Lucky Orange

Alles-in-één pakket voor conversie-optimalisatie voor website-eigenaren

Over Lucky Orange

Lucky Orange is een alles-in-één pakket voor conversie-optimalisatie voor allerlei bedrijven van elke omvang die website-eigenaren helpt de redenen te begrijpen waarom sommige bezoekers niet converteren. Gebruikers kunnen alles zien wat een klant op de website doet door middel van dynamische heatmaps en bezoekersregistraties, en afhakingen in het conversieproces identificeren met conversietrechters, formulieranalyse en peilingen.

Met realtime dashboardanalyse kunnen website-eigenaren precies zien hoeveel mensen hun site op elk moment bezoeken en hoe ze daar zijn aangekomen. Gebruikers kunnen historische statistieken vergelijken en bekijken welke trefwoorden, locaties, talen, verwijzingen, tweets en meer verkeer en specifiek gedrag op de site genereren, en er doorheen filteren met gedragstags. Automatische bezoekersregistraties stellen gebruikers in staat om elke klik, scroll of actie van een klant te bekijken om precies te achterhalen hoe mensen de website gebruiken. Dynamische heatmaps kunnen in realtime worden bekeken terwijl bezoekers van pagina wisselen, klikken en scrollen, menu's wisselen, pop-ups openen en meer. Formulieranalyse helpt bij het identificeren van probleemgebieden op formulieren door rapporten te genereren over verlating, starttijd, veldtijd, gemiddelde volgorde en herhaalde velden.

Met conversietrechters van Lucky Orange kunnen gebruikers zien op welk moment klanten een proces verlaten zoals "een account aanmaken" of "betalen", om de pijnpunten te identificeren. Dankzij de volledig responsieve chatmethoden kunnen gebruikers rechtstreeks via de website met hun klanten communiceren. Chatfuncties omvatten standaardantwoorden, doorschakelingen door de operator, co-browsen, typevoorbeeld en een aangepaste gegevens-API waarmee gebruikers informatie kunnen bekijken over de bezoeker met wie ze spreken. Alle chat-widgets kunnen worden aangepast aan het uiterlijk van de website.


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Twijfels over Lucky Orange? Vergelijk met een populair alternatief

Lucky Orange

4,7 (171)
VS.
Meeste reviews

Beginprijs

US$ 39,00
maand
Geen prijsinformatie gevonden

Prijsopties

Gratis versie
Gratis proefversie
Gratis versie
Gratis proefversie

Functies

118
48

Integraties

8
3

Gebruiksgemak

4,7 (171)
4,2 (7.589)

Prijs-kwaliteitverhouding

4,7 (171)
4,7 (7.589)

Klantenservice

4,7 (171)
4,1 (7.589)

Alternatieven

Google Analytics 360

4,7
#1 alternatief voor Lucky Orange
Met Google Analytics kunnen gebruikers de verkoop en conversies meten, plus nieuwe inzichten ontwikkelen in hoe...

VWO Insights

5
#2 alternatief voor Lucky Orange
VWO Insights is cloudgebaseerde software waarmee bedrijven het gedrag van websitebezoekers kunnen analyseren en...

VWO Testing

4,5
#3 alternatief voor Lucky Orange
VWO is een gebruiksvriendelijk platform voor conversie-optimalisatie waarmee bedrijven het gedrag van hun websitebezoeke...

Crazy Egg

4,5
#4 alternatief voor Lucky Orange
Sluit je aan bij de 300.000 websites die Crazy Egg gebruiken om het maximale uit elke websitebezoeker te halen....

Reviews

Totaalscore

4,7 /5
(171)
Prijs-kwaliteitverhouding
4,7/5
Functies
4,6/5
Gebruiksgemak
4,7/5
Klantenondersteuning
4,7/5

Heb je Lucky Orange al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 171 reviews worden weergegeven
Aqeel
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best Web Analytics Tool

Beoordeeld op 7/9/2022

Pluspunten

It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.

Minpunten

They recently launched a new version which I didn't like and I am still using the old one.

Antwoord van Lucky Orange

Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with.

