--- description: Gedetailleerde beoordelingen over livepro: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk livepro met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: livepro reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [CMS-systemen](/directory/276/content-management-system-cms/software) > [livepro](/software/122747/livepro) # livepro Canonical: https://www.getapp.be/software/122747/livepro Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.be/software/122747/livepro?page=2) > livepro is een cloudgebaseerde oplossing voor kennisbeheer die is ontworpen om de klantervaring en medewerkersbetrokkenheid te verbeteren. De kennisbank kan door elke bedrijfsafdeling worden gebruikt, inclusief HR, contactcentermedewerkers en trainingsafdelingen, en kan worden ingesteld voor self-service voor klanten om het aantal ondersteuningstickets te verminderen. > > Oordeel: score van **4.8/5** door 182 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.8/5** | 182 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.8/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: livepro Knowledge Management - **Locatie**: Sydney, Australië - **Opgericht**: 2001 ## Commerciële context - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Grieks, Italiaans, Nederlands, Portugees, Russisch, Spaans - **Beschikbare landen**: Australië, België, Canada, Denemarken, Duitsland, Finland, Ierland, Italië, Nederland, Nieuw-Zeeland, Noorwegen, Polen, Singapore, Verenigd Koninkrijk, Verenigde Staten ## Functies - AI/machine learning - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Beheer van enquêtes/peilingen - Beheer van negatieve feedback - Beslissingsondersteunende systemen - Bestanden delen - Bestandsbeheer - Bewaking - Catalog Management - Chatbot - Communicatie via meerdere kanalen - Communicatiebeheer - Configureerbare workflow ## Integraties (11 in totaal) - AI Assistant - AI Bots - ChatBot - GENESYS - Genesys Cloud CX - Microsoft Teams - NiCE CXone - Salesforce.org Nonprofit Cloud - Slack - WordPress - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [CMS-systemen](https://www.getapp.be/directory/276/content-management-system-cms/software) ## Gerelateerde categorieën - [CMS-systemen](https://www.getapp.be/directory/276/content-management-system-cms/software) - [Knowledge Base Software](https://www.getapp.be/directory/2823/knowledge-base/software) - [Conversational AI software](https://www.getapp.be/directory/1647/conversational-ai-platform/software) - [Kennismanagement software](https://www.getapp.be/directory/257/knowledge-management/software) - [Samenwerkingssoftware](https://www.getapp.be/directory/335/web-collaboration/software) ## Alternatieven 1. [Confluence](https://www.getapp.be/software/90949/confluence) — 4.5/5 (3697 reviews) 2. [Microsoft SharePoint](https://www.getapp.be/software/90850/sharepoint) — 4.4/5 (5446 reviews) 3. [Notion](https://www.getapp.be/software/132111/notion) — 4.7/5 (2772 reviews) 4. [Connecteam](https://www.getapp.be/software/105401/connecteam) — 4.6/5 (5298 reviews) 5. [Guru](https://www.getapp.be/software/123167/guru) — 4.8/5 (639 reviews) ## Reviews ### "One of the best CMS with a useful feedback feature" — 5.0/5 > **Marjorie** | *11 februari 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I've used several knowledge management software within 9 years of my career in technical writing and knowledge management. Out of all of these, livepro is my favorite for a number of reasons: 1. Ease of use - It didn't take me a long time to learn how to use it as the functionalities are pretty straightforward. 2. Feedback - With the software that I tried in the past, the company either employs email or separate software to handle the users' feedback. With livepro, this functionality is already integrated into the software. This makes feedback management a lot easier to handle. 3. Reporting - The Reports section is quite useful as well. Data extraction is simple and there are different types of information that you may download, which makes data analysis and report creation a breeze. > > **Minpunten**: I think something that they can improve on, if possible, is to have the following 1. an option to upload a screenshot when submitting a feedback. 2. an option to add a tick box button to the articles 3. an option to generate reports on livepro users ----- ### "livepro in an excellent KMS that fits comfortably into our contact centre environment." — 5.0/5 > **Courtney** | *22 juni 2018* | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: livepro has been designed with the user in mind, CSRs in the contact centre space can locate the information they require quickly and efficiently making livepro a central feature in the delivery of a quality customer experience. The article types and styling offers the perfect blend of ready to use with total customisation and authors can easily curate and publish content especially when quick updates are required. Also, the announcement feature is excellent - its done wonders in eliminating email fatigue. > > **Minpunten**: I would love to see more filtering options for administrators who have access to view multiple accounts/ categories. > > livepro has deliverable a number of operational benefits in the contact centres it has been implemented, notably a reduction of AHT and QA improvement. livepro can also we attributed with a reduction in training time and an increase in employee satisfaction. ----- ### "Great idea" — 3.0/5 > **Jess** | *8 augustus 2018* | Medische praktijk | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: As a new employee it was a great resource for finding the correct information needed > > **Minpunten**: could be easier to navigate............. ----- ### "Industry leading knowledge management system" — 5.0/5 > **Brent** | *30 juli 2018* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: LivePro always put the user and customer at the centre of their business. This means new enhancements are always exciting as you see them constantly improving the system. They are always open to feedback and when you raise a good suggestion you see it almost immediately in their roadmap for development. > > **Minpunten**: I would like to see some more reporting outputs. We can currently pull the data we want and analyse it , but it would be great if more pre canned report. > > A user friendly system that allows all customer service agents to access a single point of truth easily and in a format that helps them answer the call clearly and accurately. The benefits of this is getting someone a clear and correct answer with no impact to the customer service interaction. ----- ### "The only knowledge management platform worth looking at" — 5.0/5 > **Luke** | *12 juni 2018* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: This platform delivers answers, not knowledge articles. Easy to use, heaps of features like quizzes, announcements, decision trees and more. The WISIWIG editor takes no time to learn and within minutes you have up to date answers that have built in timers to notify you when to review them. Agent feedback that kicks off workflows so you know what you need to tweak or add. Outstanding platform. > > **Minpunten**: Tagging knowledge can sometimes be a little annoying and an auto-categorisation and suggested tags feature would be handy > > Massive productivity gains and improved quality ----- Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.be/software/122747/livepro?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/122747/livepro) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens