Over Tripleseat

Tripleseat SmartSuite is een cloudgebaseerde oplossing voor verkoop- en evenementenbeheer voor hotels, restaurants en andere locaties, ontworpen om het planningsproces van evenementen te stroomlijnen. Het softwarepakket omvat SmartDocs, voor het genereren en beheren van evenementvoorstellen, bestellingen en facturen; SmartLeads, voor het vastleggen van leads via meerdere kanalen; en SmartChat, voor communicatie tussen evenementmanagers en klanten. Tripleseat biedt ook een boekingskalender voor evenementen, online betalingsverwerking, tools voor contactbeheer, financiële en verkooprapporten en meer.

Met SmartDocs van Tripleseat kunnen gebruikers aangepaste evenementcontracten, bestellingen, voorstellen en facturen genereren, met controle over de documentbranding, -kleuren, -lettertypen en meer. Documenten worden online opgeslagen, kunnen met medewerkers en klanten worden gedeeld en op elk apparaat worden bekeken. Er kunnen dynamische online menu's worden gecreëerd voor bestellingen van banketevenementen, waarbij gebruikers standaard en aangepaste evenementenpakketten kunnen creëren. SmartLeads maakt het vastleggen van leads mogelijk via websites van locaties, Facebook-pagina's en via de locatiegids van Tripleseat. Leadgegevens worden automatisch ingevuld in de database van contactpersonen. SmartChat verbindt communicatie met de details van klantevenementen en genereert automatische taken voor het beheren van evenementstappen, vervolgacties, herinneringen voor gasten en meer.

In de boekingskalender in Tripleseat worden details van alle evenementen op meerdere locaties opgeslagen, waarbij gebruikers hun weergave kunnen filteren op locatie, kamer of status van het evenement. Volledige boekingsdetails zijn op één enkele locatie toegankelijk en gebruikers kunnen aangepaste velden toevoegen om alle vereiste informatie vast te leggen. Er kunnen ook gerelateerde notities, taken en documenten worden bijgehouden, samen met details over wie het evenement heeft aangevraagd. De creditcards van klanten kunnen online worden belast via het PCI-conforme betalingsportal, zodat gebruikers tijdens het boekingsproces aanbetalingen of het volledige saldo kunnen incasseren.

Prijzen vanaf:

Niet door leverancier verstrekt

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Tripleseat

Klanten

  • Freelancers
  • Kleine bedrijven (2-50)
  • Middelgrote bedrijven (51-500)
  • Grote ondernemingen (500 en meer)

Implementatie

  • Cloudgebaseerd
  • On-premise

Markten

Verenigde Staten

Ondersteunde talen

Engels

Prijzen vanaf:

Niet door leverancier verstrekt

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Tripleseat

Afbeeldingen

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Functies

Totaal aantal functies van Tripleseat: 93

  • Aanpasbare branding
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Aanpasbare velden
  • Activiteitendashboard
  • Analyse van klantenservices
  • Banketbeheer
  • Beheer van factuurtarieven
  • Beheer van levensmiddelen en dranken
  • Beheer van meerdere kanalen
  • Beschikbaarheidsbeheer
  • Betalingen verwerken
  • Bevestigingen/herinneringen
  • Blokbeheer voor kamers
  • Bronnen bijhouden
  • Bruiloften en partijen
  • Budgettering/prognoses
  • CRM
  • Catalogiseren/categoriseren
  • Communicatiebeheer
  • Conferenties/congressen
  • Contactenbeheer
  • Contactendatabase
  • Contract- en licentiebeheer
  • Controle van antwoorden via e-mail
  • Documentbeheer
  • Documenten opslaan
  • E-mailmarketing
  • E-mailsjablonen
  • Elektronische betalingen
  • Evenementenbeheer
  • Evenementenkalender
  • Evenementplanning
  • Factureren
  • Factuurbeheer
  • Gebruikersbeheer
  • Herinneringen
  • Integratie van sociale media
  • Integraties van derden
  • Interne vergaderingen
  • Kalenderbeheer
  • Kalendersynchronisatie
  • Kamers reserveren
  • Kanaalanalytics
  • Keuken- en menubeheer
  • Klantenbeheer
  • Klantendatabase
  • Klantgeschiedenis
  • Kortingsbeheer
  • Lead nurturing
  • Leaddistributie
  • Leadkwalificatie
  • Leads vastleggen
  • Leadsegmentering
  • Marketingautomatisering
  • Microsoft Outlook-integratie
  • Mobiele toegang
  • Multi-faciliteit
  • Multilocatie
  • Offertes
  • Online betalingen
  • Online reserveren
  • Pipelinebeheer
  • Plannen
  • Planning beschikbare ruimtes
  • Predictieve analyse
  • Prestatiemeetwaarden
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime gegevens
  • Realtime updates
  • Registratiebeheer
  • Reserveren van vergaderruimte
  • Reserveringenbeheer
  • Reserveringsbeheer
  • Restrictiebeheer
  • Routering
  • Ruimte-inventaris
  • Sjabloonbeheer
  • Sociale promotie
  • Synchronisatie van meerdere kanalen
  • Taakbeheer
  • Transactiegeschiedenis
  • Veelgestelde vragen
  • Verkoopbeheer
  • Verwerking van creditcards
  • Volgen van actie-items
  • Voorstellen genereren
  • Waarschuwingen/Meldingen
  • Website-integratie
  • Wijngaardbeheer
  • Zoeken/filteren
  • iCalendar-ondersteuning

Alternatieven

ScheduFlow

4,6
#1 alternatief voor Tripleseat
ScheduFlow is een cloudgebaseerde systeemeigen Windows-app waarmee je planningen kunt creëren en delen op elke...