Cheers - Bradley from Lucky Orange

Andrew
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Awesome for heatmaps, scroll and click data

Beoordeeld op 16/3/2020

We use Lucky Orange regularly to look at a users experience on our website and to make changes to...

We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.

Pluspunten

The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.

Minpunten

Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.

Overwogen alternatieven

Hotjar

Redenen om voor Lucky Orange te kiezen

We switched from Crazy Egg to Lucky Orange for two reasons. One Lucky Orange offered a price promotion for HubSpot customers that was attractive and two the interface and experience delivered the same or exceeded Crazy Egg making the switch easy to implement.

Overgestapt van

Crazy Egg

Redenen om over te stappen op Lucky Orange

Simplicity and cost. I would actually choose Hotjar as my number one option if budget wasn't a factor. It has the most enhanced feature set from my experience. Lucky Orange serves what we need at this stage for our company.

Antwoord van Lucky Orange

Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you.

Cheers - Justin from Lucky Orange

Stephen
Totaalscore
  • Sector: Muziek
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Lucky Orange is a Critical Tool at a Great Price

Beoordeeld op 6/12/2022

I've only had to contact customer support one time and they were very quick to respond and resolve...

I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.

Pluspunten

What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.

Minpunten

The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.

Antwoord van Lucky Orange

Thank you for leaving us a review! Using live Session Recordings and Chat to direct your website visitors is a great way to understand where they might have trouble navigating your site. Using a VPN is likely why you are running into problems while viewing Sessions. If you send us an email to Support@luckyorange, we can ensure there isn't something else at play. Happy tracking!

Cheers - Bradley from Lucky Orange

Aleks
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

The tool is comparatively cheap and has a great functionality

Beoordeeld op 1/8/2022

Pluspunten

I like the pricing and the functionality. Especially for a startup, it's a good bang for our buck.

Minpunten

Surveys are really much wanted. I am tied to just one question per survey and can't really rely on it.

Overwogen alternatieven

Mouseflow

Redenen om voor Lucky Orange te kiezen

Their new business model. Pay bazillion bucks to be happy. We are not willing to do it for now.

Overgestapt van

Hotjar

Redenen om over te stappen op Lucky Orange

I am still in the consideration stage.

Antwoord van Lucky Orange

Thank you for the review! So glad you've found value in our software. Understanding user behavior is one of the most beneficial ways to optimize your website. I'll pass along your feedback to the rest of the team. Happy tracking!

Cheers - Bradley from Lucky Orange

Joshua
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Has helped us offer better support and better track down customer issues

Beoordeeld op 21/12/2022

Pluspunten

The live chat and session recordings have enabled us to better serve our customers. The live chat allows us to answer questions in real time for customers and allows them to complete their order without having to sit on hold trying to connect with us via the phone. It also allows us to better track down issues customers experience.

Minpunten

The biggest challenges we have had is that sometimes the session recordings do not exactly match what the customer experienced. I am not certain, but I think it may have to do with externally hosted JavaScript files. It would also be helpful if when you are searching for a customer session, more of the data would bring up the session. Sometimes even when I have the city, state, phone number and email address of a customer, I still cannot locate their session recording. This is especially frustrating when I finally find the session and some or all of that information is in the session data, but it still did not come up in the session search results.

Antwoord van Lucky Orange

Thank you for the review and feedback - I'll pass it along to our engineering team. It's great to hear that you're using Session Recordings to provide even better support to your customers. We're here if you need anything!

Cheers - Bradley from Lucky Orange

5 van 171 worden weergegeven Lees alle reviews

Lucky Orange - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Lucky Orange.

Lucky Orange kent de volgende prijsmodellen:

  • Vanaf: US$ 39,00/maand
  • Prijsmodel: Gratis versie, Abonnement
  • Gratis proef: Beschikbaar

Lucky Orange heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Lucky Orange ondersteunt de volgende talen:

Engels

Lucky Orange ondersteunt de volgende apparaten:

Lucky Orange kan worden geïntegreerd met de volgende toepassingen:

BigCommerce, Google Analytics 360, Google Optimize, Google Optimize 360, HubSpot CRM, Shopify, Shopify Plus, WordPress

Lucky Orange biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Lucky Orange.