team roles, customer satisfaction (CSAT) ratings, reporting dashboard, and fallback emails. Kommunicate allows teams to create and deploy a personalized knowledge base and frequently answered questions (FAQs) across websites. Supervisors can also set up canned responses for common queries, add tags to categorize conversations, and share chat transcripts with colleagues.

Kommunicate lets stakeholders automatically resolve dormant conversations and hand over unanswered communications to humans. Operators can also create and send custom welcome, away, and greeting messages to website visitors via a white-labeled chat widget.

Prijzen vanaf:

US$ 40,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Kommunicate

Bedrijfsgrootte

K M G

Implementatie

  • Cloudgebaseerd
  • On-premise

Markten

Verenigde Staten

Ondersteunde talen

Engels

Prijzen vanaf:

US$ 40,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Kommunicate

Afbeeldingen

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Functies

Totaal aantal functies van Kommunicate: 35

  • AI/machine learning
  • Aanpasbare branding
  • Autoresponders
  • Beheer van supporttickets
  • Bestanden delen
  • Chatbot
  • Codevrije ontwikkeling
  • Communicatie via meerdere kanalen
  • Consumentgericht chatten in realtime
  • E-mailbeheer
  • Enquêtes en feedback
  • Geotargeting
  • Gestandaardiseerde antwoorden
  • Integratie van sociale media
  • Integraties van derden
  • Intentieherkenning
  • Kennisbankbeheer
  • Klantendatabase
  • Live chatten
  • Mobiele toegang
  • Offline formulier
  • Overdrachten en routering
  • Prestatiemeetwaarden
  • Proactief chatten
  • Rapportage en analyse
  • Spraakherkenning
  • Transcripten/chatgeschiedenis
  • Verwerking van natuurlijke taal (NLP)
  • Virtuele assistent
  • Voor meerdere talen
  • Voor ontwikkelaars
  • Vooraf geconfigureerde bot
  • Waarschuwingen / Escalatie
  • Wachtrijbeheer
  • Zelfserviceportal

Alternatieven

Zendesk

4,4
#1 alternatief voor Kommunicate
Zendesk is een cloudgebaseerde oplossing voor klantenservicesoftware die wordt vertrouwd door meer dan 40.000 organisati...

Pure Chat

4,6
#2 alternatief voor Kommunicate
Pure Chat is livechat-software die gebruikers voorziet van een onbeperkt aantal operators, een onbeperkte hoeveelheid...

LiveChat

4,6
#3 alternatief voor Kommunicate
LiveChat: over de hele wereld geliefd. Gebruikt door meer dan 27.000 bedrijven. Beantwoordt ter plekke alle vragen van...

Botgate

5
#4 alternatief voor Kommunicate
Botgate AI is a conversational marketing platform designed specifically for sales and customer success teams. Our...

Reviews

Totaalscore

4,6 /5
(39)
Prijs-kwaliteitverhouding
4,4/5
Functies
4,4/5
Gebruiksgemak
4,5/5
Klantenondersteuning
4,7/5

Heb je Kommunicate al?

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Schrijf een review!
5 van 39 reviews worden weergegeven
María del Pilar
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Saved my school project.

Beoordeeld op 8/6/2021

We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how...

We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot.
The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot.

Pluspunten

It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service.
I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project.
We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools.

Minpunten

There wasn't anything I didn't like. Everything was amazing

Sergey
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Impact for our first project using Kommunicate

Beoordeeld op 2/1/2020

The whole company is satisfied with the product, as it has increased by 800% the flow of conversatio...

The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before.

Pluspunten

the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way.

Minpunten

It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ...

Jeremy
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Promises vs reality

Beoordeeld op 16/4/2021

The core functionality doesn't work despite all their promises.
My experience with Applozic /...

The core functionality doesn't work despite all their promises.
My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed.
Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations.
We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we?
The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the [SENSITIVE CONTENT HIDDEN]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match.
I wished things would have worked out, but this is not a company I would recommend.

Pluspunten

Basic agent to customer chat originally worked fine.

Minpunten

The fact that core things didn't work. It was always a struggle.

Yasiru
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Best Chatbot Management tool.

Beoordeeld op 2/9/2019

Overall Experience is really good. There were no any simple way to integrate the chatbots created...

Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable.

Pluspunten

Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly.

Minpunten

So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease.

Jorge Esteban
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

The best option

Beoordeeld op 30/1/2020

We use Kommunicate with our clients to integrate bots and human support.

We use Kommunicate with our clients to integrate bots and human support.

Pluspunten

It's easy to configure and use. Also the support team is great!

Minpunten

Nothing! Actually all is running good. We haven't problems

Overwogen alternatieven

LiveChat, Pure Chat en Zendesk
5 van 39 worden weergegeven Lees alle reviews

Kommunicate - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Kommunicate.

Kommunicate kent de volgende prijsmodellen:

  • Vanaf: US$ 40,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

It is based on a number of team members. A 30-day free trial is available. See pricing details below: Start: $40 /mo; $400 /yr Grow: $100 /mo; $1000 /yr Scale: $400 /mo; $4000 /yr Business: Please contact Kommunicate for pricing details.

Kommunicate heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Kommunicate ondersteunt de volgende talen:

Engels

Kommunicate ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

Kommunicate kan worden geïntegreerd met de volgende toepassingen:

Agile CRM, Amazon Lex, BigCommerce, Flutter, IBM Watson Assistant, Ionic, PhoneGap, Pipedrive, PrestaShop, Shopify, Squarespace, Telegram, WhatsApp, Wix, WordPress, Zapier, Zendesk

Kommunicate biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Kommunicate.