Over Froged
Froged is software voor klantenservice-betrokkenheid en -communicatie waarmee bedrijven klanttevredenheid, onboarding van klanten en langdurig klantsucces kunnen verbeteren. De software biedt tools zoals berichten binnen de app, gedragsgerichte e-mails, livechat en een kennisbank. Het biedt gebruikers een cloudgebaseerd, gebruiksvriendelijk en intuïtief platform.
Prijzen vanaf:
€ 79,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor Froged
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Ondersteunde talen
Baskisch, Engels, Portugees (Portugal), Spaans
Prijzen vanaf:
€ 79,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor Froged
Afbeeldingen
Functies
Totaal aantal functies van Froged: 99
Alternatieven
Skalin
HubSpot Service Hub
UserGuiding
HelpDesk
Reviews
Heb je Froged al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great for tracking and understanding users, leads and website visitors
Beoordeeld op 15/3/2020
I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this...
I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.
Pluspunten
First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.
Minpunten
Native mobile app is not yet where it needs to be, but they are working on a new version.
- Sector: Sportartikelen
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Like Intercom, but better
Beoordeeld op 15/3/2021
Pluspunten
Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.
Minpunten
It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.
Overwogen alternatieven
DriftRedenen om voor Froged te kiezen
We decided to switch off Intercom and move to Froged because we found some limitations to improve email automation scenarios and it was complicate to predict the amount of the next bill.Overgestapt van
IntercomRedenen om over te stappen op Froged
We chose Froged over other alternatives because to customer service. We scheduled a demo with each one of those tools and we really appreciated the customer support Froged gave us.- Sector: E-learning
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
A great new comer in the Customer Education and KB game!
Beoordeeld op 31/1/2023
Driving customer education in our apps for several SaaS products, Froged has helped us establish...
Driving customer education in our apps for several SaaS products, Froged has helped us establish better CSM practices and improved our standing with customers.The team in Spain is fantastic and always a delight to interact with.
Pluspunten
The most features for its entry price point. The SDK allows a lot of customisation and fits our model perfectly.An amazing team of lively individuals looking after the customers and assisting every step of the way.A great [sensitive content hidden] who is open to challenges.Very cute product and easy to implement & use.
Minpunten
Can be slow for us in Australia, in particular the Chat. Thought Froged has been regularly working on upgrades and improvements to the speed.The KB editing can be arduous at times and could benefit from more flexible styling options.
Overwogen alternatieven
elevioRedenen om voor Froged te kiezen
Pricing and the SDK capabilities.Redenen om over te stappen op Froged
Price point and the cute frog.- Sector: Internet
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 4.0 /10
Excellent Customer Service to cover a not so mature product
Beoordeeld op 20/2/2023
I think it's a tool that can work perfectly for products with not very complicated needs in terms...
I think it's a tool that can work perfectly for products with not very complicated needs in terms of knowledge base, customer support, basic onboarding flows...But, if you're looking for complex product flows I think there are other tools that can serve you better. Because we have Hubspot covering some of the features that Froged covers (Live chat, customer support, knowledge base...), we decided to shift to a User Onboarding tool.
Pluspunten
The customer service was amazing, trying to implement a strategy together on how to use the tool. Customer Support chat, NPS and Knowledge Base was good too!
Minpunten
The product flows functionality. It was pretty new by the time I used it so probably now it's much better. But this was a crucial feature for us and it didn't meet the quality standards at all.Also, the fact that it wasn't integrated wit our CRM (Hubspot), made sometimes difficult to create in-app announcements targeting the adequate users.
Overwogen alternatieven
UserGuidingRedenen om over te stappen op Froged
It was in the same incubator as my company at the timeAntwoord van Froged Technologies
Thank you so much for your review. We're glad you enjoyed our Customer Service and CSM tools! We are constantly improving and updating our product, and we thank you for your feedback on our Product Flows and available integrations! We will keep you up to date regarding these features :)
- Sector: Marketing en reclame
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Software to support my clients thats I can’t do without
Beoordeeld op 9/3/2021
Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.
Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.
Pluspunten
Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted.
The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance.
Knowledge base has got to be my favourite function though. So slick and easy to set up.
Minpunten
I’d appreciate support of other video channels in the future fir the knowledge base.
I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.
Overwogen alternatieven
FreshdeskRedenen om over te stappen op Froged
The modern fresh clean design and multi-function capabilities of it.Froged - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Froged.V. Welke prijsmodellen heeft Froged te bieden?
Froged kent de volgende prijsmodellen:
- Vanaf: € 79,00/maand
- Prijsmodel: Gratis versie, Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Froged?
Froged heeft de volgende typische klanten:
11-50, 51-200, 201-500, 501-1.000
V. Welke talen worden door Froged ondersteund?
Froged ondersteunt de volgende talen:
Baskisch, Engels, Portugees (Portugal), Spaans
V. Biedt Froged ondersteuning voor mobiele apparaten?
Froged ondersteunt de volgende apparaten:
Android (mobiel)
V. Met welke andere apps kan Froged worden geïntegreerd?
Froged kan worden geïntegreerd met de volgende toepassingen:
Facebook Ticketing system, Google Chrome, Google Hangouts, Google Meet, Slack, Twilio, WhatsApp, Zapier
V. Welke mate van ondersteuning heeft Froged te bieden?
Froged biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Kennisbank, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Froged.
- Chatbot software
- Helpdesk software en ticketsystemen
- Klantenservice software
- Customer success software
- Customer satisfaction software
- Live chat software
- Customer experience software
- Customer engagement software
- Customer communication management software
- Customer support software
- Knowledge Base Software
- Conversationele marketing software
- Retargeting software
- Software voor kwaliteitsbewaking contactcenter
