MapBusinessOnline

Easy territory maps for my entire sales team. Including their accounts and ways to navigate to them efficiently.

You have to be somewhat profecient with computers to manipulate the system to get what you want sometimes.

Maps Business is a helpful software because it help to us to identify the better time to travel and shows to us the traffic rules, this is important when you want to increase your productivity reducing the traveling time. There are multiple features in this software such to the help tp find parking to user. With the voice application you can speak while your are driving that is very important for your safety.

This software is excellent in general. The only thing is you are unenable to use when you dont have internet on your phone. Another thing is the software does not alert you about ongoing construction or restrictions on the roads.

Map Business Online was really easy to install, and the switch from the online version to the installed one was very smooth. The basic functions that we need - mapping territories by zip codes and exporting that data to excel - work pretty well and the learning curve is fairly easy. Sharing maps is easy and I really like that I can share them with team members who are not licensed users via a URL. We also really appreciate the regular zip code updates (though we don't always get as many updates per year as are promised).
MBO is the closest we've found to Mappoint, which we used for years.

Customer Support is pretty bad. It's impossible to talk with someone, so you have to go back and forth in email which is really inefficient, especially if you have a looming deadline. There are a lot of tutorials available online but it's really hard to find the one with the functions we need. New, added features interfere with ease of use of the features we have always used, and if you want more than really basic features the cost increases exponentially.

Once you learn the software, it's really quite easy to work in. When I've had issues, the customer support I've received has been unbelievably strong.

Printing function could use some upgrading. Prints map view of individual state very small, and no way to add any data sets to the view.

Ease to load data into map
Mapping options
Ability to customize icons easlily

Sometimes difficult to find map options from menu
Not intuitive to navigate around map