ThermoGrid
Over ThermoGrid
ThermoGRID is een webgebaseerde oplossing die is ontworpen voor HVAC-bedrijven (Heating, Ventilation en Air Conditioning) die de volledige bedrijfscyclus consolideert met functies zoals het genereren van leads, marketing, planning en verzending, voorraadbeheer, loonadministratie, facturering en meer. Het systeem wordt geleverd met slimme dispatching, die onderaannemers automatisch plant op werklocaties op basis van hun rol, vaardigheden, locatie, ervaring en conflicten om een positieve klantervaring te genereren. Bovendien kunnen aannemers boekingen beheren via een kalenderinterface die leads door het hele verkoopproces heen bijhoudt en visuele gegevens met conversiepercentages en totale boekingen in een bepaalde periode rapporteert.
ThermoGRID wordt geleverd met GPS-mogelijkheden die de routes van werknemers naar servicelocaties kunnen volgen via de mobiele app en interacties bewaakt met klanten. De oplossing biedt klanten ook hun eigen profiel dat informatie opslaat zoals eerdere verzoeken, contactgegevens, geüploade taakfoto's en betalingsinformatie. Met deze database kunnen HVAC-bedrijven hun werknemers beheren en hun prestaties meten op basis van klantbeoordelingen en servicekwaliteit.
Afbeeldingen
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Beginprijs
Prijsopties
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Klantenservice
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Reviews
Heb je ThermoGrid al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Machine- en installatiebouw
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent Program with Superior Customer Service!!
Beoordeeld op 29/7/2020
Our overall experience with ThermoGRID has been exceptional. The high level of customer service...
Our overall experience with ThermoGRID has been exceptional. The high level of customer service provided by ThermoGRID outshines all others. Representatives are always available and answer our questions very quickly and accurately no matter what. Unlike some organizations, we have been able to get to know the ThermoGRID team which provides us with a level of security by allowing us to talk with the same team members each time we reach out. Forget any little things the software might lack as they are constantly updating and improving based on their client feedback.
Pluspunten
What we like most about this program is the customization options for the end user. We are able to adapt color schemes within the scheduling calendar that helps highlight certain jobs/tasks at a quick glance along with creating our own categories for job types, customer acquisition recording, and much more. Additionally we have several custom documents that we have added to the program that we are able to attach to every applicable invoice and email directly to the customer. This program also has a simple yet effective integration with QuickBooks that helps us view customer balances directly at their profile page vs having to flip back to another program just to view credits/outstanding payments.
Minpunten
Integrating this software with our current business processes was very simple, but there may be room for improvement for client communication options along with a simplified remote payment system. We would also like to see credit card processing integration that allows for the swiping of a card or inserting a chip largely for client peace of mind.
Antwoord van Thermogrid
Elizabeth, Thank you so much for this review!
We appreciate your feedback and will do anything we can to make the improvements that will benefit your company even more.
- Sector: Administratie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Needs improvement
Beoordeeld op 24/8/2022
Overall I will give this software a 6/10. It is a great product but there needs to be a major...
Overall I will give this software a 6/10. It is a great product but there needs to be a major overhaul and changes to be better for us technician to use
Pluspunten
The product is really easy to learn to use
Minpunten
The software has too many bugs. For example I have a lot of issues when I hit in route on the calendar page to notify the customer I’m on the way but the circle just keep spinning and nothing happen. Also notice that thermogrid doesn’t offer uploading videos for customers
Antwoord van Thermogrid
Hello,
Thank you for sharing your thoughts on ThermoGrid.
We're pleased to hear that you find our product easy to learn to use. We understand the importance of user-friendliness.
However, we apologize for the frustration you've experienced due to software behavior. We take this seriously and resolved all issues you mentioned on the calendar page.
Regarding your observation about uploading videos for customers, we understand the importance of multimedia capabilities. Your feedback will be taken into consideration as we continue to enhance our features.
Your insight that there's room for improvement is valuable to us. We're dedicated to making ThermoGrid an even better tool for technicians like you.
Thank you for your honesty and for choosing ThermoGrid. If you have any further insights, questions, or suggestions, please don't hesitate to reach out. We're here to support your success.
Best regards,
ThermoGrid Team
- Sector: Bouw
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Lacking features, functionality and support
Beoordeeld op 21/12/2018
After several months, we migrated to another tool and have been relatively happy. We found the...
After several months, we migrated to another tool and have been relatively happy. We found the promises and capabilities made were not matched by the tool or company to the degree expected.
