Over HelpCrunch

HelpCrunch is een slim klantencommunicatieplatform voor klantenondersteuning, verkoop en marketingbehoeften. Het platform bevat een livechat, messenger in de app, e-mailautomatisering en helpdesk in één oplossing. Met HelpCrunch kunnen gebruikers naadloos schakelen tussen meerdere kanalen, waarbij alle communicatie in dezelfde discussie wordt opgeslagen. Alle bedrijfswebsites en -apps (iOS/Android) kunnen worden toegevoegd aan één account, waardoor gecentraliseerd beheer van alle communicatie met klanten over verschillende producten wordt gegarandeerd.


Afbeeldingen

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Twijfels over HelpCrunch? Vergelijk met een populair alternatief

HelpCrunch

4,8 (183)
VS.
Meeste reviews

Beginprijs

US$ 15,00
maand
US$ 0,00

Prijsopties

Gratis versie
Gratis proefversie
Gratis versie
Gratis proefversie

Functies

75
83

Integraties

7
205

Gebruiksgemak

4,7 (183)
4,4 (4.102)

Prijs-kwaliteitverhouding

4,7 (183)
4,3 (4.102)

Klantenservice

4,8 (183)
4,4 (4.102)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews

Totaalscore

4,8 /5
(183)
Prijs-kwaliteitverhouding
4,7/5
Functies
4,6/5
Gebruiksgemak
4,7/5
Klantenondersteuning
4,8/5

Heb je HelpCrunch al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 183 reviews worden weergegeven
Max
Max
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Overall an awesome chat tool!

Beoordeeld op 28/8/2019

Easy to setup, no learning curve needed, our sales people cant live without it.

Easy to setup, no learning curve needed, our sales people cant live without it.

Pluspunten

I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.

Support is great by the way

Minpunten

A few improvments can be introduced the mobile user experiences but these are not critical at all

Antwoord van HelpCrunch

Thanks a lot Max! We're happy to have Invisible on board.

Alex
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Way to improve HelpCrunch

Beoordeeld op 28/8/2019

Overall it is good based on the functionality it currently has. But there is always ways for...

Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?

Pluspunten

Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.

Minpunten

- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
- The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
- The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.

Overwogen alternatieven

tawk.to

Redenen om over te stappen op HelpCrunch

Primarily - because of your support on mobile platforms and based on feedback we received from our sales team.

Antwoord van HelpCrunch

Hey Alex!
Thanks for the detailed review.

Glad you found most of the functionality in HelpCrunch helpful and easy to use.
Of course, there's always room for improvements - and that's what out team is always after.

Wanted to address a few things you've pointed out:
- Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year.
- You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time.
This way you can create a greeting or a pricing-related message with a link to your pricing page.

Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat!

Bunny
Totaalscore
  • Sector: Internet
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

Kind of good.

Beoordeeld op 3/7/2019

Pluspunten

Working as live chat software, as a start.

Minpunten

Expensive, not worth the price. So the most are bad.

Antwoord van HelpCrunch

Hi Bunny, thanks for your review!
Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo.

If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs.
We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.

Joe
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great - probably the best messaging software

Beoordeeld op 28/6/2019

Their support is amazing and friendly - regardless of you being a paying customer or free user.

Their support is amazing and friendly - regardless of you being a paying customer or free user.

Pluspunten

Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch.

It also looks more modern than the competition.

Minpunten

There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end).

But that is likely something that will get ironed out, more than an intentional feature.

Antwoord van HelpCrunch

Thanks so much for your review, Joe!
Appreciate all the little details you've mentioned.

Your feedback regarding email notifications about new messages is well taken and passed to our product team.
All the best!

Adam
Totaalscore
  • Sector: Internet
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best price-to-performance ratio helpdesk software!

Beoordeeld op 2/10/2019

Overall experience with HelpCrunch has been really good and I think it will really help us with our...

Overall experience with HelpCrunch has been really good and I think it will really help us with our business.

Pluspunten

I like the ways you can customize this product to your needs/themes and the easy of use. Literally everybody would be capable to write an article in HelpCrunch and the changes are global instantly.

Minpunten

Only thing I didn't like that much is securing a custom domain helpdesk with SSL on different server than apache or nginx - they don't have instructions for our kind of server.

Overwogen alternatieven

Intercom

Redenen om over te stappen op HelpCrunch

They seemed as the best solution and so far they are.

Antwoord van HelpCrunch

Thanks a lot for sharing your experience with HelpCrunch, Adam!
We'll be sure to update our security instructions for various servers.

5 van 183 worden weergegeven Lees alle reviews

HelpCrunch - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over HelpCrunch.

HelpCrunch kent de volgende prijsmodellen:

  • Vanaf: US$ 15,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

HelpCrunch heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

HelpCrunch ondersteunt de volgende talen:

Duits, Engels, Frans, Italiaans, Nederlands, Oekraïens, Pools, Portugees, Russisch, Spaans

HelpCrunch ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

HelpCrunch kan worden geïntegreerd met de volgende toepassingen:

Adobe Commerce, Fluid, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier

HelpCrunch biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor HelpCrunch.