--- description: Gedetailleerde beoordelingen over HelpDesk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk HelpDesk met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpDesk reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk) # HelpDesk Canonical: https://www.getapp.be/software/116767/helpdesk Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.be/software/116767/helpdesk?page=2) > HelpDesk is een online ticketingsysteem dat je klantenservice-activiteiten vereenvoudigt. Verras je klanten met uitstekende ondersteuning en los tickets sneller op. Gepersonaliseerde berichten zullen je klanttevredenheid verhogen. > > Oordeel: score van **4.6/5** door 183 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 183 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Text - **Locatie**: Boston, VS - **Opgericht**: 2002 ## Commerciële context - **Beginprijs**: US$ 29,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - AI Copilot - AI Summarization - AI/machine learning - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analyse van klantenservices - Auditing van problemen - Autoresponders - Batchcommunicatie - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van meerdere kanalen ## Integraties (11 in totaal) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) - [Issue tracking software](https://www.getapp.be/directory/580/issue-tracking/software) - [Klachtenbeheer software](https://www.getapp.be/directory/841/complaint-management/software) - [Customer satisfaction software](https://www.getapp.be/directory/1029/customer-satisfaction/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.be/software/10317/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.be/software/90378/salesforce) — 4.4/5 (18806 reviews) 3. [Zendesk Suite](https://www.getapp.be/software/9448/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.getapp.be/software/8385/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Efficient solution for customer support" — 5.0/5 > **Anushka** | *31 augustus 2020* | Computersoftware | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple. > > **Minpunten**: I don’t have such a problem with this application, my work is going on smoothly without any hassle as such. > > When it comes to ticket management and building a better customer bond helpdesk was very easy and detailed to work with ----- ### "helpdesk support" — 5.0/5 > **lebohang** | *16 februari 2026* | Consumentendiensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time. > > **Minpunten**: i have learned that technical skills are important, but understanding the users concern and explaining solutions in simple terms in just as crucial. > > my experience it has been rewarding and educational. i have developed strong problem-solving skills, improved my communication abilities a learned help how to handle multiple requests efficiently. ----- ### "Customer Service Supervisor" — 3.0/5 > **Cindy** | *15 januari 2026* | Medische apparatuur | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: I like the fact that a customer can leave us a message when we are out of the office so we don't miss any interactions with the customer. > > **Minpunten**: Setting up HelpDesk was not as easy as it sounded. I ended up having to pay an IT company to help me get it set up and useable. Having to hire an IT company added a lot to the set up cost of this feature. I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages. > > This feature does have added value but not as much as I would have anticipated. I don't like that you have to switch from Livechat to helpdesk. I really liked the way it use to be before the helpdesk became a separate function from Livechat. ----- ### "Fabulous Platform" — 5.0/5 > **Melissa** | *5 maart 2026* | Automotive | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The Helpdesk is designed for ease of use, making support requests simple, fast, and completely effortless for every user. > > **Minpunten**: Absolutely nothing at all—no issues, no complications, no concerns—just smooth sailing and complete ease\! > > 10/10 – exceptionally easy to use, intuitive, and overall a brilliant platform that makes everything seamless and efficient\! ----- ### "Helpdesk: benefits and drawbacks" — 5.0/5 > **Ivan** | *10 november 2025* | Kansspelen en casino's | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I like how simple it’s is to navigate through the Helpdesk, like making it easier to track, prioritize, and manage issues > > **Minpunten**: If tickets are misrouted or the system is too rigid, sometimes errors may occur. Also relying solely on tickets may reduce direct human interaction, which some customers prefer. > > Pretty good so far, the learning curve wasn’t to complicated all. Team collaboration is also pretty good, it’s easy to assign tickets to each other. ----- Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.be/software/116767/helpdesk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/116767/helpdesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens