Froged
Over Froged
Froged is software voor klantenservice-betrokkenheid en -communicatie waarmee bedrijven klanttevredenheid, onboarding van klanten en langdurig klantsucces kunnen verbeteren. De software biedt tools zoals berichten binnen de app, gedragsgerichte e-mails, livechat en een kennisbank. Het biedt gebruikers een cloudgebaseerd, gebruiksvriendelijk en intuïtief platform.
Afbeeldingen
Twijfels over Froged?
Vergelijk met een populair alternatief
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Alternatieven
HubSpot CRM
Freshdesk
LiveAgent
Skalin
Reviews
Heb je Froged al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great for tracking and understanding users, leads and website visitors
Beoordeeld op 15/3/2020
I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this...
I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.
Pluspunten
First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.
Minpunten
Native mobile app is not yet where it needs to be, but they are working on a new version.
- Sector: Sportartikelen
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Like Intercom, but better
Beoordeeld op 15/3/2021
Pluspunten
Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.
Minpunten
It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.
Overwogen alternatieven
DriftRedenen om voor Froged te kiezen
We decided to switch off Intercom and move to Froged because we found some limitations to improve email automation scenarios and it was complicate to predict the amount of the next bill.Overgestapt van
IntercomRedenen om over te stappen op Froged
We chose Froged over other alternatives because to customer service. We scheduled a demo with each one of those tools and we really appreciated the customer support Froged gave us.
- Sector: Telecommunicatie
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Cons at best.
Beoordeeld op 15/6/2023
horrible, overall.
horrible, overall.
Pluspunten
I used to like froged a LOT before they pulled their most recent con move i have ever seen a company do, so now, It is my job to shed light on this company and their con practices.
Minpunten
I was a lifetime deal member. you pay 1 price for lifetime access through Appsumo. I wanted NPS surveys, and felt that this should be included with the LTD license. They disagreed, so they had me sign a contract for a year commitment for the NPS Surveys.Nowhere in the agreement did it say that if I miss a payment, or stop paying for the NPS surveys, they would nuke my LTD account, which was a seperate thing. If anything, they should have removed the NPS feature that the contract was for. Instead, they are holding my whole account hostage (an account that I paid for, with a lifetime deal). When I approached them, they claim that because the NPS survey contract was breached, they blocked my whole account until I pay the full amount of the annual agreement (the amount missed). This is insanely unethical to nuke an account that is already paid for, for a single feature that was never included in the LTD deal.
- Sector: Marketing en reclame
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Software to support my clients thats I can’t do without
Beoordeeld op 9/3/2021
Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.
Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.
Pluspunten
Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted.
The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance.
Knowledge base has got to be my favourite function though. So slick and easy to set up.
Minpunten
I’d appreciate support of other video channels in the future fir the knowledge base.
I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.
Overwogen alternatieven
FreshdeskRedenen om over te stappen op Froged
The modern fresh clean design and multi-function capabilities of it.- Sector: Marketing en reclame
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Very Effective Tool to Understand Your Traffic & Leads
Beoordeeld op 19/3/2020
So far I loved the great customer support. The tool is very well-build, seems very complete and the...
So far I loved the great customer support. The tool is very well-build, seems very complete and the developers listen to all the feedback and feature requests.
Pluspunten
I like how this tool easily integrates with my wordpress site's data. I can easily pass data from other tool and thus track a user coming from other channels.
Minpunten
They don't allow removing their branding from the live chat and emails.
Redenen om over te stappen op Froged
First of all, I got a great lifetime deal for this tool and then I tested it for couple of days on my site and found it very easy and effective for my marketing campaigns.Froged - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Froged.V. Welke prijsmodellen heeft Froged te bieden?
Froged kent de volgende prijsmodellen:
- Vanaf: € 79,00/maand
- Prijsmodel: Gratis versie, Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Froged?
Froged heeft de volgende typische klanten:
11-50, 51-200, 201-500, 501-1.000
V. Welke talen worden door Froged ondersteund?
Froged ondersteunt de volgende talen:
Baskisch, Engels, Portugees, Spaans
V. Biedt Froged ondersteuning voor mobiele apparaten?
Froged ondersteunt de volgende apparaten:
Android (mobiel)
V. Met welke andere apps kan Froged worden geïntegreerd?
Froged kan worden geïntegreerd met de volgende toepassingen:
Google Chrome, Google Meet, Slack, Twilio, WhatsApp, Zapier
V. Welke mate van ondersteuning heeft Froged te bieden?
Froged biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Kennisbank, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Froged.
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