---
description: Gedetailleerde beoordelingen over Vitally: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Vitally met soortgelijke producten dankzij GetApp België.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Vitally reviews, prijzen en scores | GetApp België 2026
---

Breadcrumb: [Startpagina](/) > [Customer experience software](/directory/601/customer-experience/software) > [Vitally](/software/2052526/vitally)

# Vitally

Canonical: https://www.getapp.be/software/2052526/vitally

Pagina: 1 / 2\
Volgende: [Volgende pagina](https://www.getapp.be/software/2052526/vitally?page=2)

> Vitally helpt bedrijven van elke omvang om klantervaringen van wereldklasse te leveren, onverwachte uitdagingen aan te gaan, efficiënter te werken, en het bedrijf te laten groeien.
> 
> Oordeel: score van **3.7/5** door 9 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **3.7/5** | 9 Reviews |
| Gebruiksgemak | 4.0/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews |
| Functies | 3.9/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 70% | (7/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Vitally
- **Opgericht**: 2017

## Commerciële context

- **Beginprijs**: US$ 299,00
- **Prijsmodel**:  (Gratis proefversie)
- **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000
- **Implementatie en platforms**: Cloud, SaaS, Web
- **Ondersteunde talen**: Engels
- **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Andorra, Angola, Argentinië, Armenië, Australië, Azerbeidzjan, Bahrein, Bangladesh, Belarus, België, Benin, Bhutan, Bolivia, Bosnië en Herzegovina, Botswana, Brazilië en 173 meer

## Functies

- API
- Aanpasbare branding
- Aanpasbare rapporten
- Aanpasbare sjablonen
- Aanpasbare velden
- Aanstellen (van personeel)
- Accountbeheer
- Accountwaarschuwingen
- Activiteiten volgen
- Activiteitendashboard
- Beheer van enquêtes/peilingen
- Beheer van klantervaringen
- Beheer van negatieve feedback
- Bewaking
- Chatten/messaging
- Communicatie via meerdere kanalen
- Communicatiebeheer
- Configureerbare workflow
- Contactenbeheer
- Dashboard

## Integraties (17 in totaal)

- Amazon Redshift
- Breeze
- Chargebee
- Gmail
- HubSpot CRM
- HubSpot Marketing Hub
- Intercom
- Microsoft Outlook
- Mixpanel
- PostgreSQL
- Recurly
- Segment
- Slack
- Snowflake
- Stripe

... en 2 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Chatten

## Categorie

- [Customer experience software](https://www.getapp.be/directory/601/customer-experience/software)

## Gerelateerde categorieën

- [Customer experience software](https://www.getapp.be/directory/601/customer-experience/software)
- [Customer success software](https://www.getapp.be/directory/959/customer-success/software)

## Alternatieven

1. [Skalin](https://www.getapp.be/software/2051814/skalin) — 4.9/5 (55 reviews)
2. [Custify](https://www.getapp.be/software/128095/custify) — 4.9/5 (122 reviews)
3. [monday CRM](https://www.getapp.be/software/2056613/monday-crm) — 4.7/5 (461 reviews)
4. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1780 reviews)
5. [Zendesk Suite](https://www.getapp.be/software/9448/zendesk) — 4.4/5 (4079 reviews)

## Reviews

### "Perfect CSM Tool for small to medium companies" — 5.0/5

> **Daniela** | *26 mei 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Easy to set up, finally all my data in one place. Their support was very helpful if any questions came up, but you can do everything yourself within the tool as well.
> 
> **Minpunten**: Actually nothing really, but I'd like to note that the value of Vitally is only as good as the setup and data you put into that. So make sure you clean the data of the other tools before you start with integrating it.

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### "Great Product and it keeps getting better" — 4.0/5

> **Samuel** | *10 september 2022* | Computersoftware | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Vitally was very simple to implement and get going.
In the end, it comes down to the quality of the data that you integrate with it.
> 
> **Minpunten**: Account tracking rules are a bit limiting but this hasn't stopped us from performing or tracking customers in anyway.
> 
> Our CSM has changed multiple times in the last year due to their growth but the service has always been great.

-----

### "Bad CS software" — 1.0/5

> **John** | *23 januari 2024* | Alternatieve geschillenbeslechting | Aanbevelingsscore: 0.0/10
> 
> **Pluspunten**: Nothing, no value added, it was absolute money wasted with no results
> 
> **Minpunten**: Everything was fine until the sales, but after that, the onboarding process was terrible. There was no value for money, and the company seemed more interested in taking money from customers rather than providing good service. In addition, the customer success leaders seemed unaware of which customers were using their software. There was no accountability.
> 
> There was no experience to describe the experience

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### "Vitally review" — 4.0/5

> **Bolortuya** | *5 januari 2024* | Computersoftware | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: Vitally is great solution for us as we deal with multiple contacts per customer, this allows us to track and resolve problems per contact and customer. We can easily delegate tasks to the assigned CSM and track the progress. Also, we have clear visibility to our customers ARR, Key dates, OHS. We also, do like how we can filter views per revenues, customers with missing data, etc. The ability to integrate with our other key platforms is essential.
> 
> **Minpunten**: Vitally is a big platform and it'll take a bit to learn all of the bells and whistles to ensure we are maximizing our value. The cost is bit high for the number of users and viewers we get, other than that this is a good tool for CSM's.

-----

### "A larger scale" — 4.0/5

> **Ben** | *17 oktober 2022* | Computersoftware | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: This software is focused on using product analytics to inform the Customer Success process. The platform is designed for B2B SaaS which is a plus.
> 
> **Minpunten**: The software needs a dedicated CS team otherwise you would be better off using a product analytics platform. If you aren't doing manual outreach, this platform is probably not for you.

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Pagina: 1 / 2\
Volgende: [Volgende pagina](https://www.getapp.be/software/2052526/vitally?page=2)

## Links

- [Bekijk op GetApp](https://www.getapp.be/software/2052526/vitally)

## Deze pagina is beschikbaar in de volgende talen

| Locatie | URL |
| en | <https://www.getapp.com/customer-management-software/a/vitally/> |
| en-AE | <https://www.getapp.ae/software/2052526/vitally> |
| en-AU | <https://www.getapp.com.au/software/2052526/vitally> |
| en-CA | <https://www.getapp.ca/software/2052526/vitally> |
| en-GB | <https://www.getapp.co.uk/software/2052526/vitally> |
| en-IE | <https://www.getapp.ie/software/2052526/vitally> |
| en-NZ | <https://www.getapp.co.nz/software/2052526/vitally> |
| en-SG | <https://www.getapp.sg/software/2052526/vitally> |
| en-ZA | <https://www.getapp.za.com/software/2052526/vitally> |
| fr | <https://www.getapp.fr/software/2052526/vitally> |
| fr-BE | <https://fr.getapp.be/software/2052526/vitally> |
| fr-CA | <https://fr.getapp.ca/software/2052526/vitally> |
| nl | <https://www.getapp.nl/software/2052526/vitally> |
| nl-BE | <https://www.getapp.be/software/2052526/vitally> |

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