
UJET
Over UJET
UJET is een modern bedrijf voor cloudgebaseerde contactcenter-software met toonaangevende innovatie in klantenondersteuning voor het smartphone-tijdperk op het web, telefoon en mobiele apps. Het UJET-platform biedt eindgebruikers altijd en overal toegang en eenvoudige smartphone-functies en verhoogt medewerkersprestaties door middel van contextbewuste oplossingen voor spraak, chat, afbeeldingen, video en tekst. Het UJET-platform biedt wereldwijde betrouwbaarheid, veiligheid en schaalbaarheid en is SOC2 Type II- en HIPAA-conform.
UJET wordt vertrouwd door klantgerichte, innovatieve ondernemingen, waaronder Nest, Barkbox, Atom Tickets, Blink, August, Instacart en Postmates om contactcenter-processen te automatiseren en superieure ervaringen te bieden die de klanttevredenheid verhogen. UJET, met hoofdkantoor in San Francisco, stelt bedrijven van elke omvang in staat om ondersteuningservaringen te bieden die van klanten levenslange merkfans maken.
Prijzen vanaf:
N.v.t
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor UJET
Bedrijfsgrootte
Implementatie
- Cloudgebaseerd
- On-premise
Markten
Verenigde Staten
Ondersteunde talen
Chinees, Deens, Duits, Engels, Fins, Frans, Italiaans, Japans, Koreaans, Noors, Portugees, Spaans, Zweeds en nog 8 andere
Prijzen vanaf:
N.v.t
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor UJET
Afbeeldingen







Functies
Totaal aantal functies van UJET: 64
Alternatieven
RingCentral MVP

Five9

LiveAgent

Zendesk

Reviews
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- Sector: Outsourcing/Offshoring
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Awesome Tool
Beoordeeld op 11/4/2020
I have loved UJET since we've been using it. It has been a great tool not only for our business...
I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.
Pluspunten
It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.
Minpunten
It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.
Overwogen alternatieven
Five9Redenen om voor UJET te kiezen
Our client decided to change the platform since they were updating their support tools. UJET was better for their budget and for their operational requirements.Overgestapt van
Five9
- Sector: Detailhandel
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great experience with Ujet!
Beoordeeld op 16/9/2019
Overall, our experience has been good. We've been able to cut down on number of touches for calls...
Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.
Pluspunten
-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation.
-Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer.
-The people! The team at Ujet is great, they are attentive and listen to feedback very well.
Minpunten
The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.
- Sector: Consumentenelektronica
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Poor strategic vision from leadership, broken and unstable product.
Beoordeeld op 26/5/2018
None unfortunately.
None unfortunately.
Pluspunten
Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.
Minpunten
The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject.
The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago.
Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.
- Sector: Consumentendiensten
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 8.0 /10
Totally recommended
Beoordeeld op 2/5/2022
Pluspunten
Ujet is really easy to use, and has a lot of different options to communicate with the customer, in the same call you can send text messages, photos while on the phone.
Minpunten
The calls are automatically answered and only provide you 3 seconds to start talking and the recording feature glitches, so I usually have to download the audio.
- Sector: Human Resources
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Wonderful
Beoordeeld op 17/9/2019
It has been better than the last software because now we can transfer calls to different departments...
It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.
Pluspunten
You can merge, transfer and mute calls. We could not do that on the last software.
Minpunten
It will lag sometimes when disconnecting the call.
UJET - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over UJET.V. Welke prijsmodellen heeft UJET te bieden?
UJET kent de volgende prijsmodellen:
- Vanaf:
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van UJET?
UJET heeft de volgende typische klanten:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door UJET ondersteund?
UJET ondersteunt de volgende talen:
Chinees, Deens, Duits, Engels, Fins, Frans, Italiaans, Japans, Koreaans, Noors, Portugees, Spaans, Zweeds
V. Biedt UJET ondersteuning voor mobiele apparaten?
UJET ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan UJET worden geïntegreerd?
UJET kan worden geïntegreerd met de volgende toepassingen:
Calabrio Workforce Management, Desk.com, Freshdesk, HubSpot CRM, Kustomer, Observe.AI, Salesforce Sales Cloud, ServiceNow, Verint Workforce Management, Zendesk
V. Welke mate van ondersteuning heeft UJET te bieden?
UJET biedt de volgende ondersteuningsopties:
Veelgestelde vragen/forum, Telefonische ondersteuning, 24/7 (contact met medewerker)
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor UJET.
- Klantenservice software
- Call center software
- Live chat software
- Contactcenter software
- Customer experience software
- Customer engagement software
- Call recording software
- IVR-software
- Customer communication management software
- Helpdesk software en ticketsystemen
- Telefonie software
- Online afsprakensystemen
- Customer support software
- Telemarketing software
- VoIP-software
- Auto-dialer software