--- description: Gedetailleerde beoordelingen over QAlert: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk QAlert met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: QAlert reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Software voor openbare werken](/directory/1145/public-works/software) > [QAlert](/software/127327/qalert) # QAlert Canonical: https://www.getapp.be/software/127327/qalert Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.getapp.be/software/127327/qalert?page=2) > QAlert is een webgebaseerde softwareoplossing voor het beheren van aanvragen voor burgers die wordt gebruikt door lokale en provinciale overheden en 311-callcenters om de levenscyclus van niet-noodverzoeken, zorgen en klachten te volgen, loggen en beheren. > > Oordeel: score van **4.5/5** door 6 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 6 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.8/5 | Gebaseerd op alle reviews | | Functies | 3.7/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: QScend Technologies - **Locatie**: Waterbury, VS - **Opgericht**: 1998 ## Commerciële context - **Beginprijs**: US$ 10.800,00 - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels, Spaans - **Beschikbare landen**: Canada, Verenigde Staten ## Functies - API - Aanpasbare branding - Aanpasbare rapporten - Aanpasbare velden - Alerts/Escalation - Auditing van problemen - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van problemen - Beheer van serviceverzoeken - Benchmarking - Bewaking van sociale media - Bijhouden van klachten van klanten - Casusbeheer - Communicatie via meerdere kanalen - Compliancebeheer - Dashboard - Documentbeheer - Feedbackbeheer - Formulierbeheer ## Integraties (4 in totaal) - Citizenserve - Trimble Cityworks - VUEWorks - eFeedback Manager for Public Agencies ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) ## Categorie - [Software voor openbare werken](https://www.getapp.be/directory/1145/public-works/software) ## Gerelateerde categorieën - [Software voor openbare werken](https://www.getapp.be/directory/1145/public-works/software) - [Servicedesk software](https://www.getapp.be/directory/1249/service-desk/software) - [Issue tracking software](https://www.getapp.be/directory/580/issue-tracking/software) - [Klachtenbeheer software](https://www.getapp.be/directory/841/complaint-management/software) - [CRM-software](https://www.getapp.be/directory/230/crm/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.be/software/10317/freshdesk) — 4.5/5 (3409 reviews) 2. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1754 reviews) 3. [Freshservice](https://www.getapp.be/software/91351/freshservice) — 4.5/5 (685 reviews) 4. [InvGate Service Management](https://www.getapp.be/software/101213/service-desk) — 4.6/5 (108 reviews) 5. [JIRA Service Management](https://www.getapp.be/software/91811/jira-service-management) — 4.5/5 (763 reviews) ## Reviews ### "QAlert for the City of Aspen" — 5.0/5 > **Rebecca** | *3 oktober 2019* | Overheidsadministratie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and how easy they are to manage. I like the reporting capabilities, although there are some limitations imposed by the Data Sources that prevent being able to make creating certain kinds of combined-information reports. I like being able to automate production and distribution of reports via email. > > **Minpunten**: The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our reporting on response times is off. The charting and linking features both function in ways that are problematic. The series function in charting is very unclear, as to what one might expect to appear on the chart. The linking feature is misleading in that it will show activities from the Master on the copy request, but the copy request maintains independence of request status. This confuses request metrics and accountability for each request getting handled on time. Also, I wish the rules for when escalations are sent were not completely global, but could be defined by group. We have many different departments that function according to their own rules, so one global setting on this is not enough. As far as security, I wish there were a way to "lock down" some data so if a department wanted their data to be completely private, it would not show up for any unauthorized individual (such as on reports). Conversely, it would be nice if there were a way to "share" a request in which multiple departments had an interest- right now, a Service request type is associated with one department, so based on the type, only one department can take ownership for (and work on) a request at a time. > > We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well. ----- ### "QAlert Review" — 4.0/5 > **Tatyana** | *3 oktober 2019* | Public relations en communicatie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a lot of effort. > > **Minpunten**: What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is not set up to EST. Also, we are unable to upload PDF/image files directly into QAlert for our user to use see them; we can only upload the link to redirect them to the website. Lastly, I do not like that we cannot assign access to data based on department/user group. ----- ### "Review" — 4.0/5 > **Hannah** | *11 oktober 2019* | Overheidsadministratie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Easy to make changes to request types and routes and great customer service. > > **Minpunten**: Reporting Features need to be more robust ----- ### "Quick Implementation" — 4.0/5 > **Wendy** | *18 oktober 2019* | Overheidsadministratie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: How easy it is for a non-IT professional to set up and navigate. It is so convenient and efficient to be able to do admin work. > > **Minpunten**: You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify to meet your needs. > > Great value\! It has allowed us to expand our services and number of responders without additional costs. ----- ### "Amazing Government CRM Software" — 5.0/5 > **Paul** | *5 oktober 2019* | Overheidsadministratie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Ease of use, EXCELLENT customer support. Training Department. > > **Minpunten**: There is really nothing that comes to mind as a con. > > As an long time user of over 10 years, this has been the best decision every made. I have seen the product migrate and improve over time. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.getapp.be/software/127327/qalert?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/127327/qalert) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens