Lucky Orange
Lucky Orange
Over Lucky Orange
Lucky Orange is een alles-in-één pakket voor conversie-optimalisatie voor allerlei bedrijven van elke omvang die website-eigenaren helpt de redenen te begrijpen waarom sommige bezoekers niet converteren. Gebruikers kunnen alles zien wat een klant op de website doet door middel van dynamische heatmaps en bezoekersregistraties, en afhakingen in het conversieproces identificeren met conversietrechters, formulieranalyse en peilingen.
Met realtime dashboardanalyse kunnen website-eigenaren precies zien hoeveel mensen hun site op elk moment bezoeken en hoe ze daar zijn aangekomen. Gebruikers kunnen historische statistieken vergelijken en bekijken welke trefwoorden, locaties, talen, verwijzingen, tweets en meer verkeer en specifiek gedrag op de site genereren, en er doorheen filteren met gedragstags. Automatische bezoekersregistraties stellen gebruikers in staat om elke klik, scroll of actie van een klant te bekijken om precies te achterhalen hoe mensen de website gebruiken. Dynamische heatmaps kunnen in realtime worden bekeken terwijl bezoekers van pagina wisselen, klikken en scrollen, menu's wisselen, pop-ups openen en meer. Formulieranalyse helpt bij het identificeren van probleemgebieden op formulieren door rapporten te genereren over verlating, starttijd, veldtijd, gemiddelde volgorde en herhaalde velden.
Met conversietrechters van Lucky Orange kunnen gebruikers zien op welk moment klanten een proces verlaten zoals "een account aanmaken" of "betalen", om de pijnpunten te identificeren. Dankzij de volledig responsieve chatmethoden kunnen gebruikers rechtstreeks via de website met hun klanten communiceren. Chatfuncties omvatten standaardantwoorden, doorschakelingen door de operator, co-browsen, typevoorbeeld en een aangepaste gegevens-API waarmee gebruikers informatie kunnen bekijken over de bezoeker met wie ze spreken. Alle chat-widgets kunnen worden aangepast aan het uiterlijk van de website.
Prijzen vanaf:
US$ 39,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Markten
Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden en nog 223 andere
Ondersteunde talen
Duits, Engels, Frans, Italiaans, Spaans
Prijzen vanaf:
US$ 39,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Afbeeldingen
Functies
Totaal aantal functies van Lucky Orange: 117
Alternatieven
VWO Insights
VWO Testing
Hootsuite
Google Analytics 360
Reviews
Heb je Lucky Orange al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Computersoftware
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best Web Analytics Tool
Beoordeeld op 7/9/2022
Pluspunten
It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.
Minpunten
They recently launched a new version which I didn't like and I am still using the old one.
Antwoord van Lucky Orange
Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with.
Cheers - Bradley from Lucky Orange
- Sector: E-learning
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
The heatmapping and website analysis tool you need for your business
Beoordeeld op 30/1/2024
It has been quite good and was a good transition away from another provider we used to have that...
It has been quite good and was a good transition away from another provider we used to have that didn't really give us the information we needed.
Pluspunten
I like that it provides a very easy display of your heatmapping so that you can make changes and adjustments to your site/landing pages for better conversion.
Minpunten
The funnel feature doesn't seem to work at all. It doesn't accurately track how far people make it through your funnel...and the data retention that Lucky Orange has is quite minimal. It'd be great if we could see data that extends beyond 60 days...
Antwoord van Lucky Orange
Thank you for your review, Quynh! We love that you’ve been able to gain so much insight from our tools! Heatmaps are a powerful way to see where people interact with your website. Visitor behavior really makes a huge difference in your conversion optimization efforts.
Regarding your cons, could you please reach out to [email protected] referencing this review? Lucky Orange offers extended data storage beyond 60 days, and we would be happy to walk you through it. Additionally, we would like to investigate what you’re experiencing with our conversion funnels. Simply send us an email to get the ball rolling. We look forward to hearing from you soon!
Cheers - Emilia from Lucky Orange
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 4.0 /10
Better than nothing
Beoordeeld op 2/12/2024
You get what you pay for!! Just not happy with lack of notifications and general ease of use.
You get what you pay for!! Just not happy with lack of notifications and general ease of use.
Pluspunten
Honestly it is just ok - I am not notified when people come to the website and just not fluid enough
Minpunten
NO MOBILE APP! Honestly, in this age no mobile app is not going to cut it especially for a paid service.
Antwoord van Lucky Orange
We appreciate your feedback. Lucky Orange does indeed offer in-app notifications to alert you with a sound and/or banner for common triggers, such as when someone arrives on your site or replies to your chat. These notifications can be fully customized to show other important events, such as when a visitor clicks on a specific CTA or rage clicks. I would be happy to guide you through the process of enabling notifications, address any lingering usage questions you may have and discuss your feedback on a mobile app. While we have optimized our app for desktop usage to maximize access to features, we would like to learn more about how you envision using a mobile app to share with our product development team. Please reply to my last email so we can find a time to connect. I look forward to hearing from you soon and will keep an eye on my inbox for your email.
