HelpCrunch
Over HelpCrunch
HelpCrunch is een slim klantencommunicatieplatform voor klantenondersteuning, verkoop en marketingbehoeften. Het platform bevat een livechat, messenger in de app, e-mailautomatisering en helpdesk in één oplossing. Met HelpCrunch kunnen gebruikers naadloos schakelen tussen meerdere kanalen, waarbij alle communicatie in dezelfde discussie wordt opgeslagen. Alle bedrijfswebsites en -apps (iOS/Android) kunnen worden toegevoegd aan één account, waardoor gecentraliseerd beheer van alle communicatie met klanten over verschillende producten wordt gegarandeerd.
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Markten
Andorra, Albanië, Armenië, Oostenrijk, Australië , Bosnië en Herzegovina, België, Bulgarije, Brazilië, Belarus, Canada, Zwitserland, Cyprus, Tsjechië, Duitsland, Denemarken, Estland, Spanje, Finland, Frankrijk, Verenigd Koninkrijk, Guernsey, Griekenland, Kroatië, Hongarije, Ierland, Isle of Man, India, IJsland, Italië, Japan, Liechtenstein, Litouwen, Luxemburg, Letland, Monaco, Moldavië, Montenegro, Noord-Macedonië, Malta, Mexico, Nederland, Noorwegen, Nieuw-Zeeland, Roemenië, Servië, Rusland, Zweden, Slovenië, Slowakije, San Marino, Turkije, Oekraïne, Verenigde Staten en nog 49 andere
Ondersteunde talen
Duits, Engels, Frans, Italiaans, Nederlands , Oekraïens, Pools, Portugees, Russisch, Spaans en nog 5 andere
Afbeeldingen
Functies
Totaal aantal functies van HelpCrunch: 79
Alternatieven
Userlike
Chaport
JivoChat
BirdSeed
Reviews
Heb je HelpCrunch al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Computersoftware
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Overall an awesome chat tool!
Beoordeeld op 28/8/2019
Easy to setup, no learning curve needed, our sales people cant live without it.
Easy to setup, no learning curve needed, our sales people cant live without it.
Pluspunten
I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.
Support is great by the way
Minpunten
A few improvments can be introduced the mobile user experiences but these are not critical at all
Antwoord van HelpCrunch
Thanks a lot Max! We're happy to have Invisible on board.
- Sector: Computersoftware
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Good chat client for customer support and feedback
Beoordeeld op 10/9/2020
We use HelpCrunch as our primary support tool (for potential customers with questions, for...
We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.
Pluspunten
- Easy to install
- Good basic chat functionality with the ability to scale
- Inexpensive for chat, and, again, can scale in price as new features are added
- Looks good (both the chat that faces the customer and the user interface for our support people)
- Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours
- Responsive customer support
Minpunten
- Occasional bugs, e.g. schedule not triggering at expected times
- Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)
Overwogen alternatieven
LiveChatRedenen om voor HelpCrunch te kiezen
We'd used Intercom for a previous product, and when we tried to contact them for this product, they were very slow to respond, and considerably more expensive. Before they'd responded, we'd reviewed other options and installed HelpCrunch.Overgestapt van
IntercomRedenen om over te stappen op HelpCrunch
(We also considered a few other chat clients). We plan to use the chat largely for direct interaction and solving of issues, and HelpCrunch seemed best suited to that purpose - e.g. we could use the built-in knowledge base. Other chat clients were either targeted at lead generation or were just too expensive for a small team.Antwoord van HelpCrunch
Thanks a lot, Grant!
- Sector: Internet
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Kind of good.
Beoordeeld op 3/7/2019
Pluspunten
Working as live chat software, as a start.
Minpunten
Expensive, not worth the price. So the most are bad.
Antwoord van HelpCrunch
Hi Bunny, thanks for your review!
Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo.
If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs.
We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.
- Sector: Computersoftware
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Way to improve HelpCrunch
Beoordeeld op 28/8/2019
Overall it is good based on the functionality it currently has. But there is always ways for...
Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?
Pluspunten
Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.
Minpunten
- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
- The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
- The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.
Overwogen alternatieven
tawk.toRedenen om over te stappen op HelpCrunch
Primarily - because of your support on mobile platforms and based on feedback we received from our sales team.Antwoord van HelpCrunch
Hey Alex!
Thanks for the detailed review.
Glad you found most of the functionality in HelpCrunch helpful and easy to use.
Of course, there's always room for improvements - and that's what out team is always after.
Wanted to address a few things you've pointed out:
- Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year.
- You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time.
This way you can create a greeting or a pricing-related message with a link to your pricing page.
Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat!
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
Many features for a good value
Beoordeeld op 28/8/2019
We've been using helpcrunch to drive sales on our website and to provide in-app support for our...
We've been using helpcrunch to drive sales on our website and to provide in-app support for our product, avoiding to get several emails spread across several accounts with no way to assign people to different tickets.
Pluspunten
The software is easy to use, and has useful features like tags and ways to manage the support people assigned to a certain ticket. The Android SDK integration was also easy to set up and could be added without spending too much time on it. The most important among the pros is the amount of information about the system that the ticketing system automatically collects from the user, which is useful for us to debug.
Minpunten
Some advanced features are not really easy to get started with if you don't have experience with this kind of software. However, those are optional tools, the normal usage is intuitive even for unexperienced people.
Overwogen alternatieven
Zendesk SuiteRedenen om over te stappen op HelpCrunch
Very competitive price with the same (if not more) features.Antwoord van HelpCrunch
Thanks so much for the detailed review, Luca.
We're looking to make all HelpCrunch features even more intuitive to get started with in the upcoming weeks already.
Cheers!
HelpCrunch - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over HelpCrunch.V. Welke prijsmodellen heeft HelpCrunch te bieden?
HelpCrunch kent de volgende prijsmodellen:
- Vanaf: US$ 15,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van HelpCrunch?
HelpCrunch heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door HelpCrunch ondersteund?
HelpCrunch ondersteunt de volgende talen:
Duits, Engels, Frans, Italiaans, Nederlands, Oekraïens, Pools, Portugees, Russisch, Spaans
V. Biedt HelpCrunch ondersteuning voor mobiele apparaten?
HelpCrunch ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan HelpCrunch worden geïntegreerd?
HelpCrunch kan worden geïntegreerd met de volgende toepassingen:
Adobe Commerce, Fluid, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier
V. Welke mate van ondersteuning heeft HelpCrunch te bieden?
HelpCrunch biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor HelpCrunch.
