--- description: Gedetailleerde beoordelingen over Gladly: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Gladly met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Gladly reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [Gladly](/software/106673/gladly) # Gladly Canonical: https://www.getapp.be/software/106673/gladly Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.getapp.be/software/106673/gladly?page=2) > Gladly is een cloudgebaseerd klantenserviceplatform dat medewerkers helpt om via één interface klantcommunicatie te volgen die via meerdere kanalen plaatsvindt. > > Oordeel: score van **4.8/5** door 140 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.8/5** | 140 Reviews | | Gebruiksgemak | 4.9/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.8/5 | Gebaseerd op alle reviews | | Functies | 4.8/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Gladly Software - **Locatie**: San Francisco, VS - **Opgericht**: 2014 ## Commerciële context - **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Australië, Botswana, Canada, Denemarken, Fiji, Finland, Ghana, Hongkong SAR van China, IJsland, Ierland, Israël, Kenia, Maleisië, Malta, Namibië, Nieuw-Zeeland, Nigeria, Noorwegen, Oeganda, Papoea-Nieuw-Guinea en 9 meer ## Functies - AI Copilot - AI/machine learning - API - Aanpasbare branding - Activiteiten volgen - Agent-interface - Alerts/Escalation - Automatic call distribution (ACD) - Autoresponders - Batchcommunicatie - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van meerdere kanalen - Beheer van negatieve feedback - Beheer van problemen - Beheer van supporttickets - Bestanden delen - Bewaking van sociale media - Bijhouden van klachten van klanten - Call conferencing ## Integraties (42 in totaal) - Ada - Adobe Commerce - Asana - Assembled - BigCommerce - Calabrio ONE - Delighted - Fivetran - Formstack Suite - Hark - HiOperator - Hightouch - Idiomatic - Klaviyo - Kodif ... en 27 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) - [Call center software](https://www.getapp.be/directory/275/call-center/software) - [Contactcenter software](https://www.getapp.be/directory/593/contact-center/software) - [VoIP-software](https://www.getapp.be/directory/107/voip/software) - [Chatbot software](https://www.getapp.be/directory/2795/chatbot/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1789 reviews) 2. [Zendesk Suite](https://www.getapp.be/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [Freshdesk](https://www.getapp.be/software/10317/freshdesk) — 4.5/5 (3487 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.be/software/90378/salesforce) — 4.4/5 (18812 reviews) 5. [LiveChat](https://www.getapp.be/software/8385/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "Gladly - You'll be glad you did\!" — 5.0/5 > **Drew** | *28 juni 2020* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with. > > **Minpunten**: No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it. > > Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do\! ----- ### "Feedback" — 4.0/5 > **Jao** | *16 september 2022* | Detailhandel | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Having all members interaction in 1 thread is heaven sent\! no need to find previous tickets/conversations of the member which will eat up precious time > > **Minpunten**: for chat- one cannot tell if the member left the chat already. If this was available then one can send the idle spiels or a follow up email rather than waiting. quickly pasting screenshots in the chat box or SMS box or email rather than just attaching would make your product way better. These 2 features are what I miss the most in Zendesk > > Overall very good compared to using Zendesk. This is better than Zendesk and makes the reps jobs easier and faster. You are on the right track but if you could fast track into incorporating some great features of Zendesk into your solid product- I think you would get more Zendesk clients ----- ### "My Daily Gladly Use" — 5.0/5 > **Missy** | *31 januari 2023* | Detailhandel | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: The input call buttons, the answer question button, the text messages. I really just like the entire setup of Gladly > > **Minpunten**: I really don't know of any any features that I just don't like about Gladly > > My overall experience with Gladly has been amazing. It seems like anything I looking for in Gladly it is always easy for me to locate. Gladly is a very user friendly system ----- ### "Would not use any other Platform" — 5.0/5 > **Benny** | *22 september 2022* | Levensmiddelen- en drankenindustrie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It creates a great Omni-channel experience for our team. We can work seamlessly through all of our channels and understand how everything is performing. > > **Minpunten**: Not anything I would call out. I have been an Admin for years across two companies and have no complaints. > > Great\! This helps us be more efficient and put our customers first. ----- ### "The Most User-Friendly Tool" — 5.0/5 > **Giamae** | *11 oktober 2022* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The feature I like the most is the Task. We are able to tag and set due dates on tasks which is really helpful for us to be more efficient. Conversations from different channels from the same user also show in one conversation only. Lesser tickets for us > > **Minpunten**: The least favorite thing for me is that when the tool is idle it does not auto close or keep open > > So far after our transition from the previous tool, ----- Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.getapp.be/software/106673/gladly?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/106673/gladly) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens