Over Froged
Froged is software voor klantenservice-betrokkenheid en -communicatie waarmee bedrijven klanttevredenheid, onboarding van klanten en langdurig klantsucces kunnen verbeteren. De software biedt tools zoals berichten binnen de app, gedragsgerichte e-mails, livechat en een kennisbank. Het biedt gebruikers een cloudgebaseerd, gebruiksvriendelijk en intuïtief platform.
Afbeeldingen
Twijfels over Froged?
Vergelijk met een populair alternatief
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Alternatieven
HubSpot CRM
LiveAgent
HelpDesk
tawk.to
Reviews
Heb je Froged al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great for tracking and understanding users, leads and website visitors
Beoordeeld op 15/3/2020
I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this...
I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.
Pluspunten
First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.
Minpunten
Native mobile app is not yet where it needs to be, but they are working on a new version.
- Sector: Sportartikelen
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Like Intercom, but better
Beoordeeld op 15/3/2021
Pluspunten
Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.
Minpunten
It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.
Overwogen alternatieven
DriftRedenen om voor Froged te kiezen
We decided to switch off Intercom and move to Froged because we found some limitations to improve email automation scenarios and it was complicate to predict the amount of the next bill.Overgestapt van
IntercomRedenen om over te stappen op Froged
We chose Froged over other alternatives because to customer service. We scheduled a demo with each one of those tools and we really appreciated the customer support Froged gave us.- Sector: Internet
- Bedrijfsgrootte: Zelfstandig ondernemer
- Wekelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Great Functionalities Better For Deep Integrations
Beoordeeld op 15/3/2021
The experience so far is great. They are constantly improving the tools and have great support.
The experience so far is great. They are constantly improving the tools and have great support.
Pluspunten
I love personalized marketing. Froged allows you to create customer support, customer experience, and marketing automation workflows with personalization in mind.
The team behind is working hard. They often release updates and are open to getting feedback. That's how you built a winner.
Minpunten
In order to get the most out of the tool, you need a developer to integrate it with your own saas platform. There is nothing wrong with this but would prefer an easier way.
My app is not an app with thousands of users. I would like to easily see what each one of the active users is doing. This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance.
There is nothing wrong with the view Froged offers, so please note that my use case it's probably different from what their average users need.
Redenen om voor Froged te kiezen
We still use tawk.to for our public-facing website because it is easier to understand what's going on in real-time in order to see what people are reading about and then interact with them proactively. But use Froged for the user-facing pages because it is better for support and user engagement.Overgestapt van
tawk.toRedenen om over te stappen op Froged
The team is accessible. You can tell they are improving the tool. I have the option to create auto-messages based on user behavior and triggers.- Sector: Marketing en reclame
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Software to support my clients thats I can’t do without
Beoordeeld op 9/3/2021
Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.
Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.
Pluspunten
Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted.
The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance.
Knowledge base has got to be my favourite function though. So slick and easy to set up.
Minpunten
I’d appreciate support of other video channels in the future fir the knowledge base.
I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.
Overwogen alternatieven
FreshdeskRedenen om over te stappen op Froged
The modern fresh clean design and multi-function capabilities of it.- Sector: Consumentendiensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
I would recommend Froged to all businesses needing a CRM system
Beoordeeld op 9/3/2021
Very good!
Very good!
Pluspunten
- Detailed data of each user
- Ability to engage with user, especially live when they are creating a profile
- Behavior emails based on triggers, automatising
- New features every couple of weeks/months (blog editor)
- Good & fast customer service
Minpunten
- In behavioral emails, clicking on save it always brings you back to all behavioral emails instead of the category you were working in
Overwogen alternatieven
HubSpot CRMRedenen om over te stappen op Froged
- Knowing the founders - Personal customer serviceFroged - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Froged.V. Welke prijsmodellen heeft Froged te bieden?
Froged kent de volgende prijsmodellen:
- Vanaf: € 79,00/maand
- Prijsmodel: Gratis versie, Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Froged?
Froged heeft de volgende typische klanten:
11-50, 51-200, 201-500, 501-1.000
V. Welke talen worden door Froged ondersteund?
Froged ondersteunt de volgende talen:
Baskisch, Engels, Portugees, Spaans
V. Biedt Froged ondersteuning voor mobiele apparaten?
Froged ondersteunt de volgende apparaten:
Android (mobiel)
V. Met welke andere apps kan Froged worden geïntegreerd?
Froged kan worden geïntegreerd met de volgende toepassingen:
Facebook Ticketing system, Google Chrome, Google Hangouts, Google Meet, Slack, Twilio, WhatsApp, Zapier
V. Welke mate van ondersteuning heeft Froged te bieden?
Froged biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Kennisbank, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Froged.
- Chatbot software
- Helpdesk software en ticketsystemen
- Klantenservice software
- Customer success software
- Customer satisfaction software
- Live chat software
- Customer experience software
- Customer engagement software
- Customer communication management software
- Customer support software
- Knowledge Base Software
- Conversationele marketing software
- Retargeting software
- Software voor kwaliteitsbewaking contactcenter
