WellnessLiving

Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.

Since we choose WellnessLiving the team was very helpful to make things smooth, we made a migration from a previous software very smooth and we never had any issues whit the platform. It's been always very stable and I see day by day they keep improving the software, that make us feel comfortable that we can keep working with WellnessLiving.

My biggest issue with this company is that their software really doesn't work. When I signed on with them in October 2022 they were okay, but recently I have discovered so many issues and when I try to get help with them, they don't really take accountability and instead try to push the problem back to you, when it isn't a user error.
For example I did a promo where the first month of membership was discounted, but the bug discounted those people for months until I changed it. I lost a few thousand dollars from that. Then when I told customer service they directed me on how to do that promo, but I applied the promo right it just doesn't work.
The worst part was when I cancelled, they charged me an "early cancellation fee" basically their contract renews in July and you're hooked in for a year, every year. I understand requiring commitment for your first year but I when I expressed that was unfair they were just like "well you signed the contract" so it's okay to put ridiculous things in your contract and hide behind it?
So I was charged my early cancellation fee of $1000 plus $500 for my own data transfer plus and extra month out of nowhere that they said they would return but have not done so.
Now they are dragging their feet (we're 3 weeks in) on the data transfer, but decided to push through the cancellation before that was done! So now I have no data and no new software, and no old software. I tried to contact my rep but the day she's cancelling me she's actually impossible to reach. Once they took me for all I'm worth they don't care about me anymore.
Also, for several weeks we couldn't even download my app onto Android, I lost several customers this way.
I would strongly advise against using Wellness Living. They sell you a cool slick software but it's a dinosaur with broken legs.

Overall, WellnessLiving has been a very good fit for our business. We are please to see improvements to the booking flow for families and anticipate that there will be future updates that will improve the experience for parents who are booking classes for their children. There is so much functionality in this software and we have benefitted from the use of SMS, push, email, forms and so many of the other features.

Overall we find excellent features in the product and it makes running a busy business much more autonomous. It gives are users far more options and choice because of this.