Over HelpCrunch

HelpCrunch is een slim klantencommunicatieplatform voor klantenondersteuning, verkoop en marketingbehoeften. Het platform bevat een livechat, messenger in de app, e-mailautomatisering en helpdesk in één oplossing. Met HelpCrunch kunnen gebruikers naadloos schakelen tussen meerdere kanalen, waarbij alle communicatie in dezelfde discussie wordt opgeslagen. Alle bedrijfswebsites en -apps (iOS/Android) kunnen worden toegevoegd aan één account, waardoor gecentraliseerd beheer van alle communicatie met klanten over verschillende producten wordt gegarandeerd.

Prijzen vanaf:

US$ 15,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor HelpCrunch

Klanten

  • Freelancers
  • Kleine bedrijven (2-50)
  • Middelgrote bedrijven (51-500)
  • Grote ondernemingen (500 en meer)

Implementatie

  • Cloudgebaseerd
  • On-premise

Markten

Andorra, Albanië, Armenië, Oostenrijk, Australië , Bosnië en Herzegovina, België, Bulgarije, Brazilië, Belarus, Canada, Zwitserland, Cyprus, Tsjechië, Duitsland, Denemarken, Estland, Spanje, Finland, Frankrijk, Verenigd Koninkrijk, Guernsey, Griekenland, Kroatië, Hongarije, Ierland, Isle of Man, India, IJsland, Italië, Japan, Liechtenstein, Litouwen, Luxemburg, Letland, Monaco, Moldavië, Montenegro, Noord-Macedonië, Malta, Mexico, Nederland, Noorwegen, Nieuw-Zeeland, Roemenië, Servië, Rusland, Zweden, Slovenië, Slowakije, San Marino, Turkije, Oekraïne, Verenigde Staten

Ondersteunde talen

Duits, Engels, Frans, Italiaans, Nederlands , Oekraïens, Pools, Portugees, Russisch, Spaans

Prijzen vanaf:

US$ 15,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor HelpCrunch

Afbeeldingen

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Functies

Totaal aantal functies van HelpCrunch: 79

  • API
  • Aanpasbare branding
  • Aanpasbare formulieren
  • Aanpasbare velden
  • Afsprakenbeheer
  • Analyse van klantenservices
  • Autoresponders
  • Beheer van IT-assets
  • Beheer van Service Level Agreements (SLA's)
  • Beheer van supporttickets
  • Beslissingsondersteunende systemen
  • Bestanden delen
  • Bestandsoverdracht
  • Bewaking
  • Callcenterbeheer
  • Catalogiseren/categoriseren
  • Chatbot
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Communicatiebeheer
  • Consumentgericht chatten in realtime
  • Contactenbeheer
  • Contactendatabase
  • Contentbeheer
  • Documenten opslaan
  • Door gebeurtenissen geactiveerde acties
  • E-mailbeheer
  • E-mailsjablonen
  • E-mailwaarschuwingen
  • Enquêtes en feedback
  • Feedbackbeheer
  • Geautomatiseerde routing
  • Gegevens importeren en exporteren
  • Geotargeting
  • Gestandaardiseerde antwoorden
  • Helpdeskbeheer
  • Integratie van sociale media
  • Integraties van derden
  • Interactie bijhouden
  • Kennisbankbeheer
  • Kennisbeheer
  • Klantendatabase
  • Klantensegmenten
  • Klantgeschiedenis
  • Leads beheren
  • Live chatten
  • Macro's/reacties via sjablonen
  • Markeren
  • Mobiele toegang
  • Offline formulier
  • Ondersteuningstickets bijhouden
  • Overdrachten en routering
  • Prestatiemeetwaarden
  • Priorisering
  • Proactief chatten
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime chatten
  • Realtime controle
  • Samenwerkingstools
  • Sjabloonbeheer
  • Tekstbewerking
  • Ticketbeheer
  • Toegang en controle op afstand
  • Toegangsopties/machtigingen
  • Transcripten/chatgeschiedenis
  • Virtuele assistent
  • Voor meerdere talen
  • Voor start-ups
  • Waarschuwingen/Escalatie
  • Waarschuwingen/Meldingen
  • Wachtrijbeheer
  • Websitebezoekers bijhouden
  • Widgets
  • Workflowbeheer
  • Workflowconfiguratie
  • Zelfserviceportal
  • Zoeken in gehele tekst
  • Zoeken/filteren

Alternatieven

Userlike

4,6
#0 alternatief voor HelpCrunch
Userlike is live chatsoftware voor ondersteuning van websites en mobiele berichten. Ondersteun je klanten via een...

Chaport

4,8
#1 alternatief voor HelpCrunch
Chaport is moderne software voor klantberichten met livechat via meerdere kanalen, chatbots, automatische uitnodigingen,...

JivoChat

4,6
#2 alternatief voor HelpCrunch
JivoChat is live chatsoftware die aanpasbare webgebaseerde en mobiele chatwidgets biedt met 20 taalopties en webgebaseer...

BirdSeed

4,7
#3 alternatief voor HelpCrunch
BirdSeed is niet alleen voor altijd gratis live chat, maar bevat ook 11 andere betrokkenheidstools die zich richten op...

Reviews

Totaalscore

4,8 /5
(177)
Prijs-kwaliteitverhouding
4,8/5
Functies
4,6/5
Gebruiksgemak
4,7/5
Klantenondersteuning
4,8/5

Heb je HelpCrunch al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 177 reviews worden weergegeven
Max
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Overall an awesome chat tool!

Beoordeeld op 28/8/2019

Easy to setup, no learning curve needed, our sales people cant live without it.

Easy to setup, no learning curve needed, our sales people cant live without it.

Pluspunten

I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.

Support is great by the way

Minpunten

A few improvments can be introduced the mobile user experiences but these are not critical at all

Antwoord van HelpCrunch

Thanks a lot Max! We're happy to have Invisible on board.

Grant
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Good chat client for customer support and feedback

Beoordeeld op 10/9/2020

We use HelpCrunch as our primary support tool (for potential customers with questions, for...

We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.

Pluspunten

- Easy to install
- Good basic chat functionality with the ability to scale
- Inexpensive for chat, and, again, can scale in price as new features are added
- Looks good (both the chat that faces the customer and the user interface for our support people)
- Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours
- Responsive customer support

Minpunten

- Occasional bugs, e.g. schedule not triggering at expected times
- Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)

Overwogen alternatieven

LiveChat

Redenen om voor HelpCrunch te kiezen

We'd used Intercom for a previous product, and when we tried to contact them for this product, they were very slow to respond, and considerably more expensive. Before they'd responded, we'd reviewed other options and installed HelpCrunch.

Overgestapt van

Intercom

Redenen om over te stappen op HelpCrunch

(We also considered a few other chat clients). We plan to use the chat largely for direct interaction and solving of issues, and HelpCrunch seemed best suited to that purpose - e.g. we could use the built-in knowledge base. Other chat clients were either targeted at lead generation or were just too expensive for a small team.

Antwoord van HelpCrunch

Thanks a lot, Grant!

Bunny
Totaalscore
  • Sector: Internet
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

Kind of good.

Beoordeeld op 3/7/2019

Pluspunten

Working as live chat software, as a start.

Minpunten

Expensive, not worth the price. So the most are bad.

Antwoord van HelpCrunch

Hi Bunny, thanks for your review!
Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo.

If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs.
We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.

Alex
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Way to improve HelpCrunch

Beoordeeld op 28/8/2019

Overall it is good based on the functionality it currently has. But there is always ways for...

Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?

Pluspunten

Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.

Minpunten

- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
- The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
- The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.

Overwogen alternatieven

tawk.to

Redenen om over te stappen op HelpCrunch

Primarily - because of your support on mobile platforms and based on feedback we received from our sales team.

Antwoord van HelpCrunch

Hey Alex!
Thanks for the detailed review.

Glad you found most of the functionality in HelpCrunch helpful and easy to use.
Of course, there's always room for improvements - and that's what out team is always after.

Wanted to address a few things you've pointed out:
- Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year.
- You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time.
This way you can create a greeting or a pricing-related message with a link to your pricing page.

Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat!

Luca
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Many features for a good value

Beoordeeld op 28/8/2019

We've been using helpcrunch to drive sales on our website and to provide in-app support for our...

We've been using helpcrunch to drive sales on our website and to provide in-app support for our product, avoiding to get several emails spread across several accounts with no way to assign people to different tickets.

Pluspunten

The software is easy to use, and has useful features like tags and ways to manage the support people assigned to a certain ticket. The Android SDK integration was also easy to set up and could be added without spending too much time on it. The most important among the pros is the amount of information about the system that the ticketing system automatically collects from the user, which is useful for us to debug.

Minpunten

Some advanced features are not really easy to get started with if you don't have experience with this kind of software. However, those are optional tools, the normal usage is intuitive even for unexperienced people.

Overwogen alternatieven

Zendesk Suite

Redenen om over te stappen op HelpCrunch

Very competitive price with the same (if not more) features.

Antwoord van HelpCrunch

Thanks so much for the detailed review, Luca.
We're looking to make all HelpCrunch features even more intuitive to get started with in the upcoming weeks already.
Cheers!

5 van 177 worden weergegeven Lees alle reviews

HelpCrunch - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over HelpCrunch.

HelpCrunch kent de volgende prijsmodellen:

  • Vanaf: US$ 15,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

HelpCrunch heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

HelpCrunch ondersteunt de volgende talen:

Duits, Engels, Frans, Italiaans, Nederlands, Oekraïens, Pools, Portugees, Russisch, Spaans

HelpCrunch ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

HelpCrunch kan worden geïntegreerd met de volgende toepassingen:

Adobe Commerce, Fluid, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier

HelpCrunch biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor HelpCrunch.