--- description: Gedetailleerde beoordelingen over FootPrints: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk FootPrints met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: FootPrints reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [ITSM-software (IT-service management)](/directory/292/it-service-management-itsm/software) > [FootPrints](/software/108521/footprints) # FootPrints Canonical: https://www.getapp.be/software/108521/footprints Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.getapp.be/software/108521/footprints?page=2) > De servicedesk van FootPrints is een door ITIL geverifieerde softwaretoepassing voor IT-servicebeheer en -automatisering voor kleine tot middelgrote bedrijven. De cloudgebaseerde oplossing biedt tools voor verandermanagement, servicecatalogus- en portfoliobeheer, kennisbeheer, workflowautomatisering en meer. > > Oordeel: score van **3.5/5** door 34 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **3.5/5** | 34 Reviews | | Gebruiksgemak | 3.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 3.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 3.4/5 | Gebaseerd op alle reviews | | Functies | 3.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 60% | (6/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: BMC Software - **Opgericht**: 1998 ## Commerciële context - **Beginprijs**: US$ 1.000,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Windows (lokaal), Linux (lokaal) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Verenigde Staten ## Functies - API - Aanpasbare rapporten - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Assets volgen - Audittrail - Beheer van supporttickets - Beschikbaarheidsbeheer - Capaciteitsbeheer - Configuratiebeheer - Contract- en licentiebeheer - Controle van goedkeuringsbeheer - Dashboards maken - Incidentenbeheer - Kennisbankbeheer - Ondersteuningstickets bijhouden - Priorisering - Probleembeheer - Projectbeheer ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [ITSM-software (IT-service management)](https://www.getapp.be/directory/292/it-service-management-itsm/software) ## Gerelateerde categorieën - [ITSM-software (IT-service management)](https://www.getapp.be/directory/292/it-service-management-itsm/software) - [Helpdesk software en ticketsystemen](https://www.getapp.be/directory/287/help-desk-ticketing/software) ## Alternatieven 1. [Freshservice](https://www.getapp.be/software/91351/freshservice) — 4.5/5 (714 reviews) 2. [JIRA Service Management](https://www.getapp.be/software/91811/jira-service-management) — 4.5/5 (770 reviews) 3. [Salesforce Service Cloud](https://www.getapp.be/software/91754/salesforce-1-service-cloud) — 4.5/5 (824 reviews) 4. [SysAid](https://www.getapp.be/software/90863/sysaid) — 4.5/5 (519 reviews) 5. [Caspio](https://www.getapp.be/software/90524/caspio) — 4.6/5 (249 reviews) ## Reviews ### "A Reliable Ticket Management System" — 4.0/5 > **Geverifieerde reviewer** | *31 juli 2018* | Hoger onderwijs > > **Pluspunten**: We use Footprints to manage tickets within our organization. I'm not an Administrator, but I work closely with the people who are and have access to manage some tickets as well. FootPrints is a very reliable ticket management system. > > **Minpunten**: It is a little clunky at times. At first it can seem a little confusing, with a seemingly outdated UI. Even with the recent upgrade to 12, it looks and feels a little dated. That said, the software is still efficient and works the way it needs to. ----- ### "A complete ITSM solution for Enterprise Companies" — 5.0/5 > **Geverifieerde reviewer** | *29 maart 2018* | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: FootPrints is the ITSM Solution Ferrari, as it may be adapted not only for IT processes but also for any other not IT process such as HR, Legal, Field Services, etc. configuring as many instances or workspace as you need in your organization for every of these processes. Its licensing is adaptable to the customer needs. It also has Mobile and web browser access, Graphical Workflow designer to configure your processes in an easy and fast way. > > **Minpunten**: For asset management it is necessary the integration with BMC Client Management which means to pay for additional licensing in terms of number of assets and it increase the investment in comparison with other solutions that has asset management included. ----- ### "Mediocre Software" — 3.0/5 > **Robert** | *15 december 2020* | Informatietechnologie en -diensten | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: The software is not super complicated to use. I would say, however, it would require a bit of brief instruction from a colleague to get started. > > **Minpunten**: Again the software is not overly complicated, but navigation can be tricky at first. Finding past tickets, however is fairly easy IF you know how to do it. > > Being part of IT, our department used the software for it's intended purpose; IT help desk tickets. But then when our audiovisual software was taken away, administration wanted to use it for daily AV scheduling. Because tickets are meant to be entered for on-demand issues, scheduling of future setups and events is not possible. It can only be used for record keeping and to enter tickets for past happenings ----- ### "Footprints does a great job keeping your help desk tickets in order." — 4.0/5 > **Harold** | *16 augustus 2017* | Basis- en voortgezet onderwijs | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Configuration can be granular and specific for your needs Includes Knowledge base library Good query for tickets Email tickets are very descriptive Can assign roles to users > > **Minpunten**: Initial configuration is involved, but straight forward. A bit of a learning curve for those who are not tech savvy. > > Footprints does a great job managing help tickets. ----- ### "Footprints is a great tool that helps us track interactions with our clients." — 4.0/5 > **Angie** | *27 juni 2017* > > **Pluspunten**: I like being able to do searches on previous calls. Working support, it is invaluable to be able to look at previous solutions to aid in today's issues. > > **Minpunten**: Sometimes the fields get out of index and I see the wrong data in the fields. I can delete the ticket and start a new one to correct the problem. ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.getapp.be/software/108521/footprints?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/108521/footprints) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens