--- description: Gedetailleerde beoordelingen over Gorgias: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Gorgias met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Gorgias reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/287/help-desk-ticketing/software) > [Gorgias](/software/124359/gorgias) # Gorgias Canonical: https://www.getapp.be/software/124359/gorgias Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.getapp.be/software/124359/gorgias?page=2) > Gorgias is een alles-in-één klantenservice, klantenondersteuning en livechat-helpdesk voor Shopify-, Magento- en BigCommerce-winkels, die tools biedt zoals e-mailintegratie, autoresponders, ticketbeheer, bijhouden van klantgeschiedenis, toewijzing van aanvragen en meer om te helpen met de klantenservice. > > Oordeel: score van **4.6/5** door 134 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 134 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Gorgias - **Opgericht**: 2015 ## Commerciële context - **Beginprijs**: US$ 60,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 208 meer ## Functies - API - Aanpasbare branding - Aanpasbare sjablonen - Activiteitendashboard - Alerts/Escalation - Autoresponders - Batchcommunicatie - Beheer van enquêtes/peilingen - Beheer van supporttickets - Bestanden delen - Bewaking van sociale media - Bijhouden van klachten van klanten - Callcenterbeheer - Casusbeheer - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Contactenbeheer - Dashboard - E-mailbeheer ## Integraties (75 in totaal) - 29 Next - Ada - Adobe Commerce - AfterShip - Aircall - Alloy - Answerbase - Attentive - BigCommerce - Bigblue App - Bloomreach - CallHippo - Certainly - ChannelReply - Chatdesk Teams ... en 60 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) ## Gerelateerde categorieën - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) - [Live chat software](https://www.getapp.be/directory/561/live-chat/software) - [Klachtenbeheer software](https://www.getapp.be/directory/841/complaint-management/software) - [Customer communication management software](https://www.getapp.be/directory/1139/customer-communications-management/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.be/software/10317/freshdesk) — 4.5/5 (3411 reviews) 2. [Zendesk Suite](https://www.getapp.be/software/9448/zendesk) — 4.4/5 (4076 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.be/software/90378/salesforce) — 4.4/5 (18770 reviews) 4. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1755 reviews) 5. [LiveChat](https://www.getapp.be/software/8385/livechat) — 4.6/5 (1717 reviews) ## Reviews ### "Ideal Customer Experience Platform" — 5.0/5 > **Sai** | *5 juli 2023* | Internet | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Gorgias is a great CX platform for brands to use to help with support, live chat, and ticket management process\! I highly recommend using Gorgias for all those support projects > > **Minpunten**: More integrations and flows with ESPs and CDPs would make communication streamlined across platforms > > Highly recommend using Gorgias, it’s been productive and effective for CX and suppor ----- ### "Great Product\!" — 4.0/5 > **Michael** | *5 maart 2021* | Detailhandel | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I love how easy it is to use. It has saved us so much time in replying to emails and tracking our internal records. > > **Minpunten**: I still struggle to understand Chat and reporting. I feel like there's a lot of potential in both, but eager to better understand how we can best utilize Gorgias. > > The overall experience has been fantastic\! Our team is so glad we found Gorgias. It has impacted our team's time in a very psositive way and customers have been very pleased with how quickly we are able to reply to them. Very straight forward. ----- ### "Efficient and Powerful for E-commerce, But Complex and Pricey for Smaller Businesses" — 3.0/5 > **Jared** | *4 februari 2025* | Kleding en mode | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: It offers powerful automation tools, including rule-based responses and AI-driven suggestions, which help reduce response times. > > **Minpunten**: Gorgias' pricing structure can be expensive, particularly for smaller businesses or those with fewer customer service agents. The cost increases as you add more agents or features. > > It's a solid choice for businesses that need to manage a high volume of customer inquiries efficiently, though it's not always the easiest or most affordable option for smaller operations. ----- ### "Very helpful for staying organized and consistent" — 4.0/5 > **Maria** | *10 maart 2021* | Consumentendiensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The company's engagement with it's users. There's also a lot of helpful features that will optimize the customer service provided to our clients > > **Minpunten**: There's a lot of updates and it tends to interrupt the workflow sometimes. On boarding was slower than what we had been told also. > > Before we migrated to this platform, it would take almost 72 hours to respond to customer queries, but with this software, we cut that time down to just around 30 minutes on average within a few days after migration. ----- ### "Totally changed our customer service" — 5.0/5 > **Claire** | *9 maart 2021* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I love how easy it is to treat our customer service team on this tool - the macro's make it easy to keep brand tone. It was helpful when we have a couple of other people within the company jumping in to help out with the customer service team to keep ontop of things as they can be allocated out. The onboarding and support provided by all the team were incredible\! > > **Minpunten**: It can be a little clunky at points, I see a lot of issues online about downtime - although I think as we are in the UK we don't really see this with timezones. It would be good to have a few more 'zendesk' features on there like priority rankings just as when things get escalated to a manager it can be lost in a pool of issues. > > I love working with the team at Gorgias and their product\! The number of developments I have seen since moving to them 7+ months ago is crazy\! ----- Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.getapp.be/software/124359/gorgias?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/124359/gorgias) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens