Quiq
Over Quiq
De Quiq-tool voor zakelijke berichten is bedoeld voor bedrijven die hun klanten beter van dienst willen zijn en de manier waarop hun klantenserviceteams werken willen verbeteren. Met Quiq kunnen organisaties communiceren via de kanalen die hun klanten al gebruiken, met name sms/tekst, en ook Facebook Messenger, Kik en chat.
Klanten kiezen het berichtenkanaal dat bij hun voorkeuren past en Quiq maakt het voor klantenservicemedewerkers gemakkelijk om alle inkomende berichten in één geconsolideerd platform af te handelen. Quiq helpt bedrijven hun klanten beter van dienst te zijn door meerdere vragen tegelijkertijd af te handelen met asynchrone berichten. De adaptieve responstimer van Quiq geeft automatisch prioriteit aan de meest urgente berichten en zorgt ervoor dat medewerkers altijd gesprekken voeren op het tempo dat hun klanten kunnen volgen.
Service is de onderscheidende factor en Quiq beschouwt berichten als een integraal onderdeel van het bieden van superieure klantervaringen.
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Beginprijs
Prijsopties
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Reviews
Heb je Quiq al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Beveiliging en opsporing
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The best chat portal!
Beoordeeld op 8/4/2019
I have a five star experience with this software, this the best and so far.
I have a five star experience with this software, this the best and so far.
Pluspunten
I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.
Minpunten
So far, I can't see any down part on this software. I can say that this was developed perfectly.
- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Cyprus Text Implementation
Beoordeeld op 13/8/2019
At our institution we did not have a texting or chat solution and we knew that it was something...
At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.
Pluspunten
I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.
Minpunten
There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault.
- Sector: Telecommunicatie
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
A child could report metrics better than Quiq
Beoordeeld op 4/12/2020
Quiq has been nothing but trouble. It reports more chats than we've taken which is an important...
Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent.
Pluspunten
I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant.
Minpunten
Reporting is inaccurate and timing is not counted properly.
- Sector: Beveiliging en opsporing
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Quick Quiqs and Messages
Beoordeeld op 21/5/2019
We use this for both customers and our field technicians. Along with the leads that generate from...
We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.
Pluspunten
Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease.
Easily Editable Auto Response messages help let customers know available hours.
Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text.
Minpunten
I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders.
- Sector: Vrije tijd, reizen en toerisme
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Club Med
Beoordeeld op 12/8/2019
Becoming more multichannel. Giving our clients more options to contact us outside of the phone.
Becoming more multichannel. Giving our clients more options to contact us outside of the phone.
Pluspunten
Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues.
Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.
Minpunten
We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point.
Quiq - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Quiq.V. Welke prijsmodellen heeft Quiq te bieden?
Quiq kent de volgende prijsmodellen:
- Vanaf: US$ 6.000,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Quiq?
Quiq heeft de volgende typische klanten:
201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Quiq ondersteund?
Quiq ondersteunt de volgende talen:
Arabisch, Chinees, Duits, Engels, Frans, Hindi, Italiaans, Japans, Oekraïens, Portugees, Russisch, Spaans, Thai, Turks, Vietnamees, Zweeds
V. Biedt Quiq ondersteuning voor mobiele apparaten?
Quiq ondersteunt de volgende apparaten:
V. Met welke andere apps kan Quiq worden geïntegreerd?
Quiq kan worden geïntegreerd met de volgende toepassingen:
NetSuite, Oracle Service, Salesforce Sales Cloud, Zendesk Suite
V. Welke mate van ondersteuning heeft Quiq te bieden?
Quiq biedt de volgende ondersteuningsopties:
Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Quiq.
- Live chat software
- SMS-marketing software
- Customer engagement software
- Klantenservice software
- Call center software
- Contactcenter software
- Conversationele marketing software
- Cloud communicatie platform software
- Conversational AI software
- Customer experience software
- Customer communication management software
- Customer support software
- Chatbot software
