Over Textline

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.

Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.

Prijzen vanaf:

US$ 59,97/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Textline

Bedrijfsgrootte

K M G

Implementatie

  • Cloudgebaseerd
  • On-premise

Markten

Verenigde Staten

Ondersteunde talen

Engels

Prijzen vanaf:

US$ 59,97/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Textline

Afbeeldingen

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Functies

Totaal aantal functies van Textline: 28

  • Afsprakenbeheer
  • Beheer van supporttickets
  • Communicatie via meerdere kanalen
  • Communicatiebeheer
  • Contactenbeheer
  • Contactendatabase
  • Enquêtes en feedback
  • Geautomatiseerde antwoorden
  • Geplande berichtgeving
  • Integratie van sociale media
  • Integraties van derden
  • Klantenbinding
  • Klantgeschiedenis
  • Leads vastleggen
  • Live chatten
  • MMS
  • Massa-sms
  • Messaging
  • Messaging in twee richtingen
  • Personalisatie van berichten
  • Prestatiemeetwaarden
  • Rapportage en analyse
  • Realtime meldingen
  • Volgen en analyseren van gebruik
  • Voor salesteams/-organisaties
  • Waarschuwingen / Escalatie
  • Wachtrijbeheer
  • Workflowbeheer

Alternatieven

TextMagic

4,7
#1 alternatief voor Textline
TextMagic is een alles-in-één sms-service voor bedrijven om berichten, waarschuwingen, herinneringen, bevestigingen en...

Salesmsg

4,7
#2 alternatief voor Textline
Salesmsg is software voor mms- en sms-berichten in twee richtingen waarmee bedrijven realtime gesprekken met hun...

Textedly

4,6
#3 alternatief voor Textline
Sms-berichtenservice voor marketingwaarschuwingen, verkoopevenementen, kortingsbonnen, meldingen en afspraakherinneringe...

Zapier

4,7
#4 alternatief voor Textline
Zapier biedt een cloudgebaseerd integratieplatform om je te helpen je gewenste web-apps en systemen te verbinden. Je...

Reviews

Totaalscore

4,9 /5
(152)
Prijs-kwaliteitverhouding
4,7/5
Functies
4,7/5
Gebruiksgemak
4,8/5
Klantenondersteuning
5,0/5

Heb je Textline al?

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5 van 152 reviews worden weergegeven
Evan
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great Product and Team

Beoordeeld op 17/7/2019

We're looking to engage with customers via SMS in several ways and have found Textline to be the...

We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.

Pluspunten

I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.

Minpunten

There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.

Jared
Totaalscore
  • Sector: Sport
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great Customer Service. Awesome Functionality/Workflow

Beoordeeld op 24/1/2021

Overall experience has been extremely positive thus far. Great customer service and awesome...

Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

Pluspunten

The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

Minpunten

One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

Overwogen alternatieven

Dialpad

Redenen om voor Textline te kiezen

Needed a more robust phone and text system for our technical support team

Redenen om over te stappen op Textline

Textline had more features, and allows for better workflow and integrations with our support systems.

Antwoord van Textline

Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team

Jack
Totaalscore
  • Sector: Werving en selectie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Clearly the Best Way to Communicate

Beoordeeld op 25/7/2022

We are a staffing company and 76% of our Candidates do not own a computer, but they all own a...

We are a staffing company and 76% of our Candidates do not own a computer, but they all own a smartphone. Textline allows us to engage and communicate with our Candidates more easily than an email ever would. Communication is faster, easier, and more successful. It's the perfect tool for the job!

Pluspunten

It's easy to set up and allows a very high percentage of engagement with Candidates & Customers.

Minpunten

We have used Textline for a long time and have not experienced any Cons.

Max
Totaalscore
  • Sector: Entertainment
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

The best SMS app for Pipedrive users

Beoordeeld op 6/7/2020

Great customer service and a useful product.

Great customer service and a useful product.

Pluspunten

Great UI and features for teams needing to SMS their customers.

Minpunten

The pricing per SMS is higher than many other available products (particularly in Aus).

Antwoord van Textline

Hi Max,
Thank you for taking the time to write this review!
I am glad to hear that you enjoy our UI and Textline works for teams.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team

Tonya
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Textline is an absolute time saver!

Beoordeeld op 5/8/2022

I love the ease of using Textline for mass texting as well as 2 way texting. In the transportation...

I love the ease of using Textline for mass texting as well as 2 way texting. In the transportation recruiting business, texting is what captures the attention of drivers. Especially with all of the SPAM/SCAM calls drivers are more apt to respond to a text vs a call

Pluspunten

I love the ease of using it for mass texting as well as 2 way texting. In the transportation recruiting business, texting is what captures the attention of drivers. Especially with all of the SPAM/SCAM calls drivers are more apt to respond to a text vs a call

Minpunten

setting up a new agent isnt always the easiest thing

5 van 152 worden weergegeven Lees alle reviews

Textline - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Textline.

Textline kent de volgende prijsmodellen:

  • Vanaf: US$ 59,97/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs

Textline heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Textline ondersteunt de volgende talen:

Engels

Textline ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

Textline kan worden geïntegreerd met de volgende toepassingen:

Aircall, Freshdesk, Gorgias, Help Scout, Nexmo Voice API, Shopify, Slack, Talkdesk, Twilio, Vonage Business Communications, Zapier, Zendesk

Textline biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Kennisbank, Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Textline.