Over Kustomer

Kustomer is a modern customer support solution focused on providing fast, personalized customer service by empowering agents with all the information they need in one screen. Our platform is built around conversations, not tickets, so everything you need (customer data, order history, past conversations) is available in a single timeline view. Kustomer unifies communication across every channel (social, chat, email, SMS, voice) within the platform to avoid agent collision and customer frustration. Kustomer's powerful intelligent automation capabilities eliminate tedious manual tasks that saves you time and money.

Prijzen vanaf:

US$ 89,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Kustomer

Voornaamste voordelen van Kustomer

  • View all customer data from internal and third-party systems in a single timeline view for more productive and efficient conversations.

  • Break down the communication silos of traditional multichannel solutions that fragment service experiences with Kustomer's comprehensive timeline, where agents always have the context to maintain a single threaded conversation.

  • The Kustomer workflow and business logic engines save you time and money by eliminating tedious manual tasks, automating platform actions, and ensuring agents have the info they need.

  • Intelligent queueing and routing provides a rules-based, omnichannel solution that goes beyond simple first-in, first-out or channel based routing for customer service organizations with multiple teams of agents handling large inbound volumes.

  • With all of your data in the Kustomer platform, your customer service team can streamline communication to deflect issues and delight customers.
  • Klanten

    • Freelancers
    • Kleine bedrijven (2-50)
    • Middelgrote bedrijven (51-500)
    • Grote ondernemingen (500 en meer)

    Implementatie

    • Cloudgebaseerd
    • On-premise

    Markten

    Verenigde Staten

    Ondersteunde talen

    Engels

    Prijzen vanaf:

    US$ 89,00/maand

    • Gratis versie
    • Gratis proef
    • Abonnement

    Top 5 alternatieven voor Kustomer

    Afbeeldingen

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    Functies

    Totaal aantal functies van Kustomer: 99

    • API
    • Aanpasbare branding
    • Aanpasbare formulieren
    • Aanpasbare rapporten
    • Aanpasbare sjablonen
    • Aanpasbare velden
    • Activiteiten volgen
    • Activiteitendashboard
    • Afsprakenbeheer
    • Analyse van klantenservices
    • Autoresponders
    • Beheer van IT-assets
    • Beheer van Service Level Agreements (SLA's)
    • Beheer van enquêtes/peilingen
    • Beheer van klantervaringen
    • Beheer van meerdere kanalen
    • Beheer van negatieve feedback
    • Beheer van supporttickets
    • Bewaking
    • CRM
    • Callcenterbeheer
    • Chatten/messaging
    • Communicatie via meerdere kanalen
    • Communicatiebeheer
    • Configureerbare workflow
    • Contactenbeheer
    • Contactendatabase
    • Dashboard
    • Documenten opslaan
    • Door gebeurtenissen geactiveerde acties
    • E-mailbeheer
    • E-mailsjablonen
    • Eenmalige aanmelding
    • Engagement bijhouden
    • Enquêtes en feedback
    • Feedbackbeheer
    • Geautomatiseerde routing
    • Gegevens importeren en exporteren
    • Gegevensverzameling via meerdere kanalen
    • Gegevensvisualisatie
    • Helpdeskbeheer
    • Inboxbeheer
    • Integratie van sociale media
    • Integraties van derden
    • Interactie bijhouden
    • Kalenderbeheer
    • Kennisbankbeheer
    • Kennisbeheer
    • Klantendatabase
    • Klantenportal
    • Klantensegmenten
    • Klantgeschiedenis
    • Live chatten
    • Macro's/reacties via sjablonen
    • Markeren
    • Meerdere gebruikersaccounts
    • Netwerkcontrole
    • Ondersteuningstickets bijhouden
    • Op regels gebaseerde workflow
    • Oproepen routeren
    • Personeelsbeheer
    • Predictieve analyse
    • Prestatiebeheer
    • Prestatiemeetwaarden
    • Priorisering
    • Rapportage en analyse
    • Rapportage en statistieken
    • Realtime analyse
    • Realtime chatten
    • Realtime controle
    • Realtime gegevens
    • Realtime meldingen
    • Realtime rapportage
    • Realtime updates
    • Retourbeheer
    • SSL-beveiliging
    • Samenwerkingstools
    • Sentimentanalyse
    • Sjabloonbeheer
    • Slepen en neerzetten
    • Sms-berichten
    • Tekstanalyse
    • Ticketbeheer
    • Toegang en controle op afstand
    • Toegangsopties/machtigingen
    • Trendanalyse
    • Virtuele assistent
    • Visuele analyse
    • Voicemail
    • Voor meerdere talen
    • Waarschuwingen / Escalatie
    • Waarschuwingen/Meldingen
    • Wachtrijbeheer
    • Widgets
    • Workflowbeheer
    • Workflowconfiguratie
    • Zelfserviceportal
    • Zoeken/filteren
    • eCommerce-beheer

    Alternatieven

    Zendesk Suite

    4,4
    #1 alternatief voor Kustomer
    Zendesk is een cloudgebaseerde oplossing voor klantenservicesoftware die wordt vertrouwd door meer dan 40.000 organisati...

    HubSpot CRM

    4,5
    #2 alternatief voor Kustomer
    Bespaar waardevolle verkooptijd met HubSpot CRM, dat zorgt voor alle kleine details van het opnemen van telefoongesprekk...

    Freshchat

    4,0
    #3 alternatief voor Kustomer
    Freshdesk Messaging (voorheen Freshchat) is moderne berichtensoftware die is ontwikkeld voor klantenondersteuningsteams...

    Freshdesk

    4,5
    #4 alternatief voor Kustomer
    Freshdesk is cloudgebaseerde, omnichannel klantenservice software voor bedrijven van elke omvang, met oplossingen die...

    Reviews

    Totaalscore

    4,5 /5
    (37)
    Prijs-kwaliteitverhouding
    4,3/5
    Functies
    4,4/5
    Gebruiksgemak
    4,5/5
    Klantenondersteuning
    4,6/5

    Heb je Kustomer al?

    Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

    Schrijf een review!
    5 van 37 reviews worden weergegeven
    Jisselle
    Totaalscore
    • Sector: Levensmiddelen- en drankenindustrie
    • Bedrijfsgrootte: 11-50 werknemers
    • Dagelijks 2+ jaar lang gebruikt
    • Bron van de reviewer

    Totaalscore

    • Prijs-kwaliteitverhouding
    • Gebruiksgemak
    • Klantenondersteuning
    • Waarschijnlijkheid van aanbeveling 8.0 /10

    Kustomer is a great omnichannel CRM!

    Beoordeeld op 2/6/2022

    I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really...

    I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.

    Pluspunten

    I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!

    Minpunten

    It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.

    Overwogen alternatieven

    HubSpot CRM

    Redenen om voor Kustomer te kiezen

    ZenDesk was incredibly clunky! The reporting was separate, it was not user-friendly, and the design was very dated.

    Overgestapt van

    Zendesk Suite

    Redenen om over te stappen op Kustomer

    Kustomer's design won us over! It was again very sleek, the UI is really streamlined. UX is easy!
    Geverifieerde reviewer
    Totaalscore
    • Sector: Financiële dienstverlening
    • Bedrijfsgrootte: 11-50 werknemers
    • Wekelijks 1+ jaar lang gebruikt
    • Bron van de reviewer

    Totaalscore

    • Prijs-kwaliteitverhouding
    • Gebruiksgemak
    • Waarschijnlijkheid van aanbeveling 7.0 /10

    Highly Configurable Customer Chat Tool

    Beoordeeld op 28/9/2021

    Overall it's a great tool for our customer support and in-app chat use case. They are generally...

    Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to
    issues that we have with the tool. Their SDKs leave a bit to be desired though.

    Pluspunten

    Kustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools.

    Minpunten

    The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point.

    Overwogen alternatieven

    Freshdesk, Freshchat en Zendesk Suite

    Redenen om voor Kustomer te kiezen

    Intercom seemed to be more focused on supporting the inbound sales use case for their product. Additionally, we wanted to be able to configure workflows into our support tool which Intercom did not support.

    Overgestapt van

    Intercom

    Redenen om over te stappen op Kustomer

    Kustomer was the closest to our existing solution. The company seemed to be the most focused on product development of any of the other vendors we looked at.
    Mariam
    Totaalscore
    • Sector: Consumentendiensten
    • Bedrijfsgrootte: 51-200 werknemers
    • Dagelijks 2+ jaar lang gebruikt
    • Bron van de reviewer

    Totaalscore

    • Gebruiksgemak
    • Waarschijnlijkheid van aanbeveling 7.0 /10

    Chats, Emails and data - together

    Beoordeeld op 2/2/2022

    Overall, it is a good platform, you can have access on past data with customers, couriers and...

    Overall, it is a good platform, you can have access on past data with customers, couriers and partners profiles chats,emails and calls. Thats really good.

    Pluspunten

    I like that I can control daily KPIs and it is easy to track it. Also, you can track surveys, quantities and also integration with other platforms.

    Minpunten

    I think that it could be better if it does not have some bugs. Also, it will be great if we were able to save Team pulse on a channel which we use (every move clears it).

    Emily
    Totaalscore
    • Sector: Vrije tijd, reizen en toerisme
    • Bedrijfsgrootte: 51-200 werknemers
    • Dagelijks 6-12 maanden lang gebruikt
    • Bron van de reviewer

    Totaalscore

    • Prijs-kwaliteitverhouding
    • Gebruiksgemak
    • Klantenondersteuning
    • Waarschijnlijkheid van aanbeveling 7.0 /10

    Intuitive, Easily Customizable, Kustomer has been a great solution for our company.

    Beoordeeld op 3/12/2021

    Pluspunten

    With Kustomer, personalization and customization is incredibly easy. Overnight we were able to set up chatbots, FAQ pages, contact forms, and other features we had been relying on our engineering team to create for us with our previous CRM platform. The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone.

    Minpunten

    Filters for new searches can be a bit tricky to set up to ensure that you're not missing any customer communications. Reporting can also be a bit tricky to set up as there are a lot of parameters to filter through.

    Overwogen alternatieven

    Zendesk Suite

    Redenen om voor Kustomer te kiezen

    Twilio Flex required too much engineering effort in order to make improvements or triage bugs.

    Overgestapt van

    Twilio
    Nicole
    Totaalscore
    • Sector: Fondsenwerving
    • Bedrijfsgrootte: 11-50 werknemers
    • Dagelijks 1-5 maanden lang gebruikt
    • Bron van de reviewer

    Totaalscore

    • Gebruiksgemak
    • Klantenondersteuning
    • Waarschijnlijkheid van aanbeveling 8.0 /10

    Kustomer was a great move!

    Beoordeeld op 3/10/2021

    I like the social media integrations, aircall integration, calendly integration. I can get...

    I like the social media integrations, aircall integration, calendly integration. I can get everything in one place, which helps my CS team to be more efficient daily. The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

    Pluspunten

    I like that I can find my customer information all on one easy-to-read customer tab. I like the robust search function to see conversations that I need.

    Minpunten

    I have not used my knowledge base yet after already using the product for over five months. Customer service has been great in trying to find a solution for us, though.

    Overwogen alternatieven

    Zendesk Suite

    Redenen om voor Kustomer te kiezen

    We could not have all of our customer information in one place with other sites as we can with Kustomer.

    Overgestapt van

    Help Scout

    Redenen om over te stappen op Kustomer

    Zendesk has a lot of bells and whistles, but Kustomer was more back to basics with what we needed. And Kustomer is in no way basic they have an easy interface to understand what is available. I did not have to hire a third party to set up as I did with Zendesk.
    5 van 37 worden weergegeven Lees alle reviews

    Kustomer - Veelgestelde vragen

    Hieronder zie je enkele veelgestelde vragen over Kustomer.

    Kustomer kent de volgende prijsmodellen:

    • Vanaf: US$ 89,00/maand
    • Prijsmodel: Abonnement
    • Gratis proef: Beschikbaar

    Enterprise: $89 per user/month (billed annually) Ultimate: $139 per user/month (billed annually)

    Kustomer heeft de volgende typische klanten:

    2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

    Kustomer ondersteunt de volgende talen:

    Engels

    Kustomer ondersteunt de volgende apparaten:

    Kustomer kan worden geïntegreerd met de volgende toepassingen:

    8x8 Contact Center, Acuity Scheduling, Ada, Adobe Commerce, Aircall, Amazon Redshift, Assembled, BigCommerce, Calabrio One Suite, Calendly, Chargify, Clearbit, Convey, Customer Thermometer, Delighted, Dialpad, EvaluAgent, Five9, Fivetran, FullStory, Genesys Cloud CX, Gmail, Gong.io, Instabug, Instagram, JIRA Service Management, Jira, Klaus, Klaviyo, Looker, LoyaltyLion, MaestroQA, MessageBird, Meta for Business, Nicereply, Olark, Operations Hub, Playvox, Promoter.io, Segment, Shelf, Shopify, Slack, Snowflake, Solidus Smart, Solvvy, Spree, Stella Connect, SupportSync, SurveyMonkey, Swell, Talkdesk, Twilio, Twitter, UJET, Unbabel, WhatsApp, Yotpo, Zingtree, Zipwhip, eRecharge Byte Mobile Recharge Software, masvoz

    Kustomer biedt de volgende ondersteuningsopties:

    E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten

    Gerelateerde categorieën

    Bekijk alle softwarecategorieën die gevonden zijn voor Kustomer.