Pluspunten
It was relate easy to port over to it. We were operating in just a few weeks.
Minpunten
We found the tool required doing everything in a certain t made business challenging. We needed to be able to quickly make modifications to quotes at the customer site based on what was discovered. This was difficult. We followed the recommendations and loaded a huge library or parts only to discover that made finding the ones most usd here difficult and error prone. Most frustrating was service and training. A response of “ watch a video” isn’t what anyone wants to hear.
Antwoord van Thermogrid
This is for the TemperaturePro franchise they had a contract with us that THEY do all training and support. Each new franchisee had to pay a large amount to sign up and we had to pay the franchise the $7,000 of it.
I would imagine that you believe there is a lack of features if you were not able to be trained properly by the franchise. The price book is 100% customizable and our system can do full AHRI matchup system estimates and take payment in less than 45 seconds.
All franchisees that singed up with TemperaturePro didn¿t know HVAC. It made it hard for them to use an HVAC specific software not knowing the operations of an HVAC business as well as not getting that support from the franchise.
We are no longer in an agreement with this franchise because it did not hold up its end of the agreement. Many franchisees have gone out of business due to the lack of support and training from the franchise.
We would be happy to show you everything our system can do.
- Sector: Bouw
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Service & Proformance
Beoordeeld op 29/7/2020
Great support. [SENSITIVE CONTENT HIDDEN] was tremendous help in setting our pricing to fit our...
Great support. [SENSITIVE CONTENT HIDDEN] was tremendous help in setting our pricing to fit our system. [SENSITIVE CONTENT HIDDEN] has been great spending time with me setting up the company and making sure I understand the reports. [SENSITIVE CONTENT HIDDEN] is always so friendly and helpful and [SENSITIVE CONTENT HIDDEN] has been very helpful with customer communications. Again, very good support.
Pluspunten
The amount of support and response time is second to none. Also very impressed with the customization I have to fit our companies terminology and flow. Implementation went very smooth and we had support the entire time.
Minpunten
Very layered and takes some time to adjust. The price book not having pricing levels is a bit frustrating but recoverable.
Antwoord van Thermogrid
Thank you for the review Lance.
Travis will be reaching out to help you with level pricing.
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Smooth transition
Beoordeeld op 19/7/2018
Pluspunten
The number one thing that set this software apart from the rest is the customer support . Not only is they freaky smart, but they are very efficient and responsive. She knows business. I can't say enough about them.
The software itself is perfect for us. I love the fact that it's simple enough for our staff to use, but yet has has the capability to do complex tasks and pricing. We are slowly implementing all of the features, and haven't touched the tip of the iceberg. I love how we aren't limited by it being too complex, or too simple.
I am not extremely competent with excel, but with Customer support on my side, I feel like an excel Guru. Setting up pricing is now a breeze. I can update the price book in less than a few hours.
Invoicing customers on site electronically is very simple, with a very professional look.
Hours are saved with creating estimates. Customer support will teach you how to auto tag whatever you want to a system.
If I quote a new HVAC system, I set it up to include any and all possible parts/scenarios to the bid, and I simply remove whatever I don't need to stay competitive. Technicians can quote a system in literally seconds.
Minpunten
I wish it came with 5-6 Customer support. I would even put a few of her in service trucks. I've tried to think of anything I don't like. I really can't. I think it's great software.
Antwoord van Thermogrid
Aaron,
Thank you for your review as I am sure this will help future clients see that we care and will help them achieve their goals.
Ask Heather about the free business and operations evaluation if you both haven't discussed this already.
We are looking forward to serving you for many years to come, let us know if there is anything we can do to help you.
ThermoGrid - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over ThermoGrid.V. Welke prijsmodellen heeft ThermoGrid te bieden?
ThermoGrid kent de volgende prijsmodellen:
- Vanaf: US$ 110,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van ThermoGrid?
ThermoGrid heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door ThermoGrid ondersteund?
ThermoGrid ondersteunt de volgende talen:
Engels, Spaans
V. Biedt ThermoGrid ondersteuning voor mobiele apparaten?
ThermoGrid ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan ThermoGrid worden geïntegreerd?
ThermoGrid kan worden geïntegreerd met de volgende toepassingen:
QuickBooks Online, QuickBooks Online Advanced
V. Welke mate van ondersteuning heeft ThermoGrid te bieden?
ThermoGrid biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Kennisbank, Telefonische ondersteuning, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor ThermoGrid.
