--- description: Gedetailleerde beoordelingen over Zendesk WFM: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Zendesk WFM met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk WFM reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Workforce management software](/directory/267/workforce-management/software) > [Zendesk WFM](/software/2051179/tymeshift) # Zendesk WFM Canonical: https://www.getapp.be/software/2051179/tymeshift Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.getapp.be/software/2051179/tymeshift?page=2) > Software voor personeelsbeheer die is ontworpen voor Zendesk om gebruikers te helpen hun volledige contactcenteractiviteiten beter te beheren. > > Oordeel: score van **4.9/5** door 18 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.9/5** | 18 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.8/5 | Gebaseerd op alle reviews | | Functies | 4.7/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zendesk - **Locatie**: San Francisco, VS - **Opgericht**: 2007 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Grieks, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Pools, Portugees, Roemeens, Russisch, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Argentinië, Australië, Brazilië, Canada, Denemarken, Duitsland, Filipijnen, Finland, Frankrijk, IJsland, Ierland, India, Israël, Malta, Mexico, Nederland, Noorwegen, Portugal, Singapore, Verenigd Koninkrijk en 3 meer ## Functies - API - Aanpasbare rapporten - Aanwezigheid bijhouden - Aanwezigheidsbeheer - Activiteiten volgen - Activiteitendashboard - Beheer van verlofuren - Budgettering/prognoses - Clock In/Out - Controle van goedkeuringsbeheer - Geautomatiseerde planning - Gegevens importeren en exporteren - Geplande distributie - Herinneringen - Multilocatie - Personeelsbeheer - Personeelsplanning - Personeelsplanning - Prestatiemeetwaarden - Prognose ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - 24/7 (contact met medewerker) ## Categorie - [Workforce management software](https://www.getapp.be/directory/267/workforce-management/software) ## Gerelateerde categorieën - [Workforce management software](https://www.getapp.be/directory/267/workforce-management/software) - [Personeelsplanning software](https://www.getapp.be/directory/583/employee-scheduling/software) ## Alternatieven 1. [Rippling](https://www.getapp.be/software/112141/rippling) — 4.9/5 (4777 reviews) 2. [Agendrix](https://www.getapp.be/software/2063823/agendrix) — 4.8/5 (212 reviews) 3. [Clockify](https://www.getapp.be/software/111353/clockify) — 4.8/5 (9242 reviews) 4. [Connecteam](https://www.getapp.be/software/105401/connecteam) — 4.6/5 (5203 reviews) 5. [Jibble](https://www.getapp.be/software/107609/jibble) — 4.8/5 (1707 reviews) ## Reviews ### "Great tool for IT, HR, and EHR." — 5.0/5 > **AJ** | *22 januari 2026* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Zendesk has a very simplistic approach. The layout, the functionality, the consistency; all makes for a well rounded product. Ticketing, Contact management, form generation, and reporting are the biggest components for us. Each function seamlessly. > > **Minpunten**: Occasionally, my staff has a tough time searching for things. This is partly due to the limitations in establishing contacts with the information we track. Other tiers offer better form collection information that would eliminate the issue. Zendesk also works with other form tools to get this job done. > > Overall, our experience is fantastic. When an issue has come up, either the knowledgebase or support are quick and easy to deal with\! ----- ### "Best Value and Support in the Work Force Management Game" — 5.0/5 > **Luis** | *15 oktober 2021* | Meubels | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Analytics, ease of set up, customer support and user friendly system for the agents. > > **Minpunten**: I love the system, but there are a few suggestions I have made regarding the reporting metrics and Tymeshift is always willing to listen to my suggestions and funnel up to the development team. That is rare in my experience with vendors. > > Tymeshift has been an absolute pleasure to work with since I made the decision to sign with them over other options in the work force space. The initial setup and onboarding was smooth and our account representative \[SENSITIVE CONTENT\] has been with us every step of the way. Even though I probably bug more then I would like, they never make me feel like I'm not being heard or supported. This is honestly what I appreciate the most. Systems can be improved and modified, but that level of care you can't teach. It has to come naturally. Can't end this review without also giving shout outs to the technical support team who responds within minutes of my ticket request. Tymeshift is full of MVP's, too many to name, but you know who you are. ----- ### "Reliable Workforce Management with Strong Scheduling Features" — 5.0/5 > **ALISSA** | *7 april 2026* | Meubels | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Its intuitive scheduling tools and seamless integration with Zendesk Support. The platform makes it easy to forecast staffing needs, manage shifts, and track employee performance in real time. I especially like the employee tracking and scheduling features, which help keep operations organized and efficient. The interface is user-friendly, and once set up, it streamlines workforce planning significantly > > **Minpunten**: One downside is that customer support can sometimes be slow to respond or not as detailed as needed for more complex issues. There are also occasional bugs or glitches, especially when updating schedules or syncing data. Additionally, the pricing can feel a bit high for smaller teams, and some advanced features have a learning curve. > > Overall, my experience has been positive. It provides strong workforce management capabilities, especially in scheduling, forecasting, and employee tracking. While there are minor issues with support responsiveness and occasional bugs, the platform delivers solid value and helps improve operational efficiency. It’s a great tool for teams already using Zendesk, as the integration adds even more convenience. ----- ### "Helpful for onboarding as a remote employee" — 4.0/5 > **Geverifieerde reviewer** | *23 december 2024* | Management non-profit organisaties | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: It makes it helpful to communicate with my HR staff and IT staff. > > **Minpunten**: It wasn't always super intuitive but it was helpful overall. > > Its made things easier for onboarding in my remote job. ----- ### "WFM made easy" — 5.0/5 > **Rafael** | *30 november 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Forecasting and automatic scheduling make the most interesting features out of Tymeshift, simplifying the process for us. > > **Minpunten**: The lack of integration capabilities via API, both in ingesting and extracting data together with our HR system. > > It's been a great experience. The setup took some time and roll-out only happened after a couple of months in, though we've received a lot of support from Tymeshift's team and the available documentation complemented any other question we've had. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.getapp.be/software/2051179/tymeshift?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/2051179/tymeshift) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens