HelpCrunch
Over HelpCrunch
HelpCrunch is een slim klantencommunicatieplatform voor klantenondersteuning, verkoop en marketingbehoeften. Het platform bevat een livechat, messenger in de app, e-mailautomatisering en helpdesk in één oplossing. Met HelpCrunch kunnen gebruikers naadloos schakelen tussen meerdere kanalen, waarbij alle communicatie in dezelfde discussie wordt opgeslagen. Alle bedrijfswebsites en -apps (iOS/Android) kunnen worden toegevoegd aan één account, waardoor gecentraliseerd beheer van alle communicatie met klanten over verschillende producten wordt gegarandeerd.
Bedrijfsgrootte
Implementatie
- Cloudgebaseerd
- On-premise
Markten
Andorra, Albanië, Armenië, Oostenrijk, Australië, Bosnië en Herzegovina, België, Bulgarije, Brazilië, Belarus, Canada, Zwitserland, Cyprus, Tsjechië, Duitsland, Denemarken, Estland, Spanje, Finland, Frankrijk, Verenigd Koninkrijk, Guernsey, Griekenland, Kroatië, Hongarije, Ierland, Isle of Man, India, IJsland, Italië, Japan, Liechtenstein, Litouwen, Luxemburg, Letland, Monaco, Moldavië, Montenegro, Noord-Macedonië, Malta, Mexico, Nederland, Noorwegen, Nieuw-Zeeland, Roemenië, Servië, Rusland, Zweden, Slovenië, Slowakije, San Marino, Turkije, Oekraïne, Verenigde Staten en nog 49 andere
Ondersteunde talen
Duits, Engels, Frans, Italiaans, Nederlands, Oekraïens, Pools, Portugees, Russisch, Spaans en nog 5 andere
Afbeeldingen
Functies
Totaal aantal functies van HelpCrunch: 77
Alternatieven
Intercom
Zendesk
Crisp
LiveChat
Reviews
Heb je HelpCrunch al?
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- Sector: Internet
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The software that really helps
Beoordeeld op 23/8/2019
HelpCruch has everything we need to automate the process of catching leads, providing necessary...
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)
Pluspunten
HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.
I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.
Minpunten
There is nothing I can list here :) Like... really nothing :)
Overgestapt van
DriftRedenen om over te stappen op HelpCrunch
The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering.Antwoord van HelpCrunch
Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.
- Sector: Internet
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent value-for-money Software for our SaaS business
Beoordeeld op 7/1/2020
While we were only looking for a chat solution, and had two bad experiences with competitors who...
While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.
Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).
We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.
Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)
I look forward for further developments of the solution in 2020 !
Pluspunten
- Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams
Minpunten
- No Drip email marketing implemented (well, not yet as of 12/2019)
Redenen om voor HelpCrunch te kiezen
Customerly did not work properly, and there was no answer for 2 weeks to our questions.Overgestapt van
CustomerlyAntwoord van HelpCrunch
Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.
Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.
- Sector: Computersoftware
- Bedrijfsgrootte: 2-10 werknemers
- Anders 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Web software ok. Mobile app non-functional. Service non-existent
Beoordeeld op 23/7/2020
Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even...
Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.
Pluspunten
It was reasonably easy to install, although took a while to configure.
Minpunten
Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.
Antwoord van HelpCrunch
Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.
We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.
We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Sales Acquisition and Retention With HelpCrunch
Beoordeeld op 20/8/2019
Initially, we tracked our user behaviour of users coming on to the page. With this we tried to...
Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.
Pluspunten
Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.
Minpunten
I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.
Overwogen alternatieven
IntercomRedenen om over te stappen op HelpCrunch
Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable.Antwoord van HelpCrunch
Hi Bhushan!
Thanks a lot for sharing your experience with HelpCrunch.
Seeing those conversion, sales and retention metrics improve is what it's all about.
As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets.
On HelpCrunch you can change widget size, colors, and there are many other customization options to play with.
Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions.
Cheers!
- Sector: Nieuwsbladen
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Very good software that drives customer interaction
Beoordeeld op 20/8/2019
Very pleased. Nice people, good software and good value for money.
Very pleased. Nice people, good software and good value for money.
Pluspunten
I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did.
The ease of use is extraordinary, and I am thrilled with the help I have received.
I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening.
It was a great use of time, because now I am finally seeing results when other software would draw crickets.
So I would suggest HelpCrunch to anyone serious about communication.
Minpunten
I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now.
Overwogen alternatieven
JivoChatRedenen om voor HelpCrunch te kiezen
I found it to be a little more difficult to use and very expensive.Overgestapt van
CustomerlyRedenen om over te stappen op HelpCrunch
I liked the integration of a help desk with the news.Antwoord van HelpCrunch
Thanks so much for the detailed review, BJ!
We're looking to improve our user onboarding soon so it takes even less time to completely set up your account.
And yes, facebook messenger integration is coming soon. Stay tuned!
Appreciate your business.
HelpCrunch - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over HelpCrunch.V. Welke prijsmodellen heeft HelpCrunch te bieden?
HelpCrunch kent de volgende prijsmodellen:
- Vanaf: US$ 15,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van HelpCrunch?
HelpCrunch heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door HelpCrunch ondersteund?
HelpCrunch ondersteunt de volgende talen:
Duits, Engels, Frans, Italiaans, Nederlands, Oekraïens, Pools, Portugees, Russisch, Spaans
V. Biedt HelpCrunch ondersteuning voor mobiele apparaten?
HelpCrunch ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan HelpCrunch worden geïntegreerd?
HelpCrunch kan worden geïntegreerd met de volgende toepassingen:
Adobe Commerce, Fluid, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier
V. Welke mate van ondersteuning heeft HelpCrunch te bieden?
HelpCrunch biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor HelpCrunch.