Best regards - Jordan from Lucky Orange
- Sector: Marketing en reclame
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Straight forward onboarding and easy to learn
Beoordeeld op 25/6/2024
Overall this has been such a great tool to track user frustrations we aren't able to locate in app....
Overall this has been such a great tool to track user frustrations we aren't able to locate in app. I personally am loving their new discovery tool to be able to do this. We also set up additional event tracking for new features and can now filter view to see users who have utlized these new features and if they are using them to improve their productivity or if they aren't able to complete certain actions.
Pluspunten
I picked up using Lucky Orange after another team member set it up. In resuming setting this up it was pretty easy after reviewing the interface and a few YouTube videos on how the platform worked to resume some settings and implement a new survey. I do wish knew more about locating the help center and finding those like initial articles. The cards within the overview page show tutorials that are super helpful to guide you as a user and are ultimately what helped me move forward in reviewing user sessions and setting up events.
Minpunten
I didn't realize I had an issue with the content security policy section and that this was causing a portion of user data to not be captured. In hopping into an onboarding call with [sensitive content hidden] she quickly noticed the issue and made notes to follow up with sending me the details on how we can correct this. As someone on the product team between the teams who implement and work with this I wouldn't be able to notice this wasn't set up correctly. It would be nice to have like a connection check or checklist in app to ensure we are up to date and connected on certain things.
Antwoord van Lucky Orange
We appreciate the time you took to leave us a review! Thrilled that you’ve enjoyed using visitor behavior to spot user frustrations and isolate pain points in your app. Overview and Discovery are two of our favorites too! Regarding your CSP issues, I’m glad we were able to connect and get it resolved. We value your feedback and have already shared it with our product development team. Again, thank you for your review, and we’re here if you need anything.
Cheers - Emilia from Lucky Orange
- Sector: Detailhandel
- Bedrijfsgrootte: Zelfstandig ondernemer
- Maandelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Essential Tool for Understanding and Optimizing User Behavior
Beoordeeld op 20/11/2024
My overall experience with Lucky Orange has been very positive. It’s a powerful tool that has...
My overall experience with Lucky Orange has been very positive. It’s a powerful tool that has provided me with actionable insights to improve my website’s user experience and increase conversions. The combination of features like session recordings, heatmaps, and live chat makes it an essential part of my toolkit. Although there’s a learning curve initially, the support team is helpful, and the value it brings to my business is well worth it.
Pluspunten
What I like most about Lucky Orange is its session recordings and heatmaps, which provide invaluable insights into how visitors interact with my website. The ability to see real-time user behavior has helped me identify pain points and optimize my site for better conversions.
Minpunten
What I liked least about Lucky Orange is that the dashboard can feel overwhelming at first, especially with so many features available. It takes some time to get familiar with the interface and make the most of the tools.
Antwoord van Lucky Orange
We appreciate the time you took to leave us a review. We love when our users use words like "essential" to describe Lucky Orange! Visitor behavior is invaluable in improving your website and increasing sales, and it sounds like Lucky Orange has been able to provide you with the insights you need.
As you mentioned, learning a new system or platform can feel overwhelming. We offer a help center (https://help-preview.luckyorange.com/) and a free 15-minute onboarding call to help ease the learning curve and answer any questions you may have. Our dashboard may seem overwhelming at first, but it's fully customizable to bring you the visitor insights you want to see at a glance, allowing you to dive deeper into the recordings and heatmaps. I would love to set up some time to meet to clear up any lingering confusion, so please reply to my last email to find a time to connect.
Thanks again for your review, and I look forward to hearing from you soon!
Cheers - Justin from Lucky Orange
Lucky Orange - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Lucky Orange.V. Welke prijsmodellen heeft Lucky Orange te bieden?
Lucky Orange kent de volgende prijsmodellen:
- Vanaf: US$ 39,00/maand Prijsmodellen bekijken
- Prijsmodel: Gratis versie, Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Lucky Orange?
Lucky Orange heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Lucky Orange ondersteund?
Lucky Orange ondersteunt de volgende talen:
Duits, Engels, Frans, Italiaans, Spaans
V. Biedt Lucky Orange ondersteuning voor mobiele apparaten?
Lucky Orange ondersteunt de volgende apparaten:
V. Met welke andere apps kan Lucky Orange worden geïntegreerd?
Lucky Orange kan worden geïntegreerd met de volgende toepassingen:
BigCommerce, Google Analytics 360, Google Optimize, Google Optimize 360, HubSpot CRM, Shopify, Shopify Plus, WordPress
V. Welke mate van ondersteuning heeft Lucky Orange te bieden?
Lucky Orange biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten
Gerelateerde categorieën
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