Gather

4,8
#2 alternatief voor Tripleseat
Gather is a cloud-based application designed to help small to large businesses manage data capture processes across...

HoneyBook

4,8
#3 alternatief voor Tripleseat
HoneyBook is een tool voor klantbeheer die kleine ondernemers en freelancers helpt bij het beheren en verwerken van...

Gather

4,9
#4 alternatief voor Tripleseat
Gather biedt project management tools waarmee interieurontwerpers op afstand toegang hebben tot digitale resources en...

Reviews

Totaalscore

4,7 /5
(476)
Prijs-kwaliteitverhouding
4,6/5
Functies
4,4/5
Gebruiksgemak
4,6/5
Klantenondersteuning
4,7/5

Heb je Tripleseat al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 476 reviews worden weergegeven
Lauren
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

The system every Private Dining Sales person has been waiting for!

Beoordeeld op 17/10/2018

I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously...

I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.

Pluspunten

My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up.
Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

Minpunten

My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

Kathryn
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Gather is the ONLY program for me!

Beoordeeld op 30/7/2019

I am saving so much time using this software with clients. Half the time it used to take me to send...

I am saving so much time using this software with clients. Half the time it used to take me to send contracts.

Pluspunten

Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.

Minpunten

This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.

Timothy
Totaalscore
  • Sector: Horeca
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak

Extremely bad customer service, buggy software

Beoordeeld op 20/8/2017

Even though we gave them notice of cancellation after about 9 months they have twice charged our...

Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

Pluspunten

Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

Minpunten

Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on:

Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not
About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages
I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract.
It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals.
Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal.
It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

Meg
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

LOVE Tripleseat!

Beoordeeld op 3/6/2019

Tripleseat helped me almost double my sales in one year, just from taking me a way from my...

Tripleseat helped me almost double my sales in one year, just from taking me a way from my color-coded sticky note and hard-copy calendar system. It makes it easier to take vacations and leave the other managers with clear instructions of what they need, communicate with my team and client at the same time so everyone is on the same page, etc. I also work from home most of the time so my Chef and GM have access to all of the BEO's and client information so they can see everything without me having to be there to bring it to them. Overall I love it!

Pluspunten

I'll start out by saying that I'm a one woman operation. I'm the only one in our restaurant that sells, details and facilitates all of our events, plus plans all of our in-house events, plus managing the actual restaurant side...so I have a lot to do! Tripleseat makes my job exponentially easier and more streamlined. One of my favorite things is that they listen to their users. Every month there is something updated that makes it that much butter, and their customer service is fantastic. They've also started hosting events so you can get hands on training, meet the team, etc. I love that!

Minpunten

There are a lot of features that I don't use being one person in one unit. It would be nice if there were different tiers of pricing based on the parts you use and those you don't (like a Tripleseat Lite vs. Tripleseat Multi-Unit). That's about it!

Overwogen alternatieven

Gather en Caterease

Redenen om over te stappen op Tripleseat

We liked the interface better and thought the systems they used were more in tune with what we needed.
Lisa
Totaalscore
  • Sector: Horeca
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Excellent

Beoordeeld op 10/3/2020

It’s awesome. As a banquet and catering software it’s the best I’ve ever worked with

It’s awesome. As a banquet and catering software it’s the best I’ve ever worked with

Pluspunten

This is a super user friendly cloud based software me and my team utilize. It is so much better than previously used platforms that were. Less modernized

Minpunten

Sometimes there are glitches and it is hard to get ahold of someone ASAP to help rectify. It does have added options that I’d like to use but I’m not sure all the kinks have been ironed out all the time yet

Overwogen alternatieven

Caterease

Overgestapt van

Caterease

Redenen om over te stappen op Tripleseat

The user portal, cloud based capabilities, multiple user options and overall modernized look and feel
5 van 476 worden weergegeven Lees alle reviews

Tripleseat - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Tripleseat.

Tripleseat kent de volgende prijsmodellen:

  • Vanaf:
  • Prijsmodel: Abonnement
  • Gratis proef: Niet beschikbaar

Tripleseat heeft de volgende typische klanten:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Tripleseat ondersteunt de volgende talen:

Engels

Tripleseat ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

Tripleseat kan worden geïntegreerd met de volgende toepassingen:

AllSeated, CardConnect, Constant Contact, Fishbowl, Google Calendar, Mailchimp, Meta for Business, Microsoft Outlook, Oracle Service, SevenRooms, Social Tables, StayNTouch Cloud PMS, Tock, WebRezPro

Tripleseat biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Tripleseat.