--- description: Gedetailleerde beoordelingen over Freshchat: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Freshchat met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.be/software/106095/freshchat Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.getapp.be/software/106095/freshchat?page=2) > Freshdesk Messaging (voorheen Freshchat) is moderne berichtensoftware die is ontwikkeld voor klantenondersteuningsteams om met klanten te praten op de website, mobiele app of social mediapagina's. > > Oordeel: score van **4.1/5** door 115 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.1/5** | 115 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 3.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews | | Functies | 4.0/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 70% | (7/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: ₹ 1.799,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Duits, Engels, Frans, Japans, Koreaans, Nederlands, Pools, Portugees, Russisch, Spaans, Thai, Turks, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - AI Copilot - AI/machine learning - API - Aanpasbare branding - Aanpasbare sjablonen - Activiteiten van werknemers monitoren - Activiteitendashboard - Augmented analytics - Autoresponders - Beheer van klantervaringen - Beheer van meerdere kanalen - Beheer van supporttickets - Bestanden delen - Bestandsoverdracht - CRM - Chatbot - Chatten/messaging - Codevrije ontwikkeling - Communicatie via meerdere kanalen - Communicatiebeheer ## Integraties (17 in totaal) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... en 2 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) ## Categorie - [Live chat software](https://www.getapp.be/directory/561/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.getapp.be/directory/561/live-chat/software) - [Customer support software](https://www.getapp.be/directory/562/customer-support/software) - [Klantenservice software](https://www.getapp.be/directory/231/customer-service/software) - [Customer engagement software](https://www.getapp.be/directory/650/customer-engagement/software) - [Customer communication management software](https://www.getapp.be/directory/1139/customer-communications-management/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.getapp.be/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Slack](https://www.getapp.be/software/91563/slack) — 4.7/5 (24046 reviews) 4. [LiveChat](https://www.getapp.be/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.getapp.be/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Freshchat is like a dashcam for your business" — 5.0/5 > **Don** | *8 mei 2021* | Tekstschrijvers | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I love that it alerts me when someone wants to chat. They are on my site - have read my copy and want to engage with me before potentially leaving my site. > > **Minpunten**: I think some browsers do have features that block some users. Also...I am not 100% on this but i have had bots or other web crawlers write messages and engage with the chat features. Its not a huge hassle, just a bug sometimes. > > Love FreshChat. I think it seriously is like having a portal into your users desktop and they are actively on my pages. TOP TIP - dont set it up on homepage, set it up on inner pages of your site. ----- ### "Bring customer servie level to the next level" — 4.0/5 > **Muneeba** | *1 maart 2018* | Research | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: I like that you can integrate this program with a lot of other ones, like Facebook Messenger. I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag. I like the design, it's really modern. I like that you don't have a limit when it comes to having contacts, and there's this section that is called "reports", where you can monitor your team's productivity and you can see what you can do to improve your business. > > **Minpunten**: It was a bit difficult to set up, but the customer service is really nice and it helped me with everything I needed to know\! ----- ### "You get what you pay for." — 3.0/5 > **Geverifieerde reviewer** | *13 december 2018* | Computersoftware | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: Price is on the lower end of the customer chat solutions out there. And it has the core features you need if you need more than the cheapest options. > > **Minpunten**: Where to start. Quality is an issue. If you don't have a lot of traffic, maybe this is enough. But the second you get into their more advanced controls, we just experienced so many anomalies... It was hard to know what was us and what was them. And anytime we reached out for help, the majority of their team is based overseas and turn around seemed slow. Then when it came to troubleshooting, they always wanted links and screenshots. Meanwhile, since they took so long to respond, you are long past being in the error state and moved way past the issue - knowing the issue still likely exists. This lead to nothing getting fixed or resolved. Pay the premium and get Intercom or Drift. Or get one of the cheap options out there. ----- ### "A good chatting platform" — 4.0/5 > **Jatin** | *26 april 2019* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Very clean and simple user interface. Instant messaging is very convenient and comes bundled with many features like sharing images and videos. > > **Minpunten**: I don't have any cons as per now but I would surely like to see some additional features like bot replies should be bit less robotic type. ----- ### "Easy to set up and easy to manage" — 5.0/5 > **Krishna** | *10 augustus 2018* | Informatiediensten | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: All required options are available. Reports and dashboard features are good. > > **Minpunten**: Sometimes the notifications do not pop up on time which makes the agents difficult to act faster. > > Good and easy to set up ----- Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.getapp.be/software/106095/freshchat?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/106095/freshchat) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens